96% lettings valuation accuracy
99% lettings fee satisfaction
Jul 31,2012
Jul 31,2012
1
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this helpful
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The agent was not interested in listening to my needs or circumstances as a potential customer. When I politely interrupted him, he took offence and without hesitation put the phone done! I did ring back to speak to the manager who was equally unhelpful: when I explained what had happened he was unapologetic -adding that customers can be very difficult and ¢â‚¬Ëœoften abusive'.
I have rented and let property with my partner for over 10 years; we are a professional couple and have always paid rent on time, never had any problems with landlords/properties/agents in the past.
The service (I use that word ironically) I received from this agency was appalling and not fit for purpose. Be aware of Brookdale, the male staff are arrogant, unapologetic and not to be trusted.
I have rented and let property with my partner for over 10 years; we are a professional couple and have always paid rent on time, never had any problems with landlords/properties/agents in the past.
The service (I use that word ironically) I received from this agency was appalling and not fit for purpose. Be aware of Brookdale, the male staff are arrogant, unapologetic and not to be trusted.
What agent could do to change your mind?
Have a company customer charter, if they already have one make sure it is fair and that the staff adhere to it, i.e. treat customers with respect. Don¢â‚¬â„¢t put the phone down on customers. Have a better response when challenged about customer service and to the adage ¢â‚¬Ëœthe customer is always right¢â‚¬â„¢; don¢â‚¬â„¢t then blurt out that the customer is seldom right - its untimely not good for business!Attached Filesnbsp;
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Opening Hours
Address
Brookdale Property Management
1144 Lincoln Road
Peterborough
Cambridgeshire
PE4 6BP
01733 327788
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 96% | 99% | £320 | £6,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 681 | 22 | 1181 | 71 | 0 | 0 | 0 | 0 | 46 | 5 |
Areas covered
- PE1
- PE2
- PE3
- PE4
- PE5
- PE6
- PE7
- PE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Using 4 different agents I can say with certainty that as a landlord Brookdale stand head and shoulders above the rest. They do what you'd expect with professionalism and courtesy. We use them for a full management service and recommend them 100%....
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Aug 30,2024
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The ultimate professionals in the lettings business, Brookdale have over the past ten years consistently provided us with a first class service in the management of our small property portfolio with keen attention to detail, prompt responses to enquiries and sound advice along the way. ...
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Dec 29,2024
Dec 29,2024
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Brookdale is a very fair and honest agency. Thank you for your cooperation. Special thanks Magdalena Smielak:)...
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Dec 14,2024
Dec 14,2024
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We are really happy with how everything has been managed, Brookdale has made our move easy and as stress free as possible. Our main contact has been Dave and he has been great and extremely helpful when we have had any issues. Very different to ...
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Nov 21,2024
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The service provides very good service I really like it...
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Nov 12,2024
Nov 12,2024
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Such a wonderful team willing to help make a house a home by giving you the opportunity to rent one of their well kept modern homes.
Great customer service, very respectful and helpful. Very quick and efficient with house maintenance. I Would definitely recommend using ...
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Nov 07,2024
Nov 07,2024
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was a tenant with Brookdale for 2 years and can't fault them. they were always reasonable, polite and professional. Towards the end of my tenancy i had a serious car accident and had to request an extension of my notice as i was struggling to manage ...
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Nov 06,2024
Nov 06,2024
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All the issues raised have been handled efficiently and professionally...
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Sep 14,2024
Sep 14,2024
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the are very serious company and
perfect ,correct ,focusing, WATCHFUL...
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Sep 11,2024
Sep 11,2024
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We are new in England and Brookdale helped us find the best house to live-in. There response to calls regarding maintenance and it’s follow up is much appreciable....
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Sep 04,2024
Sep 04,2024
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Excellent service with any request of maintenance or replacement of equipment...
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Sep 02,2024
Sep 02,2024
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We have had nothing but great service from the team since we expressed interest in the properties they managed. We always have a swift response and it always appreciate the strong communication links....
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Sep 02,2024
Sep 02,2024
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I have been with Brookdale for over 10 years and they are exceptional with communication, looking after the property and the owner of the property....
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Sep 02,2024
Sep 02,2024
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I have been a tenant under the management of Brookdale for the past 4 years, and my experience has been very positive.
From the very beginning, the team at Brookdale has been professional, responsive, and incredibly helpful.
Any maintenance requests I've submitted have been addressed promptly.
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Sep 02,2024
Sep 02,2024
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Very responsive when called about any problems if something needs fixing. Nice people....
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Aug 31,2024
Aug 31,2024
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Friendly, caring staff who are helpful with every interaction! One of the best letting agencies I have rented from ensuring our property is well looked after and any maintenance issues are completed promptly! I have been very pleased with my experience so far and look ...
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Aug 31,2024
Aug 31,2024
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Hi, This is to say that we have found Brookdale Properties to be excellent in every way. Their staff are always very helpful and accommodating. They study the market and advise as to when it might be appropriate to raise rents. They communicate well and ...
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Aug 31,2024
Aug 31,2024
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We have been very satisfied landlords 17 years. All the people at Brookdale are professional efficient and effective. It is a real privilege to work with such a professional agent. We would recommend them highly to other landlords and prospective tenants....
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Aug 31,2024
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Brookdale Property Management are a very friendly, professional team who are always quick to respond to any query or issues which may arise. I have been impressed with the level of service provided and I have full confidence in my future dealings with the company....
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Aug 31,2024
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No problems at all, very thorough in their work. Have bywith them for a good number of years....
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Aug 31,2024
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Brookdale have always been a pleasure to work with. We appreciate the time and trouble that all members of staff take when dealing with not only ourselves but our tenants as well. We know that our properties are being very well looked after for us ...
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Aug 31,2024
Aug 31,2024
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Very responsive to tenants need and liaise well with the landlord...
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Aug 31,2024
Aug 31,2024
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Great property management agents pleasure to deal with, always prompt and professional service...
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Aug 31,2024
Aug 31,2024
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We have been extremely pleased with the enchanting service we receive from Brookdale for 2 years running now. I mean, communication and responsiveness has been very good, and as well as liaising between landlord and tenant....
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Aug 31,2024
Aug 31,2024
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The best property management company I've used so far. Got me very good tenants, keep in contact with me when needed and get repairs done quickly. Very happy with service....
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Aug 31,2024
Aug 31,2024
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Brookdale property Management services Ltd is an amazing company with responsive, professional, friendly and respectful staff members. I have been recommending the company to friends and acquaintances who have testified to the quality of services received without hassle....
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Aug 31,2024
Aug 31,2024
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The staff at Brookdale are always very friendly, helpful and efficient, definitely the best I have ever met....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If we receive any complaints these are passed to the office managers who will call or e-mail the client to look into all matters they raise.
Last updated at 4:38 PM 05/03/2024 by allAgents
Awards won by Brookdale Property Management, Peterborough PE4 6BP
-
2024
Best Letting Agent in Peterborough
-
2024
Best Letting Agent in PE4
-
2024
Best Letting Agent in East of England
-
2023
Best Letting Agent in Peterborough
-
2023
Best Letting Agent in PE4
-
2023
Best Letting Agent in East of England
-
2022
Best Letting Agent in East of England
-
2022
Best Letting Agent in PE4
-
2022
Best Letting Agent in Peterborough
