Felicity J Lord
Bow, London, E3
1.7/5, 47 reviews
17% recommended
50% lettings valuation accuracy
42% lettings fee satisfaction

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“I am actually depressed that I didn't find this website ......”

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Jul 30,2012
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By: 'AAA'
Jul 30,2012
7 people found
this helpful
I am actually depressed that I didn't find this website before renting a flat with Felicity J Lord. The agent we dealt with was incredibly unhelpful and arrogant. No customer services whatsoever. Pretty common methods with other tenants who also wrote reviews on this website, they forced you to take the flat on the dot, and fired a bunch of figures at you as fast as possible. Their charge is also way more expensive than standard, with poor services. They did not update us with the reference check progress, and only when I called for updates, they said they hadn't received anything and that we wouldn't be able to move in if our reference checks were not back. We had to chase for the ref ourselves because Gemma said they TRIED once but its up to tenants to chase?!?
On top of it, we never received the contract and decided to show up out of the blue to make sure we sign the contract before moving in. Even after signing it, we did not receive a copy of the contract and was told to come back to the office to get it ourselves because it seems like NOONE is responsible for sending us a copy of the contract.
Gemma in particular is awful to deal with. Every time I had any questions, she sounded like I was bothering her to do her job.
Having read the reviews, I saw some comments from FJL to tenants that they would investigate and improve their services (since 2010) but just curious how it was done because my issues are very similar to some of other tenants here.
I highly recommend NOT TO USE FJL.
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Latest Reviews

View all Reviews 47
7th Feb 2023
reviewed by 'Apurba'
“Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We ......”
11th Jan 2023
reviewed by 'Francesco Pezzella'
“Once again Ellie Mai Hannan has been extremely efficient and helpful!!Thank you very much for sorting out everything very ......”
14th Dec 2022
reviewed by 'Maria'
“Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, ......”
17th Nov 2022
reviewed by 'Francesco Pezzella'
“As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem Thanks!!......”
26th Apr 2022
reviewed by 'Jessica'
“They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with ......”
17th Sep 2021
reviewed by 'Keith'
“Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Felicity J Lord
644-646 Mile End Road
Bow,London
Greater London
E3 4LH
020 8981 3666

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 42% £1,085 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 2 4 26 0 0 2 0 0 11
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bermondsey, SE1
Blackheath, SE3
Bow, E3
Canada Water, SE16
Chiswick, W4
Clerkenwell, EC1V
Greenwich, SE10
Greenwich Lettings, SE10

“Felicity J Lord has been our agent for almost......”

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Feb 07,2023
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Ellie-Mai
By: 'Apurba'
Feb 07,2023
0 people found
this helpful
Felicity J Lord has been our agent for almost a year now, they are professional, calm, reassuring, and friendly. We had a few issues with our bedding, plumbing, etc., which were resolved accordingly. Ellie-Mai is our point of contact and she is very supportive and ...
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“Once again Ellie Mai Hannan has been extremel......”

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Jan 11,2023
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Ellie-Mai
By: 'Francesco Pezzella'
Jan 11,2023
0 people found
this helpful
Once again Ellie Mai Hannan has been extremely efficient and helpful!! Thank you very much for sorting out everything very quickly!!...
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“very sad branch...”

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Dec 14,2022
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David
By: 'Maria'
Dec 14,2022
1 people found
this helpful
Quality of service is just pathetic. Everything is going well until they get your money and signature on the contract, after this you can expect them to get anything done. They treat their tenants in the very disrespectful way, keep ignoring their queries for months. ...
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“As always excellent service! This time from E......”

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Nov 17,2022
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Ellie-Mai
By: 'Francesco Pezzella'
Nov 17,2022
0 people found
this helpful
As always excellent service! This time from Ellie-Mai Hannan, very kind and very quick in sorting out whatever problem Thanks!! Francesco...
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“LIARS!...”

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Apr 26,2022
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By: 'Jessica'
Apr 26,2022
2 people found
this helpful
They advertise properties at one price and give a sales pitch about the landlord accepting profiles however just go with the highest offer. I went to view a property that I fell in love with and put in a significantly high offer which was accepted ...
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“Avoid Felicity. Unresponsive and unprofessional....”

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Sep 17,2021
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By: 'Keith'
Sep 17,2021
1 people found
this helpful
Felicity is the name of your long lost family cousin who only contacts you when in need of cash... This felicity lives up to that stereotype. I was renting a flat with this agent for around 3 years, and as long as they need you to ...
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By: Felicity J Lord Bow (Lettings)
Sep 22, 2021
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We are sorry that there have been issues relating to the release of the deposit. We are only able to release a deposit following authorisation from both the landlord and the tenant. Unfortunately, there was a delay in the landlord confirming and you should have been informed of this. We would like to apologise that your end experience was not as it should have been. If you would like to discuss this further, please feel free to email [email protected] ...

“Finally a letting agency I can trust!...”

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May 17,2021
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Auguste
By: 'Laura'
May 17,2021
0 people found
this helpful
The team in Bow did a great job for me! They have been extremely professional and helpful for the entire renting process: from the viewings to the contract. I have to particularly thank Auguste for her kindness and problem-solver attitude! Finally a letting agency I ...
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“Avoid for your own good...”

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Mar 18,2021
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By: 'Mark'
Mar 18,2021
0 people found
this helpful
Absolutely abysmal customer service. Requested to see two properties well in advance, the first property was not as advertised, it will still being worked on. The second one I was not able to see as it was cancelled last minute with no explanation. When I ...
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“Lack of communication and listed rent price increases significantly....”

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Jan 23,2021
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By: 'Farhad'
Jan 23,2021
1 people found
this helpful
Called me regarding a property I was interested in. Agent was meant to call back in the afternoon, he did not. Eventually, I made a call and got through to a colleague who mentioned the agent that was dealing with me would call back. I ...
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“Felicity J. Lord Bow - disgusting...”

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Nov 06,2020
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By: 'Ilya'
Nov 06,2020
2 people found
this helpful
In total: - Constantly lie - No feedback - Do not answer questions - Do not call back - Ignore emails and questions asked More details: Everything is fine at the stage of searching for and signing an apartment lease agreement, but after the conclusion ...
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“very poor in a dispute with landlord...”

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Sep 07,2020
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By: 'Murray'
Sep 07,2020
0 people found
this helpful
The Bow office were ok at first, the start of the tenancy was all handled professionally with no fuss. I expect with a reasonable landlord they would be ok. However, when our landlord (24 Oxley Square) tried (and failed) to bully us into not exercising a ...
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“Terrible!...”

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Sep 13,2018
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By: 'Lana'
Sep 13,2018
2 people found
this helpful
In the beginning they were really nice and helpful but when we had the first issue everything changed. They were really unhelpful, i sent a couple of emails regarding a few issues in the house and they never emailed me email back. Once we told ...
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Comment on agent fees
BAD
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“Really really disappointed. Moved two weeks back. The house is ......”

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Feb 27,2017
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By: 'Swapna'
Feb 27,2017
0 people found
this helpful
Really really disappointed. Moved two weeks back. The house is managed by F J Lord and has numerous issues. None have been rectified until today . Even basic things like the bathroom extractor fan is lying damaged since the day we moved in. The mattress has ...
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Comment on agent fees
Very high for the type of service provided.
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“All,Usually in my life i dont bother writing reviews.......”

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Nov 30,2016
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Bobby
By: 'Bethnal'
Nov 30,2016
0 people found
this helpful
All, Usually in my life i dont bother writing reviews. But this time these agents have blown things out of proprtion. Firstly when I lived in the house, the agents never responded or actually seek to rectify any of the problems in the house. These ...
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By: Ross
Dec 02, 2016
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Hi Bethnal Green, We're very sorry to hear about your poor experience with our Bow branch. We have a help team which investigates cases like yours further. Please forward all the details to them at [email protected] so they can look into your case. Apologies again, Regards, Ross ...

“I tend to be quite savvy and when I read ......”

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Aug 21,2015
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By: 'Happy'
Aug 21,2015
1 people found
this helpful
I tend to be quite savvy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiastic and knowledgeable. I then went on a number of ...
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By: Customer Relations Manager
Sep 07, 2015
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Hi there Thank you for your review, we are pleased to hear about your experience with our Bow branch and the service you received from Immanuel and team. All the best! Melanie Smith Customer Relations Manager ...

“I tend to be quite savy and when I read ......”

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Aug 21,2015
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By: 'Mr'
Aug 21,2015
1 people found
this helpful
I tend to be quite savy and when I read the reviews on Felicity J Lord before registering as a buyer I didn't expect much. I registered with a chap called Immanuel you seemed very enthusiatic and knowledgable. I then went on a number of ...
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“Visited on a Saturday afternoon. They were all very disorganised. ......”

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Jun 04,2015
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By: 'Disappointed'
Jun 04,2015
1 people found
this helpful
Visited on a Saturday afternoon. They were all very disorganised. One agent saw me, half way through he made his apologies to serve a different customer. After 5 minutes one of his colleagues came to try to assist, we had to start from the beginning. In ...
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By: Customer Relations Manager
Jul 15, 2015
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Hello I'm really sorry to hear about this. I have passed your comments on but if I can assist any further please don't hesitate to contact me via email at [email protected] Many thanks Melanie Smith Customer Relations Manager ...

“Signed an agreement to lease, provided all documents and paid ......”

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Feb 11,2015
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By: 'Junebaby1'
Feb 11,2015
2 people found
this helpful
Signed an agreement to lease, provided all documents and paid and everything. Got a call the week before I was supposed to move out that the tenants were taking advantage of the fact that the landlord improperly documented their intention to move out and were ...
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By: Customer Relations Manager
Feb 19, 2015
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Hello We're really sorry to hear about this. Customer service is extremely important to us and I would like the opportunity to look into this for you - please email [email protected] Many thanks Melanie Smith Customer Relations Manager ...

“Totally unprofessional. Booked in a viewing. When I turned up, ......”

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Jul 22,2014
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By: 'Shan'
Jul 22,2014
0 people found
this helpful
Totally unprofessional. Booked in a viewing. When I turned up, the agent who was supposed to take me was not in. I was in turn told by another agent to wait as the agent who was going to take me to the viewings was "running ...
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By: Customer Relations Manager
Jul 29, 2014
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Dear Shan, We are very sorry to hear about your experience and the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this for you. Please can you email the full details, who you dealt with and the property you were interested in to [email protected]. Many thanks, Melanie Smith, Customer Relations Manager. ...

“I am currently still having to use the Mile End ......”

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Apr 29,2014
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By: 'BlackMould'
Apr 29,2014
2 people found
this helpful
I am currently still having to use the Mile End Branch and unfortunately am still having to deal with them now. This is exactly what is happening/ has happened to us. They have done nothing but lie to us and ignore us (which we have ...
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What agent could do to change your mind?
Nothing
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By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear customer We are really sorry to hear about this. Customer service is important to us and we would like the opportunity to look in to this - please could you email [email protected] with your full name and property details so we can look in to this and take this further. Many thanks Melanie Smith, Customer Relations Manager ...

“We rented a property through this agent over a year ......”

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Jun 13,2013
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By: 'Bow'
Jun 13,2013
4 people found
this helpful
We rented a property through this agent over a year ago. Initially staff we polite and brisk, all questions would be answered after we took the property. The fees were easily the highest we have ever paid at over £900! As soon as we took the ...
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What agent could do to change your mind?
Answer the phone at weekends. Do what they have said they would do. Call us back. Be polite. Be apologetic. Never promise to do something they have no intention of doing. Do not lie.
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“I decided to write this review because it serves a ......”

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Jun 10,2013
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By: 'SMLC'
Jun 10,2013
1 people found
this helpful
I decided to write this review because it serves a warning to other prospective customers. I have experience from rental and buying prospects and I must state the customer service is terrible. When you walk in to the branch, the staff members are too busy ...
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“Felicity J Lord has around 10 properties advertised as being for ......”

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Mar 11,2013
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By: 'Disappointed'
Mar 11,2013
4 people found
this helpful
Felicity J Lord has around 10 properties advertised as being for sale at the same location, all showing the same photos, same description, no floorplans and various prices. Still hoping that they might be legitimate I tried calling and emailing multiple times to arrange viewings, was ...
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“I cannot speak for the other branches or agents. However ......”

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Jan 15,2013
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Yan
By: 'LondonCustomer'
Jan 15,2013
2 people found
this helpful
I cannot speak for the other branches or agents. However I had a really positive experience dealing with Yan at the Bow branch. After searching for months she found me a property in a matter of days. She got me a great price, talked me ...
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“I had gone onto there website to see if they ......”

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Jan 14,2013
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Claire
By: 'Mr'
Jan 14,2013
4 people found
this helpful
I had gone onto there website to see if they covered my area which they say they did. I asked for a call back, which came from Hart there sister company. I explained to the gentleman that I did not want to use Hart because ...
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What agent could do to change your mind?
All they had to do was to pick up the telephone and phoned. I would have then found another agent in my area.
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“It amazes me how rude people can be. I called ......”

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Jan 07,2013
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By: 'Annoyed'
Jan 07,2013
3 people found
this helpful
It amazes me how rude people can be. I called Felicity J Lord to try and organise a viewing and on originally agreeing a time to view the property, I was called back from a manager saying I was unable to view the property as ...
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What agent could do to change your mind?
Unacceptable attitude and lack of respect. Very pushy.
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“I have recently rented a property with Felicity J Lord ......”

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Dec 06,2012
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By: 'Patrick'
Dec 06,2012
1 people found
this helpful
I have recently rented a property with Felicity J Lord through the Bow office. I have relocated to London for work and had no previous experience of living in London. I was dealing with Leo who was very detailed with explaining about the best ways ...
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“There are no words to express how angry and disappointed ......”

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Nov 26,2012
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Leo
By: 'total'
Nov 26,2012
7 people found
this helpful
There are no words to express how angry and disappointed i am after dealing with this agency. The amount of lies and false promises i received from Leo is just unbelievable. The flat i just moved in was advertised as a long term contract and ...
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What agent could do to change your mind?
be honest
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“I was a tenant in a FJ Lord-let property for ......”

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Nov 19,2012
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By: 'London'
Nov 19,2012
7 people found
this helpful
I was a tenant in a FJ Lord-let property for two years and I really have to say that their attitude to customers who are tenants is horrific. They are pushy and overbearing and then once you have rented and paid they pay you little ...
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“I cannot stress enough how upset and angry i am ......”

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Oct 15,2012
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Gemma
By: 'AAAAAAAAAA'
Oct 15,2012
11 people found
this helpful
I cannot stress enough how upset and angry i am at this letting agent. At the start of our tenancy a year and a bit ago we were treat like children, made to feel inadequate and spoken to like we were a nuisance particularly by ...
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What agent could do to change your mind?
The absolute opposite of everything it did for me.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London E3 4LH



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