Tenant Direct
Southampton, SO14
2.1/5, 53 reviews
26% recommended
100% lettings valuation accuracy
29% lettings fee satisfaction

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“Having had a broken bath and broken shower for long ......”

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Jul 30,2012
Minithumbdown
By: 'displeasedtennant'
Jul 30,2012
1 people found
this helpful
Having had a broken bath and broken shower for long periods of time, they came round to 'repair them' by putting gaffer tape over cracks, didn't even last a day, leaving us without cleaning facilities.

When we got the property it was a total mess, and when we moved out we cleaned it to well beyond how we got it, yet they charged us extra for cleaning it when we moved out.

Generally incredibly unhelpful, lazy and unpersonable money grabbing agents on the phone.
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Latest Reviews

View all Reviews 53
15th Aug 2024
reviewed by 'Marcus'
“These guys have horrendous reviews for a reason. Tenant Direct both owned and managed the property that I was a ......”
28th Nov 2022
reviewed by 'tsouthampton'
“I was with Tennant Direct in 2014 for two years. They refused to fix our boiler and made us live in ......”
24th Aug 2022
reviewed by 'Ilze'
“We've used Tenant Direct Southampton for the past 5 years. They have been absolutely amazing. We've rented with them problem and ......”
18th Jan 2021
reviewed by 'Femi'
“This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that ......”
25th Oct 2019
reviewed by 'Daisy'
“I was with tenant direct for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as ......”
12th Oct 2019
reviewed by 'Deepti'
“Excellent service by Karleigh... Tenant direct, She even helps during her days off!! Way to go girl!! Keep up your ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Address

Tenant Direct
14 New Road
Southampton
Hampshire
SO14 0AY
023 8033 2230

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 29% £300 £1,845
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 12 35 0 0 0 0 0 4
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bournemouth, BH9
Southampton, SO14

“These guys have horrendous reviews for a reason...”

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Aug 15,2024
Minithumbdown
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Hayden
By: 'Marcus'
Aug 15,2024
1 people found
this helpful
These guys have horrendous reviews for a reason. Tenant Direct both owned and managed the property that I was a tenant in. My housemates and I suffered from a range of issues that tenant direct refused to acknowledge. We had rats from the day we ...
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By: Marcus
Aug 16, 2024
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Hayden, we both know that everything I stated in my review was completely accurate, this is why you did not dispute anything in your reply. For anyone reading this comment, we, the tenants went through The Property Ombudsman to claim compensation from Tenant Direct. Unfortunately, we were not aware that The Property Ombudsman only has the power to judge the behaviour of the letting agent and not the landlord (Tenant Direct was both our letting agent and Landlord). The Ombudsman agreed with ever ...

“Ruined my health!...”

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Nov 28,2022
Minithumbdown
By: 'tsouthampton'
Nov 28,2022
1 people found
this helpful
I was with Tennant Direct in 2014 for two years. They refused to fix our boiler and made us live in the freezing cold with no heating for a year. After being ill ever since, I have now found out that it is due to the ...
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“We've used Tenant Direct Southampton for the ......”

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Aug 24,2022
Minithumbdown
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Karly
By: 'Ilze'
Aug 24,2022
0 people found
this helpful
We've used Tenant Direct Southampton for the past 5 years. They have been absolutely amazing. We've rented with them problem and hassle free. Karliegh has been an absolute superstar. Thank you so so much for a pleasant experience....
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“Run away from them please...”

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Jan 18,2021
Minithumbdown
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Shannon
By: 'Femi'
Jan 18,2021
3 people found
this helpful
This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that one of the tenants has the wifi to share. Second, they lied that I did not tidy the room on left the property. They tried ...
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“I was with tenant direct for 3 years, great c......”

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Oct 25,2019
Minithumbup
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Karly
By: 'Daisy'
Oct 25,2019
0 people found
this helpful
I was with tenant direct for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as possible and a very understanding agency. I would 100 percent recommend tenant direct, and was very sad that I moved agencies due to buying. Thank you!...
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“Excellent service by Karleigh... Tenant direc......”

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Oct 12,2019
Minithumbup
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Karly
By: 'Deepti'
Oct 12,2019
0 people found
this helpful
Excellent service by Karleigh... Tenant direct, She even helps during her days off!! Way to go girl!! Keep up your good work!!...
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“Review From Landlord...”

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Oct 08,2019
Minithumbup
By: 'T'
Oct 08,2019
0 people found
this helpful
As a residential landlord I have dealt with Tenant Direct for the last 16 years and use them to fully manage my houses in Southampton. I find them pleasant and professional to deal with and when issues arise, which is unavoidable with houses, they are efficient ...
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“A bunch of liers...”

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Mar 16,2019
Minithumbdown
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Shannon
By: 'John'
Mar 16,2019
4 people found
this helpful
Stay away at all cost. **. They don't even take you to the property to show you how to open the doors with different keys when you initially move in. They first lied rejected my right to rent and made up a new law which was ...
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By: John
Mar 18, 2019
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How kind of you to offer help once I've moved out. It's a bit late for making things right don't you think? I gave Tenant Direct every opportunity to make things right for more than a year. You don't deserve my feedback. The company's online reviews speak for themselves. ...

“LIARS!!! Worst agency ever...”

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Jul 21,2018
Minithumbdown
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Hayden
By: 'Velizar'
Jul 21,2018
3 people found
this helpful
First of all the agent said he was a private landlord. I was supposed to see 3 different apartments. On the day of the viewings, I get an e-mail that only 1 is left, but there are other properties suitable for me. I had liked one and ...
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Comment on agent fees
Bad, they do not deserve their salary
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“Awful...”

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Apr 04,2018
Minithumbdown
By: 'Parent'
Apr 04,2018
3 people found
this helpful
Awful service not sure how they can justify the fees as do NOTHING. Keep emailing us as 1 of the students in the house share has not paid rent. Contacting all the guarantors and tenants instead insinuating others may have to pay the amount overdue. Not ...
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Comment on agent fees
Bad as do not earn them.
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“Worst company I've ever dealt with...”

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Mar 19,2018
Minithumbup
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John
By: 'Mystery'
Mar 19,2018
3 people found
this helpful
Absolute joke of an estate agents. Dishonest and unprofessional in every way. Very expensive and do almost nothing they should unless you badger them. Downright rude at times too....
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Comment on agent fees
Terriblr
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“In the 6 moths I have lived in the Tenant Direct ......”

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Jan 24,2018
Minithumbup
By: 'Tenant'
Jan 24,2018
2 people found
this helpful
In the 6 moths I have lived in the Tenant Direct property I have reported maintenance issues on over 10 occasions. You must consistently hassle them in order for anyone to come and solve the issue, for myself these including problems with a clear safety risk such ...
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Comment on agent fees
Requires advanced rent and very high fees in comparison to other agencies such as Posh Pads. Do little to nothing to deserve this fee.
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“Absolutely a joke. AVOID THIS COMPANY AT ALL COSTS PLEASE ......”

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Nov 14,2017
Minithumbdown
By: 'Dan'
Nov 14,2017
2 people found
this helpful
Absolutely a joke. AVOID THIS COMPANY AT ALL COSTS PLEASE DO NOT USE THEM. They will rip you offat every corner, they really only care about the money, they will do NO maintenence on your house whatsoever. Here are a few of the problems with ...
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Comment on agent fees
Horrific.
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“Absolutely disgusting customer service! After viewing the property they told ......”

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Oct 31,2017
Minithumbdown
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John
By: 'Miachen'
Oct 31,2017
1 people found
this helpful
Absolutely disgusting customer service! After viewing the property they told us that the price had been increased, we accepted because we liked the house, big mistake. Then after moving in and speaking with the Landlord , we found out that he doesn't get charged a fee ...
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Comment on agent fees
Look for an agent with better reviews than Tenant Direct's on AllAgents! Do your research you will find much better agents in Southampton.
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“Absolutely useless, not only did they seem to act on ......”

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Jul 11,2017
Minithumbdown
By: 'UniOfStudent'
Jul 11,2017
3 people found
this helpful
Absolutely useless, not only did they seem to act on no issues we raised with them but they also seem to have a (hidden) fee for everything. Additionally we received the house only partially cleaned yet when we left it well cleaned we still got ...
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Comment on agent fees
Many hidden and expensive fees on top of the initial expensive (~£190 pp) agency fee.
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By: Cara
Jul 12, 2017
View all comments (1)
Im having the exact same problem with tenant direct! They charged us £120 for what they described as light cleaning and on the invoice it said it took the cleaners NINE HOURS to clean 2 rooms!! ...

“Extremely horrible experience, They showed us a property and then ......”

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Jul 01,2017
Minithumbdown
By: 'MWA'
Jul 01,2017
1 people found
this helpful
Extremely horrible experience, They showed us a property and then agreed to send us details of the property via email. I had to cancel few other properties and potential viewings, 3 days later after calling them multiple times, told me property been given to someone else. ...
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“Rats ate through the door to our kitchen as it ......”

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Jan 10,2017
Minithumbdown
By: 'Southampton'
Jan 10,2017
1 people found
this helpful
Rats ate through the door to our kitchen as it was rotten, and became residents of our kitchen for the entire tenancy. Rang up tenant direct to ask them to sort out our issue and they claimed that the rats were due to our 'own ...
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Comment on agent fees
£50 'admin fee' for each tenant. What even is that. Ridiculous.
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“Moved into a Tenant Direct Property as a Student. It ......”

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Nov 23,2016
Minithumbdown
By: 'tsouthampton'
Nov 23,2016
0 people found
this helpful
Moved into a Tenant Direct Property as a Student. It wasn't cleaned before we got there but it wasn't terrible. Either way, that was the least of our worries. In the winter it started to get very cold inside the house - often colder than ...
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Comment on agent fees
Bad! The worst I've seen. We were even charged to leave the contract! And our deposit was never given back.
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“WORST AGENCY IN SOUTHAMPTON! Moved into our home to find ......”

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Oct 16,2016
Minithumbdown
By: 'Angry'
Oct 16,2016
1 people found
this helpful
WORST AGENCY IN SOUTHAMPTON! Moved into our home to find no cleaning had been carried out, furniture that was promised to be replaced upon viewing the property was still present and in a foul state, carpets full of cat urine, it literally was as bad ...
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Comment on agent fees
High
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“AVOID THIS COMPANY - COMPLETELY UNACCEPTABLE! Moved into our student ......”

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Jul 02,2016
Minithumbdown
By: 'BC'
Jul 02,2016
1 people found
this helpful
AVOID THIS COMPANY - COMPLETELY UNACCEPTABLE! Moved into our student house today, it was extremely filthy! tenant direct claimed they had professional cleaners in, when it took us 3 hours to clean the downstairs bathroom to a liveable state. Plugs thick with hair so bad they ...
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What agent could do to change your mind?
BAD! High agent fees with no cleaning or maintenance done to property prior to moving in.
Attached Filesnbsp;
Comment on agent fees
BAD! High agent fees with no cleaning or maintenance done to property prior to moving in.
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“Awful. So poorly organised I do not understand how they ......”

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Jun 22,2016
Minithumbdown
By: 'ba'
Jun 22,2016
2 people found
this helpful
Awful. So poorly organised I do not understand how they are still in business. They lose forms, tell you lies and never follow up on their promises. As a highly organised person myself I could run this business better with my eyes closed. Infuriating is ...
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“They were unprofessional, tried to bully me in to paying ......”

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Oct 05,2015
Minithumbdown
By: 'Jack'
Oct 05,2015
0 people found
this helpful
They were unprofessional, tried to bully me in to paying an increased rent after I'd signed the contract and refused to repair the flat for over the last 7 months of the lease. They are hard to contact and when you do manage to contact them, ...
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“I emailed Tenant Direct as my gas boiler had stopped ......”

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Feb 11,2015
Minithumbup
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John
By: 'Jenny'
Feb 11,2015
0 people found
this helpful
I emailed Tenant Direct as my gas boiler had stopped working on Sunday at 4pm and the heating and hot water had both gone off. I knew it was unlikely anyone would respond on a Sunday and did'nt expect a response until Monday. I was ...
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“Do not use this unprofessional agency, even as an introduction ......”

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Aug 26,2014
Minithumbdown
By: 'Jane'
Aug 26,2014
1 people found
this helpful
Do not use this unprofessional agency, even as an introduction to a property. My daughter signed for a property that has a long standing penetrating damp problem with black blinds, black carpet flaking plaster, all due to severe damp.The property had no inventory. The ...
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What agent could do to change your mind?
The fees are extortionate in comparison to their appalling service
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“So myself and 7 others rented a house in Southampton through ......”

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Jun 11,2014
Minithumbdown
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John
By: '15Ordnancerd'
Jun 11,2014
2 people found
this helpful
So myself and 7 others rented a house in Southampton through tenants direct. When we moved in we found that the previous tenants had not cleaned anywhere so we had to clean the house ourselves until 3 days later a cleaning crew turned up. We wrote a ...
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What agent could do to change your mind?
If the agents had fixed even half of the things on the list i gave them when we first moved in, i may have been satisfied, but they just left us in a crumbling house where everything was so dodgy and horrible.
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“For three years, I have occupied a flat at 34 Lodge ......”

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Nov 08,2013
Minithumbdown
By: 'Roberto'
Nov 08,2013
1 people found
this helpful
For three years, I have occupied a flat at 34 Lodge Road Southampton. During this time, I have experienced several issues that were at no point, remedied sufficiently, or at all. This was in spite of following all of the procedures for doing so, stated in ...
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What agent could do to change your mind?
If they employed a Giraffe with a hair lip, wearing purple trousers, but was capable of performing the tasks that it was payed to perform.
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“They were an awful letting agents. They asked for moneys ......”

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Aug 06,2013
Minithumbdown
By: 'dh'
Aug 06,2013
2 people found
this helpful
They were an awful letting agents. They asked for moneys that had already been payed to be payed multiple times until I physically yelled at the woman down the phone. The same goes for breakages: several phone calls and e-mails indicating not only the problem ...
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What agent could do to change your mind?
They could have been more friendly, helpful, organised and offered sensible prices. They could have solved problems by not being patronising.
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“Although this agent appears helpful upfront and dealing with issues ......”

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Jan 19,2013
Minithumbdown
By: 'Exercise_caution'
Jan 19,2013
3 people found
this helpful
Although this agent appears helpful upfront and dealing with issues such as maintenance they have many hidden charges that are not made clear and are not in the tenancy agreement, contrary to the requirements of ARLA membership that they accredit themselves to. Additional fees approximately ...
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What agent could do to change your mind?
Make ALL fees up front as per the ARLA requirements. Show willingness to enter into discussion over 'reasonable' disputes.
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“Being a student the letting agency was not the most ......”

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Oct 18,2012
Minithumbdown
By: 'studentrenter'
Oct 18,2012
2 people found
this helpful
Being a student the letting agency was not the most approachable. Although, I am living in a non-student property, things do still get broken, where it would be the letting agents/landlords obligation to fix them. After phoning them repeatedly asking them to repair things ...
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“Having had a broken bath and broken shower for long ......”

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Jul 30,2012
Minithumbdown
By: 'displeasedtennant'
Jul 30,2012
1 people found
this helpful
Having had a broken bath and broken shower for long periods of time, they came round to 'repair them' by putting gaffer tape over cracks, didn't even last a day, leaving us without cleaning facilities. When we got the property it was a total mess, ...
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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