100% sales valuation accuracy
100% sales fee satisfaction
Apr 25,2018
Apr 25,2018
3
people found
this helpful
this helpful
After viewing a property twice and making an offer I was informed i "couldnt put forward any offer as I wasnt in a position to". The following day I was in a position (sold my house with a professional estate agent within 4 days) and offered the full asking price! Then after the following day of waiting for them to back to me, I was informed unable to get hold of the vendor" as he "is a very ill man and we arent going to ring him every five minutes!!!!!"
The whole attitude of the two women who spoke to me were disgraceful. Speaking over me, explaining they weren't getting into a "bidding war" when actually they were. It is a shame other staff are tarred with the same brush as these people give the company a bad name. How people can treat and talk to a customer the way they have is absolutely beyond words. There is a definite training need recognized.
After being informed people would be asked if they wanted to put in a higher bid, they said it would it be a matter of 24 hours to return my call.... It was actually 4 days later! Then after going to sealed bids, I was informed 2 days later my bid was not successful and they got more money for the vendor
Absolutely fine as it wasn't meant to be however the way they treat people is disgraceful
The whole attitude of the two women who spoke to me were disgraceful. Speaking over me, explaining they weren't getting into a "bidding war" when actually they were. It is a shame other staff are tarred with the same brush as these people give the company a bad name. How people can treat and talk to a customer the way they have is absolutely beyond words. There is a definite training need recognized.
After being informed people would be asked if they wanted to put in a higher bid, they said it would it be a matter of 24 hours to return my call.... It was actually 4 days later! Then after going to sealed bids, I was informed 2 days later my bid was not successful and they got more money for the vendor
Absolutely fine as it wasn't meant to be however the way they treat people is disgraceful
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Latest Reviews
31st May 2024
reviewed by 'Duncan'
5th May 2024
reviewed by 'Landlord'
30th Apr 2024
reviewed by 'chidinma'
30th Apr 2024
reviewed by 'Charles'
9th Apr 2024
reviewed by 'George&Blessing'
2nd Dec 2023
reviewed by 'CHRISTIAN ELEBHOSE'
Opening Hours
Address
Dowen
21 Athenaeum Street
Sunderland
Tyne and Wear
SR1 1DH
0191 5142299
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £23,500 | £23,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 9 | 0 | 2 | 2 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 31,2024
May 31,2024
0
people found
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Dowens have recently sold my property and the service from the staff was exceptional, they were courteous and polite and they managed the sale of my house speedily and efficiently. I recommend anyone who’s looking for a good estate agents, Dowens provide an excellent ...
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May 05,2024
May 05,2024
0
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I would like to give a huge thanks for the professionilisim of Jean Pool and her team for there dedication help and guidance in letting of my properties. Any queries that may arise are delt with promptly, I wouldn't hesitate in recommending Dowens to any ...
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Apr 30,2024
Apr 30,2024
0
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I HAVE GOOD EXPERIENCE WITH DOWEN THEY ARE THE BEST, THEY HAVE GOOD RELATIONSHIP WITH THEIR CUSTOMERS....
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Apr 30,2024
Apr 30,2024
0
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@Down Sunderland for me is the hope of every common man.. I walked into the office hopeless having looked for accommodation for months all negative but from the ever smiling face of HEIKE MILLER she asked me of my budget and preference and asked me ...
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Apr 09,2024
Apr 09,2024
0
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My profound gratitude to Heike and Dowen Estate Agents Sunderland for a swift, stress free and professional support towards getting my family a suitable house....
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Dec 02,2023
Dec 02,2023
0
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thanks to dowen estate agent they help me get a very nice apartment, i am really grateful, they are the best company you can get a house from, either buy or let
thanks...
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May 05,2023
May 05,2023
0
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I want to especially thank Heike Miller of Dowen in Sunderland for a fantastic job of getting me my house in such a short time. Heike's knowledge and communication was excellent. Dowen and Heike have been the best that I have ever dealt with, thankyou...
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Mar 07,2023
Mar 07,2023
0
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It's always with great joy and relief remembering my experience with Dowen Sunderland and Heike Miller, Thanks so much to all the staff at Dowen Sunderland especially Heike Miller in getting me a property at a very short time. It's great remembering you all. Bravo!....
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Mar 01,2023
Mar 01,2023
0
people found
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I want to especially thank Heike Miller of Dowen Sunderland for the great job in getting me my apartment in SR4 at such a short time and for her amazing excellent customer's service. I believe Dowen Sunderland and Heike Miller are the best I have ...
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Nov 03,2021
Nov 03,2021
0
people found
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Very good help, great service! Bought a BTL propertie and looking for the next one! I would definetly recommend them!...
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Dec 18,2020
Dec 18,2020
0
people found
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I have just commenced a rental contract in Sunderland, courtesy of Liz,lettings manager.l was treated with respect, fully informed of all requirements to ensure a smooth journey to my new home., given updates of progress and welcomed to my new home in time ...
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Nov 25,2020
Nov 25,2020
0
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If I could give more than 5 stars I would! The girls were very understanding and caring throughout. Kept me up to date when they could about my purchase, chased solicitors. Amazing! Thank you so much for everything you've done....
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Jan 30,2020
Jan 30,2020
0
people found
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Top marks for Dawn!
This was my first auction experience and Dawn was fantastic throughout. Dawn knows her job and has a good sense of humour. She helped led me though the whole process and had the staying power needed to cope with the ups ...
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Jun 01,2019
Jun 01,2019
0
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Very happy with the service from Dowens in Sunderland. They have kept me informed every step of the way - when viewings and potential sales occurred.
As to the sale of my apartment - they have been very helpful in every way they could both ...
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Comment on agent fees
I took their package to pay a certain amount up front and I found this acceptable.
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Apr 25,2018
Apr 25,2018
3
people found
this helpful
this helpful
After viewing a property twice and making an offer I was informed i "couldnt put forward any offer as I wasnt in a position to". The following day I was in a position (sold my house with a professional estate agent within 4 days) and offered ...
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Feb 10,2017
Feb 10,2017
0
people found
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A huge thank you for all your help in the process of selling my house. It was always a total pleasure when talking to you on the telephone, you always kept me informed right throughout and with such a lovely manner and thoughtfulness. Dowen Estate ...
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Jun 21,2015
Jun 21,2015
3
people found
this helpful
this helpful
Service levels as a vendor was non existent, never given advice on how to generate new interest ie price reduction? Once the property is under offer they close it to further viewings even though we asked for the viewings to carry on until survey access ...
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What agent could do to change your mind?
More vendor contact with updates, make the vendor feel the agent works in their best interestAttached Filesnbsp;
Comment on agent fees
Sold as a package to include legals so chose 1 of 3 options Hedley & co and again service levels very poor asked 3 times recently for a return call and have yet to get one
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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