50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Apr 18,2018
Apr 18,2018
7
people found
this helpful
this helpful
Saga 1:
I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I was redirected to another Bristol office. They had no idea about any of the properties or who the person who was supposed to be meeting me was, they said they'd ring back in 5 minutes. After 15 minutes I rang back and it went through to yet another office who I had to explain the whole situation to again, they said they'd ring back. At 35 mins past the original meeting time the original office rang up and said that they didn't know where the person who was supposed to meet me was and that we could reschedule the first two viewings to another day, but not the third one as that was with yet another office, despite me arranging it with the first office in the first place. They didn't apologise. A man did show up to show me around the third place, he was very polite and apologetic that he was 25 minutes late.
Saga 2:
I agreed to let the third place, they asked me to pay some money and fill in some forms, which I did, they said they'd get back to me when my references came through. A week or so later I got an email (the first email I'd ever received from them about this property) saying that I had until the end of the business day to collect together 5 different documents and to pay my first two months rent up front or they'd let it to someone else. They said it was my last notice, it was but it was also the first. I was at work but managed to call in some favours and frantically collected all the documents together and emailed them across. Doing this involved ringing the office three times to clarify a few things, EVERY time it went through to a different office who knew nothing about it and I had to re-explain my case. I rang at 4pm to say that I'd got everything together and actually managed to get through to the correct office, the man I spoke to told me the woman handling my case had gone home and she'd be back in the day after next. I could not believe it. I did manage to rent this place, I was one hour late to pick up the keys due to a miscommunication, but it's ok because the person dropping them off was 1h15 late.
Saga 3:
They emailed me to tell me that I was having a house inspection on a workday between 8am and 4pm in just a few days time. I called to ask for a more specific time and was told I couldn't be given one. I had to rearrange some things at work to be home all day, I also had to get up earlier than usual. At 4:15 I rang them and asked if anyone was coming, I got through to the correct office (!), the person said they'd left my keys in another office and so hadn't come. They said they'd rearrange it for next month, but they haven't. This was several months ago.
All of my interactions with them have wasted my time and caused a lot of stress. I STRONGLY recommend against them.
I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I was redirected to another Bristol office. They had no idea about any of the properties or who the person who was supposed to be meeting me was, they said they'd ring back in 5 minutes. After 15 minutes I rang back and it went through to yet another office who I had to explain the whole situation to again, they said they'd ring back. At 35 mins past the original meeting time the original office rang up and said that they didn't know where the person who was supposed to meet me was and that we could reschedule the first two viewings to another day, but not the third one as that was with yet another office, despite me arranging it with the first office in the first place. They didn't apologise. A man did show up to show me around the third place, he was very polite and apologetic that he was 25 minutes late.
Saga 2:
I agreed to let the third place, they asked me to pay some money and fill in some forms, which I did, they said they'd get back to me when my references came through. A week or so later I got an email (the first email I'd ever received from them about this property) saying that I had until the end of the business day to collect together 5 different documents and to pay my first two months rent up front or they'd let it to someone else. They said it was my last notice, it was but it was also the first. I was at work but managed to call in some favours and frantically collected all the documents together and emailed them across. Doing this involved ringing the office three times to clarify a few things, EVERY time it went through to a different office who knew nothing about it and I had to re-explain my case. I rang at 4pm to say that I'd got everything together and actually managed to get through to the correct office, the man I spoke to told me the woman handling my case had gone home and she'd be back in the day after next. I could not believe it. I did manage to rent this place, I was one hour late to pick up the keys due to a miscommunication, but it's ok because the person dropping them off was 1h15 late.
Saga 3:
They emailed me to tell me that I was having a house inspection on a workday between 8am and 4pm in just a few days time. I called to ask for a more specific time and was told I couldn't be given one. I had to rearrange some things at work to be home all day, I also had to get up earlier than usual. At 4:15 I rang them and asked if anyone was coming, I got through to the correct office (!), the person said they'd left my keys in another office and so hadn't come. They said they'd rearrange it for next month, but they haven't. This was several months ago.
All of my interactions with them have wasted my time and caused a lot of stress. I STRONGLY recommend against them.
Comment on agent fees
The fees were fine
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Apr 25, 2018
Tom at Bradley Stoke Ocean has been absolutely fantastic. He was very knowledgable whilst showing us around the property (which we are now in the process of purchasing). Nothing was too much trouble and was a pleasure to deal with from start to finish.
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Opening Hours
Address
Ocean Estate Agents
Unit 7 Willow Brook Centre, Savages Wood Road
Bradley Stoke,Bristol
Avon
BS32 8EF
01454 205070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £315,000 | £400,000 |
| Lettings | 0% | 50% | £550 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 6 | 1 | 0 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 26,2022
May 26,2022
0
people found
this helpful
this helpful
Good service and high efficiency from Ocean Bradley Stoke. I'm glad to have the assistance from Martha Scott. She is so helpful to follow up all the procedures. I will find Ocean again....
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Apr 25,2022
Apr 25,2022
0
people found
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this helpful
Good service of Ocean and happy to have the assistance from Martha Scott. She helped me a lot on the rental process....
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Feb 08,2021
Feb 08,2021
0
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We have just sold and brought through Ocean Bradley Stoke.
From start to finish it has been a breeze especially with the help from Stefano, the branch manager. His professional manner and industry knowledge is quite something.
I would highly recommend using this branch and ...
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Sep 07,2020
Sep 07,2020
0
people found
this helpful
this helpful
I bought a property through Ocean estate agents and also used their solicitors,from the day I put my offer in to the day I got the keys the ocean team were fantastic always answered my questions and very informative on the property I was ...
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Sep 07, 2020
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(1)
Very happy ...
Sep 06,2019
Sep 06,2019
5
people found
this helpful
this helpful
Have rented with 6 property agencies in the last 8 years and this is absolutely the worst. Took over a year to fix heating problems, over the last 3 months our washing machine has been leaking in which no action has been made to resolve, leaving us with ...
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Attachments
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May 09,2018
May 09,2018
14
people found
this helpful
this helpful
Style over substance - Ocean's Bradley Stoke office is the epitome of this.
Don't let the swish office and cheap suits fool you - under the surface it's obvious that this office is rife with disorganisation, a lack of communication and zero respect for its ...
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Apr 18,2018
Apr 18,2018
7
people found
this helpful
this helpful
Saga 1:
I arranged to see three properties that were being let by Ocean on the same day. I turned up 5 minutes early to the first viewing, after 20 minutes I rang the office I had made the appointments with, they didn't pick up and I was ...
read full review
read full review
Comment on agent fees
The fees were fine
Was this helpful?
Yes
Yes
Apr 25, 2018
View all comments
(1)
Tom at Bradley Stoke Ocean has been absolutely fantastic. He was very knowledgable whilst showing us around the property (which we are now in the process of purchasing). Nothing was too much trouble and was a pleasure to deal with from start to finish. ...
Aug 02,2017
Aug 02,2017
9
people found
this helpful
this helpful
Awful customer service. They appear very helpful and friendly while your trying to come to a rent agreement, but once you sign the contract and they have there agent fees they couldn't care less. Throughout our years tenancy in a student house, we had countless ...
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Comment on agent fees
Way too much and so was the guarantor fees compared to other estate agents.
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Jan 03,2017
Jan 03,2017
5
people found
this helpful
this helpful
Incompetence
I was supposed to have had a viewing before Christmas, however this was cancelled at very short notice. The reason provided was: 'we can't find the keys.'
As I'd just travelled from home roughly 40 miles away for the viewing, it was wasted time, ...
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Nov 28,2016
Nov 28,2016
9
people found
this helpful
this helpful
Bunch of ameturish loonies, profesional jokers at best, being out of town went with my collegue who just happens to be a local surveyor , even i could see the property was vastly over inflated in price , on confrontation casually told , its been estimated on the ...
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Nov 28, 2016
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(1)
Alan thank you for taking the time to provide this review. I am struggling to find either you or a property that matches that description on our register and as such would like more details so I can investigate fully. You mention the Manager Stefano, I have checked his diary for the last 3 weeks and he has not viewed with an Alan or viewed a property with potential to extend. If you could contact the office with your telephone number then I would be more than happy to speak things through with y ...
Nov 16,2016
Nov 16,2016
7
people found
this helpful
this helpful
Thankfully only had to deal with them shortly ! I have been looking for a property and have had so many problems with them it is ridiculous. Half the time they never get back to you. I wont use them again as they only mess you ...
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Nov 06,2016
Nov 06,2016
5
people found
this helpful
this helpful
Ocean were absolutely terrible. They completely rip off students, make false claims about tenants not having paid deposits without having checked with their accountants first. When asked questions, each staff member will give you a different answer. They have been extremely difficult and frustrating to ...
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Comment on agent fees
I'm not sure why exactly I paid them at all
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Oct 25,2016
Oct 25,2016
0
people found
this helpful
this helpful
I cannot express how well ocean dealt with my mother's flat move!! Always answered phone, emails with sometimes trivial questions but we cannot thank Lauren enough for all she did. Went above and beyond!...
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May 31,2013
May 31,2013
11
people found
this helpful
this helpful
I tried to arrange a viewing twice. On the first time Ocean cancelled 4 hours in advance saying they had not got permission of the lodgers. On the second occasion they cancelled after the scheduled viewing because they couldn't get the keys.
They didn't even turn ...
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No fees information available
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