100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 16,2018
Apr 16,2018
6
people found
this helpful
this helpful
If I could give 0 stars... I would
Never ever I have experience such a bad customer service/renting property ever.
They won't fix anything from your house, they won't notify you of any damage.
They won't spend time with the tenants showing the property and explain them the contract.
I am a tenant and I have to contact personally the landlords because the agency won't do anything.
Property was new before the first tenant, after he left Altwood won't take responsibilities of fixing anything.
4 months already waiting yo get fixed the washing machine, fridge, oven, heater....
Such a same.
Customer service on the phone is the worse. Andres one of them (they are all very rude and unhappy) I guess they hate the agency as much as me and the landlords do, said they won't fix anything and it's on me to pay for it ??? I've got a 1 year old baby and 7 months pregnant. Left during the winter with no heater or anything. Ills came to £300 electricity because they have added previous tenants to my contract.
I am taking legal actions against them and moving from here as soon as possible. So does the landlords not renewing their contract.
Do not use this agency !! Don't waste your time and money
Never ever I have experience such a bad customer service/renting property ever.
They won't fix anything from your house, they won't notify you of any damage.
They won't spend time with the tenants showing the property and explain them the contract.
I am a tenant and I have to contact personally the landlords because the agency won't do anything.
Property was new before the first tenant, after he left Altwood won't take responsibilities of fixing anything.
4 months already waiting yo get fixed the washing machine, fridge, oven, heater....
Such a same.
Customer service on the phone is the worse. Andres one of them (they are all very rude and unhappy) I guess they hate the agency as much as me and the landlords do, said they won't fix anything and it's on me to pay for it ??? I've got a 1 year old baby and 7 months pregnant. Left during the winter with no heater or anything. Ills came to £300 electricity because they have added previous tenants to my contract.
I am taking legal actions against them and moving from here as soon as possible. So does the landlords not renewing their contract.
Do not use this agency !! Don't waste your time and money
Comment on agent fees
I've got £300 electricity bill from previous tenants, because they added to my contract
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Latest Reviews
6th Jun 2023
reviewed by 'Tani'
26th Oct 2020
reviewed by 'Monica'
6th Nov 2016
reviewed by 'daniel'
Opening Hours
Address
Attwood Estates
7 Highfield Road
Hall Green,Birmingham
West Midlands
B28 0EL
0121 777 6329
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 50% | £350 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 06,2023
Jun 06,2023
0
people found
this helpful
this helpful
The worst company ever. The contract finished 2021 and we were not able to get the property back 2023as the Altwood provided my property to council
Spending a fortune on solicitors and Altwood not bothered to even reply to emails or phone calls.
Never use this ...
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Oct 26,2020
Oct 26,2020
1
people found
this helpful
this helpful
The worst company ever. It is difficult to get in touch with them, don’t bother to replay to emails of your calls. Their staff is far of being professional. Do not even think to use them...
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Nov 06,2016
Nov 06,2016
3
people found
this helpful
this helpful
slum landlords - take your money and dont fix anything, years on and still no fixes only cowboy builders bodging stuff up....
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Comment on agent fees
fees are bad - they take deposit off you then dont tell you about hidden fees - for example after being here for two years they decided to charge me an extra 100 a year for renewing my contract
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Since I was pregnant and now my baby is 8 months, and there's more problems at the property need fixing. I've been left with out hot water for 5 weeks with 2 kids. They are joke they don't really care about there customers. I will soon get legal advice on this situation and I would like to sue them they put me through hell and lots of stress.