Royal Wharf, London, E16
4.6/5, 100 reviews
89% recommended
0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

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“RUIN-YOUR-LIFE RESIDENTIAL. AVOID THIS LETTING AGENCY!!!If I was to ......”

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Jul 26,2012
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By: 'SC'
Jul 26,2012
10 people found
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RUIN-YOUR-LIFE RESIDENTIAL. AVOID THIS LETTING AGENCY!!!

If I was to list all the problems we had to endure throughout our 1 year tenancy, I would end up writing a Masters Degree dissertation. So I will have to keep it ¢â‚¬Å“short¢â‚¬Â. I have come across some terrible people in my life, but Life Residential are without a single speck of a doubt the WORST, MOST INCOMPETENT, AMATEUR group of ¢â‚¬Å“professionals¢â‚¬Â I have ever dealt with! Whether it be the fake charm used by Mr Hills to entice prospective tenants into their trap, or the transparent faƒÂ§ade through which Ms Brookshaw and others pretend to know what they are doing - DO NOT BE FOOLED.

From the RIDICULOUS charges, being late for appointments, not conducting a proper check-in inventory, charging a HEINOUS amount for a check-out inventory and taking several hundred unnecessary pictures of the flat that was left in great condition by us, not having enough keys on move-in day and so restricting access to the apartment for the initial TWO WEEKS yet still happily charging full rent, both of our toilet bowls being dirty upon moving into our ¢â‚¬Å“brand new¢â‚¬Â flat - thanks to stereotypical use by builders, making us go without heating for TWO MONTHS in the winter, leaving us in an apartment where the gas pressure in the broken boiler was so low that it was reported as dangerous, charging several hundred £s for an end of tenancy clean even though we had also paid for one ourselves, not even being able to spell properly in emails, taking OVER ONE MONTH to return the deposit for which we even had to spend countless hours and days at the computer refuting completely unreasonable charges - for example a stupidly proposed charge for upholstery that was obviously used and second-hand upon moving in, and underpaying the deposit return by several hundred £s! Our complaint to the Head Office was as good as ignored and we have been treated abysmally.

The name itself is ironic. Owing to the distress we have had to endure thanks to this letting agent, they should consider renaming to DEATH RESIDENTIAL. At least that would be slightly more honest on their part.

As I said, I am keeping this short. This is JUST A FRACTION of what Life Residential have put myself and my friends through. As much as we loved our apartment, no tenancy is worth the trauma and stress caused by a useless and unskilled group of ¢â‚¬Å“professionals¢â‚¬Â who probably only have a few working brain cells put together - and that's being generous.
What agent could do to change your mind?
EVERY PART OF THE SERVICE RECEIVED WAS A JOKE.
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Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
16 Royal Crest Avenue
Royal Wharf,London
Greater London
E16 2PQ
020 3846 3311

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Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales % 100% £380,000 £380,000
Lettings 100% 90% £1,100 £3,000
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16 0 69 10 0 0 3 0 1 1
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I received amazing service from Scott by LiFE Residential Royal Wharf....
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“Very patient help!! I would recommend him to ......”

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“People have been very useful and have been ab......”

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Aug 13,2023
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Robert
By: 'Sora'
Aug 13,2023
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People have been very useful and have been able to recommend services where requested. Although there was some difficulties at the beginning of the process with a seller backing out the rest of the process has been good. Rob is very knowledgeable about the property ...
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“Very nice experience!...”

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Aug 09,2023
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By: 'rkuchler'
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“Jonathan Pearson. It been a pleasure liaising......”

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Jul 31,2023
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By: 'RD'
Jul 31,2023
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Jonathan Pearson. It been a pleasure liaising with Jonathan Pearson, who is friendly, kind, thoughtful and yet extremely professional. I first spoke to Jonathan regarding a property to rent in London a few weeks ago. That particular property did not work out for me and ...
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“The experience of moving to Royal Wharf was m......”

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Jul 25,2023
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Fern
By: 'Talal Alhindi'
Jul 25,2023
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The experience of moving to Royal Wharf was made a pleasant one with Fern helping & guiding me through everything at any given time. The Landlord being as kind of a person as she is was just cherry on top. Many thanks to everyone. Cheers....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:31 AM 17/09/2019 by heather heather

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