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2.8/5, 48 Reviews
42% Recommended
100% sales valuation accuracy
86% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
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By : 'Ray'
Services : Letting(As a Tenant)
Would you recommend ? : No
[[EDIT ORIGINAL START]] We were lied to and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked Mike to sort it out with the Landlord and then were informed we were responsible for the water bills. We were then landed with a £500 bill. (Mike called us after we left to ask if the new tenants had to pay the water bills. So he still didn't know!!!) The bathroom was damp, leaking and horrible. It took almost 6 months for them to do some work on it (they changed the lino), but this never fixed the problem. We then had 2 eviction notices within 2 months (the first was just 2 weeks after signing a new Contract), as the Landlord wasn't paying the mortgage. Because of this, we decided to buy our own place. Martin & Co said that they would waive the early release fee, because of the situation. It took us 5 months to buy a place, and we then gave our notice for June 3rd. A week or so later, we were contacted by Gemma (another Staff member) and asked if we could leave on May 26th, as they had tenants that wanted to move in (this is after Mike said he'd never deal with the Landlord again...). We agreed to leave early, but only after agreeing that we would get a refund of the rent we had paid up until June 3rd. After 8 weeks of us chasing them for this refund, we were informed that we were only entitled to a day's refund, as we were responsible for the rent until the new tenants moved in! Unfortunately, the promise of a week's refund was only made verbally, so we have no proof and no leg to stand on. We have asked if they have informed the new tenants of the problems with the Landlord, but never got an answer. However, Mike did say that if we were to tell the tenants, he would sue us for damages if they or the Landlord lost any business. These estate agents, Mike and Kelly especially, are rude, liars, unethical and very untrustworthy. They rarely answer the phone or emails, and you can't trust what they tell you even when they do. I am so glad that we now own our place and will never have to deal with estate agents again! [[EDIT ORIGINAL END]] We were misinformed and had problems with this estate agent from day one. When signing the Contracts, we were told that the water bills were included (by Mike). A year later, after a letter from the water company threatening to cut us off, we asked Mike to sort it out with the Landlord and then were informed we were responsible for the water bills. We were then landed with a £500 bill. (Mike called us after we left to ask if the new tenants had to pay the water bills. So he still didn't know!!!) The bathroom was damp, leaking and horrible. It took almost 6 months for them to do some work on it (they changed the lino), but this never fixed the problem. We then had 2 eviction notices within 2 months (the first was just 2 weeks after signing a new Contract), as the Landlord wasn't paying the mortgage. Because of this, we decided to buy our own place. Martin & Co said that they would waive the early release fee, because of the situation. It took us 5 months to buy a place, and we then gave our notice for June 3rd. A week or so later, we were contacted by Gemma (another Staff member) and asked if we could leave on May 26th, as they had tenants that wanted to move in (this is after Mike said he'd never deal with the Landlord again...). We agreed to leave early, but only after agreeing that we would get a refund of the rent we had paid up until June 3rd. After 8 weeks of us chasing them for this refund, we were informed that we were only entitled to a day's refund, as we were responsible for the rent until the new tenants moved in! Unfortunately, the promise of a week's refund was only made verbally, so we have no proof and no leg to stand on. We have asked if they have informed the new tenants of the problems with the Landlord, but never got an answer. However, Mike did say that if we were to tell the tenants, he would sue us for damages if they or the Landlord lost any business. These estate agents, Mike and Kelly especially, are rude, unethical and very untrustworthy. They rarely answer the phone or emails, and you can't trust what they tell you even when they do. I am so glad that we now own our place and will never have to deal with estate agents again!
They could have told the truth, answered calls and emails. They need to conduct their business with a different attitude, focused on helping their tenants with better customer service.
By : Niccy
Aug 8, 2012I also have found Mike and Kelly to be especially rude as you say. We find that the phones are never answered as well and when you leave a message for a call back they never ever do. Must have left over 10 messages with not a single reply!
No procedure set.
Last updated at 8/18/2017, 3:52:33 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £120,000 | £176,000 |
| Lettings | 86% | 60% | £450 | £1,250 |
Martin & Co
10 The Globe Centre, Albany Road, Cardiff, Cardiff County
CF24 3PE
02920 482250
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Chloe
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CF24
After mixing up our details with another tenant who was having trouble with the police, we had the police knocking on our door at 2am. Ms Webber had given our details to the police in place of a problem tenant. After calling nearly constantly from Saturday night, only on Wednesday did she take our... Read Full Review
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By : 'Denzel'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CF10
Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service contract. Never... Read Full Review
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Astrid
By : 'Jonathan'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £130000
Would you recommend ? : No
Postcode : CT1
Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s... Read Full Review
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By : 'Trisha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF23
This company does not know how to protect deposits in accordance with the law. They're conduct is unethical and unprofessional. They are not accountable for their mistakes and impact all parties finically due to their misconduct. Landlords these agents are mismanaging your... Read Full Review
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Henry
By : 'AT'
Services : Sales( As a Vendor )
Sold price : £135000
Would you recommend ? : Yes
Postcode : CF24
I have used Martin and CO for a number of years both for rental and a sale most recently. I have always found them efficient and effective always promptly answering questions and providing updates. I highly recommended service with a professional outlook and... Read Full Review
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By : 'Michelle'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : CF47
£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate... Read Full Review
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By : 'JJ'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
I have used Martin & Co Cardiff for several years to manage a property I have that I let out. They are great at communicating anything to me, and swift to sort out any issues with tenants. We recently had a new tenant move in and replaced some of the old furniture in the few days the... Read Full Review
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Henry
By : 'Hamed'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF3
We are really pleased with Martin & Co Cardiff service. Excellent and professional state agency. Henry always helped us giving us the support and guidance we needed and offered best service including professional pictures. Stephanie booked the views and worked very efficiently. It... Read Full Review
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Henry
By : 'Kerry'
Services : Sales( As a Vendor )
Sold price : £164500
Would you recommend ? : Yes
Postcode : CF3
Henry @ the Cardiff branch was excellent. Really helped guide us through the process and was always available at the end of the phone when we had questions. Was a pleasure dealing with Martin & Co they really seemed to care about their customers. Thank you for making our journey a-lot... Read Full Review
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Henry
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : CF10
Henry worked really hard to get my sale completed, which through no fault of his took over five months. Very impressed by the dedication and determination of this agency, I can't recommend them highly enough! Great service and sales follow up, they work tirelessly for their clients. I... Read Full Review
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By : 'Jo'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : CF10
Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues that were... Read Full Review
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Chloe
By : 'Jody'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : CF24
After vacating a rented property over a month ago still waiting for a response for deposit to be returned. Very poor service upon checkout, no one even got in touch when we did vacate. No response from this company for nearly 2 weeks now which is appalling. Will not be using again and advising... Read Full Review
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Mike
Abigail
By : 'Hem'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and... Read Full Review
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Chloe
By : 'Pamela'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : TA14
Martin and Co have been letting our property in Cardiff in Cardiff for over three years now and we are very pleased with their service. We live in Somerset and really have left them to deal with everything for us: this includes finding a good long term tenant, renewals, and all the maintenance... Read Full Review
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Abigail
By : 'Sian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
Massive thank you to Martin an co especially Abigail who helped me out a lot with processing my move... Read Full Review
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Henry
By : 'Michael'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF3
Huge thanks to Martin & Co, Cardiff for ensuring that the sale of my mum’s house went so smoothly as it was a emotional time for the family. Big shout out to Stephanie who went above and beyond in helping out on so much when we were unable to get to Cardiff from London because of ... Read Full Review
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By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF14
Great Service, I purchased a property with Martin & Co. They kept me up to date and always had my best interests at heart. I have since gone on and sold two properties with Martin & Co. Both sold within 12... Read Full Review
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Abbie
Gabby
By : 'Priyanjith'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF24
Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty ... Read Full Review
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Henry
By : 'Alan'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CF24
Fantastic service from Henry and the team at Martin & Co Cardiff. I recently moved from another letting agent whom I had been with for several years who had started to fail badly with their service. Martin & Co were excellent, Henry was brilliant and so were his team who found a new... Read Full Review
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By : 'Lucy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
Very professional and efficient service delivered by Martin&co. I’m very pleased to have my property managed by the lettings team. I would highly recommend this estate agent for landlords and also for selling a property. Thanks... Read Full Review
By : Mike Shrubshall
Jul 24, 2019Thank you Lucy for the kind words. Have really enjoyed working with you. Hope all\'s well with you ...