60% sales valuation accuracy
83% sales fee satisfaction
40% lettings valuation accuracy
62% lettings fee satisfaction
Apr 05,2018
Apr 05,2018
0
people found
this helpful
this helpful
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies to still not have given deposits back nearly 8 months after leaving the property - with plenty of 'haggling' from landlords to retain as much money as possible!! Mercedes was a superstar. Quick to respond to my email enquiries and on the ball, contacting the landlord quickly to enable us to come to a good solution for the return of most of my deposit money. Mercedes was professional and completely understood the need for this money to be released as soon as possible - as it is needed to be able to rent another property for a short period.
Within 3 working days (we had Easter weekend in the middle) Mercedes has got everything agreed and the deposit is on its way back to my account. This is the quickest and most professional I have known a company to be when handling the checkout of tenants - most don't seem to give a damn about money being left in the TDS - but Fox and Sons are number one as far as I'm concerned and would happily rent through them again! Thank you Mercedes for ending my contact with you in such a positive and professional manner! It was a pleasure!
Within 3 working days (we had Easter weekend in the middle) Mercedes has got everything agreed and the deposit is on its way back to my account. This is the quickest and most professional I have known a company to be when handling the checkout of tenants - most don't seem to give a damn about money being left in the TDS - but Fox and Sons are number one as far as I'm concerned and would happily rent through them again! Thank you Mercedes for ending my contact with you in such a positive and professional manner! It was a pleasure!
Comment on agent fees
Fees are the same as most places.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Jun 2024
reviewed by 'Jack Ward'
22nd Sep 2023
reviewed by 'Marina'
10th Mar 2023
reviewed by 'Grace'
4th Aug 2022
reviewed by 'Patrick'
20th Dec 2021
reviewed by 'Nicholas'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 83% | £260,000 | £260,000 |
| Lettings | 40% | 62% | £800 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 7 | 10 | 1 | 2 | 0 | 3 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 23,2024
Jun 23,2024
0
people found
this helpful
this helpful
We are very grateful to Fox & Sons for facilitating our the move into our new flat. James Turner in particular was very helpful, giving us the information we needed and responding to our emails promptly. The move went very smoothly and we are happy to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2023
Sep 22,2023
0
people found
this helpful
this helpful
We are so grateful to Fox & Sons for finding us a beautiful apartment at a great price. A special mention to Issy who made the whole process easy and stress free. Issy was kind, attentive and supportive throughout and made sure that the apartment was ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 10,2023
Mar 10,2023
4
people found
this helpful
this helpful
AVOID LIKE THE PLAGUE IF YOU WANT TO BE AN ETHICAL LANDLORD (or to be a happy tenant when you move out).
I had heard the lettings reputation of Fox & Sons had long before renting with them, but decided to give them the benefit of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2022
Aug 30,2022
0
people found
this helpful
this helpful
Alex was extremely professional and very helpful throughout the tenancy process. The whole team were very accessible and always reply to my email and answer my queries....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2022
Aug 04,2022
2
people found
this helpful
this helpful
Terrible company ! Take ya money quickly enough, never dealt with Maintainence, took us a year just to get landlords number to get something done, the flat we moved into was disgusting! Now I’m waiting for my deposit and are being passed pillar to post. ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
I had a great experience moving into my new flat in hove...thanks to very young, friendly and professional staff at this branch. I would highly recommend to others....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2021
Aug 09,2021
1
people found
this helpful
this helpful
Fox and Sons entered my friends property on Landsdowne Place without permission, after being told that she would want me to meet them there and refusing entry otherwise. Fox and Sons are well aware that this is trespassing, which is a criminal act. Tenants have ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2021
Mar 08,2021
0
people found
this helpful
this helpful
Hi just wanted to say a big thank you on helping myself and my girlfriend on our search for a flat recently.Very efficient and professional job particularly from the lovely Alex Murdoch!
Keep up the good job guys!...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2020
Mar 04,2020
1
people found
this helpful
this helpful
Do not use Fox and Sons to manage your property. Their service is appalling and my property was ruined because of their negligence. The staff were always changing and I had about 5 different people "managjng" my property when clearly i was the only one who ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2019
Aug 04,2019
6
people found
this helpful
this helpful
Appalling service provided - we were awarded compensation by The Property Ombudsman due to the terrible work by Fox & Sons. Do not entrust your property sale to them. Absolutely avoid at all costs....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08, 2019
View all comments
(1)
I'm currently awaiting an outcome from the property ombudsman following my appalling experience with Fox & Sons Brighton. Can you advise the approximate timescale involved? Thanks ...
Jul 27,2019
Jul 27,2019
4
people found
this helpful
this helpful
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 23,2019
Jul 23,2019
2
people found
this helpful
this helpful
I have used this agency as a landlord for the last year not necessarily through choice but the property was inherited from my father. Despite a sitting tenant and therefore their only responsibility is collecting a monthly rental from the tenant, they are so totally ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14,2019
Jun 14,2019
2
people found
this helpful
this helpful
Unessecary phone calls without having any product or service to offer. They need to find market information themselves and not bother customers in trying to obtain it....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2019
Mar 13,2019
3
people found
this helpful
this helpful
If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn.
I know you have commission to make, but make it someone else....
read full review
read full review
Comment on agent fees
In selling my place, exorbitant - which is why I went with another agent.
Was this helpful?
Yes
Yes
Jan 23,2019
Jan 23,2019
1
people found
this helpful
this helpful
Our chain has been going for nearly four months and is on the verge of collapsing because of this office's incompetence and unprofessionalism.
They don't return any phone calls, they don't chase and there is no sense of urgency.
They are the worst estate agency ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 24,2018
Jul 24,2018
8
people found
this helpful
this helpful
the staff are the dreadful, they dont know what they are doing and lie the whole time, the worst estate agents I have ever dealt with - simply awful. PLEASE AVOID...
read full review
read full review
Comment on agent fees
fees okay but service awful
Was this helpful?
Yes
Yes
Apr 05,2018
Apr 05,2018
0
people found
this helpful
this helpful
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies ...
read full review
read full review
Comment on agent fees
Fees are the same as most places.
Was this helpful?
Yes
Yes
Feb 22,2018
Feb 22,2018
5
people found
this helpful
this helpful
Staff are not very smart and very untrustworthy - they don't seem to know what they are doing, there are much better options in Brighton for buying and selling...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2018
Feb 20,2018
6
people found
this helpful
this helpful
Was told we would receive our deposit back after 10workings days. After this did not happen I phoned them, they said they would look into it and call me back. They didn't call me back. I phoned again and further explained my situation. My deposit ...
read full review
read full review
Comment on agent fees
Agency fees were ridiculous. Plus they lied to our landlords about who we were just to get us to move into the property
Was this helpful?
Yes
Yes
Nov 15,2017
Nov 15,2017
4
people found
this helpful
this helpful
What an absolute disgrace, lacking in common sense, urgency, brains, morals, decency and customer service. Currently many thousands of pounds down due to outright lies.
Do yourself an emormous favour and avoid at all costs...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25,2017
Aug 25,2017
3
people found
this helpful
this helpful
Fairly aggressive telephone manner and not listening to what's being said. Putting words in my mouth and claiming I'd suggested or said something that I hadn't. Forcing a tenant to pay for time in a property before they'd even received the keys is outrageous, but ...
read full review
read full review
Comment on agent fees
Extortionate
Was this helpful?
Yes
Yes
Apr 10,2017
Apr 10,2017
5
people found
this helpful
this helpful
Took my money for reference checks and failed the reference checks for no reason so can't give me reason now for reference failure its just thieves sitting in there to take your money be careful...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 01,2017
Apr 01,2017
1
people found
this helpful
this helpful
Christina has managed my property for over a year and I was delighted by her service. She was always prompt to take action, ensured all work at the property was good value for money and tried to always be fair and reasonable when there was ...
read full review
read full review
Comment on agent fees
Reasonable fees
Was this helpful?
Yes
Yes
Mar 03,2017
Mar 03,2017
10
people found
this helpful
this helpful
I can't believe this lot are still in business.. laughable professionalism, most would be better off on a market stall than selling houses !! Along with all thinking they're in with a shout on being cast on the next series of towie, for some beknown reason, ...
read full review
read full review
Comment on agent fees
Awful, charge for photos a lie to their customers on a very regular basis
Was this helpful?
Yes
Yes
Feb 10,2017
Feb 10,2017
0
people found
this helpful
this helpful
Christina is the property coordinator for letting my flat in Brighton, although she is based in Cardiff. She does a phenomenal job of responding to my questions and helping address issues, providing exactly the level of service that I expect for the fees that I ...
read full review
read full review
Comment on agent fees
I pay 8% for a full service. I'm happy with that. For someone based outside the UK, it's worth the money.
Was this helpful?
Yes
Yes
Aug 18,2016
Aug 18,2016
3
people found
this helpful
this helpful
I went to this estate agents expecting people that let and sell houses to actually want to happily let and sell them- I was extremely disgusted with the service here and would not recommend.
As soon as I walked through the door, no one so ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2016
Aug 09,2016
3
people found
this helpful
this helpful
Very poor service overall. Found a buyer quickly but then did nothing to progress the sale until the buyer started to re-negotiate the price at exchange of contracts. At that point, the agent (commissioned by me to sell the property) seemed to be working for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2016
Jul 12,2016
2
people found
this helpful
this helpful
Sequence has been a god send for my maintenance issues. Not everything gets sorted straight away but that's part and parcel with renting. Claire was a massive bell and a credit for the company.
In terms of fox and sons, initially they were great however ...
read full review
read full review
Comment on agent fees
Competatove
Was this helpful?
Yes
Yes
Jan 05,2016
Jan 05,2016
3
people found
this helpful
this helpful
We chose to go with the top level, ie most expensive, management fee as we lived in London and we wanted the assurance of Fox and Sons managing all aspects of our property for us. First of all, they are not local - any time ...
read full review
read full review
What agent could do to change your mind?
We would never again chose top level fees because you did not earn it, you did not protect our property.Attached Filesnbsp;
Comment on agent fees
We would never again chose top level fees because you did not earn it, you did not protect our property.
Was this helpful?
Yes
Yes
Feb 24,2015
Feb 24,2015
2
people found
this helpful
this helpful
Not straight forward- discrepancy between what they say and what they so,
So slow property purchase almost did not proceed,
Talk much and do little,
Though were good at brokering a mortgage,...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
