0% lettings valuation accuracy
40% lettings fee satisfaction
Apr 04,2018
Apr 04,2018
5
people found
this helpful
this helpful
The staff at The Key Place in Bo'ness are rude and do not have any understanding of customer service. They give the tenant no support and only care about getting their money each month. They didn't care that the property was unsafe and constantly put the blame onto the landlord. Karen is supposedly the manager yet she is extremely rude and has a terrible attitude even swearing and being unprofessional. She told lies about us when in actual fact she was the one acting tough. Any professional person who thinks it is ok to swear when talking to a customer is tough and she showed this during the inspection.
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Latest Reviews
8th Feb 2020
reviewed by 'Mb'
4th Apr 2018
reviewed by 'Spot21'
20th Mar 2018
reviewed by 'Tracy'
19th Mar 2018
reviewed by 'James'
28th Nov 2017
reviewed by 'Madeleine'
30th Jan 2017
reviewed by 'Ollie'
Opening Hours
Address
The Key Place
19 Main Street
Boness
West Lothian
EH51 9NQ
01506 828096
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 40% | £480 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 08,2020
Feb 08,2020
0
people found
this helpful
this helpful
Very rude. Lived in the property for one year, so many issues that were brought up and never fixed, then when it came to receiving the deposit back I was given the smallest amount back and they “spent” the rest of it fixing the issues ...
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Apr 04,2018
Apr 04,2018
5
people found
this helpful
this helpful
The staff at The Key Place in Bo'ness are rude and do not have any understanding of customer service. They give the tenant no support and only care about getting their money each month. They didn't care that the property was unsafe and constantly put ...
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Mar 20,2018
Mar 20,2018
3
people found
this helpful
this helpful
Karen and the team at The Key Place provided an excellent service and value for money. Their experience and knowledge of the market, their attention to detail and their good management style were great....
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Mar 19,2018
Mar 19,2018
3
people found
this helpful
this helpful
I found The Key Place to be goodf when I was a tenant with them. Their staff were polite and helpful. The property was in good condition and The Key Place were good at dealing with issues. I was really satisfied with The Key Place ...
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Nov 28,2017
Nov 28,2017
6
people found
this helpful
this helpful
I was a tenant for a year with The Key place. They constantly let themselves into the flat without notice, I once came home to a whole new carpet (great! but would have been better if they gave me the heads up so I could ...
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Jan 30,2017
Jan 30,2017
7
people found
this helpful
this helpful
This has got be the worst letting agency ever got me a tenant who I and I mean I have had to chase constantly for rent money complained to them and ignored they also are holding on to my money illegally of which I keep ...
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Comment on agent fees
Well to be quite honest I don't know why they are charging me fees so can't really comment on this as they have managed nothing
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Mar 01,2016
Mar 01,2016
7
people found
this helpful
this helpful
Have to be the worst letting company in Scotland. I paid a deposit for a cottage in West Linton, was TEXT 7days later to say I was refused property. When questioned they said they do not like to take on self employed people! I had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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