50% sales valuation accuracy
50% sales fee satisfaction
Apr 03,2018
Apr 03,2018
9
people found
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this helpful
I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1.
The agents do not deal with you after you sign everything and pay their fees - any problems with maintenance, etc, must be put to their Property Management Team. The contract you have just signed states that the tenant must notify them "promptly of any disrepair, damage or defect in the Property or of any event which causes damage to the property"... what they neglect to mention is that once you do this you will receive emails and the occasional phone call with slightly condescending undertones trying to tell you that the problem you have just reported to them is not actually a problem. Examples include a door-catch that was 'working perfectly well' despite not going in all the way causing the door to become jammed, that the kitchen tap was actually not leaking (despite it dripping more than a glass of water overnight) and that the rusted dials on the water cylinder could be fixed (the plumber banged it with a hammer for 10 minutes on his second visit to it - only on the third time he actually used sealing gum but still hasn't seemed to work).
They rarely return your phone calls and from 6pm you are no longer their concern - or their out-of-hours contractor's concern for that matter (apparently water leaking from the bathroom ceiling light is not an emergency). If you call someone else out for a problem - or even if you don't and their contractor says it wasn't an emergency - only then will Naylor Powell be in contact promptly for you to pay the call-out charge.
They lack humanity, compassion and empathy, and - in my experience - are constantly in breach of their own contract.
The agents do not deal with you after you sign everything and pay their fees - any problems with maintenance, etc, must be put to their Property Management Team. The contract you have just signed states that the tenant must notify them "promptly of any disrepair, damage or defect in the Property or of any event which causes damage to the property"... what they neglect to mention is that once you do this you will receive emails and the occasional phone call with slightly condescending undertones trying to tell you that the problem you have just reported to them is not actually a problem. Examples include a door-catch that was 'working perfectly well' despite not going in all the way causing the door to become jammed, that the kitchen tap was actually not leaking (despite it dripping more than a glass of water overnight) and that the rusted dials on the water cylinder could be fixed (the plumber banged it with a hammer for 10 minutes on his second visit to it - only on the third time he actually used sealing gum but still hasn't seemed to work).
They rarely return your phone calls and from 6pm you are no longer their concern - or their out-of-hours contractor's concern for that matter (apparently water leaking from the bathroom ceiling light is not an emergency). If you call someone else out for a problem - or even if you don't and their contractor says it wasn't an emergency - only then will Naylor Powell be in contact promptly for you to pay the call-out charge.
They lack humanity, compassion and empathy, and - in my experience - are constantly in breach of their own contract.
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Opening Hours
Address
Naylor Powell
Unit C, Barge Arm East
Gloucester Docks
Gloucestershire
GL1 2DQ
01452 398010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 22,2024
Aug 22,2024
0
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Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as ...
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Nov 11,2021
Nov 11,2021
0
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awful service. Firstly during rental, any issues took too long to resolve, and you had to do all the chasing until it got resolved. Then when at the end of the lease, we had it fully cleaned, sofas laundered, carpets steam cleaned and full tidiedup, ...
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Jul 28,2020
Jul 28,2020
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Do not rent from Naylor Powell - the house was in a dirty state when moved in and charged for damage not caused by myself when left (pictures of repairs prior to moving in could not be provided) Only one lady was pleasant to deal ...
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Aug 05, 2020
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(4)
Charged for holes I didn’t make! Proved by photo evidence. Bad job done when moved in and if you had taken photos then and at every review - you would know I didn’t make them. You had to recover money somehow after the amount spent to make the house up to standard at the start. It’s a shame you have a great selling dept but your rental side isn’t good. People only need to read the reviews below and speak to previous tenants to know that! No customer care on your property management side ...
Jun 15,2020
Jun 15,2020
0
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I viewed a property to rent there was little water pressure in the house so I asked to which the agent said they would look into it. They didn’t look into this as it was left. Arranged a second viewing, they call me an ...
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Mar 04,2020
Mar 04,2020
0
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Would have given 0 stars but that's not possible. Absolutely awful communication from day one. We were assigned an agent as standard but this changed constantly, we never knew who to contact with issues and had no one working with us directly. Had many issues with ...
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Mar 05, 2020
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(1)
I am very sorry to read your comments on this page. They are very different to the email we recently received from you thanking us for our service and hoping you can rent through us in the future? To clarify your points we do not assign an agent as you suggest, the team as a whole deal with each tenancy. We accept that there was some confusion over the septic tank and do apologise for the inconvenience caused. As soon as we were aware of the full picture it was resolved without delay. With re ...
Apr 03,2018
Apr 03,2018
9
people found
this helpful
this helpful
I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1.
The agents do not deal with you after you sign everything and pay their fees - any problems with ...
read full review
read full review
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May 04, 2019
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(1)
Hi I’m having the same problem with them at the moment
Did you take any of your concerns further as I’m not wishing to let them win ...
Oct 03,2015
Oct 03,2015
0
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I was very keen to find a property to rent in Glos Docks, so viewed a property in June 2015 with Naylor Powell. I decided not to take this property as was smaller than I had wanted. The lettings agent offered to inform me of other ...
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Oct 05, 2015
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Unfortunately the demand for Docks apartments is extremely high and we have a large and growing list of waiting potential tenants. This does unfortunately lead to a number of disappointed people. We are sorry that we have not managed to find something that suits your requirements in the time you required it. We have suffered from a few email glitches over the last few weeks whereby people have not always received out replies. That said we have obviously not got it right this time and we apolog ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Did you take any of your concerns further as I’m not wishing to let them win