86% sales valuation accuracy
78% sales fee satisfaction
92% lettings valuation accuracy
72% lettings fee satisfaction
Apr 03,2018
Apr 03,2018
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Overall experience was made easy for us by the staff given we are novices at renting and therefore had to ask many questions.
Answers to questions were provided in a timely manner and someone always spoke to us when we rang up.
Answers to questions were provided in a timely manner and someone always spoke to us when we rang up.
Comment on agent fees
Fees are reasonable in comparison.
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1st Jul 2024
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reviewed by 'Dr. Colin Tegg'
31st May 2021
reviewed by 'Gary Bonehill'
14th Dec 2018
reviewed by 'Sarah'
12th Jun 2018
reviewed by 'Neil'
30th May 2018
reviewed by 'Maria'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 78% | £63,000 | £330,000 |
| Lettings | 92% | 72% | £475 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 3 | 11 | 1 | 6 | 1 | 2 | 0 | 3 | 2 |
Areas covered
- PR6
- PR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 01,2024
Jul 01,2024
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I strongly advise against using this property management company. My experience with them has been nothing short of dreadful.
I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was under investigation. ...
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Jun 20,2023
Jun 20,2023
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Useful information but incorrect contact detail provided so we were unable to resolve the problem....
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May 31,2021
May 31,2021
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One star is to much if I'm honest, ** the leggings manager is poor to say the least, she lets down a very helpful team of professionals...
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Dec 14,2018
Dec 14,2018
1
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I have received excellent customer service from Alice in the lettings department. She always keeps me informed and is very proactive in delivering any agreed next steps....
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Comment on agent fees
Average fees
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Jun 12,2018
Jun 12,2018
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The service provided was excellent from the initial valuation appointment to the completion of the sale. The process to be used was fully explained and I signed the contract fully aware of the service that would be provided. I was kept fully appraised of progress ...
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Comment on agent fees
Although higher than fees quoted by other agents, I felt that they represented good value for money when compared with the level of service provided.
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May 30,2018
May 30,2018
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Thank you to Rob & Shirley and the lettings team at Reeds Rains Chorley. It was such a pleasure to rent our former home with you - everything was handled swiftly, professionally and with no hassle. The refrencing you undertake to find the right person to ...
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Comment on agent fees
The managed fee is extremly reasonable for everything they undertake and do whilst you rent your property with them - thank you
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May 28,2018
May 28,2018
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I really enjoyed my experience with reed rains team, especially Rob , he was very helpful and made my rental process very simple and smooth....
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Comment on agent fees
i think it was in the average in compare to the other agents
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May 29, 2018
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(1)
Thank you for your review Ahmed. The things you've said about our service are really positive, but you've given us 1-star which is a negative rating. We'd love it if you could amend the rating to reflect your positive words (5-stars is the most positive score).
Thanks
Stuart ...
Apr 12,2018
Apr 12,2018
0
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The whole team, from viewings to move in date, made it very very simple for older first time renters like us and continue to be very helpful and supportive with teething troubles. The experience the team possesses puts you at ease when you ask the ...
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Comment on agent fees
Reasonable fees in our view for the good service provided.
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Apr 03,2018
Apr 03,2018
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Overall experience was made easy for us by the staff given we are novices at renting and therefore had to ask many questions.
Answers to questions were provided in a timely manner and someone always spoke to us when we rang up....
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Comment on agent fees
Fees are reasonable in comparison.
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Mar 29,2018
Mar 29,2018
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Rob made the experience of renting a house out for the first time as painless and trouble free as he possibly could, and we appreciate his having the patience to guide us through it....
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Comment on agent fees
I have no experience of the fees charged by competing organisations.
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Mar 25,2018
Mar 25,2018
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We initially put our house up for sale with Reeds Rains because we were impressed by their level of service and the pictures they took of our property was very complimentary.
We did get allot of interest and Reeds Rains conducted all the viewings for ...
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Comment on agent fees
Competitive
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Mar 22,2018
Mar 22,2018
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Roy and Ruth have made a very stressful time pain free. Roy was very helpful and informative when he came out to value the property and we did not hesitate to use him to market our property.
Ruth kept us updated and always returned calls. ...
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Comment on agent fees
A minimum fee was charged which we feel was quite expensive for the value of the property sold.
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Mar 14,2018
Mar 14,2018
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All dealings I've had with Rob and Shirley have been undertaken in a competent and professional manner.
I feel very comfortable asking them anything at all as nothng is ever Too much trouble....
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Comment on agent fees
I’m happy with the fees
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Feb 14,2018
Feb 14,2018
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Many thanks to, Rob, Shirley, and Ruth for all the help they gave us from veiwing to completion of our new rental property. Any problems we had were resolved quickly and efficiently with no stress and worry. It was a pleasure to work with them ...
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Comment on agent fees
The fee was acceptable for the good service received.
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Jan 31,2018
Jan 31,2018
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Roy Sermon gave us so much help, advice and guidance all through our purchase, always came back to us when we had a problem or query and Tracy was an excellent back up too exsuring all queries were sorted quickly and efficiently. A great team. ...
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Comment on agent fees
The fees were as expected, so no complaints.
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Jan 10,2018
Jan 10,2018
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Just wanted to say a huge thank you for helping us find our new home. Moving just before Christmas with 2 young children was a stressful event, made easier by Rob and his team. Thank you!...
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Nov 08,2017
Nov 08,2017
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Rob and the other staff were always friendly, helpful and professional. Always responded quickly to thinks. Service was very good.
They were incredibly thorough with everything, sometimes it seemed a little OTT but I guess that covers both parties.
My main gripe, which is an ...
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Comment on agent fees
Excessive, disproportionate and unfair.
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Oct 21,2017
Oct 21,2017
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Many thanks to the team for your help in finding a rental property and for your professional conduct throughout the process. After contacting several agents, Reeds Rains were the only one that actually returned phone calls when they said they would....
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Oct 04,2017
Oct 04,2017
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I feel I have received a very positive professional service. All the staff are helpful and friendly. There is a willingness to help you. Tenants were found quickly and the whole process went smoothly....
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Oct 03,2017
Oct 03,2017
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Outstanding service from Rob and the letting team at Chorley - had a brief discussion with Rob on Thursday to ask about letting our Apartment - Rob was so helpful and sent all the relevant information over to us immediately - we decided to rent ...
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Comment on agent fees
Excellent
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Oct 02,2017
Oct 02,2017
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We have used both the sales & rental team at the Chorley Branch and the service and attention to our needs and requirements was fantastic. We found them very flexible to the point that they actually enabled us to proceed with a buyer on our house ...
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Comment on agent fees
Good for a bricks & mortar Estate Agent, excellent in being flexible on how the fees were paid on our house sale
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Sep 08,2017
Sep 08,2017
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Excellent service, they went out of their way to help. Property sold in 2 days and they supported me through every stage - highly recommend....
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Comment on agent fees
Same as other agents
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Sep 07,2017
Sep 07,2017
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Great experience using reeds reins good communication from the start! Very helpful to myself and our tenant very glad we choose to go through this company! The staff have been brill....
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Comment on agent fees
Good
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Sep 06,2017
Sep 06,2017
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Roy and the team at the Chorley branch were very proactive in finding a buyer for my property and keeping me advised during every step of my recent property sale. I would definitely use them again....
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Comment on agent fees
The fees were more than what you'd pay for Purple Bricks or similar companies however the service from Reeds Rains is always going to be better which was essential for me as I was no longer living in the area.
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Sep 06,2017
Sep 06,2017
1
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This was the first time I've ever sold a house, we had several companies for tender and Roy was the best. He was likeable, honest and truthful. He clearly articulated what they (Reeds Rains) would do. They kept in contact with myself every step of ...
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Comment on agent fees
Good
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Jul 06,2017
Jul 06,2017
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Reeds rains were very proactive and very quick in regards to getting this property sorted and very quick with all the checks. They answered all our questions fully straight away. Very good that they are open late on Thursdays so we could sort out the ...
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Comment on agent fees
I think they are a bit high on fees.
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Jul 06,2017
Jul 06,2017
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I have used RR Chorley for over 2 years now and find the service, friendliness and overall service excellent. I would not hesitate to recommend them....
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Comment on agent fees
A little high but justified by the service
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May 26,2017
May 26,2017
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Reeds Rains in Chorley offer us a tenant find only service, which is very handy as we are based in Manchester. Always a quick and reliable service. Great staff in their office also....
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Comment on agent fees
Good
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May 18,2017
May 18,2017
1
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We have rented through yourselves for the past 2 years and have been extremely happy with your services. The property is lovely and we are going to be very sad to leave. If ever we had a problem it was delt with quickly and efficiently. All ...
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Comment on agent fees
All fees good.
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May 04,2017
May 04,2017
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The move was very well organised and thorough. Attention was paid to every last detail (!) and agents were very pleasant and helpful....
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Comment on agent fees
The fees are, in my view, completely excessive, particularly the inventory fee and fee for renewal of contract. I have never had to pay this amount (an admin fee of £250 is very high) or for those types of services before and I think it is totally unjustified. There is very little cost to renewing a contract, most agencies do not charge for this and most people renting cannot afford it. The initial process was a little OTT-initialling every single page of the contract and photos of keys for example seems unnecessary and not something I have ever had to do before. I also do not recall consenting to and did not appreciate being cold called by Reeds Rains Insurance services
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:21 PM 04/07/2018 by allAgents
