Leaders
Ocean Village, Southampton, SO14
3.5/5, 36 reviews
69% recommended
50% sales valuation accuracy
100% sales fee satisfaction
25% lettings valuation accuracy
64% lettings fee satisfaction

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“Awful experience!...”

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Mar 22,2018
Minithumbdown
By: 'Lost'
Mar 22,2018
1 people found
this helpful
I can understand poor service due to staff shortage however there is no excuse for aggressive staff. I would very much like to interact with people who behave appropriately and professionally. Avoid this agency!
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Latest Reviews

View all Reviews 36
26th Jul 2023
reviewed by 'David'
“Leaders at first keen to accept my offer of cash (no mortgage) at full asking price for house purchase. Leader ......”
18th Mar 2022
reviewed by 'Georgina'
“Worst experience I've ever had with an estate agents. Extremely rude staff who offer no help what's so ever. We ......”
30th Apr 2021
reviewed by 'Sasha'
“We were looking to rent a property and Holly Rollings helped make that happen. She was thorough and responsive and ......”
5th Mar 2021
reviewed by 'Graham'
“We instructed Leaders at the beginning of the lockdown March 2020. Throughout this very difficult situation , my wife & I found Hannah, ......”
9th Feb 2021
reviewed by 'Simon'
“I cannot praise their service enough! They made the entire process of finding and renting property simple, which in these ......”
5th Oct 2020
reviewed by 'Tracey'
“Do not use Leaders Ocean Village, they are unprofessional, unscrupulous and refuse to meet government legislation in relation to returning ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
Unit 8,The Blake Building Ocean Way, Ocean Village
Southampton
Hampshire
SO14 3LN
02380 632 288

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £230,000 £525,000
Lettings 25% 64% £650 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 17 5 2 0 2 1 0 3
Areas covered
  • SO14 3
    SO14 2
    SO14 5
    SO14 7
    SO19 7
    SO19 9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS SAGEagent
Rankings
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Estate agents
Letting agents
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“Leaders at first keen to accept my offer of ......”

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Jul 26,2023
Minithumbdown
By: 'David'
Jul 26,2023
0 people found
this helpful
Leaders at first keen to accept my offer of cash (no mortgage) at full asking price for house purchase. Leader told me vendor accepted the offer. Paid the identity check fee. Passed. I have high credit rating (Experian 979/999) which is irrelevant but would pass any ...
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“Worst experience...”

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Mar 18,2022
Minithumbdown
By: 'Georgina'
Mar 18,2022
1 people found
this helpful
Worst experience I've ever had with an estate agents. Extremely rude staff who offer no help what's so ever. We have had to deal with inexperienced staff who have messed up time and time again making living here feel horrible and constantly stressed....
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“Leader's Southampton - Great Service...”

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Apr 30,2021
Minithumbup
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Holly
By: 'Sasha'
Apr 30,2021
0 people found
this helpful
We were looking to rent a property and Holly Rollings helped make that happen. She was thorough and responsive and made the process less complicated. We would thoroughly recommend...
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“We instructed Leaders at the beginning of the......”

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Mar 05,2021
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Whitney
By: 'Graham'
Mar 05,2021
0 people found
this helpful
We instructed Leaders at the beginning of the lockdown March 2020. Throughout this very difficult situation , my wife & I found Hannah, Whitney & Richard to be very professional coupled with courtesy & a feeling for our personal needs. Thank you all, you deserve to be highly recommended....
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“I cannot praise their service enough! They ma......”

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Feb 09,2021
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Emily
By: 'Simon'
Feb 09,2021
0 people found
this helpful
I cannot praise their service enough! They made the entire process of finding and renting property simple, which in these unprecedented times deserves proper recognition. All the staff members I dealt with were totally professional, but as my point of contact Emily deserves to be ...
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“Unprofessional, unscrupulous and illegal operations...”

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Oct 05,2020
Minithumbdown
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Stephanie
By: 'Tracey'
Oct 05,2020
3 people found
this helpful
Do not use Leaders Ocean Village, they are unprofessional, unscrupulous and refuse to meet government legislation in relation to returning tenant deposits. They also lie in communication, that’s if you are even lucky enough for them to even reply to any communication. They treat ...
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“Great service from Leaders...”

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Sep 02,2020
Minithumbup
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Carol
By: 'Martin'
Sep 02,2020
0 people found
this helpful
I would like to give some feedback on Leader's property inspector Carol! She is utterly fabulous! I appreciate that going around people's homes “inspecting” can be challenging at times but she does it with good humour and a friendly smile! This is the second inspection ...
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“I had a great experience with Holly. She fol......”

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Aug 07,2020
Minithumbup
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Holly
By: 'Sena'
Aug 07,2020
0 people found
this helpful
I had a great experience with Holly. She followed through all my requests and provided resources to have my property ready for my tenant. I’ll be needing their service for another property, I’m sure they’ll be as professional as they have been ...
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“Leader's Team did provide a Professional & Gr......”

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Feb 20,2020
Minithumbup
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Holly
By: 'Duncan'
Feb 20,2020
0 people found
this helpful
Leader's Team did provide a Professional & Great service to me ,easy to deal with smooth ,highly recommended.AA+Many thanks for everything...
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“Richard and his team were highly professional......”

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Dec 19,2019
Minithumbdown
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Richard
By: 'Paul'
Dec 19,2019
0 people found
this helpful
Richard and his team were highly professional throughout my purchase. He managed to reassure the vendor and myself and kept both sides on board in what was a pretty drawn out process. Highly recommended....
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“Thank you Holly - you are fantastic!...”

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Nov 14,2019
Minithumbup
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Holly
By: 'Martin'
Nov 14,2019
0 people found
this helpful
I really cannot express in words how grateful I am to the team at Leaders (especially Holly!) who have helped me secure the rental property that I so wanted! Holly's patience and advice were very much appreciated and at every stage in the process from ...
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“Fantastic Service...”

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Nov 14,2019
Minithumbup
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Richard
By: 'Rachel'
Nov 14,2019
0 people found
this helpful
Whitney and Richard at Leaders were fantastic when we bought our property through their branch. We were updated through the whole sales and exchange process and they organised their Letting Team to find us a tenant. Overall, an excellent service!...
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“I am very grateful to Holly for helping me th......”

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Oct 13,2019
Minithumbup
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Holly
By: 'Rui'
Oct 13,2019
0 people found
this helpful
I am very grateful to Holly for helping me throughout the rental process. She is very patient and her service is very good. And she responded to the mail in a timely manner. I think renting a room at Leaders is a pleasant experience for ...
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“Cared !...”

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Mar 24,2019
Minithumbup
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craig
By: 'Craig'
Mar 24,2019
0 people found
this helpful
Emily was brilliant helpful and professional. She is a credit to any organisation and really assisted in a short time frame to find a perfect apartment. She was the only agent who followed up and made a stressful move easy and care free...
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Comment on agent fees
Good
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“Purchase, sale and letting...”

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Nov 19,2018
Minithumbup
By: 'Liz'
Nov 19,2018
0 people found
this helpful
We bought, let and sold our property in Ocean Village through Leaders. Each transaction was painless. We asked Leaders to find us the tenants and they set them up and we interviewed them all on the same day. We have recently sold the property and ...
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Comment on agent fees
good
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“Leaders in lies and incompetence...”

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Oct 26,2018
Minithumbdown
By: 'Live'
Oct 26,2018
4 people found
this helpful
From the second they took over £7000 off me, Leaders offered the worst customer service (if you can call it that), I ever received. Always excuses for not replying to emails, taking ages to fix things that had been agreed to be fixed, repeatedly messing up ...
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Comment on agent fees
Very high, but if the service was remotely good I would understand paying it.
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“Not impressed...”

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Apr 16,2018
Minithumbdown
By: 'JD'
Apr 16,2018
2 people found
this helpful
I own a beautiful apartment in Southampton which I keep immaculate and always redecorate between tenants. I have used Leaders to find tenants and each time I have to push them and chase them. I believe that this is because I manage the property myself ...
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Comment on agent fees
Agent's fees as expected and negotiated
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“Awful experience!...”

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Mar 22,2018
Minithumbdown
By: 'Lost'
Mar 22,2018
1 people found
this helpful
I can understand poor service due to staff shortage however there is no excuse for aggressive staff. I would very much like to interact with people who behave appropriately and professionally. Avoid this agency!...
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“Many thanks to Leaders for finding us a fabulous flat ......”

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Sep 25,2017
Minithumbup
By: 'Deborah'
Sep 25,2017
0 people found
this helpful
Many thanks to Leaders for finding us a fabulous flat in Ocean Village. Lizzy worked hard arranging viewings, conducting negotiations and kept us fully informed throughout the process. An all round efficient, friendly and professional team....
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“Absolutely horrible service, we were nearly left homeless due to ......”

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Aug 15,2017
Minithumbdown
By: '001'
Aug 15,2017
2 people found
this helpful
Absolutely horrible service, we were nearly left homeless due to them canceling our contract last minute, they told us our previous landlord gave us a bad reference however we were in contact with our previous landlord who only listed wear and tear and was satisfied ...
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Comment on agent fees
Bad.
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“Unbelievably awful service and maintenance!I moved into a property ......”

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Apr 06,2017
Minithumbup
By: 'JessJ'
Apr 06,2017
2 people found
this helpful
Unbelievably awful service and maintenance! I moved into a property with Leaders 6 months' ago. I was given the keys (no one to show me where the bin store, electricity metre, storage units was), within hours i discovered a pest infestation of silverfish and immediately told ...
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Comment on agent fees
Very high considering they do nothing to earn them!
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“From the outset my flatmate and I came across a ......”

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Jul 25,2014
Minithumbdown
By: '1256'
Jul 25,2014
3 people found
this helpful
From the outset my flatmate and I came across a wide range of issues when dealing with Leaders (Ocean village branch). Including over-zealous emailing to sign the lease, broken boiler when we moved in to the flat in November, the time period taken to fix ...
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What agent could do to change your mind?
If you are going to charge fees particularly at the beginning of the contract, the service received whilst signing the lease should be excellent or at least good.
Attached Filesnbsp;
Comment on agent fees
Although I disagree with paying fees to estate agents I feel the fee at the beginning of the tenancy was relative reasonable compared to the prices charged by other estate agents in the area. I do feel that for the money paid we should have got a better service, see the first couple of complaints above regarding signing of the lease and moving in. However I think it is daylight robbery for the estate agent to charge ‚£60 to move out on the date which we had original signed and agreed to leave the property. If we had changed the date or rolled over the contract then I understand a charge may be associated to that. But the fact we moved out when we had agreed to at the beginning of the lease, returned every form and keys etc that was necessary, I think that charge is outrageous.
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“Initially I was fairly pleased with Leaders during the period ......”

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Jun 07,2014
Minithumbdown
By: 'Southampton'
Jun 07,2014
2 people found
this helpful
Initially I was fairly pleased with Leaders during the period that I was looking for rented accommodation and immediately after they had found me a decent city centre flat. However, once I had paid my deposit and first month's rent their service deteriorated - they ...
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“I have been very impressed with the service I have ......”

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Jan 30,2014
Minithumbup
By: 'Don't'
Jan 30,2014
1 people found
this helpful
I have been very impressed with the service I have received so far and I have dealt with many estate agents and leaders have given me the best service so far. After I viewed the property they efficiently sorted out things and within a week ...
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“We have rented this house for 17 years now and we ......”

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Dec 06,2013
Minithumbup
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Sarah
By: 'Jerry'
Dec 06,2013
0 people found
this helpful
We have rented this house for 17 years now and we have always had a good rapport with the team at Leaders and in particular Sarah. The only issue we do have is with the maintenance company's they use who tend to be expensive cowboys who ...
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“In my experience Leaders' have been the only agents that ......”

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Nov 28,2013
Minithumbup
By: 'Happy'
Nov 28,2013
0 people found
this helpful
In my experience Leaders' have been the only agents that I have dealt with that actually treat you like a person (if you know what I mean). They have always been really helpful, prompt to reply at queries and prompt to sort out issues I ...
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“I was having a difficult time finding a flat to ......”

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Nov 18,2013
Minithumbup
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BEV
By: 'RAM'
Nov 18,2013
0 people found
this helpful
I was having a difficult time finding a flat to rent upon my arrival from the US. Working with Bev from Leaders was a very positive experience, and she was extremely responsive to the many questions that I had throughout the process. Since moving into ...
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“All staff have been incredibly helpful and courteous with all ......”

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Nov 13,2013
Minithumbup
By: 'Stuart'
Nov 13,2013
0 people found
this helpful
All staff have been incredibly helpful and courteous with all problems not matter how small and have been very proficient dealing with my emails. Plans are now in place to also fix what was not up to standard in the property and it has all ...
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“Having never rented before I have appreciated the support and ......”

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Nov 13,2013
Minithumbup
By: 'sue'
Nov 13,2013
0 people found
this helpful
Having never rented before I have appreciated the support and guidance provided. The friendly service provided by the office made the whole process very simple, the use of on line paperwork made the fact that my guarantor lived in Scotland run smoothly. The management team ...
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“I have now been in my rented property for nearly 6 ......”

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Nov 13,2013
Minithumbup
By: 'Beccy'
Nov 13,2013
0 people found
this helpful
I have now been in my rented property for nearly 6 months, I have to say Leaders were very prompt when trying to get us a viewing of the property and worked around our availability due to work. They were very efficient when producing tenancy documents ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Leaders, Southampton SO14 3LN



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