95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Mar 20,2018
Mar 20,2018
13
people found
this helpful
this helpful
When we decided to sell our house the daunting task was to select an Estate Agent who would do the right thing by us as vendors.
We chose Reeds-Rains out of a myriad of Agents and in reality did not know who or what we were getting or what to expect. When Stephen from Reeds-Rains came to the house on the initial visit he put us very much at ease and we felt nearly as though he was an old friend.
We agreed to list the house with Stephen and from then on it was plain sailing, being in communication through every part of the process.
The first couple who viewed our property with Adam put an offer in at that time and this week we exchanged contracts.
All we can say is that they are a great company to deal with and very understanding people who looked after our sale. Well done guys!!
We chose Reeds-Rains out of a myriad of Agents and in reality did not know who or what we were getting or what to expect. When Stephen from Reeds-Rains came to the house on the initial visit he put us very much at ease and we felt nearly as though he was an old friend.
We agreed to list the house with Stephen and from then on it was plain sailing, being in communication through every part of the process.
The first couple who viewed our property with Adam put an offer in at that time and this week we exchanged contracts.
All we can say is that they are a great company to deal with and very understanding people who looked after our sale. Well done guys!!
Comment on agent fees
Happy with the fees 'you get what you pay for'
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Latest Reviews
19th Feb 2021
reviewed by 'Pia'
24th Aug 2020
reviewed by 'Loraine'
1st Jul 2020
reviewed by 'John'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £80,000 | £695,000 |
| Lettings | 100% | 99% | £750 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 1 | 0 | 44 | 1 | 24 | 2 | 1 | 0 |
Areas covered
- CT20
- CT21
- CT19
- Ct18
- CT17
- Ct16
- CT15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 08,2024
Jul 08,2024
0
people found
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Thank You To Adam and Stephen of Reed Reins Folkestone Branch for their continued support and management of our property sale
Their patience was appreciated as delays occurred but we worked through extra work required to complete our service
well done and we do recommend ...
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Jan 28,2022
Jan 28,2022
0
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Lovely staff, super friendly and helpful. However, they didn't do their due diligence on the buyer. Fair enough, the buyer did lead us all on for over 3 months, but that almost came at the cost of our dream house. Do your own research on your ...
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Feb 19,2021
Feb 19,2021
2
people found
this helpful
this helpful
I have used Reeds Rains for the sale of two properties as well as buying one through them
They have always been so helpful and fast to respond to any questions or queries .
The Folkestone team are very friendly and approachable in particular Adam , who ...
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Sep 07,2020
Sep 07,2020
5
people found
this helpful
this helpful
I found Reeds Rains extremely helpful agent. Unlike most estate agents, they were interested and supportive throughout the entire purchase, rather than some we've dealt with have only been interested up until they have sold the property. Adam always came back so quickly to my ...
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Aug 24,2020
Aug 24,2020
6
people found
this helpful
this helpful
Great service and really got the sale push through as we had to move out of our old property really quickly...
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Jul 01,2020
Jul 01,2020
7
people found
this helpful
this helpful
Before signing with Reeds Rains, our house had been on the market for almost a year with two other local agents who did very little and where communications and feed back was very poor. After only one week with RR we had a buyer, the ...
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Jun 30,2020
Jun 30,2020
6
people found
this helpful
this helpful
Adam and his team were very professional and helpful considering the difficulties with Covid-19, this being said we were always able to view the property by arrangement....
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Jun 30,2020
Jun 30,2020
7
people found
this helpful
this helpful
"ABOVE AND BEYOND" was how I titled my letter of thanks to Stephen, having first viewed our property back in October but thoughtfully and professionally advised and viewed again as refurbishment works slowly proceeded, and then through the coronavirus lockdown until marketed in May and ...
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Feb 21,2020
Feb 21,2020
7
people found
this helpful
this helpful
Ryan and Adam are both consummate professionals at Reed Rains. Ryan's unhurried, objective approach during viewings helped me over a year and a half's house hunting in the area.
Meanwhile Adam's dogged, daily chasing of solicitors and mortgage companies, during the latter stages of buying ...
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Jan 22,2020
Jan 22,2020
6
people found
this helpful
this helpful
We have recently sold a property with Reeds Rains. Throughout the process, the team were friendly, supportive and thoroughly professional. We would be happy to recommend Reeds Rains to both buyers and sellers alike....
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Dec 20,2019
Dec 20,2019
8
people found
this helpful
this helpful
We were dealing with Adam Pritchard mainly, who has an excellent professional attitude to his employment and dedication to clients. Always punctual, we had quick replies to every email and calls. Thank you handling so well a very long and complicated sale....
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Dec 18,2019
Dec 18,2019
8
people found
this helpful
this helpful
I live 3 hrs from the property I was selling. Adam and team took care of little details like inspecting improvement works on my behalf, organising a clearing of the flat and generally keeping the buyer up to speed....
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Dec 10,2019
Dec 10,2019
8
people found
this helpful
this helpful
Excellent Customer Service - I have used them several times over the last 8 years.
Having just completed the sale of property through Reed Rains, I can sing their praises for the excellent service they provided throughout a lengthy 5 month transaction due to challenging circumstances with ...
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Dec 06,2019
Dec 06,2019
6
people found
this helpful
this helpful
I can honestly say we were massively impressed by the professionalism of this company. All staff were knowledgeable and helpful, with Paul in particular exemplifying the value of experience and extensive local knowledge. Thank you!...
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Nov 28,2019
Nov 28,2019
6
people found
this helpful
this helpful
Always available to take calls, or quick to pass messages for a call back on the same day. All the staff I spoke to were very kind and patient, and happy to help any way possible. Adam was especially helpful and chased information for us ...
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Nov 28,2019
Nov 28,2019
5
people found
this helpful
this helpful
Very happy with the service we were given from Reeds Rains. Answered all of our queries very quickly and efficiently....
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Nov 26,2019
Nov 26,2019
7
people found
this helpful
this helpful
An excellent service with courtesy and attention to detail.
Viewings conducted in my absence with good feedback. Quick sale....
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Nov 26,2019
Nov 26,2019
8
people found
this helpful
this helpful
After a gap of 20 years I have recently bought a property through Reeds Rains, I found Adam Pritchard extremely helpful with regular liaison with the solicitors to obtain updates and assist progress with the contract exchange. Despite some challenges he was always cheerful....
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Nov 22,2019
Nov 22,2019
8
people found
this helpful
this helpful
Reeds Raines were fantastic throughout the process. They were extremely good about chasing other solicitors who were going slow within our chain. They managed to support us in completing the whole process of purchasing in a short time period. They go above and beyond in ...
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Nov 11,2019
Nov 11,2019
8
people found
this helpful
this helpful
I sold my property quickly and at full asking price. Staff were friendly and on the whole very helpful. My sale was simple and went smoothly. More communication on sales progression after offer acceptance would have been improved the service provided....
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Nov 05,2019
Nov 05,2019
7
people found
this helpful
this helpful
The people that works in the office in folkestone are great.
Always fast to respond to any questions that we asked.
The only negative point that there was, was the sellers solicitor, was extremely poor - fredrick Hall.
Very slow at everything that you can ...
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Nov 04,2019
Nov 04,2019
7
people found
this helpful
this helpful
Excellent service and advice. I would highly recommend this company. They sold the property quickly. Everyone in the office was very helpful....
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Nov 04,2019
Nov 04,2019
8
people found
this helpful
this helpful
Great service, we saw a house we wanted to purchase but ours wasn’t on the market. Reeds Rains managed to sell our property within a week and we were able to purchase the house we wanted....
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Oct 31,2019
Oct 31,2019
10
people found
this helpful
this helpful
Stephen, Adam and all the team in the Folkestone office provide an excellent service and I have no hesitation in recommending them.
The initial valuation from Stephen was, I thought, optimistic; but he certainly knows the local market and his clients. We had an offer ...
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Nov 01, 2019
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Dear Anne, many thanks for your kind and helpful review. I am very glad that you received good service as we strive to be consistent with all of our clients. Regards Paul. ...
Oct 25,2019
Oct 25,2019
9
people found
this helpful
this helpful
Good knowledge of local housing market. Excellent pictures and sale brochure. Friendly office and they reacted well to our questions. An excellent professional service from day 0ne until completion....
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Oct 25,2019
Oct 25,2019
9
people found
this helpful
this helpful
Staff were kind and helpful, and answered all our questions professionally, if I had any queries that needed them to ring back, they did ring back....
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Oct 21,2019
Oct 21,2019
9
people found
this helpful
this helpful
Adam, Stephen and Paul were instrumental in facilitating the smooth purchase of my property. No question was too daft and they kept on top of both buyer and seller to gently nudge the process along. Thank you, Adam, Stephen and Paul!...
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Oct 19,2019
Oct 19,2019
9
people found
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this helpful
I have worked with Reeds Rains in the past, everyone in the office are profissional and very friendly. This was the reason I wanted to work with Reeds Rains again they know exactly what they are doing. I had 11 flats for sale and knowing the ...
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Oct 19,2019
Oct 19,2019
8
people found
this helpful
this helpful
Resulting from a probate sale Adam at Reeds Rains did a sterling job in selling the property in question. Twice, unfortunately, buyers let us down through no fault of the agents. Third time lucky. Each time this agent was studious in finding another buyer very ...
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Oct 18,2019
Oct 18,2019
8
people found
this helpful
this helpful
Very proactive agent that held our hand from a very professional listing with great photos through to negotiating the sale and completion
Great service
Thanks...
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Stephen
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Vendor Fees
Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable) Last updated on 08/01/2019, 2:46 PM by Adam Pritchard - Valuation ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:18 AM 28/10/2019 by Adam Pritchard
