100% lettings valuation accuracy
33% lettings fee satisfaction
Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
Truly the worst estate agents I have ever had the displeasure of dealing with. Long story short, decided to rent a property through Conells. Was constantly messed around by the branch, to the point that on moving in day, I was told I could no longer move in. This lead to 2 weeks in hotels (costing hundreds of pounds) and eventually the house falling through. The staff are rude and unhelpful, it seems like they will do anything to make the process as hard as possible. This is not only the worst estate agents, but the worst company I have ever had to deal with. Made a long complaint to head office and was told they would do nothing. Atrocious service and hundreds of pounds out of pocket. Use ANY other estate agents but these. For rentals, Swan Property Management is down the road and infinitely more professional.
Comment on agent fees
Overpriced for such a poor service
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Latest Reviews
12th May 2021
reviewed by 'Chakib'
25th Mar 2019
reviewed by 'RJain'
20th Mar 2018
reviewed by 'Matt'
24th Mar 2016
reviewed by 'Ad'
26th Sep 2014
reviewed by 'disapointed.'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 33% | £825 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 1 | 0 | 4 |
Areas covered
- RH10
- RH11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 12,2021
May 12,2021
1
people found
this helpful
this helpful
Was the worst customer service with no respect for their customers
We had an appointment I got all documents we need then left me waiting outside for sometime after been rude and told me to wait outside...
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May 12,2021
May 12,2021
0
people found
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Really disappointed of their services , unprofessional was no respect for a customer first time buyer bringing all documents they need
I won’t recommend them for any service...
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Mar 25,2019
Mar 25,2019
0
people found
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this helpful
The agent was highly unprofessional and had 3 viewing back to back for the same property. I was the first one to view and confirmed the property on the spot. I was told they still have to honor the rest of the viewings out of courtesy ...
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Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
Truly the worst estate agents I have ever had the displeasure of dealing with. Long story short, decided to rent a property through Conells. Was constantly messed around by the branch, to the point that on moving in day, I was told I could no ...
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Comment on agent fees
Overpriced for such a poor service
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Mar 24,2016
Mar 24,2016
7
people found
this helpful
this helpful
Do NOT use this agency.
They will constantly pester you to take a mortgage out with them and as soon as you say no your cards are marked.
Lost out to a mystery investor however was told if I took out a mortgage with them ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
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Bad
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Sep 26,2014
Sep 26,2014
2
people found
this helpful
this helpful
Dreadful experience. From phantom buyers, to no shows to badly vetted buyers. Dont go near these clowns with a barge pole. After finally finding a buyer 7 months later they expect us to pay them the commission for a sale they didnt arrange, completely ignoring the ...
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What agent could do to change your mind?
Done their job properly!Attached Filesnbsp;
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May 28,2014
May 28,2014
5
people found
this helpful
this helpful
Where do I start.
Me and my girlfriend are first time buyers. We found a property in Crawley that we really loved, went to view and the agent (Emma) did not enter to show us around because "It smells terrible" so we viewed it on ...
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What agent could do to change your mind?
obeyed the laws and regulations.Attached Filesnbsp;
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Jun 16, 2014
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(1)
"Dear Adam
I was present at Connells throughout the whole process of this sale and whilst both staff members are no longer in this branch I believe this needs addressing publicly as your review is utterly misleading.
You state we should have “obeyed the laws and regulationsâ€. It is those very laws and regulations that seem to have caused your anger. We followed them stringently and were audited on this sale internally and externally. I’m unsure why you’re playin ...
Dec 05,2013
Dec 05,2013
5
people found
this helpful
this helpful
Another awful agency in a sea of awful agencies. Don't buy from them as they will lead you into unnecessary credit checks which will effect your credit score when they are well aware your offer has not been accepted. They told us that our offer ...
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What agent could do to change your mind?
The agent should not have lead us to believe our offer would be accepted upon a credit check when they already had a cash buyer.Attached Filesnbsp;
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May 19,2013
May 19,2013
7
people found
this helpful
this helpful
Connells Crawley ƒÂ¢¢â€šÂ¬¢â‚¬Å“ Connells mortgage or no sale! Extreme Lying
I just want to share my shocking experience with the estate agents Connells Crawley branch. Basically, myself and my husband viewed a property and put in an offer of the asking price. We were told by ...
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What agent could do to change your mind?
They should not have lied to us or blocked our purchaseAttached Filesnbsp;
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Apr 01, 2014
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(3)
I have had exactly the same problem with Connells in Eastleigh. Didn't want their mortgage advice and low and behold after speaking with a seller who was desperate to sell I put the first offer in for the full asking price. Connells then fobbed me off for 3 days saying that as it was a Shared Ownership property they had to have agreement from the housing association before my offer could be accepted. What a load of rubbish - I rang the housing association who confirmed they do not get involve ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints can start out verbally to a senior member of staff (Senior Negotiator/Branch Manager)
If it is of a more formal nature please put in writing to the Branch manager where it shall be acknowledged within 3 days and responded to within 7.
If the response is not satisfactory you can escalate it to our Area manager or compliance department based at head office.
We are also a member of the Ombudsman of Estate Agents. Should your complaint not reach a satisfactory conclusion within Connells. They are independent from Connells. We are also subject to Trading Standards and the OFT.
Last updated at 3:47 PM 24/06/2014 by James Gordon
If it is of a more formal nature please put in writing to the Branch manager where it shall be acknowledged within 3 days and responded to within 7.
If the response is not satisfactory you can escalate it to our Area manager or compliance department based at head office.
We are also a member of the Ombudsman of Estate Agents. Should your complaint not reach a satisfactory conclusion within Connells. They are independent from Connells. We are also subject to Trading Standards and the OFT.
