Sloane Square, London, SW3
2.4/5, 34 reviews
35% recommended
50% sales valuation accuracy
100% sales fee satisfaction

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“Short term - Terrible...”

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Mar 20,2018
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By: '36'
Mar 20,2018
1 people found
this helpful
I would strongly recommend international clients considering renting a short term property in London to avoid renting from Foxtons. We have rented a flat in Chelsea for 2 months and the experience was terrible as they are extremely unreasonable upon check out. You will be faced with an enormous list of unreasonable charges at the end of your short term let with no room for discussion. The more you argue, the more they increase the charges without any reasonable explanation - it is really shocking. We have accidentally damaged the carpet of one single step in the entry hall and they are requesting that we change the entire staircase for nearly £1,000 which is a charge at least 10 times higher than quotations we have independently obtained. Their argument is that the landlord lost the reference of the carpet and now needs to change the entire staircase. We find this extremely unreasonable as we are being penalized for the fact the landlord has not kept the reference for the carpet. This is especially outrageous as we have found ourselves an excellent match which would resolve the issue for a fraction of the price without causing any aesthetic problems.
Comment on agent fees
Extremely unreasonable withholding of the deposit.
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Latest Reviews

View all Reviews 34
18th Jan 2024
reviewed by 'Nicole'
“I am the tenant and they treated me extremely bad. They made promises such as painting the apartment before I ......”
13th Jul 2023
reviewed by 'Anon'
“Never ever ever again. These agents use outsourced checking firms called Let Alliance that ‘verify’ tenants for the landlords. We ......”
6th Dec 2022
reviewed by 'Qiyang'
“They provided the floor plan with the wrong orientation, the south on the floor plan is actually the north. And ......”
21st Nov 2022
reviewed by 'Zoë'
“If I could give zero stars I would. Do not work with foxtons. The lack of professional integrity and level ......”
5th May 2022
reviewed by 'Sofia Thorn'
“Be warned!!The worst. Foxtons are deceitful, dishonest, unresponsive, and arrogant. Just do yourself a favor and stay away. The ......”
26th Mar 2022
reviewed by 'Simon'
“Simply not honest. Told lies and broke promises to get to take a tenancy. No repairs done . Managed by Foxtons. ......”
Opening Hours
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Foxtons
44-46 Kings Road
Chelsea,London
Greater London
SW3 4UD
020 7591 9000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 8 18 1 0 2 1 1 0
Areas covered
  • SW3
  • SW1
  • SW10
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Treated Badly lying to the tenant...”

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Jan 18,2024
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By: 'Nicole'
Jan 18,2024
1 people found
this helpful
I am the tenant and they treated me extremely bad. They made promises such as painting the apartment before I moved in and taking off some furniture and when i moved in they lied said that they never assured me anything. Even though on the ...
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“Horrific agents / need to evict their tenants...”

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Jul 13,2023
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Olivia
By: 'Anon'
Jul 13,2023
0 people found
this helpful
Never ever ever again. These agents use outsourced checking firms called Let Alliance that ‘verify’ tenants for the landlords. We have now an eviction on our hands while this great firm Let Alliance have still not checked the original documents from a bankrupt client who ...
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“Provide Wrong Floor Plan, irresponsible for their fault...”

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Dec 06,2022
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By: 'Qiyang'
Dec 06,2022
0 people found
this helpful
They provided the floor plan with the wrong orientation, the south on the floor plan is actually the north. And I get to know this until I moved into the property. When I get back to them, they refused to take any responsibility towards this. ...
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“If I could give zero stars I would. Do not wo......”

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Nov 21,2022
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Chris
By: 'Zoë'
Nov 21,2022
1 people found
this helpful
If I could give zero stars I would. Do not work with foxtons. The lack of professional integrity and level of disorganisation at this company is astonishing. Foxtons rented out a flat to me with a boiler that was located inside the bath/shower, as ...
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“Be warned!!The worst. Foxtons are deceitful,......”

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May 05,2022
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By: 'Sofia Thorn'
May 05,2022
1 people found
this helpful
Be warned!! The worst. Foxtons are deceitful, dishonest, unresponsive, and arrogant. Just do yourself a favor and stay away. The agents are spineless and run from confrontation so there can be never be a resolution to a problem. They pass the buck to someone else ...
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“Simply not honest. Told lies and broke promis......”

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Mar 26,2022
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By: 'Simon'
Mar 26,2022
0 people found
this helpful
Simply not honest. Told lies and broke promises to get to take a tenancy. No repairs done . Managed by Foxtons. They are just pirates...
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“Foxton s rental! Beware be warned!!! I had wr......”

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Sep 06,2021
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By: 'Frustrated'
Sep 06,2021
4 people found
this helpful
Foxton s rental! Beware be warned!!! I had written into the tenancy contract by foxotons if one of those clients landlords to ensure the property was redecorated at 51 Radnor Walk. 6 months later nothing! Even had solicitors to send letters but foxotons interests are clearly the ...
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“Foxtons enablers of Landlord abuse to tenants and not upholding tenancy agrements and threatening behaviour towards tenants!!!I rented this maisonette in prime chelsea str......”

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Sep 02,2021
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By: 'Fergus'
Sep 02,2021
3 people found
this helpful
I rented this maisonette in prime chelsea street with the agrrment my rent price was subject to the whole apapretment being redecorated. This was written in by Foxtons into the tenancy contract. 6 months later nothing has been done. Lame excuse through the agents and clearly ...
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“Absolutely Unprofessional and Incompetence...”

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Aug 24,2021
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By: 'Angel'
Aug 24,2021
3 people found
this helpful
The service provided by Foxtons is absolutely terrible, I've rented a property in Chelsea- London since I moved to this property it was chaos which was kind of manageable until we decided to move out end of November due to the loss of income and ...
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“International Landlords; Never Ever use Foxto......”

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Aug 23,2021
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tahla
By: 'Graham'
Aug 23,2021
5 people found
this helpful
International Landlords; Never Ever use Foxtons to Rent or Manage your Property! Foxtons Chelsea totally mismanaged my property, they made unauthorized deductions every month, sent a different sum every month, (after collecting 100% of their fees up front), never on time, eventually failing to collect rent ...
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“Beth O'Driscoll ....”

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Mar 09,2021
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By: 'Joanna'
Mar 09,2021
0 people found
this helpful
Beth O'Driscoll Foxtons Chelsea Office I can not praise highly enough the professionalism, dedication and excellent customer service Beth has provided to me during the letting process and afterwards. She should go very far in her chosen profession. I could only wish more people took ...
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“Foxtons does not care about safety and well being of their tenants!...”

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Sep 03,2019
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By: 'Carlos'
Sep 03,2019
0 people found
this helpful
Having been a client in the past from Knight Frank I would never again rent anything under Foxtons... They do not care about their tenants moving in to to a flat that is not up to the minimum basic standards and law requirements of safety ...
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“Horrible scam Foxton is doing...”

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Nov 07,2018
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Raxma
By: 'Marius'
Nov 07,2018
7 people found
this helpful
The worst experience possible, lack of professionalism from both the agents we worked with (Raxma and Olivia- Foxton Sloane Square). They were alywas late for viewings and had a bad attitude, never remembered previous discussions and decisions we had. We decided on a property and ...
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“Short term - Terrible...”

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Mar 20,2018
Minithumbdown
By: '36'
Mar 20,2018
1 people found
this helpful
I would strongly recommend international clients considering renting a short term property in London to avoid renting from Foxtons. We have rented a flat in Chelsea for 2 months and the experience was terrible as they are extremely unreasonable upon check out. You will be faced ...
read full review
Comment on agent fees
Extremely unreasonable withholding of the deposit.
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“The worst agency ever!! They don't care about you one ......”

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Dec 13,2017
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By: 'Sara'
Dec 13,2017
2 people found
this helpful
The worst agency ever!! They don't care about you one bit, everything takes ages for them to process and you have to speak to different persons every time. No one knows anything and they are not interested in helping you after you have signed the ...
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Comment on agent fees
Ridiculous cleaning and exit fees.
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“Not enough words to describe how disappointed I am about ......”

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Oct 14,2017
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By: 'Manu'
Oct 14,2017
6 people found
this helpful
Not enough words to describe how disappointed I am about this unscrupulous agency which doesn't care about customer satisfaction at all ! After a short term letting ,left the flat cleaner that I found it and return the keys to the agency myself in person ! Waited ...
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Comment on agent fees
Expensive ! Able to find much better services at a cheaper price ,at least to be treated with honesty
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By: Hayley
Oct 31, 2017
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Gather your deposit paperwork, and put a complaint in with the deposit scheme., that they use, they are not allowed to do this you are entitled to argue this matter. They need to provide proof and I bet they don't have it ...

“I let out my flat through Foxtons. Let's just say ......”

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Jan 18,2017
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By: 'Alex'
Jan 18,2017
0 people found
this helpful
I let out my flat through Foxtons. Let's just say it was a very unpleasant experience. They provided the tenants the keys to the flat before making sure the tenants signed the edited tenancy agreement which I have signed already. They did not even bother ...
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“I recently completed on a property and would just like ......”

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Nov 26,2014
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By: 'Robin'
Nov 26,2014
0 people found
this helpful
I recently completed on a property and would just like to say that the agent involved in the purchase (and viewings prior to it) - Laura McGowan - was excellent. She was at all times professional, attentive and was skillfully able to identify my needs ...
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“Had a bad experience when dealing with the contract issue ......”

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Mar 14,2014
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By: 'ko'
Mar 14,2014
3 people found
this helpful
Had a bad experience when dealing with the contract issue in urgent. The staff were really rude and not helpful. And her poor attitude reflected her professional aspect. The contract was mainly about extension (which was a good thing to the landlord) and wished it ...
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What agent could do to change your mind?
I think most of the aspects are quite good. It is understandable that sometimes some of employees are not satisfactory -- which related to their personal manner and attitude, as I'm a HR therefore I kindly suggest to re-evaluate some of staffs who doesn't have good feedback too many
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“I found Alex very helpful throughout the purchase process, he ......”

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Jan 09,2014
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By: 'Karen'
Jan 09,2014
0 people found
this helpful
I found Alex very helpful throughout the purchase process, he liaised with all parties on our behalf and kept things moving at a fast pace for us. I found the mortgage advice very good and I believe I have had excellent service which made it ...
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“Honestly the worst experience ever when dealing with foxtons. When ......”

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Jul 31,2013
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By: 'Ailis'
Jul 31,2013
6 people found
this helpful
Honestly the worst experience ever when dealing with foxtons. When you first walk in a foxtons they try to be so kind to you. But once they smell the money and you sign those papers their is no looking back. You will experience the WORST ...
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What agent could do to change your mind?
Run away from Foxtns! Long term advice.
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“I am absolutely delighted with the service received from Pippa ......”

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Oct 18,2012
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By: 'CATHERINE'
Oct 18,2012
0 people found
this helpful
I am absolutely delighted with the service received from Pippa and Neil at Foxtons. Having always thought they were a bit flashy with their retail fronts and beers and coca colas, I now admit it's all part of giving people service and making them feel ...
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“I recently rented a flat in Chelsea, and have Ben ......”

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Sep 27,2012
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By: 'Ilaria'
Sep 27,2012
0 people found
this helpful
I recently rented a flat in Chelsea, and have Ben Parkes as my property manager. After having read some terrible reviews about him and Foxtons online, I started thinking that maybe I had made a big mistake. HOWEVER, i was wrong!!! Since day 1, Ben has ...
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“Put simply - James Blackler at Foxtons is utterly brilliant! ......”

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Sep 19,2012
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By: 'Liz'
Sep 19,2012
0 people found
this helpful
Put simply - James Blackler at Foxtons is utterly brilliant! His expertise, excellent communication skills, drive, positivity and support were greatly appreciated. Our sale was swift, smooth and left us smiling. James delivered as promised. I will always go back to James at Foxtons as ...
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“My girlfriend last autumn bought a flat through the Sloane ......”

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Sep 17,2012
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By: 'Foxtons'
Sep 17,2012
12 people found
this helpful
My girlfriend last autumn bought a flat through the Sloane Square branch. They were efficient, if slightly parasitic, right up until sale was agreed. Then the phones went dead. Every problem she needed help with was ignored by the agent, it was as if they ...
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What agent could do to change your mind?
Do not leave our front door open all night. Do not abandon customers after transaction completed.
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“I am a tenant of a property currently on the ......”

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Sep 11,2012
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By: 'Sue'
Sep 11,2012
3 people found
this helpful
I am a tenant of a property currently on the market to let as i am moving flats soon. A foxton representative Called at 6:40 pm asking if he can view the flat in 20 mins. 24h notice rule seem not to apply to foxtons. I made ...
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“I contacted around 15 letting agents and they were by far ......”

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Aug 29,2012
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By: 'evelasco'
Aug 29,2012
0 people found
this helpful
I contacted around 15 letting agents and they were by far the ones that provided the best service. They only showed me properties that could suit my requirements and dealt as good negotiators with the landlord, always trying to provide the best service. They also gave ...
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“DO NOT USE THEM! I rented a property with Foxtons ......”

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Aug 24,2012
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By: 'Lott3'
Aug 24,2012
8 people found
this helpful
DO NOT USE THEM! I rented a property with Foxtons and paid a large fee but I have no idea what they actually do for the money. They managed to "mislay" my standing order form and therefore would have charged a late fee on the ...
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Sep 05, 2013
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“I was looking for a flat near Imperial College so ......”

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Aug 09,2012
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By: 'Pawinee'
Aug 09,2012
0 people found
this helpful
I was looking for a flat near Imperial College so I sent an email to Foxton Chelsea office. Kate is a Foxton's staff who contact me back just a couple hours after I sent an email. Kate is very friendly and very helpful. I was ...
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“Mail I sent to the ManagerEstherQuick note to tell you ......”

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Jul 19,2012
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By: 'Francisco'
Jul 19,2012
0 people found
this helpful
Mail I sent to the Manager Esther Quick note to tell you about my experience with Foxtons.... We started our search to find a flat moving from NY to London, full of doubts and ended up been very lucky to get in contact with Alex! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:08 AM 07/09/2017 by Daisy Mason

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