100% sales valuation accuracy
0% sales fee satisfaction
Mar 19,2018
Mar 19,2018
1
people found
this helpful
this helpful
Lots of constructive help from Jane, the Branch lettings manager who met me a number of weeks before this renewal was due, as we had recently had a similar renewal that went over its due date.
Then no feedback, we did a bit of light chasing but was advised that everything would take place as required by the due date. Chased up approx a week past the due date, as the rent was late.
Docusign arrived approx a week late. Rent (at old rate) arrived approx 2 weeks late. Problems with the Sequence support centre and its back office systems. Not sure Jane could do very much at this point. communication with the support centre was largely all one way, until Luke Taylor became involved and introduced some proactivity which was very welcome. Luke is helpful and patient, but initially I'm not convinced even he could do very much to help. But gradually over several days things began to get sorted. A 2nd docusign was sent out to my partner landlord, which possibly should have been in play many days before. Communication and feedback failed at times with the support centre in general. Luke was the exception and I think made the difference. I think now with hindsight, as a client I have a better understanding of the system and its level of automation, but at times certainly at an early stage of the process with no one answering queries it has been very confusing.
Then no feedback, we did a bit of light chasing but was advised that everything would take place as required by the due date. Chased up approx a week past the due date, as the rent was late.
Docusign arrived approx a week late. Rent (at old rate) arrived approx 2 weeks late. Problems with the Sequence support centre and its back office systems. Not sure Jane could do very much at this point. communication with the support centre was largely all one way, until Luke Taylor became involved and introduced some proactivity which was very welcome. Luke is helpful and patient, but initially I'm not convinced even he could do very much to help. But gradually over several days things began to get sorted. A 2nd docusign was sent out to my partner landlord, which possibly should have been in play many days before. Communication and feedback failed at times with the support centre in general. Luke was the exception and I think made the difference. I think now with hindsight, as a client I have a better understanding of the system and its level of automation, but at times certainly at an early stage of the process with no one answering queries it has been very confusing.
Comment on agent fees
In these difficult circumstances, with rent collected late and at the wrong rate, I have already commented independently that I felt it was ironic that the fees had been deducted OK
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Latest Reviews
5th Jun 2018
reviewed by 'Claire'
19th Mar 2018
reviewed by 'NH'
7th Feb 2008
reviewed by 'Shiraz'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £200,000 | £200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 |
Areas covered
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- Block Management
- Surveys
- Conveyancing
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Jun 05,2018
Jun 05,2018
1
people found
this helpful
this helpful
Tried to sell us a house that hadn't even been through probate! Let us pay out for searches and solicitors fees knowing it could take another 6 months for probate to go through. Kept saying the paperwork was on their desk and just needed posting but ...
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Mar 19,2018
Mar 19,2018
1
people found
this helpful
this helpful
Lots of constructive help from Jane, the Branch lettings manager who met me a number of weeks before this renewal was due, as we had recently had a similar renewal that went over its due date.
Then no feedback, we did a bit of light ...
read full review
read full review
Comment on agent fees
In these difficult circumstances, with rent collected late and at the wrong rate, I have already commented independently that I felt it was ironic that the fees had been deducted OK
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Feb 07,2008
Feb 07,2008
5
people found
this helpful
this helpful
Needed constant chasing, didn't take us seriously as buyers and insisted on leaving the property on the market just because we didn't take out a mortgage through them (we were tied in to a fixed rate with our lender anyway!). Basically they were rubbish and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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