Woking, GU21
4.3/5, 52 reviews
83% recommended
81% sales valuation accuracy
88% sales fee satisfaction
50% lettings valuation accuracy
29% lettings fee satisfaction

Contact Us

“For background, information, I am a young professional currently living ......”

Share on :
Jul 20,2012
Minithumbdown
claim your profile
Louise
By: 'Matt'
Jul 20,2012
4 people found
this helpful
For background, information, I am a young professional currently living in London, but looking to move to the Woking area. I had arranged an appointment with Louise from MannCountrywide to view a property on Wednesday 18 July at 17:00. In order to make the appointment, I left work early and travelled 30 minutes by train.

Earlie in the day, I had received a text message confirming my appointment.

I arrived at the property at 16:55; there was no sign of Louise, so I waited outside. At 17:00, there was still no sign of Louise, but the sky had quickly turned grey and a very sudden downpour began.

At 17:05, I called MannCountrywide on their office phone number. The phone rang out. I tried again; the same thing happened.

At 17:10, I called the sales number for MannCountrywide, and got through to somebody. I was transferred to a gentleman in the Lettings department. I was informed that Louise had left the office and was on her way to meet me. I was now beginning to get very wet, and there was no immediate shelter.


At 17:20, I decided that enough was enough. I was soaked through, and there was no sign of Louise. I let and headed back towards Woking station. I tried to call the company on their lettings number again, but got no answer.

Today, Friday 20 July, I have spoken to Louise at MannCountrywide who has informed me that she is sorry for the missed appointment, but she was double-booked. There was no offer to compensate me for my experience; no suggestion that if I decided to rebook a viewing of the property, they would give me a discount on their fees. All in all, a very bad experience, and no thought of customer care.
What agent could do to change your mind?
Had the agent called me within 24 hours of the missed appointment to apologise, rather than me having to call them, I may not have felt inclined to leave this review, and might have given them the benefit of the doubt. Additionally, had they offered a discount on their fees, I may have considered using them. Neither of these things happened, however, and I will not be using them, much less recommending them.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 52
9th Mar 2022
reviewed by 'Em'
“Very dishonest service. We had to abandon the purchase a few weeks before exchanging contracts. When we made our initial ......”
5th Jun 2021
reviewed by 'Clark Janet'
“Cannot rate them highly enough for their determination, enthusiasm and patience. Always so friendly too. Brilliant service. Always kept informed...”
10th Jan 2021
reviewed by 'Steve Smith'
“Stay away from this lot. Faceless local office, which never picks up the phone and a head office that only ......”
4th Jul 2019
reviewed by 'Danny'
“We have had excellent service from Carsons. Especially with our mortgage advice from Sajay who is very helpful and professional....”
20th Mar 2018
reviewed by 'Joyce'
“Carson's dealt with me in a very professional way from the start of the sale. Samantha and Melanie helped me ......”
13th Mar 2018
reviewed by 'Sue'
“Our main agent was William von Siegmund who has now left Woking. He was extremely pleasant, helpful and knowledgeable. A ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Carson & Co
40-42 Commercial Way
Woking
Surrey
GU21 6EN
01483 789469

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 88% £175,000 £910,000
Lettings 50% 29% £750 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 4 3 25 0 12 0 2 4
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Bracknell, RG12
Camberley, GU15
Camberley, GU16
Fairholme Parade, RG27
Farnborough, GU14
Farnborough, GU14
Farnham, GU9
Fleet, GU51

“Distressing experience...”

Share on :
Mar 09,2022
Minithumbdown
By: 'Em'
Mar 09,2022
0 people found
this helpful
Very dishonest service. We had to abandon the purchase a few weeks before exchanging contracts. When we made our initial offer, we agreed with the estate agent that the offer was subject to surveys. The state agent was very reassuring saying that they would negotiate ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cannot rate them highly enough for their dete......”

Share on :
Jun 05,2021
Minithumbup
claim your profile
Gary
By: 'Clark Janet'
Jun 05,2021
0 people found
this helpful
Cannot rate them highly enough for their determination, enthusiasm and patience. Always so friendly too. Brilliant service. Always kept informed...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid avoid avoid...”

Share on :
Jan 10,2021
Minithumbdown
By: 'Steve Smith'
Jan 10,2021
8 people found
this helpful
Stay away from this lot. Faceless local office, which never picks up the phone and a head office that only uses email. (and takes days to reply). When stuff is going smoothly they are fine. Query/ask them something or try and get a repair ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Steve Surrey
May 26, 2021
View all comments (1)
They display properties in the office window, that have been either rented out already or are no longer on their books. Shows you the calibre and integrity of their business. Total waste of time....best avoid. ...

“We have had excellent service from Carsons. E......”

Share on :
Jul 04,2019
Minithumbup
claim your profile
Sajay
By: 'Danny'
Jul 04,2019
0 people found
this helpful
We have had excellent service from Carsons. Especially with our mortgage advice from Sajay who is very helpful and professional....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Sale of Hilbre...”

Share on :
Mar 20,2018
Minithumbup
claim your profile
Samantha
By: 'Joyce'
Mar 20,2018
0 people found
this helpful
Carson's dealt with me in a very professional way from the start of the sale. Samantha and Melanie helped me through the process very efficiently and with consideration. At all times they kept me informed and even listened with a sympathetic ear when I was ...
read full review
Comment on agent fees
Expensive but who's aren't ? Just has to be done.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Adele and Melanie were troupers in our sale and purchase ......”

Share on :
Mar 13,2018
Minithumbup
claim your profile
Adele
By: 'Adam'
Mar 13,2018
0 people found
this helpful
Adele and Melanie were troupers in our sale and purchase through Carsons. The deal would not have happened without their dedication, hard work and commitment. We are so grateful to them and the other staff at Carsons who contributed along the way....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Our main agent was William von Siegmund who has now ......”

Share on :
Mar 13,2018
Minithumbup
claim your profile
Adele
By: 'Sue'
Mar 13,2018
0 people found
this helpful
Our main agent was William von Siegmund who has now left Woking. He was extremely pleasant, helpful and knowledgeable. A pleasure to deal with. Adele was the next person we dealt with most and she was also professional, organised and helpful. We had lesss to ...
read full review
Comment on agent fees
Seem to be very competetive. It was helpfully pointed out to us that we could have a joint agency at the same percentage, where winner takes all. We did not know about this.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“ALL WOKING PROPERTY BUYERS BEWARE of cARSon & Co, Commercial Way. *......”

Share on :
Jan 29,2018
Minithumbdown
By: 'Mr.'
Jan 29,2018
4 people found
this helpful
ALL WOKING PROPERTY BUYERS BEWARE of cARSon & Co, Commercial Way. *They congratulated me on Monday 15th, issued the Memorandum of Sale to all parties on Wednesday 17th, rang at 4pm the following Tuesday 23rd to ask me to increase the price that had been accepted. ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very pleased with the Carsons & Co service. They ......”

Share on :
Jan 05,2018
Minithumbup
claim your profile
Adele
By: 'Matt'
Jan 05,2018
2 people found
this helpful
I was very pleased with the Carsons & Co service. They created a very smart looking multi page contemporary broucher for the sale, compared to other agents where it looks a bit untidy. Their branch is located really well in Woking, it stands out nicely. The ...
read full review
Comment on agent fees
Average fees for a sale.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Samantha is a lovely, friendly and extremely helpful lady in ......”

Share on :
Jan 04,2018
Minithumbup
claim your profile
Samantha
By: 'Hon'
Jan 04,2018
2 people found
this helpful
Samantha is a lovely, friendly and extremely helpful lady in the lead up to my search for a flat in Woking. She is also patient, understanding and very hard working. She is a real asset to any company she works for. I will have no ...
read full review
Comment on agent fees
GOOD! Very competitive!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you for finding me the property to rent I ......”

Share on :
Apr 11,2016
Minithumbup
claim your profile
Jaidina
By: 'Mrs'
Apr 11,2016
0 people found
this helpful
Thank you for finding me the property to rent I have never rented before so I did know what to do.i found you were very good at your job and very helpful.i felt in very capable hands and would use Carson & co again ...
read full review
Comment on agent fees
Not to bad
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“It has so far taken 3 months to get some simple ......”

Share on :
Feb 25,2016
Minithumbdown
By: 'Guy'
Feb 25,2016
2 people found
this helpful
It has so far taken 3 months to get some simple works completed on the property. Our boiler timer was broken and we had no heating for three days before the landlord could be contacted to send someone out, they would not authorise works without her ...
read full review
What agent could do to change your mind?
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
Attached Filesnbsp;
Comment on agent fees
Ridiculously expensive and they tried to overcharge us when we moved in because "the fees had just gone up" but weren't updated on the website, another big coincidence.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were really happy with the service that we've got ......”

Share on :
Nov 18,2015
Minithumbup
claim your profile
Jaidina
By: 'Myrsini'
Nov 18,2015
0 people found
this helpful
We were really happy with the service that we've got from the office. We were treated with respect and smile and the willing to help us in every way that they could. A special thanks to Jaidina Phillips that she helped us a lot and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First class service from Martin Jakins from start to finish. ......”

Share on :
Nov 13,2015
Minithumbup
By: 'T'
Nov 13,2015
0 people found
this helpful
First class service from Martin Jakins from start to finish. Martin was recommended to me and safe to say he delivered on everything he said he would do and more. He even helped arrange removals which wasn't part of his job. From the way he ...
read full review
Comment on agent fees
Had cheaper quotes from other agents but the guys earnt their fee.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Winstonher
Feb 13, 2017
View all comments (1)
thanks towards this great edifying website, obstruct up the momentous undertaking check out this online casino offers ...

“Helpful and down to earth staff. My boyfriend and I ......”

Share on :
Sep 21,2015
Minithumbup
By: 'Hannah'
Sep 21,2015
0 people found
this helpful
Helpful and down to earth staff. My boyfriend and I have managed to rent our dream home. Efficient and informative with viewings and any queries we had. It has been the most uncomplicated process (I have rented 4 properties previously, all with different agents, in different ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Martin Jakins provided us an excellent service with the sale ......”

Share on :
Sep 15,2015
Minithumbup
By: 'Adel'
Sep 15,2015
0 people found
this helpful
Martin Jakins provided us an excellent service with the sale of our property. He helped us through the whole process, was really hands on with chasing the rest of the chain and made us feel at ease with his experience. We are really relieved that ...
read full review
Comment on agent fees
Reasonable and in line with other agents fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Having been entirely disappointed by most of the other agents ......”

Share on :
Sep 10,2015
Minithumbup
claim your profile
REBECCA
By: 'Nikolaus'
Sep 10,2015
0 people found
this helpful
Having been entirely disappointed by most of the other agents I had been working with (due to their extremely aggressive and conceited approach to doing business) my experience with Carson's was absolutely correct and professional; from the day I viewed the proposed purchase to the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Carsons Woking were excellent. Although we actually ended up going ......”

Share on :
Sep 03,2015
Minithumbup
By: 'David'
Sep 03,2015
0 people found
this helpful
Carsons Woking were excellent. Although we actually ended up going with another offer from different agent, Carsons got 3 out of 4 of the best offers that we had. They did this without applying any pressure (unlike some aggressive agents), we're very efficient, honest and effective. I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rebecca helped me and my partner find a suitable buy-to-let ......”

Share on :
Aug 27,2015
Minithumbup
claim your profile
REBECCA
By: 'C'
Aug 27,2015
0 people found
this helpful
Rebecca helped me and my partner find a suitable buy-to-let investment flat in Woking within our budget. She kept us up to date with what was available, and was flexible with when she showed us around properties. She was on hand to answer any questions ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would highly recommend this agent and their very helpful ......”

Share on :
Aug 13,2015
Minithumbup
claim your profile
REBECCA
By: 'Kim'
Aug 13,2015
0 people found
this helpful
I would highly recommend this agent and their very helpful staff members. We have had exceptional customer care from start to finish and when our first sale unfortunately fell through, they had a stream of people in our property straight away and it was resold ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was in the process of assessing whether it would ......”

Share on :
Jun 16,2015
Minithumbup
claim your profile
REBECCA
By: 'Arun'
Jun 16,2015
0 people found
this helpful
I was in the process of assessing whether it would be possible to move to a new property. On the off-chance, I decided to pop in Carson and Co in Woking. I got speaking with the Manager and decided that it would be worthwhile to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very easy to deal with Martin and Becka at Carsons ......”

Share on :
May 25,2015
Minithumbup
By: 'Cornish'
May 25,2015
1 people found
this helpful
Very easy to deal with Martin and Becka at Carsons in Woking. Gave realistic valuation and property assessment. Organised superb 'open day' with 24 viewings from which 6 offers were received with one above the asking price! Clients financial standing was also satisfactorily assessed to avoid time-wasters. ...
read full review
Comment on agent fees
Very fair rate of 1% - a nearby agent wanted 2.75%!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Really disappointed about the level of service and integrity. I ......”

Share on :
Apr 03,2015
Minithumbdown
By: 'savkat'
Apr 03,2015
2 people found
this helpful
Really disappointed about the level of service and integrity. I have never had the phone put down on me before from an estate agent, very amatuer...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After the initial tenancy was setup the agent has needed ......”

Share on :
Feb 02,2015
Minithumbdown
By: 'Anon'
Feb 02,2015
2 people found
this helpful
After the initial tenancy was setup the agent has needed constant chasing around the tenancy renewal and dealing with issues around fees and deposits. On several occasions said they had done something, or promised they would do something and then didn't. Accounts and renewals are ...
read full review
What agent could do to change your mind?
Actually deliver on the levels of service their website claims they offer and that would go someway to justifying the fees. Don't make promises you can't keep or claim something has been done when it hasn't.
Attached Filesnbsp;
Comment on agent fees
For the level of service offered the fees are excessive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We recently sold our house in Old Woking through Carson & ......”

Share on :
Nov 26,2014
Minithumbup
By: 'Mrs'
Nov 26,2014
0 people found
this helpful
We recently sold our house in Old Woking through Carson & Co without ever meeting face to face (as we are living in Australia). Everything was done over the phone or per email and it was a pleasure to deal with Carson & Co, especially Kunal Trehan ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were very happy with the service we received during ......”

Share on :
Nov 18,2014
Minithumbup
By: 'Anon'
Nov 18,2014
0 people found
this helpful
We were very happy with the service we received during the sale of our property, which was managed quickly and efficiently. The agent was friendly, courteous, and kept us well informed....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Seymone. Her excellent local knowledge enabled her to give us ......”

Share on :
May 29,2014
Minithumbup
claim your profile
Seymone
By: 'Kathy'
May 29,2014
0 people found
this helpful
Seymone. Her excellent local knowledge enabled her to give us a quick valuation over the phone. Because of this we decided to use Carson to act for us. She was also able to deal with a last minute planning application problem with a minimum of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am tenant of Carson & Co who has a good ......”

Share on :
May 29,2014
Minithumbdown
By: 'Mani'
May 29,2014
2 people found
this helpful
I am tenant of Carson & Co who has a good big office in town but I m very sorry to say that the service they provide is really poor and very unprofessional they do not check property before renting, when I moved in the property ...
read full review
What agent could do to change your mind?
First impression is the last can't change my mind
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We recently purchased a property were very impressed with the ......”

Share on :
Apr 30,2014
Minithumbup
claim your profile
Seymone
By: 'G'
Apr 30,2014
0 people found
this helpful
We recently purchased a property were very impressed with the personal service we received from all the staff at Carson & Co Woking and in particular, Seymone Roberts and Mark Reardon the sales personnel and Melanie Williams the sales processor. They were very professional, personable and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Kunal and Martin worked hard to secure a sale for ......”

Share on :
Apr 30,2014
Minithumbup
By: 'Anon'
Apr 30,2014
0 people found
this helpful
Kunal and Martin worked hard to secure a sale for us after many viewings. There feedback was open and honest. They were very patient and offered sound advise at the right time when they recommended a price reduction. I think other agents would have gone ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Carson & Co, Woking GU21 6EN



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn