0% lettings valuation accuracy
50% lettings fee satisfaction
Mar 15,2018
Mar 15,2018
3
people found
this helpful
this helpful
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their pocket as they blame you for everything as they never admit any wrongdoing. Avoid this agency.
Comment on agent fees
Fair
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Latest Reviews
15th Mar 2018
reviewed by 'Agent'
21st Nov 2013
reviewed by 'Lambrose'
11th Aug 2012
reviewed by 'Junkyard'
19th Dec 2009
reviewed by 'Mr'
Opening Hours
Address
Barrie Alderton
73 Southover Street
Brighton
Brighton and Hove
BN2 9UF
01273 570242
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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- Sales
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- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Mar 15,2018
Mar 15,2018
3
people found
this helpful
this helpful
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their ...
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Comment on agent fees
Fair
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May 08, 2018
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(1)
Beware of this company, they need constant chasing to get anything done.
We rented from Barrie Alderton for 6 months and it was awful.
-The first mistake was that the written contact said 12 months when we had verbally agreed to 6.
-the house wasn't clean when we moved in, the bathroom was particularly mouldy- the shower curtain was stuck to the bath with mould.
- the house had a number of issues, some of which were sorted, some weren't, but generally I had to email and ring them endles ...
Jan 17,2015
Jan 17,2015
2
people found
this helpful
this helpful
Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and ...
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Nov 21,2013
Nov 21,2013
4
people found
this helpful
this helpful
For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, ...
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What agent could do to change your mind?
Following the necessary procedure to move out is fine. Being treated with spite, having the referencing people phoning us upset and being deliberately difficult should be left in the playground.Attached Filesnbsp;
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Aug 11,2012
Aug 11,2012
6
people found
this helpful
this helpful
When being shown around the property our group and the group that came before us were promised that the kitchen would be refurbished (no handles on units, peeling wallpaper, doors hanging off of their hinges). We later expressed interest in this property and also asked ...
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What agent could do to change your mind?
Not made empty promises, been far more open and honest and treated us better than an annoyance.Attached Filesnbsp;
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Dec 19,2009
Dec 19,2009
9
people found
this helpful
this helpful
We took the property on the proviso a new kitchen would be put in, as Barrie advised us it would be, incorrectly, it would appear, as we lived their for a year and half and the kitchen never came. It was supposed to be unfurnished ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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We rented from Barrie Alderton for 6 months and it was awful.
-The first mistake was that the written contact said 12 months when we had verbally agreed to 6.
-the house wasn't clean when we moved in, the bathroom was particularly mouldy- the shower curtain was stuck to the bath with mould.
- the house had a number of issues, some of which were sorted, some weren't, but generally I had to email and ring them endlessly to get anything done.
- in the end I threatened to go to environmental health which prompted them to send a senior member of staff around to look at the house and make lots of promises that where never acted upon.
- various handy man came and went no work was done.
- at one point they sent a handyman around to paint black Bitumen paint in the corners of most of the rooms (not actually where the mould was) they didn't tell us that was what they were doing so when me and my three-year-old got home we had quite a shock. My daughter found this distressing.
- towards the end of our 6 months' tenancy, before we had handed in our notice they rang me to ask if a family could look around the house – they had put it on right move and we didn't even know! I assumed the landlord had given us notice but they had not told us. The Landlord was away so we didn't know if our tenancy was coming to an end for over two weeks. I spoke to the manager who was apologetic and said he would be doing everything he could to find out what was happening but we never heard back and I had to ring and email to get the issue resolved.
-When we left we didn't hear about our deposit for three weeks so again I started chasing. Eventually we got part of the deposit back but they tried to keep some money to re decorate over the black paint.
-They provided a receipt for a post tenancy clean that was dated from before we had even moved into the house.
We disputed this and I sent screen shots of emails I had sent over the six months with my various complaints and saved it as a PDF, and said we wouldn't pay for any work without dated, detailed receipts, they gave us our full deposit back. After I sent the final email with the PDF attached I had to email twice just to get an acknowledgement of the email let alone an answer to the question of our outstanding deposit.