The Bristol Residential Letting Co
Southville, Bristol, BS3
4.3/5, 45 reviews
87% recommended
95% lettings valuation accuracy
81% lettings fee satisfaction

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“Avoid this branch/ James boyack like the plague. Disgusting customer ......”

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Mar 14,2018
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James
By: 'B'
Mar 14,2018
3 people found
this helpful
Avoid this branch/ James boyack like the plague. Disgusting customer service. Never been so let down by an agency. Lies continually about various aspects of the handover and maintenance. Only responded to emails or calls when it was he that needed something. Will go out of my way now to make people aware of what he's like.
Comment on agent fees
Bad
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By: Don McKeever
May 23, 2018
Dear 'B',
I am sorry that you have felt the need to post a negative review about our business and more specifically James Boyack. You have not provided any indication of who you are, or indeed the property you occupy/occupied. We have a complaints procedure that allows a tenant to escalate to management and director level in our business. Unfortunately you have chosen not to do this and so offered us little opportunity to investigate your complaint. I would however state that James Boyack is a long term member of the team and is an exemplary property manager. We survey all of our landlords once per year to ensure they feel their property manager is meeting the highest standards that they should expect. James and in fact all of our team always pass with flying colors. Should you want to discuss your issue in more detail, I would be glad to discuss with you. Clearly, this forum is not the appropriate place to resolve a complaint. Regards, Don McKeever - Lettings Director

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Latest Reviews

View all Reviews 45
30th Jun 2021
reviewed by 'Connie'
“Great experience with finding our new property, quick response times and happy to answer our questions. We have had a ......”
28th Jun 2021
reviewed by 'Laura'
“Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always ......”
13th Mar 2021
reviewed by 'Ros'
“I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even ......”
10th Mar 2021
reviewed by 'Billy'
“Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful ......”
26th Jun 2019
reviewed by 'Hugo'
“Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be ......”
17th Apr 2019
reviewed by 'John'
“Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have ......”
Opening Hours
  • Monday: 9.00 - 6.00
  • Tuesday: 9.00 - 6.00
  • Wednesday: 9.00 - 6.00
  • Thursday: 9.00 - 6.00
  • Friday: 9.00 - 6.00
  • Saturday: 9.00 - 2.00
  • Sunday: Closed
Address

The Bristol Residential Letting Co
222 North Street
Southville,Bristol
North Somerset
BS3 1JD
01173708818

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 81% £550 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 0 7 6 0 0 0 0 0 0
Areas covered
  • BS1
  • BS2
  • BS3
  • BS4
  • BS5
  • BS13
  • BS14
  • BS41
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Clifton, BS8
Southville, BS3

“Great experience with finding our new propert......”

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Jun 30,2021
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By: 'Connie'
Jun 30,2021
0 people found
this helpful
Great experience with finding our new property, quick response times and happy to answer our questions. We have had a great experience at the beginning with them....
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“Truly awful experience with Bristol Residenti......”

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Jun 28,2021
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By: 'Laura'
Jun 28,2021
2 people found
this helpful
Truly awful experience with Bristol Residential Letting agents, particulatly with Greg Mander as our property manager. Ever polite but always completely useless. We raised issues on so many occasions that were ignored to the point that there was still outstanding issues unaddressed at the point ...
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By: James Boyack
Jul 07, 2021
View all comments (1)
Hi Laura, We have had some additional correspondence with you in relation to your dissatisfaction over the service you received during your tenancy at a property we manage. I would like to apologise again that as a company we did not reach the level of communication which we feel we usually offer to both our tenants and landlords. That being said, we did take what I feel was appropriate action in trying to assist you to manage the condensation problems you had in the property and in ...

“Awful company...”

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Mar 13,2021
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By: 'Ros'
Mar 13,2021
3 people found
this helpful
I had a really awful experience with the Bristol Residential Letting Co. They took ages to make any repairs, even when there were serious problems, and would just avoid answering phone calls or providing information. During my time in one of their managed properties the ...
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By: Andy Peters
Jul 07, 2021
View all comments (1)
Dear Ros, It was disappointing to read the review you left with your having been a tenant of ours for 3 years. We take all feedback seriously and learn lessons from both negative and positive. With such negative feedback in a public forum, it is important we provide our version of events. I would refute your claim that it took ages for repairs to be carried out and can confirm there was always a Property Manager in the office should you wish to have called. You state your main issue ...

“Great service. Great communication. Quick res......”

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Mar 10,2021
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Karen
By: 'Billy'
Mar 10,2021
0 people found
this helpful
Great service. Great communication. Quick response. Used find a tenant service - found tenants within 2 weeks. Josh was very helpful and professional throughout. Karen was also helpful....
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“Excellent agency...”

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Jun 26,2019
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Damien
By: 'Hugo'
Jun 26,2019
0 people found
this helpful
Damien Riley and his team have provided an excellent service during my tenancy. The level of professionalism is to be commended. Any issues with the property I rent have always been swiftly resolved and I have felt listened to and respected throughout. More recently Damien ...
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“FIRST RATE AGENCY...”

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Apr 17,2019
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By: 'John'
Apr 17,2019
0 people found
this helpful
Bristol Residential have let and managed properties in Bristol for me for the past 7 years. Throughout this period I have found them to be very efficient in all aspects of the process - really on the ball. Very helpful with any queries, too. Tenants seem ...
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Comment on agent fees
Fees are appropriate with no hidden extras
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“Excellent service...”

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Mar 21,2019
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Damien
By: 'Rosie'
Mar 21,2019
0 people found
this helpful
Damian is our point of contact and provides a first class property management service. He deals promptly with any queries or problems, and always comes back quickly with an answer. He's friendly and professional and nothing is too much trouble. A refreshing change from other ...
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Comment on agent fees
Fees are in line with what we expected
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“best property managers ever...”

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Mar 09,2019
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By: 'Brad'
Mar 09,2019
0 people found
this helpful
I have been a residential landlord for 25 years. For the past three years I have been working with Bristol Residential. Their level of service far exceeds any I have experienced in the past. They are full service - from assistance in identifying investment property to ...
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“Flat Rental...”

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Feb 23,2019
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By: 'V'
Feb 23,2019
0 people found
this helpful
We have been engaging the Bristol Residential Letting Co for the past six years for their help in finding us tenants. We are, indeed, very pleased with the service they provide. The staff are always quick to respond and very efficient. We will certainly continue ...
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“In good hands......!...”

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Feb 12,2019
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Andy
By: 'JG'
Feb 12,2019
0 people found
this helpful
Very pleased with BRLCo's management of my rental property. Communications are clear & timely, and Andy's attention to detail is particularly reassuring....
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Comment on agent fees
In line with industry norms.
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“Proffessional service received by Josh...”

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Dec 18,2018
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By: 'Mat'
Dec 18,2018
0 people found
this helpful
Josh was great from start to finish. He was positive, proffessional & found me some great new tennants. Would highly recommend Josh....
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Comment on agent fees
To be expected
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“Effiicient, Direct, Helpful & Friendly...”

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Dec 05,2018
Minithumbup
By: 'K.J.N.Phifer'
Dec 05,2018
0 people found
this helpful
Firstly, it helps greatly that their office is open Saturdays. Definitely a help for those of us who can't take off work in the middle of a weekday! They were friendly, efficient and helpful through every step of the way. I have heard horror stories (...
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Comment on agent fees
The fees were standard, i.e. going market price.
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“Great...”

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Dec 03,2018
Minithumbup
By: 'Eric'
Dec 03,2018
0 people found
this helpful
The entire letting process was extremely smooth and straightforward. I love the flat and would be happy to work with Josh and the rest of the Bristol Residential Letting Co in the future....
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“Very easy process...”

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Nov 25,2018
Minithumbup
By: 'Eric'
Nov 25,2018
0 people found
this helpful
Josh and the rest of the Bristol Residential Letting Co were very easy to work with and the overall process went very smoothly....
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“5 star rating...”

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Nov 12,2018
Minithumbup
By: 'Vikster'
Nov 12,2018
0 people found
this helpful
I used Don at Bristol Residential Letting recently for my first tenancy agreement; he was very extremely efficient, prompt, thorough and explained the process fully. It was a smooth and stress-free process. Looking forward to the next one! Highly recommend!...
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“Great experience with Bristol Residential Letting Co...”

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Nov 05,2018
Minithumbup
By: 'Bristol'
Nov 05,2018
0 people found
this helpful
Josh made letting my apartment very straightforward, I couldn't have asked for a more professional but also friendly service. My flat was let very quickly to my ideal tenant. Since the property was let, I have also been very happy with the management service provided ...
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Comment on agent fees
No issues with the Agent's fees.
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“Honest, trustworthy and professional...”

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Sep 28,2018
Minithumbup
By: 'Tony'
Sep 28,2018
0 people found
this helpful
Since entrusting my properties to BRL after a disastrous and costly experience with my previous letting agent, I have been very impressed in all my dealings with them. Ed was very understanding and empathetic to my situation and like Don and the rest of the ...
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Comment on agent fees
Wey fair and reasonable fees for a five star service
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“Wonderful to work with...”

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Sep 25,2018
Minithumbup
By: 'Joanne'
Sep 25,2018
0 people found
this helpful
I have had The Bristol Residential Letting Co manage my rental properties for years. They are simply wonderful, extremely helpful, knowledgable, reliable, efficient, ahead of their game... the list goes on. I would not be where I am with my property portfolio without them. The ...
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Comment on agent fees
Good
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“The best Bristol letting agent for Landlords...”

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Sep 18,2018
Minithumbup
By: 'HCJ'
Sep 18,2018
0 people found
this helpful
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service....
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“The go-to guys for lettings in Bristol...”

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Jun 20,2018
Minithumbup
By: 'BH1987'
Jun 20,2018
0 people found
this helpful
I've used most of Bristol's letting agencies in the past - either as a tenant myself or as a landlord - and have found Bristol Res to be a league ahead of the other options. They operate with a genuine understanding of your situation; and ...
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Comment on agent fees
Matched fees for one of their competitors, which has proved to be great value for money - same fee for a better service.
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“Exceptional service from a friendly team...”

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Jun 13,2018
Minithumbup
By: 'Nick'
Jun 13,2018
0 people found
this helpful
We're very happy with the support from Don, Joshua, and all at The Bristol Residential Letting Co. Southville office. Tenants were found quickly, payment and paperwork is managed well, and the team's knowledge of the local area was very helpful in choosing a property to ...
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Comment on agent fees
Very reasonable fees for the level of service offered.
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“Bristol Residential Letting Review...”

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Jun 08,2018
Minithumbup
By: 'Paul'
Jun 08,2018
0 people found
this helpful
Speaking as a Landlord with one property to let, I would definitely recommend Bristol Residential Letting. The guidance and advice provided by Don and the staff in the Southville branch has not only been invaluable in helping me to understand the requirements of letting a ...
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Comment on agent fees
Very Good
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“Avoid if you can...”

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Apr 30,2018
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James
By: 'Ex'
Apr 30,2018
2 people found
this helpful
Avoid renting a property that has this company as the agent if you possibly can. We were only at the property for six months and had issues with damp and stinking drains. There was an attempt to resolve the damp issue with a 'cheap and ...
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Comment on agent fees
Disgracefully expensive for zero service.
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By: Don McKeever - Lettings Director
May 29, 2018
View all comments (1)
I am sorry that you have felt the need to post a negative review in this instance and were not happy with the overall service provided by The Bristol Residential Letting Co during your time at the property. The damp issue which was raised by yourself while living at the property was resolved within a short time of being raised with us and there have been no issues since. The works completed were as recommended by an experienced contractor and not a budget or temporary solution. Regarding t ...

“my experience with the co....”

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Mar 23,2018
Minithumbup
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By: 'Alison'
Mar 23,2018
0 people found
this helpful
I changed a little less than a year ago to The Bristol Residential Letting Co. from another company. This because I was unsatisfied with the way that co. managed my property in Bristol. Thanks to the BRLC the changeover was handled well by them. Since ...
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Comment on agent fees
Fair enough. I live abroad so am completely reliant on their management.
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“Avoid this branch/ James boyack like the plague. Disgusting customer ......”

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Mar 14,2018
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James
By: 'B'
Mar 14,2018
3 people found
this helpful
Avoid this branch/ James boyack like the plague. Disgusting customer service. Never been so let down by an agency. Lies continually about various aspects of the handover and maintenance. Only responded to emails or calls when it was he that needed something. Will go out ...
read full review
Comment on agent fees
Bad
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By: Don McKeever
May 23, 2018
View all comments (1)
Dear 'B', I am sorry that you have felt the need to post a negative review about our business and more specifically James Boyack. You have not provided any indication of who you are, or indeed the property you occupy/occupied. We have a complaints procedure that allows a tenant to escalate to management and director level in our business. Unfortunately you have chosen not to do this and so offered us little opportunity to investigate your complaint. I would however state that James Boyack is a ...

“I've worked with the team at The Bristol Residential Letting ......”

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Jan 31,2018
Minithumbup
By: 'Ben'
Jan 31,2018
0 people found
this helpful
I've worked with the team at The Bristol Residential Letting Company for about 3 years. They provide an absolutely brilliant service. They always deliver on their promises and always go the extra mile. The are professional and excellent to deal with. I would highly recommend them....
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“It is seldom nowadays that you get to work with ......”

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Dec 11,2017
Minithumbup
By: 'Mike'
Dec 11,2017
0 people found
this helpful
It is seldom nowadays that you get to work with such a professional organisation. I have had the pleasure of working with members of staff from both the Southville and Clifton office. I could not praise their knowledge, flexibility and helpfulness more highly. They were ...
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Comment on agent fees
Fair
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“If I could give them a 0 i would- they do ......”

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Nov 14,2017
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By: 'annoyed'
Nov 14,2017
1 people found
this helpful
If I could give them a 0 i would- they do anything to take your deposit, bad service, they would chase for rent before it was even due, move things around when coming for viewings- unethical, horrible humans...
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By: Don McKeever
May 23, 2018
View all comments (1)
I am sorry that you have felt the need to post such a scathing review of our business. I have not received a complaint of any sort from a tenant in relation to issues you mention. I would therefore assume you have not felt the need to raise a complaint. I feel you are being grossly negative and unfair on the superb service our business offers to both landlords and tenants. Should you have had an issue with our assessment of deposit deductions due, you are offered the opportunity to dispute throu ...

“Under no circumstances should you rent from this firm. They ......”

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Feb 22,2017
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James
By: 'd38'
Feb 22,2017
3 people found
this helpful
Under no circumstances should you rent from this firm. They are a cowboy outfit that simply exploit and neglect tenants. Be under no illusions - they are not there to provide you with a service. They are there to represent and manage the property on ...
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Comment on agent fees
Extremely bad.
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By: Don McKeever
Feb 22, 2017
View all comments (1)
Dear Sir/Madam, It is unfortunate that you have felt the need to comment on our service. I cannot identify who you are by your 'd38' profile name. I can assure you that we carry out every check out as per TDS guidelines. We are all professionally trained and the business is affiliated with ARLA& TPO. It would be in everyones interests for the property to be returned how it was found at the commencement of the tenancy with exception for fair wear and tear. We would be delighted to release full ...

“I had rented a 3 bed house from BRL and had ......”

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Jan 13,2017
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James
By: 'Louise'
Jan 13,2017
1 people found
this helpful
I had rented a 3 bed house from BRL and had six month periodic checks all through the 3 years I was there, after every visit they emailed me to say they were happy with the property and for me to extend my tenacy.....which I did, ...
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Comment on agent fees
bad
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By: Don McKeever
Jan 23, 2017
View all comments (1)
Dear Louise, I am sorry that you have taken this view of the management and assessment of deposit deductions following your checking out of the property. During our check out inspection, we found the property to be below the standard we would expect. The landlord was certainly in agreement with our assessment when he visited. There were multiple issues raised which have been detailed in your check out report along with photos. Where we could not form our own professional opinion, we sought prof ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Clifton Office Complaints Procedure

The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.

1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.

2. Should this not bring a resolution please write to Deborah Hadley, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.

3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail [email protected] who will ensure the grievance is investigated by a Director not directly involved with the grievance.

4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk


Last updated at 1:00 AM 01/01/1970 by

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