100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
Mar 14,2018
Mar 14,2018
0
people found
this helpful
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I have been renting from Connells for four months now. I have found the whole team friendly as anything and somebody's always about to take your call when needed.
I have encountered a lot of problems/faults with my property after moving in, some of these issues are resolved on the same day others have taken too long but this isn't a fault of Connells, the length of time my repairs have taken is due to the landlord not wanting to put their hand in their own pocket. Now I have practically been on their case for months (connells) regarding this and that but two big things in particular.
Claire in rentals has done her upmost and succeeded finally in the repairs i needed. Yes, They certainly should not have taken so long or been questioned to start with but the blame isn't with Connells they've done everything in their power. It's just a shame tenants have to suffer when a landlord doesn't want to repair.
The whole process of moving in was relatively easy just a bit of a wait for the checks but I expect that's all estate agents.
When they haven't needed the landlords permission as such (ie Front door jamming, electrical faults etc) The repairs are done almost instantly so I can not faults there normal turn over times.
My only issue at all in my experiences with them is their communication skills, which could be a bit better even if tenants are annoyingly requesting weekly updates to their situations.
I have encountered a lot of problems/faults with my property after moving in, some of these issues are resolved on the same day others have taken too long but this isn't a fault of Connells, the length of time my repairs have taken is due to the landlord not wanting to put their hand in their own pocket. Now I have practically been on their case for months (connells) regarding this and that but two big things in particular.
Claire in rentals has done her upmost and succeeded finally in the repairs i needed. Yes, They certainly should not have taken so long or been questioned to start with but the blame isn't with Connells they've done everything in their power. It's just a shame tenants have to suffer when a landlord doesn't want to repair.
The whole process of moving in was relatively easy just a bit of a wait for the checks but I expect that's all estate agents.
When they haven't needed the landlords permission as such (ie Front door jamming, electrical faults etc) The repairs are done almost instantly so I can not faults there normal turn over times.
My only issue at all in my experiences with them is their communication skills, which could be a bit better even if tenants are annoyingly requesting weekly updates to their situations.
Comment on agent fees
1700 to move in. Standard.
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Latest Reviews
18th Jun 2022
reviewed by 'Jeff'
16th Mar 2019
reviewed by 'Laura'
3rd Mar 2019
reviewed by 'SMITH'
16th Aug 2018
reviewed by 'Mazantics81'
14th Mar 2018
reviewed by 'Mazantics81'
8th Mar 2018
reviewed by 'Annoyed'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £225,000 | £225,000 |
| Lettings | 0% | 75% | £450 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 1 | 0 | 0 | 3 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 18,2022
Jun 18,2022
0
people found
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This company is an utter shambles , as soon as they get your details the spam is relentless.
Make appointments and cancel or change at the last minute.
Avoid at all costs ....
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Mar 16,2019
Mar 16,2019
4
people found
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If you want to be black mailed, lied to and gazumped then this is the estate agents for you! Absolute joke of a company! Waste of time, they tell you they'll call you back and they never do, they try to force you to pay ...
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Comment on agent fees
BAD!!
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Jun 10, 2019
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(1)
Absolutely agree with you. I experienced worse than you. I wish I never used Connells for the sale of our property.
They messed it all up. Very poor service. ...
Mar 03,2019
Mar 03,2019
0
people found
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GREAT SERVICE FROM BOTH JANINE AND JACK. THEY NEGOTIATED THE BEST PRICE FOR ME AND HELPED FROM START TO FINISH. THEY EVEN HELPED WITH THE NEGOTIATION OF THE HOUSE I BOUGHT.
CAN'T THANK THEM ENOUGH...
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Comment on agent fees
VALUE FOR MONEY
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Aug 16,2018
Aug 16,2018
2
people found
this helpful
this helpful
The last review on this page was mine and I gave Connells four stars when I first moved in. Try to edit the review now 10 months in but I can't
Connells rented me out the house that was not fit for purpose from total rewire ...
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Comment on agent fees
Standard. Complete rip off.
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Mar 14,2018
Mar 14,2018
0
people found
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I have been renting from Connells for four months now. I have found the whole team friendly as anything and somebody's always about to take your call when needed.
I have encountered a lot of problems/faults with my property after moving in, some of ...
read full review
read full review
Comment on agent fees
1700 to move in. Standard.
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Mar 08,2018
Mar 08,2018
1
people found
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this helpful
I just need to say and inform others that Connells has been THE worst estate agent i have ever used and i have used afew.
communication back from them is a real problem when you need to talk to them / need repairs doing, yet the ...
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Comment on agent fees
average fees for an estate agent ( too high but they all are )
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Jan 27,2017
Jan 27,2017
3
people found
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this helpful
I wouldn't trust them to play a game of monopoly. I had to chase them at every stage of the purchase. Dreadful...
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Mar 08, 2018
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Have to say and make people awareness this is by far the worst estate agent I have ever been with. They do not return your calls. They do not fix the faults.
They just want your money.
Wish I hadn't taken a 'home' with them. ...
Jan 06,2017
Jan 06,2017
2
people found
this helpful
this helpful
Awful services and rude staff. Happy enough to take your money but as soon as you complain about mould and damp and other damages to the property, they ignore your emails and say well you signed a contract if you ask how to leave.
Would ...
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Comment on agent fees
Bad
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Dec 06,2016
Dec 06,2016
1
people found
this helpful
this helpful
Absolutely appalling service received. We had to ring twice to ask to view the property, there was no feedback asked of us. The offer process was a shambles. When we needed their help to progress the purchase they were just as uninterested. I would not ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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