Customer Services, Redhill, RH1
3.8/5, 72 reviews
74% recommended
53% sales valuation accuracy
54% sales fee satisfaction
63% lettings valuation accuracy
52% lettings fee satisfaction
Choices Estate & Letting Agents

“I have been warned by friends not to go to ......”

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Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
4 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they only gave us one gate key and no parking permits which resulted in both me and my flatmate getting a £100 fine for parking where we pay rent of £1200 for a 2 bedroom flat. We stayed with Choices for 11 months, had absolutely no support from them, they tried to get the holding deposit from us twice, my flatmate nearly paying that again while I was on holiday but I spotted it and when I called them they said it was a mistake. Worst part though was when after 1 year since we left, we get a letter from Council tax saying we owed £1300 after Choices said we stayed there until September when in fact we left the property at the end of May. When that was sorted, we had to wait one week for them to send an email with the confirmation that we did leave the property at the time we said, but obviously they didn't put the date we left, but instead they put a week extra to our contract. From nearly a £600 deposit per person, so £1800 deposit, all we got back was £45 each and that because we left a couch in the flat that wasn't there and apparently the removal cost for that was £400 which is complete nonsense. On top of that they finally deducted that holding deposit £500 again. This time we didn't say anything because we were finally happy to leave that agency behind. Ridiculously high rent, fees, no help whatsoever, customer service a joke.
Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
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Latest Reviews

View all Reviews 72
23rd Oct 2019
reviewed by 'James'
“Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that ......”
4th Jan 2019
reviewed by 'Rolly337'
“Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id ......”
9th May 2018
reviewed by 'ST'
“STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was ......”
4th Apr 2018
reviewed by 'NotComingBack'
“DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!!When was renting out my ......”
24th Mar 2018
reviewed by 'Unhappy'
“Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received ......”
22nd Mar 2018
reviewed by 'Sandra'
“I made an offer for the apartment with my agency and turned out the property was managed by Choices, so ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Choices
97-99 Brighton Road
Redhill
Surrey
RH1 6PS
01737783550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 53% 54% £0 £0
Lettings 63% 52% £345 £3,050
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 6 27 13 0 0 0 0 8 0
Areas covered
  • National
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Rankings
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Choices Image 1
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Staff seem very unhelpful, poorly trained, an......”

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Oct 23,2019
Minithumbdown
By: 'James'
Oct 23,2019
1 people found
this helpful
Staff seem very unhelpful, poorly trained, and misleading. After waiting for weeks for a reply from a property manager that was chasing our landlord I had to chase again for an update to be given a rude and empty response stating she had tried to ...
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“Absolute joke, dont use them...”

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Jan 04,2019
Minithumbdown
By: 'Rolly337'
Jan 04,2019
2 people found
this helpful
Everythingthing seemed kushty at the start - eager to take my money i moved in 2 weeks before christmas,- id asked for a few repairs in the place as sum doors was hanging off in the kitchen and some tiles missing - they told me ...
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Comment on agent fees
Bad
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By: Lee rollason
Jan 11, 2019
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Yes id like you to escalate this bigtime - im absolutely discusted how ive been treated - i moved out of flat 4, 55 brighton road 2 weeks before the contract date - im the one who should be getting reinburst money -not the other way around - please sort this out im tired of feeling like a victim ...

“STAY AWAY FROM THIS AGENT...”

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May 09,2018
Minithumbdown
By: 'ST'
May 09,2018
5 people found
this helpful
STAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the ...
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“The worst...”

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Apr 04,2018
Minithumbdown
By: 'NotComingBack'
Apr 04,2018
6 people found
this helpful
DO NOT EVER DEAL WITH THEM!! AVOID AT ALL COSTS.!!JOKERS. VERY UNPROFESSIONAL AND LAIRS!! When was renting out my apartment through them, they have change the rental price without my approval and have never apologised or bothered to get it corrected. Wouldn't touch them ...
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Comment on agent fees
Train your people to treat customers with respect, instead of letting clowns into your office
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“From the beginning it seemed like choices were only ever working with us for the money rather than helping us find a family home....”

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Mar 24,2018
Minithumbdown
By: 'Unhappy'
Mar 24,2018
6 people found
this helpful
Due to lack of communication we lost our £500 holding deposit. We were promised phone calls that we hardly ever received it was always us chasing. Everyone we spoke to gave us different advice. A complaint email has been sent but surprise - no reply! We ...
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Comment on agent fees
Bad your all bad
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“Terrible service...”

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Mar 22,2018
Minithumbup
By: 'Sandra'
Mar 22,2018
4 people found
this helpful
I made an offer for the apartment with my agency and turned out the property was managed by Choices, so it was not up to me to decide who to work with. I have not been seeking any assistance throughout 17 months of my tenancy, until ...
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“I have been warned by friends not to go to ......”

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Mar 12,2018
Minithumbdown
By: 'Ema'
Mar 12,2018
4 people found
this helpful
I have been warned by friends not to go to Choices but the reviews said otherwise. Well I can honestly say that the hell started after we signed the contract. First, they knew from the beginning that we have 2 cars, me and my 2 flatmates, they ...
read full review
Comment on agent fees
Fees way too high considering we had no help when we needed. They messed up with every chance they had and every time we had to pay.
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“When I moved in to my flat I was happy ......”

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Feb 16,2018
Minithumbdown
By: 'AngryTenant'
Feb 16,2018
6 people found
this helpful
When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me ...
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Comment on agent fees
Bad considering the lack of support they've provided.
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“Throughout my son's tenancy during his time at college in ......”

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Nov 09,2017
Minithumbup
upload your photo
Jade
By: 'Watsonian'
Nov 09,2017
0 people found
this helpful
Throughout my son's tenancy during his time at college in Brighton, Choices were professional, efficient and dealt with any queries promptly. I would like to give a specific mention to Jade Taylor whom I dealt with regarding the tenancy. As guarantor, there were occasions where ...
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Comment on agent fees
Not being of the the fee structure of other estate agents nor being resident in the locality I can't really comment.
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“As a landlord I am not impressed by Choices management ......”

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Oct 19,2017
Minithumbdown
By: 'Metronome'
Oct 19,2017
9 people found
this helpful
As a landlord I am not impressed by Choices management of my property over the last two years. After Choices initial customer service, once the contract was signed, communication dried up, emails and phone calls were not responded to, and in the end I got ...
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Comment on agent fees
Exorbitant. In my case, Choices company director emailed that the Office of Fair trading and The Property Ombudsman have asked Choices to agree a fair fee to release clients from the terms of their contract. However, in practice Choices have not set a standard fee for this option, and in my case the fee was exorbitant, but worth every penny as I am so relieved that I no longer have to deal with them.
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“Lucinda is very efficient, fair, enthusiastic and reliable staff.I ......”

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Oct 17,2017
Minithumbup
By: 'Bernadine'
Oct 17,2017
0 people found
this helpful
Lucinda is very efficient, fair, enthusiastic and reliable staff. I have been with choices with more than 10 years, I never seen anyone like her.She is an asset to Choices....
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Comment on agent fees
every penny we pay towards her wages is very with it.
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“I would steer clear of them in the future. Beware ......”

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Oct 13,2017
Minithumbdown
By: 'Wayne'
Oct 13,2017
3 people found
this helpful
I would steer clear of them in the future. Beware of them deducting for any false claim they can when you move out. Always inspect the Inventory Check-In and get a copy of it, and be sure to point out every little thing and have ...
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Comment on agent fees
Fees were high
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“Katie was polite,charming and easily accessible. If not instantly ......”

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Jul 18,2017
Minithumbup
By: 'Prime'
Jul 18,2017
0 people found
this helpful
Katie was polite,charming and easily accessible. If not instantly available, she always returned my calls. She is clearly very knowledgeable and was a pleasure to deal with....
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“Emma has been very responsive and helpful with any problems ......”

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Jun 29,2017
Minithumbup
By: 'Debra'
Jun 29,2017
0 people found
this helpful
Emma has been very responsive and helpful with any problems we had in the flat! Maintenance was quick and all our queries were answered. Would definitely recommend her....
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“Emma got to be one of the best housing agents ......”

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Jun 09,2017
Minithumbup
By: 'KM'
Jun 09,2017
0 people found
this helpful
Emma got to be one of the best housing agents I've ever worked with. She's very soft spoken and goes by the ethos happy client, happy life. You guys must be lucky to have her on your team.....
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“Professional, customer-focused and a nice person on top of it!......”

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Jun 08,2017
Minithumbup
By: 'Jacques'
Jun 08,2017
0 people found
this helpful
Professional, customer-focused and a nice person on top of it! I did not have that much experience with agents in UK before but it was a nice one!...
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“This is a review for other Landlords thinking of using ......”

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Apr 25,2017
Minithumbdown
By: 'NoChoices'
Apr 25,2017
7 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of ...
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Comment on agent fees
Prohibitive
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“The service from the entire office has been shambolic, timescales ......”

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Apr 12,2017
Minithumbdown
By: 'Dissatisfied'
Apr 12,2017
3 people found
this helpful
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation has....
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By: Katie Boyce
Apr 12, 2017
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I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can be of further assistance. ...

“A very pleasant, friendly and helpful lady who is always ......”

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Mar 21,2017
Minithumbup
By: 'MSDay'
Mar 21,2017
1 people found
this helpful
A very pleasant, friendly and helpful lady who is always polite and willing to help as much as she possibly can....
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“Choices found tenants for my flat in 2013. Since then I ......”

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Mar 14,2017
Minithumbup
By: 'John'
Mar 14,2017
0 people found
this helpful
Choices found tenants for my flat in 2013. Since then I have been extremely disappointed with the performance of all staff I have come across at Choices - with one very notable exception. As soon as I first came across Amy Francis, as a trainee portfolio ...
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“I really don't know where to start with this review ......”

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Mar 13,2017
Minithumbdown
By: 'Josh'
Mar 13,2017
3 people found
this helpful
I really don't know where to start with this review of Choices, but if you're only planning on reading the first line of this and are considering renting a property from them then I would recommend considering another agent. After moving into our property we ...
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“Emma has been extremely helpful, friendly and efficient in helping ......”

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Mar 10,2017
Minithumbup
By: 'Elizabeth'
Mar 10,2017
0 people found
this helpful
Emma has been extremely helpful, friendly and efficient in helping me deal with the many problems I have experienced while letting a room from Choices. On a number of occasions I waited weeks with serious issues in the room, only for Emma to sort things ...
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“Katie Boyce handled our situation very professionally and I cannot ......”

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Mar 02,2017
Minithumbup
By: 'IH'
Mar 02,2017
0 people found
this helpful
Katie Boyce handled our situation very professionally and I cannot recommend her highly enough. She is very efficient, prompt, professional and competent in her handling of complex issues....
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“Agent is slow, unprofessional, inefficient, always out of office, and ......”

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Dec 04,2016
Minithumbdown
By: 'Anon'
Dec 04,2016
4 people found
this helpful
Agent is slow, unprofessional, inefficient, always out of office, and as I cannot access the deposit until the agency releases it I am powerless and had no choice but to agree to the agency's claims in order of having any hope of getting some deposit ...
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Comment on agent fees
High fees and charges.
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“Katie looked after the eviction of our tenant. She was ......”

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Nov 12,2016
Minithumbup
By: 'Mrs.Siva'
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. ...
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Comment on agent fees
reasonable
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“My initial contact when starting my tenancy was Esme and ......”

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Nov 04,2016
Minithumbup
By: 'HULK'
Nov 04,2016
1 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence ...
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
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“Hello, Sophiya has been beyond kind and helpful! I haven't ......”

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Oct 07,2016
Minithumbup
By: 'Rebecca'
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and ...
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“Emma, really helped me out during the leaving of my ......”

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Sep 14,2016
Minithumbup
By: 'Mh'
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I ...
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Comment on agent fees
Average
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“Poor service, slow response to tenant or landlord requests and ......”

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Sep 06,2016
Minithumbdown
By: 'Steve'
Sep 06,2016
5 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
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“I have never met Emma in person, only via email, ......”

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Aug 24,2016
Minithumbup
By: 'Valentina'
Aug 24,2016
0 people found
this helpful
I have never met Emma in person, only via email, I can only say thank you for your amazing and wonderful customer care. She is gone over and beyond to solve my urgent issues and am so ever grateful to her time and effort. I ...
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Comment on agent fees
Reasonable
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:17 PM 31/10/2017 by allAgents

Awards won by Choices, Redhill RH1 6PS



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Branch - Customer Services, Redhill, RH1

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