“Really poor estate agency, treats their customers with contempt and ......”
1 Star Review
Mar 09,2018
By:
'gp1v07'
Mar 09,2018
Branch: London, 37 Southwick Street
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: W53R
Branch: London, 37 Southwick Street
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: W53R
2
people found
this helpful
Really poor estate agency, treats their customers with contempt and is disingenuous in their dealings with tenants.It's all smiles and niceties until you sign that contract.
They carried out building work on our flat without previously informing us when we signed the contract. They claimed it was 'emergency work', when it took 8 months to carry out. Re-pointing is not emergency work, its planned in advance. They'll use every loophole to ensure you can't get any compensation.
We experienced noise, residue and sediment coming through our flat. We even had a brick fall in front of our door while we were leaving it once. The owner personally sent round builders at 7am on Sundays to carry out drilling and brick work.
Comment on agent fees
Pretty high
2
people found
this helpful
Was this helpful?
Yes
However, without further information on your particular case we are really unable to comment on the reasons why re-pointing work was carried out.
re-pointing work can be classed as an emergency if there are issues relating to water ingress or structural problems. which it is likely may have been the cause of what has occurred.
As you say, it was an emergency and necessary work, therefore, there may not be an obligation for the landlord to inform a tenant prior to the commencement of the contract.
The company was set up to be a family run company and whilst we do endeavour to do our best to ensure that everyone is happy with all levels of service, if you were really displeased then may i ask if you had lodged a complaint with the Complaints officer formally?
We can't comment on builders attending on a sunday morning as all of Dendrow's contractors do not work sundays and if they work saturdays, it is by prior arrangement for a very specific purpose, unless there is a genuine need.
Should you wish to discuss this further, please do contact the Business Development Director at Dendrow who will be more than happy to discuss the situation with you.