89% sales valuation accuracy
82% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Mar 05,2018
Mar 05,2018
10
people found
this helpful
this helpful
We have had enough of these people now.
Bridges Estate agents continually misrepresented us and our interests for the entire time they had sole selling rights, we were ignored, lied to, insulted and basically forced into a position where we had to seek the help of another agent or lose our new home. It really came down to the final days of our mortgage offer.
We are disappointed because the behaviour of their employees throughout was that of people who knew they could get away with it, people who were used to treating unsuccessful sales as natural wastage, rather than as individual cases, cases of people and families who put their lives on hold, often for months, during the house buying process.
As soon as we attempted to seek the help of another agent after Bridges had recommended two unsuitable buyers in a row which resulted in two failed sales and months of our lives wasted and ignored our requests to remarket the property during both of these sagas, repeatedly. One of their agents approached the previous owners of our current home and attempted to sabotage our purchase, when they themselves were in danger of their chain also breaking down due to the delays.
Leaving them feeling quite shocked by her behaviour.
We are disappointed because the property industry is so poorly regulated and monitored that, behaviour which should be illegal can actually be considered as nothing more severe than immoral, and that apparently, is acceptable.
We are disappointed because at the hands of Bridges we have had one of the most stressful periods of our lives and our marriage and if I was to walk in to their office tomorrow, the person who tried to take my wife's dream home out from under her would just look at me and smile.
We are furious, that even though we have raised a complaint with the Property Ombudsman and the case is under review, that Bridges have tried to intimidate us with threats of legal action to recoup a fee that they didn't earn. Including filing a court Judgement against us, without ever revisiting our complaint, offering negotiations, or third party mediation.
Their Associate Director admitted to me in person (while trying to get me to knock £10,000 off the market value of our property because his poorly trained agents couldn't sell it) that he had to enforce their contract because if he didn't it would set a precedent. Basically, BRIDGES ALWAYS GET THEIR MONEY, regardless of the outcome for their customers.
We feel that the cost of raising claims against us against the cost of the actual claim shows that it is extremely important to Bridges that no one ever disputes their contract, their fee or their services. We do and its about time that we raised awareness of what we feel this company is about.
We are sure that many people before us have been scared into handing over their money after similarly bad experiences and we would like to prevent that happening to even one more person in the future.
This is just my experience, you can make up your own minds but I would recommend any other agent in the area.
Point to note: Belviour sold our place in a week with no problems.
Bridges Estate agents continually misrepresented us and our interests for the entire time they had sole selling rights, we were ignored, lied to, insulted and basically forced into a position where we had to seek the help of another agent or lose our new home. It really came down to the final days of our mortgage offer.
We are disappointed because the behaviour of their employees throughout was that of people who knew they could get away with it, people who were used to treating unsuccessful sales as natural wastage, rather than as individual cases, cases of people and families who put their lives on hold, often for months, during the house buying process.
As soon as we attempted to seek the help of another agent after Bridges had recommended two unsuitable buyers in a row which resulted in two failed sales and months of our lives wasted and ignored our requests to remarket the property during both of these sagas, repeatedly. One of their agents approached the previous owners of our current home and attempted to sabotage our purchase, when they themselves were in danger of their chain also breaking down due to the delays.
Leaving them feeling quite shocked by her behaviour.
We are disappointed because the property industry is so poorly regulated and monitored that, behaviour which should be illegal can actually be considered as nothing more severe than immoral, and that apparently, is acceptable.
We are disappointed because at the hands of Bridges we have had one of the most stressful periods of our lives and our marriage and if I was to walk in to their office tomorrow, the person who tried to take my wife's dream home out from under her would just look at me and smile.
We are furious, that even though we have raised a complaint with the Property Ombudsman and the case is under review, that Bridges have tried to intimidate us with threats of legal action to recoup a fee that they didn't earn. Including filing a court Judgement against us, without ever revisiting our complaint, offering negotiations, or third party mediation.
Their Associate Director admitted to me in person (while trying to get me to knock £10,000 off the market value of our property because his poorly trained agents couldn't sell it) that he had to enforce their contract because if he didn't it would set a precedent. Basically, BRIDGES ALWAYS GET THEIR MONEY, regardless of the outcome for their customers.
We feel that the cost of raising claims against us against the cost of the actual claim shows that it is extremely important to Bridges that no one ever disputes their contract, their fee or their services. We do and its about time that we raised awareness of what we feel this company is about.
We are sure that many people before us have been scared into handing over their money after similarly bad experiences and we would like to prevent that happening to even one more person in the future.
This is just my experience, you can make up your own minds but I would recommend any other agent in the area.
Point to note: Belviour sold our place in a week with no problems.
Comment on agent fees
The only thing they care about
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Latest Reviews
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reviewed by 'Paul'
30th Mar 2019
reviewed by 'Never'
8th Aug 2018
reviewed by 'Dr.'
7th Mar 2018
reviewed by 'JC'
5th Mar 2018
reviewed by 'Boostug'
Opening Hours
Address
Bridges Estate Agents
67-69 High Street
Aldershot
Hampshire
GU11 1BY
01252 361501
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 82% | £178,500 | £665,000 |
| Lettings | 0% | 25% | £1,000 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 2 | 5 | 3 | 6 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 19,2020
Dec 19,2020
0
people found
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Unprofessional behaviour no information about properties and services rude behaviour and I don't think we need their services as too many agents are far better than this...
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Aug 13, 2022
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(2)
Very poor, didn't help me at all and let me get a long way through the system into buying a property and then suggested to their seller that someone else should get it. I had already got a survery on the property too, so lost all the money I had spent. I went very quickly to another agent. Do not trust these people. Should be sacked or prosecuted. ...
Apr 24,2019
Apr 24,2019
2
people found
this helpful
this helpful
After having dealt with Bridges Letting Agent, I have had the most horrific customer service. First they tried to move me into a property that had health and safety issues, after I refused to move in they then charged me a second admin fee to ...
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Comment on agent fees
Awful. £550 for a few bits of paper, then charged me a further £200 because I couldn't move into the house because it was not safe!
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Mar 30,2019
Mar 30,2019
1
people found
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this helpful
We decided to use bridges thinking their aggressive sales tactics would ensure a quick sale, unfortunately this was far from the truth, they had agents showing the house who could not answer basic questions about the house due to a lack of perpeeation on their ...
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Comment on agent fees
Average
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Apr 16, 2019
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Reply is not factual, it was less than 5 months after terminating your contract we sold, other houses also did not sell and had our experience with poor unqualified views and he saw fit to complain to your management, Agents tasked to show our house that mislead viewers within 60 seconds of walking in the door , agents who couldn’t even describe an orangery. Try and cover yourselves in roses but for me your what one would put on roses. ...
Aug 08,2018
Aug 08,2018
0
people found
this helpful
this helpful
End of tenancy return of the deposit with a landlord who isn't in the country.
Cody was my only communication with in Aldershot.
She managed to draw an agreement, send to landlord and to me agreeing of any deductions. And the return of the deposit. ...
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Comment on agent fees
Good (worth it)
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Mar 07,2018
Mar 07,2018
0
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I have just used Bridges for a sale and purchase of property and the team in Aldershot have been great. Second time lucky on the sale as first one fell through and Nikki has been a star in getting this progressed for me. She listened ...
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Good
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Mar 05,2018
Mar 05,2018
10
people found
this helpful
this helpful
We have had enough of these people now.
Bridges Estate agents continually misrepresented us and our interests for the entire time they had sole selling rights, we were ignored, lied to, insulted and basically forced into a position where we had to seek the help ...
read full review
read full review
Comment on agent fees
The only thing they care about
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Jan 03,2018
Jan 03,2018
0
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What a great team from start to finish
Great communication regular updates
No trouble recommending to anyone thank you all but especially Nikki Best !!...
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Nov 09,2017
Nov 09,2017
0
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Both Laura & Nikki were absolutely fantastic with sale of our house. Reassurance and help all the way.
Truly both amazing...
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Good
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Nov 08,2017
Nov 08,2017
0
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Our sincere heartfelt thanks and appreciation of the truly outstanding customer services provided and exceeding in displaying their professional guidance....
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Good
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Nov 04,2017
Nov 04,2017
0
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Service was great and helped me move my new property along.
Contacted me back promptly when messages left.
Thanks Girls...
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Jun 27,2017
Jun 27,2017
0
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I would like to thank everyone at Bridges for all their help with the purchase of my property, especially Nikki and Frank. From the initial viewing with Laura, they were very supportive from start to finish. Any queries I had were responded to and advice ...
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Jun 21,2017
Jun 21,2017
2
people found
this helpful
this helpful
As a landlord, with my first tenants I was very happy with Bridges, my tenants paid their rent on time and when they moved out the house it was left clean and tidy, I had no cause for complaint. However, with the second tenant, he ...
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Comment on agent fees
Higher than Purple Bricks and the like, who provide the same service.
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Mar 06,2017
Mar 06,2017
0
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Everything you could want from an estate agent . Honest , reliable and above all They keep their promises .
They provide their customers with a coordinator who keeps everyone in the chain informed at all times .
First rate service all round .
House moves are stressful these guys ...
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Comment on agent fees
Great value for money.
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Feb 27,2017
Feb 27,2017
0
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I found both Mark and Zoe very open, not pushy and informative... Very good people! I felt very comfortable with the way they responded to my emails and with some of the complicated demands of the solicitors. I am extremely happy with all the dealings ...
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Comment on agent fees
I purchased so no fee paid.
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Feb 23,2017
Feb 23,2017
0
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Being a first time buyer with my husband, the whole buying process seemed very scary and complicated! we used bridges and looked at several houses until we found one we both loved! the team at bridges were very good at contacting us and getting us ...
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Comment on agent fees
N/A as we were only buying.
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Feb 15,2017
Feb 15,2017
0
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Massive thank you to Nikki & Simon Evans for purchase of our house. We never felt that we were 1st time buyer. They been really professional thorough our the process. Kept me updated every week and liaised with all the parties very effectively. Excellent customer service ...
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Feb 10,2017
Feb 10,2017
0
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Huge thank you to all at Bridges in Aldershot, especially Nikki and Mark who worked really hard to help with the sale of my property!...
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Feb 08,2017
Feb 08,2017
0
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Over the moon with the service we received, nothing was too much trouble (however many emails I sent!). Felt totally supported, and that they were always working towards getting the best price for us in the smoothest way possible. Many thanks Laura and Nikki...
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Jan 28,2017
Jan 28,2017
0
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My partner & I Moved recently and has amazing service from jo and Alan would happily use them again and would recommend bridges to anyone :)...
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Comment on agent fees
GOOD
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Estate Agent in GU11 
