67% sales valuation accuracy
68% sales fee satisfaction
0% lettings valuation accuracy
83% lettings fee satisfaction
Mar 05,2018
Mar 05,2018
4
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We had the misfortune of renting a property from Eastbank Studios for 4.5 years, moving out in January 2018 due to them wanting to increase the rent by £300 per month. The list of issues we had dealing with them is extensive but I will attempt to give an overview below:
- When we first moved in, we specifically asked whether it came fully furnished. We were reassured that it came with everything you would expect. Once we had signed the contract and moved in, we found there was no washing machine in the kitchen. We contacted Eastbank and were told âOh, no, we no longer provide washing machines as we find they break down and we have to replace them.â We ended up having to rent a machine for £15 a month.
- All the furniture provided was of the lowest and cheapest quality you could imagine. The wooden table fell to bits within a couple of months.
- Email correspondence from Eastbank was often poorly and unprofessionally written. Bad spelling, bad grammar, incoherent and written in multi coloured Comic Sans. It would often take multiple emails to get any kind of proper resolutions.â¨
- We had an electrical fault where the fuse box burnt out and we lost all power. We called out an emergency Electrician to come and have a look who informed us that the electronics were over 60 years old and illegal. He said we were very lucky it hadn't caused a house fire.
- We had a severe damp problem in one of the rooms where the whole wall was covered in wet, black mold. A real danger to health. We emailed numerous times with no response. Called numerous times, left answerphone messages, nothing. I decided to go into the office to speak to them directly but when I arrived they refused to speak to me or let me in without an appointment. How am I supposed to get an appointment if they don't reply to any of my emails or calls? Someone finally let me in after 30 minutes of standing outside and a heated conversation took place. It took them over 4 months to get around to fixing it, with my housemate forced to sleep on the living room sofa for the duration.
- Standard safety requirements such as smoke alarms or carbon monoxide detectors weren't fitted until 3 years into the tenancy.â¨
- While speaking to Jacqui on the phone, she once informed me that she had let herself into our property earlier in the day to have a look around. When I informed her that by law she had to give us 24 hours notice, she replied âWhat ya gonna do?â
- A friend was due to take over one of our rooms so we went through the necessary arrangements to put him on the contract. When he arrived at their offices to sign the contract, having specifically booked a day off work and having been unable to get a response from them via email or phone, they refused to let him in without an appointment. After 30- 40 minutes of waiting outside and ringing the buzzer, someone finally let him in, at which point a full-blown shouting match apparently ensued. My friend contacted me that day to explain what had happened and that he was unwilling to go into any into kind of agreement with this company and would have to pull out at the last minute. We were left with having an empty room and having to cover the rent ourselves until we could find someone else to fill it.
- The back garden was a dump with loads of rubbish etc for the duration of our tenancy. This was a shared garden with the neighbour below but apparently this should have been Eastbank's responsibility to maintain. For example the metal steps going down into the garden were crumbling with rust and a danger to walk on.
- Every time, we would add someone new to the contract, they would try and slap us with yet another rent increase.
- Towards the end of the tenancy we received a text message informing us that painters would be coming around the following day to re-paint the flat. Concerned as to what had prompted this, we contacted Eastbank and spoke to the painters and Jason the repair man about the purpose of the painting. They promised us that there was nothing to worry about and that it was just the responsibility of the letting agent to freshen up the property every 4-5 years. Some of the walls were a bit scruffy so we cautiously agreed for them to go ahead. In what turned out to be a massive upheaval, we had the painters in the property for over two weeks. They took down all our artwork and fixtures without asking us which was a huge pain to have to put back up. 3 days after the painting had been completed, we received an email from Eastbank that the rent would be increasing by £300 per month. We felt deceived into allowing all this work to take place while we were happily still covering the rent, only for them to essentially hold us to ransom and force us out of our home.
- In the end we decided enough was enough and we weren't prepared to be pushed around with such huge increases in the rental amount. The figure they were looking for was clearly over what the property was worth. A fact that was reflected by the property being empty for over two months after we left and them having to decrease the figure they were asking for. So in essence they lost more money by having the property empty for that time than if they had accepted our offer of a £150 increase in the rent per month. Plus, they lost long-term tenants who always paid our rent on time and looked after the property as if it was our own.
- Once we had moved out Jacqui contacted us with a list of deductions from our deposits. Despite our cleaning job being impeccable, Jacqui insisted we would need to pay for a professional cleaner to come out and re-clean the toilet, oven, carpets and fridges. I provided photos we had taken clearly showing spotless fridges, toilets etc. She responded by saying she had misplaced her photos of the dirty items and attached photos of the dirty carpet. The photos she attached were of a completely different property. We decided it wasn't worth our time or energy to raise a dispute and paid the extra deductions so we could be done with Eastbank as soon as we possibly could.
- The remaining deposit was returned 4 weeks late, only after repeated emails and chasing.
This agency epitomises everything that is wrong with the rental market in London. Letting agents driven by greed and with a complete disregard for the people who make their homes and lives in the property they rent out.
Eastbank Studios. âViable, Reliable and Safe.â
- When we first moved in, we specifically asked whether it came fully furnished. We were reassured that it came with everything you would expect. Once we had signed the contract and moved in, we found there was no washing machine in the kitchen. We contacted Eastbank and were told âOh, no, we no longer provide washing machines as we find they break down and we have to replace them.â We ended up having to rent a machine for £15 a month.
- All the furniture provided was of the lowest and cheapest quality you could imagine. The wooden table fell to bits within a couple of months.
- Email correspondence from Eastbank was often poorly and unprofessionally written. Bad spelling, bad grammar, incoherent and written in multi coloured Comic Sans. It would often take multiple emails to get any kind of proper resolutions.â¨
- We had an electrical fault where the fuse box burnt out and we lost all power. We called out an emergency Electrician to come and have a look who informed us that the electronics were over 60 years old and illegal. He said we were very lucky it hadn't caused a house fire.
- We had a severe damp problem in one of the rooms where the whole wall was covered in wet, black mold. A real danger to health. We emailed numerous times with no response. Called numerous times, left answerphone messages, nothing. I decided to go into the office to speak to them directly but when I arrived they refused to speak to me or let me in without an appointment. How am I supposed to get an appointment if they don't reply to any of my emails or calls? Someone finally let me in after 30 minutes of standing outside and a heated conversation took place. It took them over 4 months to get around to fixing it, with my housemate forced to sleep on the living room sofa for the duration.
- Standard safety requirements such as smoke alarms or carbon monoxide detectors weren't fitted until 3 years into the tenancy.â¨
- While speaking to Jacqui on the phone, she once informed me that she had let herself into our property earlier in the day to have a look around. When I informed her that by law she had to give us 24 hours notice, she replied âWhat ya gonna do?â
- A friend was due to take over one of our rooms so we went through the necessary arrangements to put him on the contract. When he arrived at their offices to sign the contract, having specifically booked a day off work and having been unable to get a response from them via email or phone, they refused to let him in without an appointment. After 30- 40 minutes of waiting outside and ringing the buzzer, someone finally let him in, at which point a full-blown shouting match apparently ensued. My friend contacted me that day to explain what had happened and that he was unwilling to go into any into kind of agreement with this company and would have to pull out at the last minute. We were left with having an empty room and having to cover the rent ourselves until we could find someone else to fill it.
- The back garden was a dump with loads of rubbish etc for the duration of our tenancy. This was a shared garden with the neighbour below but apparently this should have been Eastbank's responsibility to maintain. For example the metal steps going down into the garden were crumbling with rust and a danger to walk on.
- Every time, we would add someone new to the contract, they would try and slap us with yet another rent increase.
- Towards the end of the tenancy we received a text message informing us that painters would be coming around the following day to re-paint the flat. Concerned as to what had prompted this, we contacted Eastbank and spoke to the painters and Jason the repair man about the purpose of the painting. They promised us that there was nothing to worry about and that it was just the responsibility of the letting agent to freshen up the property every 4-5 years. Some of the walls were a bit scruffy so we cautiously agreed for them to go ahead. In what turned out to be a massive upheaval, we had the painters in the property for over two weeks. They took down all our artwork and fixtures without asking us which was a huge pain to have to put back up. 3 days after the painting had been completed, we received an email from Eastbank that the rent would be increasing by £300 per month. We felt deceived into allowing all this work to take place while we were happily still covering the rent, only for them to essentially hold us to ransom and force us out of our home.
- In the end we decided enough was enough and we weren't prepared to be pushed around with such huge increases in the rental amount. The figure they were looking for was clearly over what the property was worth. A fact that was reflected by the property being empty for over two months after we left and them having to decrease the figure they were asking for. So in essence they lost more money by having the property empty for that time than if they had accepted our offer of a £150 increase in the rent per month. Plus, they lost long-term tenants who always paid our rent on time and looked after the property as if it was our own.
- Once we had moved out Jacqui contacted us with a list of deductions from our deposits. Despite our cleaning job being impeccable, Jacqui insisted we would need to pay for a professional cleaner to come out and re-clean the toilet, oven, carpets and fridges. I provided photos we had taken clearly showing spotless fridges, toilets etc. She responded by saying she had misplaced her photos of the dirty items and attached photos of the dirty carpet. The photos she attached were of a completely different property. We decided it wasn't worth our time or energy to raise a dispute and paid the extra deductions so we could be done with Eastbank as soon as we possibly could.
- The remaining deposit was returned 4 weeks late, only after repeated emails and chasing.
This agency epitomises everything that is wrong with the rental market in London. Letting agents driven by greed and with a complete disregard for the people who make their homes and lives in the property they rent out.
Eastbank Studios. âViable, Reliable and Safe.â
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Opening Hours
Address
Eastbank Studios Ltd
141 Hoe Street
Walthamstow,London
Greater London
E17 3AL
0208 521 8589
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 68% | £0 | £0 |
| Lettings | 0% | 83% | £525 | £2,775 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 44 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- E17
- E10
- E11
- SE
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 12,2022
Dec 12,2022
0
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The agency is professional and we did not have an issue with the flat in any way. There were prompt responses to our queries and were very accommodating.
Would highly use their services again....
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Nov 28,2022
Nov 28,2022
0
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Renting through Eastbank and having Lulu be our point of contact for property management and maintenance made our time in our flat the best experience we've had in London. They are all incredibly helpful, caring and understanding; a real breath of fresh air in the ...
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Oct 26,2022
Oct 26,2022
0
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Great support from the Eastbank team, Lulu specifically has been fantastic throughout my tenancy.
I have already recommended them to a friend and would advise anyone looking to stay in East London to contact Eastbank first....
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Oct 05,2022
Oct 05,2022
0
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I had a very smooth, easy experience renting with Eastbank - good, efficient communication, always friendly, and quick to respond to any queries....
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Sep 14,2022
Sep 14,2022
0
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Lulu made the stressful process of renting a flat very easy for me. She replied to my initial enquiry straight away, giving me a viewing time the following day. She replied to each of my email enquiries immediately and answered all of my questions. She ...
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Aug 26,2022
Aug 26,2022
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Lulu was incredibly helpful and lovely to deal with. The property is fairly priced and in good condition. Would recommend Eastbank to friends....
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Aug 24,2022
Aug 24,2022
0
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Very smooth process right from first enquiry up to picking up the keys. Lulu was very communicative and always responded quickly to any queries we did have....
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Aug 01,2022
Aug 01,2022
0
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Had a great experience with agent Lulu. She helped me and my partner through the entire move-in process, answered all the questions (no matter how ridiculous) in a matter of minutes and made the process of flat hunt, moving in and signing documents anxiety-free....
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Aug 01, 2022
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Thank You for your kind words Wishing you all the best in your new home ? ...
Mar 23,2022
Mar 23,2022
0
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They have provided quick and efficient support on all my maintenance (repair) requests and promptly sent me documentation needed to prove my tenancy....
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Jan 19,2022
Jan 19,2022
0
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Great communication with the agency, especially Raluca Chiveanu who answered swiftly each time.
Nice spacious property through out. We would recommend EastBank Studios Ltd....
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Dec 12,2021
Dec 12,2021
0
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Lula was great to work with, a stress free move!
I was prepared for moving to be stressful and a difficult process but going through Lulu for my move meant I avoided so much of what I'd anticipated. She was so quick in correspondence and ...
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Oct 03,2021
Oct 03,2021
0
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I started a new tenancy with Eastbank. It has been a smooth process with quick reply to all my queries. Very professional and very clear communication with the agency....
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Aug 13,2021
Aug 13,2021
0
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Lulu was very helpfull with a problem i had regerding keys to the letterbox in
my new property swift responce very gratefull...
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Aug 09,2021
Aug 09,2021
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Raluca has been an amazing agent. She is helpful and always very responsive. I have loved working with her during the course of our tenancy....
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Jul 09,2021
Jul 09,2021
1
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Unfortunately I did not have a good experience with this real estate agent. A month ago I arranged a viewing for one of their properties. However, the day of the viewing the agent was not at the property. When I contacted them to ask where ...
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Jul 09, 2021
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Hi Fulvio , I am sorry you feel this way , however we are required to cancel all viewings when the property is under offer as I am sure you can appreciate - we have notified you of this as soon as we could. We hope you found a lovley property in the meantime and wish you all the best ...
Nov 20,2020
Nov 20,2020
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Thank you to Lulu for being so quick and efficient. My emails are responded to at lightning speed and she is so helpful and kind. Amazing service from the moment I had arranged the viewing of this flat!...
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Sep 17,2020
Sep 17,2020
0
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Eastbank took over the lease of our building mid-contract from our previous letting agency, this for a tenant can be a nervous and stressful experience as you don't know your new agency's intentions or history. Michelle and Lulu have made that transition seamless, stress free ...
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Dec 18,2019
Dec 18,2019
0
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Lulu is very friendly and helpful at the office. Jacqui was really great showing me around the place and answering my questions. The agency managed everything very professionally and I am happy with the process of moving so far. I can't comment on how good ...
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Nov 07,2019
Nov 07,2019
1
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Jason did a brilliant job sorting out our wall.
He was polite and checked in if access was all okay. Left everything super clean and tidy, wouldn’t have known anyone had been expect for the finished works!...
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Aug 13,2019
Aug 13,2019
0
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An absolute breath of fresh air when compared to any of the other London Letting Agencies we have dealt with (approx 6 other companies)
They are organised, professional and they know that preventative maintenance prevents problems further down the line, and they are proactive in their ...
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Jul 23,2019
Jul 23,2019
0
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Quick, easy and professional service! We are extremely happy with our new flat and the move in process was smooth....
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Jul 08,2019
Jul 08,2019
0
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I am renting from Eastbank more than 6 years and I always have been highly satisfied from them and their services. The electricity in the property went down 19:30 Saturday night and I called them to explain. 1 hour later we was in brand new property with the ...
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Jun 24,2019
Jun 24,2019
0
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Great experience with Eastbank. Were quick to respond to queries and get paperwork arranged etc, very smooth process. Once we moved in to our property we experienced some initial issues but they were quick to investigate these....
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May 23,2019
May 23,2019
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all the process was well conducted. Jacqui and Raluca were very responsive and they worked hard to delivery the property in the day we needed it. They are also very responsive even after we settled down, which we really appreciate.
Keep the good work :)...
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May 23, 2019
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Good Morning Tiago
Thank you very much for appreciating all our efforts to make your moving in a pleasant experience. We really do try our utmost best.
You have been great tenants and very co-operative. We look forward to a long working tenant/landlord relationship with you all. ...
Apr 26,2019
Apr 26,2019
0
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We've been in our Eastbank flat for 6 weeks now and haven't had any issues, Raluca has always been very helpful, polite and responsive and the whole process was smooth and hassle free. No complaints!...
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Comment on agent fees
No more than we expected
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Jan 25,2019
Jan 25,2019
2
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Out of the 10 different agencies I've hired from in my short time as a renter this company takes the cake.
With only 12 days notice before our move in date they decide to cancel our tenancy agreement due to a delay on our part for submitting ...
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Comment on agent fees
Excessive
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Jan 28, 2019
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Hello Shoecap Shoes,
We are very sorry that you feel that you have been let down. We are in a position now that all properties are licensed by the local council and we must have references that are passed by all tenants or guarantors in place.
You were sent a form on the 14th December by our office so that we could then submit your details to Legal 4 Landlords. By the 20th, we still hadn't received any forms and you informed us on that day that you were changing a member of the party tha ...
Nov 06,2018
Nov 06,2018
1
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I have just moved into a property managed by Eastbank and so far my experience has been very positive. They replaced all the windows before I moved in and have been very attentive to making sure everything is in place to set up a comfortable ...
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May 29,2018
May 29,2018
0
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Raluca is fast at replying our emails and always polite. She gets things done quickly and properly, something we haven't had at Eastbank....
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Comment on agent fees
N/a
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May 23,2018
May 23,2018
0
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I am happy with the service provided by Eastbank studio. They are responsive and had resolved the problem I had in my flat very quickly and efficiently....
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May 03,2018
May 03,2018
0
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Just wanted to say a massive Thank You to Jacqui for helping us with our property search and for being so responsive. All the staff has been very welcoming and friendly and every query has been answered swiftly...
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Comment on agent fees
very reasonable fees
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Lulu (Raluca )
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Michelle
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit is One week rent only.
Last updated on 05/06/2019, 11:22 AM by Jacqui Walker - Senior Property ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:19 AM 05/06/2019 by allAgents
Best Letting Agent in E17 
Best Letting Agent in E17 
