0% sales valuation accuracy
0% sales fee satisfaction
Jul 17,2012
Jul 17,2012
4
people found
this helpful
this helpful
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report prior to viewing the property. I explained my situation (ready to buy, finances organised, ready to move) and asked again if I could see the home report first so as not to waste my time nor the vendors. I was told that the vendor would be contacted regarding the release of the home report. Nothing happened.
Today I received another call from a different staff member at the Bridge of Weir branch trying to get me to view the property so once again I explained my situation. This time the member of staff claimed that company policy is not to issue the home report in advance of a viewing (although one of the other branches did exactly that yesterday having first understood the situation and realised that common sense should prevail) and when I queried the policy and explained that her colleague from another branch had "qualified me as a lead" first she then raised her voice and said that she had no intention of carrying on with this conversation nor being told how to do her job! Needless to say I was stunned that she had raised her voice to me so I asked to speak with her manager and she refused. I then (unfortunately) became very angry and upset and raised my own voice demanding to speak with her manager again. She refused to even tell me who her manager is.
I am utterly astounded at Allen and Harris' lack of care and in particular this particular female member of staff who was quite happy screaming at a potential customer and leaving me (and my new baby) in tears.
Gobsmacked!
Today I received another call from a different staff member at the Bridge of Weir branch trying to get me to view the property so once again I explained my situation. This time the member of staff claimed that company policy is not to issue the home report in advance of a viewing (although one of the other branches did exactly that yesterday having first understood the situation and realised that common sense should prevail) and when I queried the policy and explained that her colleague from another branch had "qualified me as a lead" first she then raised her voice and said that she had no intention of carrying on with this conversation nor being told how to do her job! Needless to say I was stunned that she had raised her voice to me so I asked to speak with her manager and she refused. I then (unfortunately) became very angry and upset and raised my own voice demanding to speak with her manager again. She refused to even tell me who her manager is.
I am utterly astounded at Allen and Harris' lack of care and in particular this particular female member of staff who was quite happy screaming at a potential customer and leaving me (and my new baby) in tears.
Gobsmacked!
What agent could do to change your mind?
Employ civilised members of staff and encourage a policy to actually try and sell houses for the benefit of both the vendors and the purchaser.Attached Filesnbsp;
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Yes
Mar 08, 2013
An estate agent, by law has to provide a home report to a Genuine buyer within a certain time scale. Most estate agents do not release home reports until you have viewed as the identifies you as a genuine buyer. Just because one branch did doesn't mean the other should.
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Latest Reviews
17th Jul 2012
reviewed by 'LBG'
Opening Hours
Address
Allen & Harris
Neva PlaceMain Street
Bridge of Weir
Renfrewshire
PA11 3PN
01505 851000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
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- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 17,2012
Jul 17,2012
4
people found
this helpful
this helpful
I am trying to buy a house within the next 10 weeks and have requested information on a property advertised by the Bridge of Weir branch of Allen & Harris. I was contacted on Monday only to be told that I could not see the home report ...
read full review
read full review
What agent could do to change your mind?
Employ civilised members of staff and encourage a policy to actually try and sell houses for the benefit of both the vendors and the purchaser.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Mar 08, 2013
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(1)
An estate agent, by law has to provide a home report to a Genuine buyer within a certain time scale. Most estate agents do not release home reports until you have viewed as the identifies you as a genuine buyer. Just because one branch did doesn't mean the other should. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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