92% lettings valuation accuracy
73% lettings fee satisfaction
Mar 02,2018
Mar 02,2018
3
people found
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this helpful
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made so difficult and upon leaving the flat getting the deposit back was a process that left me in tears.
- Jan (2017) Having paid rent and the additional fees involved the move in date was pushed back leaving me homeless for a week.
- Upon moving in the flat was dirty, let alone professionally cleaned. Used nappy under my bed, dusty, broken smoke alarm, bin full of the previous tenants things , half used products in the cupboards, pill/tablet packets in the bathroom etc.
- Washing machine broke mid-way through tenancy , took ages for someone to actually come and look and my housemate and I were left using the nearest laundrette for a month. The dodgy washing machine was never truly fixed or replaced, instead the repair man had stained my bath towels and left the machine working on one setting, which took 5 hours to wash.
- Moving out was probably the worst experience, the landlord charges were unjustified. Cleaning fees were put forward although the inventory stated areas of the flat were cleaner, given the state of the flat upon moving in.
- In line with an agreement with the letting agency I booked a gardener to clean the garden at a much cheaper rate (almost half the price!) after the landlord was going to charge an excessive amount, because a subsection of the inventory stated the JUST the shrubs were overgrown. I was then bluntly advised by the agency that took over the flat that it was illegal to go onto the property and that Lauristons' did not have the authority to suggest so or suggest contacting them. Leaving me with a gardener cancellation fee and a very uncomfortable conversation with another agency.
- This back a forth with Lauristons took over a month and we finally agreed to pay part of the charges (not cleaning and some of the proposed Garden) not because I believed they were justified, but I was exasperated dealing with the agents. It wasn't convenient for them to talk over the phone, yet email responses were painfully slow and often established nothing. Even when coming to an agreement it took over 2 weeks to receive the deposit back and any emails asking for an update were ignored.
Across the many Lauristons' staff that managed the account with us only one was remotely helpful (Blair) the others were unprofessional, inefficient and just rude to deal with. No apology was ever received for delayed move in date, the state of the flat, the miscommunication with the deposit, the delay in receiving the deposit, form any representative of Lauristons. I was too scared to write a review until I received my deposit due to the low regard and lack of integrity I associate with the agency.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made so difficult and upon leaving the flat getting the deposit back was a process that left me in tears.
- Jan (2017) Having paid rent and the additional fees involved the move in date was pushed back leaving me homeless for a week.
- Upon moving in the flat was dirty, let alone professionally cleaned. Used nappy under my bed, dusty, broken smoke alarm, bin full of the previous tenants things , half used products in the cupboards, pill/tablet packets in the bathroom etc.
- Washing machine broke mid-way through tenancy , took ages for someone to actually come and look and my housemate and I were left using the nearest laundrette for a month. The dodgy washing machine was never truly fixed or replaced, instead the repair man had stained my bath towels and left the machine working on one setting, which took 5 hours to wash.
- Moving out was probably the worst experience, the landlord charges were unjustified. Cleaning fees were put forward although the inventory stated areas of the flat were cleaner, given the state of the flat upon moving in.
- In line with an agreement with the letting agency I booked a gardener to clean the garden at a much cheaper rate (almost half the price!) after the landlord was going to charge an excessive amount, because a subsection of the inventory stated the JUST the shrubs were overgrown. I was then bluntly advised by the agency that took over the flat that it was illegal to go onto the property and that Lauristons' did not have the authority to suggest so or suggest contacting them. Leaving me with a gardener cancellation fee and a very uncomfortable conversation with another agency.
- This back a forth with Lauristons took over a month and we finally agreed to pay part of the charges (not cleaning and some of the proposed Garden) not because I believed they were justified, but I was exasperated dealing with the agents. It wasn't convenient for them to talk over the phone, yet email responses were painfully slow and often established nothing. Even when coming to an agreement it took over 2 weeks to receive the deposit back and any emails asking for an update were ignored.
Across the many Lauristons' staff that managed the account with us only one was remotely helpful (Blair) the others were unprofessional, inefficient and just rude to deal with. No apology was ever received for delayed move in date, the state of the flat, the miscommunication with the deposit, the delay in receiving the deposit, form any representative of Lauristons. I was too scared to write a review until I received my deposit due to the low regard and lack of integrity I associate with the agency.
Comment on agent fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
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Latest Reviews
28th Aug 2023
reviewed by 'Ben'
16th May 2022
reviewed by 'Maria Taibo'
24th Jun 2021
reviewed by 'Gary'
7th Apr 2020
reviewed by 'Jeanette'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 92% | 73% | £550 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 0 | 42 | 14 | 50 | 6 | 37 | 0 | 9 | 2 |
Areas covered
- SW19
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 28,2023
Aug 28,2023
1
people found
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this helpful
Having now left a rental property that was managed by Lauristons, we can honestly say we had the worst experience with this estate agents.
Let’s start with this. We had damp in the bathroom a few months into our contract, which we told them ...
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May 16,2022
May 16,2022
1
people found
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this helpful
Excellent customer service. Neel Patel was very kind, efficient and he replies the emails within half an hour! Really much appreciated....
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Jun 24,2021
Jun 24,2021
1
people found
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this helpful
If you are selling in SW20 find another agent. They managed 2 viewings in a 12 week period despite there being demand before they got me so sign an exclusive sale agreement, I never received any updates or useful information regarding what was happening, awful pictures taken ...
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Apr 18,2020
Apr 18,2020
1
people found
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this helpful
The team at Lauristons have been very responsive and helpful during current challenging environment which is really appreciated, offering clear advice throughout....
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Apr 07,2020
Apr 07,2020
1
people found
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this helpful
Lauristons have been proactive, supportive throughout the last few months - constantly keeping me updated about our tenants position, and ensuring everyone is kept safe. Letting our house through Lauristons in August was in hindsight a great decision or us, and our tenants....
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Apr 07,2020
Apr 07,2020
1
people found
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this helpful
Although I live in South Africa Lauristons keep me fully informed on my property that they manage for me. John, Michelle and Emma are are part of a great team...
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Mar 02,2018
Mar 02,2018
3
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this helpful
Worst letting agency in London.
Having lived in London for 4 years, I'm accustomed to the processes, procedures and policies of London letting agencies. Yet Laursitons' Wimbledon Office went out of their way to demonstrate their incompetency.
The whole process from start to finish was made ...
read full review
read full review
Comment on agent fees
Higher than average Be aware of the professional clean charge before you sign your contract Moving in and check out fees are the highest I've ever paid, even since moving out of the flat. £60 charge to provide a reference to a new letting agency.
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Dec 28,2017
Dec 28,2017
3
people found
this helpful
this helpful
This agancy failed to release your deposit on time and made up charges totalling over £200. They failed to response to our TDS inquiry and their correspondence with us in unprofessional. Try to avoid this agent....
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Comment on agent fees
Super high.
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Dec 05,2017
Dec 05,2017
0
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Excellent service, helpful and friendly team, especially our main agent Chuk. Lauristons marketed our property well, and helped us secure a good offer in under a week of our property going on the market. They were really helpful with great communication throughout the following process ...
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Comment on agent fees
In line with everyone else’s.
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Nov 22,2017
Nov 22,2017
0
people found
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Great agency, I found them to be the right balance between a large enough agency, able to drive in a lot of viewings and ensure a good offer, and a small enough agency with a local feel, that treated us with deference and promptitude, not ...
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Comment on agent fees
I found the fees to be acceptable, in the mid-range of our searches and the service was great so we are happy with it.
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Nov 06,2017
Nov 06,2017
0
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James replied promptly to my online request and was more than understanding when a busy schedule only allowed for an email exchange rather than calls.
He took the time to know my search requirements and put together a very good viewing schedule with his colleague ...
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Comment on agent fees
N/A
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Oct 24,2017
Oct 24,2017
2
people found
this helpful
this helpful
Would give 0 if possible for customer service. Rude and defensive when told property was being withdrawn. No guidance or consideration of the customers needs. Said they call 200 customers a day no one did anything in the 30 minutes we were sitting in the office...
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Comment on agent fees
Fees were high considering the effort put in.
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Oct 26, 2017
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(1)
Dear Alf,
I was disappointed to read your review and have attempted to investigate further. However; we have no record of an Alf or Alfred as a vendor at our Wimbledon office at any point in the last 12 months.
If you would like to contact me directly with more information so that I may investigate further and reply fully, I can be reached via [email protected] ...
Sep 28,2017
Sep 28,2017
0
people found
this helpful
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Great management of our tenancy and convenient processing of all documentation. Georgina paid particular attention to our needs and made the entire process simple to navigate for us. She paid particular attention to our views and was very accommodating to our needs. Thanks a ton ...
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Comment on agent fees
Transparent with no hidden fees and appropriate costs which were made aware to us from the start.
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Sep 20,2017
Sep 20,2017
0
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Great service from Chuk Agudosi. I am not sure we would have got there without his expertise and can do attitude....
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Comment on agent fees
Fair fees for a lot of work
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Sep 11,2017
Sep 11,2017
0
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I am a solicitor from the far-east. My wife and I recently completed a new flat purchase in S. Wimbledon through Lauriston under the care of Jonathan Roberts.
To me, Lauriston is as good as Jonathan is good; and Jonathan is beyond good.
He goes ...
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Comment on agent fees
Reasonable.
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Sep 06,2017
Sep 06,2017
0
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Estate Agents tend to have a stereo type which in the main can have a hint of truth to it, but this is not the case with Lauristons in Wimbeldon who not only "talk the talk" but "walk the walk. In a technology driven era ...
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Comment on agent fees
It was competitive
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Aug 31,2017
Aug 31,2017
0
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I am very happy to recommend both James and Chuk based on their management of the Sale of my property. Both are extremely professional, and were contactable at all times. A realistic value was put on the property, and once a buyer was identified they ...
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Comment on agent fees
The Agent fees were very fair.
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Aug 08,2017
Aug 08,2017
0
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Great experience overall, great dynamism, courtesy and willingness to help from Georgina.
She understood what we were looking for.
She has been quick and efficient to reply to us.
She has helped us to make the best offer while also keeping in mind the landlord.
...
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Comment on agent fees
Great experience overall, great dynamism and willingness to help. A member of staff who understand the requirements.
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Aug 06,2017
Aug 06,2017
0
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I had a great experience with Lauristons. In particular James is very professional and kept me informed all the way. I felt the service was personalised I did not feel I was just 'another buyer and another property' on a queue. I definitely recommend Lauristons, ...
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Comment on agent fees
good fees
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Jun 15,2017
Jun 15,2017
0
people found
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Georgina helped me and my family in our search for a new 3 bed property to rent in Wimbledon.She took the time to listen to exactly what we wanted in a property, and didn't waste our time making suggestions that didn't meet our search criteria(...
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Comment on agent fees
Lauristons fees are pretty average BUT some local agents fees are more reasonable but lauristons were also flexible.
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Jun 06,2017
Jun 06,2017
5
people found
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Unhelpful, rude, complete failure to do the job required even when chased multiple times to multiple people and indeed told an outright lie. This is concerning an end of tenancy and 2 weeks after landlord accepting to give the deposit back and accepting to do the ...
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Comment on agent fees
Expensive to do anything with and even when I did pay for my reference it took a week and required me chasing else would have lost the property I was moving into
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Apr 28,2017
Apr 28,2017
1
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Great customer service from Cameron after a very problematical landlord representative. He really went the extra mile to make sure we were able to let the property in Wimbledon. Thanks so much....
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Apr 25,2017
Apr 25,2017
0
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Excellent service from the team at Lauristons and James Wheatley in particular. Their very proactive sales approach seen the property under offer at our agreed target price within 3 weeks. James did a good job managing the various interested parties through to exchange and in particular ...
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Comment on agent fees
Happy with fees given price achieved and service provided
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Apr 03,2017
Apr 03,2017
0
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Interesting sales process, but we got there in the end. James was very helpful keeping the sale together & dragging everyone over the line....
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Apr 04, 2017
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Thank you very much for your 5 star review. The sales process, particularly for leasehold properties, is often more complicated than initially anticipated. I'm glad to see though that James has been effective in making the difference to ensure a positive outcome.
Darren Baker
Group Sales Director ...
Mar 20,2017
Mar 20,2017
0
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I marketed my property with Lauristons in October last year and in that time I found them very efficient and positive and friendly. James brought round the buyer to whom I have now sold the property and throughout he has been very professional, friendly and ...
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Comment on agent fees
I think the fees quoted to me are very reasonable and reflect all the hard work done to achieve my sale.
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Apr 03, 2017
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Thank you very much for your 5 star review and recommendation to future clients to work with Lauristons.
Darren Baker
Group Sales Director ...
Mar 17,2017
Mar 17,2017
0
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Great team at the Wimbledon branch. Intially introduced to the estate agent by Alex who kept me updated with viewings booked in and feedback given back by potential buyers from the viewings. James took over the process, had a viewing booked in with his applicant ...
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Apr 03, 2017
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Thank you very much for your review of our Wimbledon Sales team. It's always a real pleasure to read comments from our customers who have enjoyed working with us.
Darren Baker
Group Sales Director ...
Mar 17,2017
Mar 17,2017
3
people found
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I have been a tenant of Lauristons for 2 years. I have never been so disappointed with communication, customer service, accuracy or timeliness of a service. When moving into the property the estate agents were quick at processing the forms and very prompt at requesting payments. ...
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Comment on agent fees
The fees charged as administration fees when vacating the property were not justified - they are not explained and I don't understand what they cover.
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Apr 06, 2017
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Sorry to hear your disappointment with the service. The deposit release can be a difficult process as it has to be negotiated between us, as the agent, the tenant and landlord. Our property management team endeavour to make the deposit return hassle free and I'm sorry that this was not the case on this occasion. Regarding administration and cleaning fees, our fees are transparent and are outlined on application and on all our listings. ...
Mar 06,2017
Mar 06,2017
0
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Lauristons dealt with my property as a letting agent for over six years (Susan) and then sold my property (Chuk). Throughout Susan and Chuk (and their colleagues) showed the upmost professionalism. But most important was the way in which they dealt with me on a ...
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Comment on agent fees
Good
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Mar 13, 2017
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(1)
Thank you very much for your 5 star review of our Sales and Lettings teams. Chuk and the team in Wimbledon always strive to deliver the best possible experience for all of our clients and I'm very pleased to read that they have delivered yet again.
Best regards,
Darren Baker
Group Sales Director ...
Mar 01,2017
Mar 01,2017
0
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Really great experience with Lauristons. They had the most interesting properties and were very helpful in guiding us through the buying process quickly....
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Mar 13, 2017
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Dear Ellen,
Thank you very much for your 5 star review. I'm very pleased to read that Alex was able to assist and that you enjoyed your experience of working with us.
Darren Baker
Group Sales Director ...
Feb 20,2017
Feb 20,2017
0
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Georgina has been the most helpful and friendly agent we have met throughout our property search period. She certainly went above and beyond her usual call or duty and really put our interest first - we always felt that we had her on our side. ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:07 AM 08/09/2017 by Ryan Palattao
