90% sales valuation accuracy
98% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
Mar 01,2018
Mar 01,2018
0
people found
this helpful
this helpful
I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down the chain to find out what was going on and keeping me informed. I cannot speak highly enough about their service. Thank you both.
Comment on agent fees
I had a good and fair deal.
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Latest Reviews
15th Feb 2023
reviewed by 'Jonty'
12th Aug 2022
reviewed by 'Dominique'
13th Jan 2020
reviewed by 'Mr'
6th Dec 2019
reviewed by 'Kelly'
11th Sep 2019
reviewed by 'Malcolm'
Opening Hours
Address
Charlton Grace
12a Winchester St
Basingstoke
Hampshire
RG21 7DY
01256 353380
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 98% | £22,750 | £615,000 |
| Lettings | 0% | 67% | £950 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 1 | 48 | 2 | 19 | 2 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 15,2023
Feb 15,2023
1
people found
this helpful
this helpful
Lee is very unprofessional he screamed like a maniac at me when he lost his cool apparently he does quite often over the phone to me as I would not do want he wanted me do.
Selling two homes with multiple drop outs and offering ...
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Aug 12,2022
Aug 12,2022
0
people found
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The very worst of the worst. Michele Blay exceptionally unprofessional. Don’t use Charlton Grace letting agents. She is the manager too! Slippery shoulders… blaming automated emails for her lack of communication skills and professionalism. Leaving me and my small children and a dog waiting ...
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Jan 13,2020
Jan 13,2020
0
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We listed with Charlton Grace because they said that they had a buyer interested in a property like ours and that they were ready to go. This turned out not to be the case at all. In fact several months passed before the sale was ...
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Jan 24, 2020
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We sold this property within 3 weeks of being instructed, then the sale took much longer than usual to exchange contracts, due to delays below in the chain, which is extremely frustrating, but completely beyond our control ...
Dec 21,2019
Dec 21,2019
0
people found
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The professionalism, efficiency and responsiveness of Mark and Ade at Charlton Grace is second to none. Understanding my circumstances and need for a quick sale they marketed my property with gusto and after 17 viewings in 6 weeks I had a sensible offer and 4 weeks later I ...
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Dec 06,2019
Dec 06,2019
0
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We sold through Charlton Grace as we had previously purchased the property from them 5 years ago and found them very helpful and polite. Again, Mark and Are delivered good customer service, and remained positive through a difficult viewing period. The only problems we faced were ...
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Sep 11,2019
Sep 11,2019
0
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We have just exchanged contracts on a flat we are buying through Charlton Grace.
We cannot speak highly enough about them. We had excellent service from Mark Charlton who was extremely helpful in all sorts of ways. He answered all the questions we had, and ...
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Aug 19,2019
Aug 19,2019
0
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We were very impressed with the service from start to finish. Mark Charlton was extremely professional and responded to every query very effectively and efficiently working on our behalf to keep both us and our buyer happy. We were made to feel like a very ...
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Aug 01,2019
Aug 01,2019
0
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Mark was excellent, responsive and helpful throughout the entire process of our house purchase. He was always willing to take questions back to the seller and did so quickly and helpfully. We would definitely deal with Mark and Charlton Grace again in the future....
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Apr 21,2019
Apr 21,2019
0
people found
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Mark and Ade have been very helpful throughout my property purchase. They were unfailingly polite and swift to respond to my queries.
The only issue was a small breakdown in communication, where a previous issue with the property was not disclosed fully, but this was ...
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Comment on agent fees
As a buyer, I do not know about their fees
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Feb 03,2019
Feb 03,2019
0
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Brilliant from start to finish. Fair price, knowledgeable, helpful, friendly and competent staff. Fast responses to all enquiries. They make a complex process seem quite straightforward. An impressive operation I would not hesitate to engage again when the need arises....
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Comment on agent fees
Very fair.
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Dec 20,2018
Dec 20,2018
0
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Very obliging and very helpful nothing was a bother considering we are 400 miles apart.
When I panic Mark was on hand to talk me through it...
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Comment on agent fees
very fair considering the work he had done
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Oct 29,2018
Oct 29,2018
0
people found
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We have not moved for many years and were very apprehensive about it; however, every contact with Charlton and Grace has been a good experience. There was none of the "hard selling" some agents use, which would have put us off.
Charlton Grace's support and ...
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Comment on agent fees
The most favourable of the quotes we got - but we would have chosen them anyway because of their pleasant, friendly approach,
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Aug 24,2018
Aug 24,2018
0
people found
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Not only have Mark and Ade ensured we have had consistent and reliable market advice, they have both gone above and beyond our expectations in terms of their persistance to get us through all the 'chain' communications and problems. This is not true of most ...
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Comment on agent fees
Very good value for money
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Jul 16,2018
Jul 16,2018
0
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We found Ade and Mark extremely friendly and helpful. Mark was so helpful through a difficult exchange, we only brought through Charlton Grace but the service was fantastic....
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Mar 11,2018
Mar 11,2018
0
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I've bought a property through this company, at the same time as selling a property through a London company. The latter was a very prolonged and painful affair. Through this Mark and Adrienne were supportive giving good advice and never lost faith in the sale ...
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Comment on agent fees
Not applicable. I was buying.
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Mar 01,2018
Mar 01,2018
0
people found
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I have just had a horrendous time selling my house due to having purchasers with marital problems further down the chain. I sold my house in October but am moving in March. Throughout this period of time Mark and Ade kept phoning up and down ...
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Comment on agent fees
I had a good and fair deal.
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Yes
Jan 15,2018
Jan 15,2018
0
people found
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I have found Michele Blay to be very helpful and supportive in helping to find a suitable rented property.
She has always been professional but has a very friendly personable manner.
I hope to work with Michele again and would like to thank Michele for ...
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Comment on agent fees
I do not agree with a payment for a check out fee, I feel that this should be responsibility of the landlord.
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Nov 15,2017
Nov 15,2017
1
people found
this helpful
this helpful
Charlton Grace Estate Agents, and in particular Mark, are a breath of fresh air. After dealing previously with one of the so called 'big High Street agents' our experience with Charlton Grace was fantastic. From requesting a viewing right through to Exchange Of Contracts Mark ...
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Comment on agent fees
I only purchased a property through Charlton Grace so unable to comment on this.
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Oct 24,2017
Oct 24,2017
0
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Charlton Grace are a fantastic estate agent and I would highly recommend them. We dealt with Ade and Mark and wow what fantastic people they are and lovely too. People say buying a house is the most stressful time of your life but I can ...
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Oct 02,2017
Oct 02,2017
0
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Absolutely brilliant! The best agent in Basingstoke. We have dealt with both Mark and Lee with regards to Purchase, Lettings and Sale and they are honest (which I believe stands them above all others), reliable, professional and persistent when required. Everything you can ask for ...
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Comment on agent fees
Very good
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Aug 30,2017
Aug 30,2017
0
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I found both Ade and Mark endlessly charming and helpful in all respects : Ade during the selling of my house and Mark chasing the purchasers' solicitors when signing the Contract and obtaining a Completion Date took forever .......
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Comment on agent fees
Good
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Aug 12,2017
Aug 12,2017
0
people found
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Excellent service from both Ade and Mark. I was kept informed every step of the way. My property was sold within ten days of it going on the market. Brilliant!...
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Apr 24,2017
Apr 24,2017
0
people found
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We needed a house to rent and had many complications as we were moving back to the UK from Portugal. We hit many obstacles until we found the house that ticked all the boxes. Luckily the agent was Charlton Grace and in particular Michele who ...
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Comment on agent fees
Fees are commensurate with the excellent service.
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Mar 06,2017
Mar 06,2017
0
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From the moment we called Charlton Grace to view a house, Ade was fantastic.
She arranged us a quick viewing and was incredibly helpful with all our questions what with this being our first home.
Any emails or calls were have been answered quickly and ...
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Feb 04,2017
Feb 04,2017
0
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We sold our 6 bed detached house in Basingstoke via a sole agency with Charlton Grace. We met with several larger and better known agents before deciding, but preferred Lee Grace's personal, polite, enthusiastic and friendly approach. The service was excellent from start to finish. We ...
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Comment on agent fees
Good value.
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Dec 06,2016
Dec 06,2016
0
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I sold my house using a different agent and bought a house being sold by Charlton Grace. The chain came very close to falling through but Mark did an excellent job of chasing everyone up and smoothing out all the problems that came up. I ...
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Nov 21,2016
Nov 21,2016
0
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I used Charlton Grace for the second time as I couldn't find anyone who I was happier to have representing the sale of my house. All points of contact have been nothing but professional and I would thoroughly recommend their services for either buying and ...
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Comment on agent fees
Very good value for the service
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Nov 14,2016
Nov 14,2016
0
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I deal with Estate Agents across the South of the UK on a regular basis as I work in the property industry and can honestly say I struggle to find anything positive to say about the majority.
Overall every member of the team at Charlton ...
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N/A
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Aug 30,2016
Aug 30,2016
0
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Bought a house through CG and can't fault them at all. Ade was a delight to speak to and Mark was extremely helpful too.
Thank you....
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Comment on agent fees
NA
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Aug 19,2016
Aug 19,2016
0
people found
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Having had three quotes from agents to sell my property, Mark Charlton was head and shoulders above the others in his approach, manner and professionalism. I am so glad I decided to sell my house with Charlton Grace. I was kept informed every step of ...
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Comment on agent fees
I know it costs money to sell a property but the figure quoted was fair. As independent agents I felt they worked hard for me and went that extra mile. So therefore, in my view worth every penny.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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