60% sales valuation accuracy
80% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Mar 01,2018
Mar 01,2018
5
people found
this helpful
this helpful
Really bad experience with Cooke & Co.
Seen a property on a Monday, had our offer accepted the next day by the vendor after a bit of negotiating. Got a call from Claire on the Thursday to say they had sold it to someone else!! This is after Cooke & Co sent us all the requirements to get the paperwork together, we even had the Solicitor they recommended (Mincoffs) for conveyancing.
The offer we put forward for the property was based on the vendor taking the property off the market, which is what was agreed.
All of this after Nigel Cooke himself telling us (in the property we were buying) how they don't get involved in that type of behaviour etc...
I can only describe their behaviour as being like a used car salesman. How they get away with this type of behaviour is incredible!!!
Seen a property on a Monday, had our offer accepted the next day by the vendor after a bit of negotiating. Got a call from Claire on the Thursday to say they had sold it to someone else!! This is after Cooke & Co sent us all the requirements to get the paperwork together, we even had the Solicitor they recommended (Mincoffs) for conveyancing.
The offer we put forward for the property was based on the vendor taking the property off the market, which is what was agreed.
All of this after Nigel Cooke himself telling us (in the property we were buying) how they don't get involved in that type of behaviour etc...
I can only describe their behaviour as being like a used car salesman. How they get away with this type of behaviour is incredible!!!
Comment on agent fees
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Mar 02, 2018
As you are aware this property generated a huge amount of interest straight away which resulted in multiple offers being received.Your offer was not the first one to be made .The vendor made a decision on who they wanted to sell the property to. As agents we are duty bound to carry out their instructions.
We are sorry that on this occasion you were not successful and have been left feeling so frustrated.
We wish you the best of luck
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Latest Reviews
23rd May 2018
reviewed by 'Chris'
1st Mar 2018
reviewed by 'Kevin'
4th May 2017
reviewed by 'Dawn636'
11th Mar 2017
reviewed by 'Emma'
8th Feb 2017
reviewed by 'MR'
Opening Hours
Address
Cooke & Co (Tyne & Wear)
55 Park View
Whitley Bay
Northumberland
NE26 2TP
0191 251 0011
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 80% | £185,000 | £251,000 |
| Lettings | 0% | 0% | £795 | £795 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 15 | 0 | 7 | 0 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 23,2018
May 23,2018
0
people found
this helpful
this helpful
Following the death of my mother I asked Cooke & Co. in Whitley Bay to handle the sale of my mother's bungalow. From the outset, when Mike Storer called to conduct the original valuation, everyone in the business, Emma, Claire, Nicola, Helen, Julie, to name but ...
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Comment on agent fees
Agents fees were excellent value for the service they provided.
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Mar 01,2018
Mar 01,2018
5
people found
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this helpful
Really bad experience with Cooke & Co.
Seen a property on a Monday, had our offer accepted the next day by the vendor after a bit of negotiating. Got a call from Claire on the Thursday to say they had sold it to someone else!! This ...
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Comment on agent fees
N/A
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Mar 13, 2018
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(2)
Claire.
You told me my offer was accepted and the property was taken off the market as a result.
You recommend your Solicitors, Mincoffs. Everything was going ahead as per your instructions, ID, mortgage, proof of funds, deposit etc..
It's not OK to say 'The vendor made a decision on who they wanted to sell the property to. As agents we are duty bound to carry out their instructions.' as you told me MY offer was accepted.
Why would you tell someone that? ...
Sep 09,2017
Sep 09,2017
0
people found
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this helpful
Our house sale completed quickly and efficiently due to the knowledgeable and helpful staff. We were given good advice and kept up to date throughout the process....
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Comment on agent fees
Good
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May 04,2017
May 04,2017
2
people found
this helpful
this helpful
Disgusting behaviour I called on Saturday to make a viewing was told the earliest they had was Thursday at 4.45 they booked it under the wrong name apparently never took down my number despite the fact I've given it on 3 now 4 occasions. They made me take ...
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Comment on agent fees
Expensive
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Mar 11,2017
Mar 11,2017
0
people found
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this helpful
We viewed a lot of properties across several areas of Newcastle, Gateshead and North Tyneside and dealt with many different Estate Agents during this time. In our opinion Cooke & Co were by far the most helpful and professional team. We put offers in on two ...
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Feb 08,2017
Feb 08,2017
0
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I would like to thank all the staff at cooke and co whitley bay for the excellant service and help we received when selling and purchasing our new home , especially helen for her help and advice during the whole process. We would not hesitate using ...
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Comment on agent fees
Fair
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Sep 27,2014
Sep 27,2014
3
people found
this helpful
this helpful
Clare was very rude from start to finish I felt I was a total inconvenience to her I bought through another agent...
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“Rentals department lacks politeness, competence and constantly requires chasing to ......”
Aug 15,2014
Aug 15,2014
1
people found
this helpful
this helpful
Rentals department lacks politeness, competence and constantly requires chasing to do the basic tasks.
Here are some examples, some less trivial than others:
- Mandatory inspection letters were hand delivered the day before inspection requested (but dated a week before) with the sentence 'if we ...
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Jan 29,2013
Jan 29,2013
0
people found
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this helpful
Helen was very professional and fair to me and the buyer . She always kept me informed of developments . All of the staff were very helpful . As I lived in another part of the country to the location of the property I was unable to visit ...
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Dec 29,2012
Dec 29,2012
0
people found
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this helpful
having just sold & bought properties using cooke &co i have to say how pleased my husband & i are with the service we have recieved, we have no complaints about any of the staff we came in contact with. Special mention for Helen, without her help & ...
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Nov 02,2012
Nov 02,2012
0
people found
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this helpful
From start to finish nigal (and all his staff bent over backwards for us ) we left them a key and they sorted out all viewings etc , we didnt have to lift a finger from start to finish , we also found that there fees were the ...
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Oct 23,2012
Oct 23,2012
0
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Having dealt with a number of estate agents over the years I have to say if you are looking for fantastic customer service from a highly professional team these guys do the business. I have bought and sold various properties with Cooke & Co over the ...
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Oct 10,2012
Oct 10,2012
0
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Very good location in town center with an atractive look to it. All the staff I delt with were always professional and pleasant to speak to, if they couldn't give you an answer to a question, they always came back to me with it. They ...
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Oct 09,2012
Oct 09,2012
0
people found
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this helpful
Helen Amis was absolutely fantastic as I had lots of problems caused by my buyer. She was very professional and eager to help resolve the problems that occurred. Her service was second to none!! This is the third time I have sold a property with ...
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Sep 26,2010
Sep 26,2010
0
people found
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this helpful
Unlike Olive I can only say one world "Profesional". I have bought and sold a lot of properties in my time and never have I been so informed/kept in the loop with what is going on. I was in a big chain and although ...
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Sep 22,2010
Sep 22,2010
0
people found
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I purchased my flat through Cooke and Co and the advice and customer service I experienced was exceptional. Richard was very helpful in finding me the perfect property and Helen worked very hard to make sure I was kept up to date with how my ...
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Aug 23,2010
Aug 23,2010
0
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this helpful
Thank you Cooke & Co - you were the only agent who took the time to find out what my requirements were, and sent out properties which met them on a very regular basis. Some agents in your area registered me and I never heard from ...
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Jul 08,2010
Jul 08,2010
0
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this helpful
I have added myself to many property websites to look for our 1st home and get bombarded with houses that we are not interested in. Nikki from Cooke & Co took time to ask us about our requirements and has shown us some 1st class properties. ...
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Jun 25,2010
Jun 25,2010
0
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Nigel and his staff at Cooke and Co did a great job of ensuring that the purchase of my new property in Tynemouth proceeded smoothly. Even when issues arose Nigel was extremely helpful, getting personally involved with the vendor to find equitable resolutions. I would ...
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May 30,2010
May 30,2010
0
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Excellent service from start to finish, very good attention to detail with friendly, motivated staff. Very well run office - Outstanding....
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May 25,2010
May 25,2010
1
people found
this helpful
this helpful
This is the most unhelpful estate agency I have ever dealt with. Their customer service is dreadful, they are rude and unpleasant on the phone and very unwilling to give important details about the property. From personal experience I can confirm that they do not ...
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May 22,2010
May 22,2010
0
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Basically a very good office location with very nice staff who seemed to be very profesional and with the owner in charge, everyone has an interest in giving the customer a good service, both buyer and seller....
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May 21,2010
May 21,2010
0
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I used Cooke & Co when I sold my property recently. The service was second to none. It's really refreshing to meet somebody who is friendly and professional at the same time. I felt like Nigel was with me every step of the way. It's a ...
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May 20,2010
May 20,2010
0
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I recently sold my home through Cooke & Co and I was really impressed. From valuation, right up to the day I moved, they were always helpful and understanding as this was the first time I had moved in a long time. Their valuation was spot ...
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Apr 14,2010
Apr 14,2010
0
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I would like to thank Nigel and his team for the excellent service I received recently when selling my home. I was kept informed at all times even whilst out of the country. Superb service all the way through, dealt with any issues very quickly ...
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Apr 10,2010
Apr 10,2010
0
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Sold through Cooke&co . First class-they got me more than the other agents quoted. They did whole thing from start to finish. Would not hesitate to us them again. No problems....
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Mar 29,2010
Mar 29,2010
0
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Nigel
Just a note to you and your team to thank for the excellent service my wife and i have received. Your claim to be the coastal experts is wholly justified. Having met with a number of other local estate agents i can tell your ...
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Mar 28,2010
Mar 28,2010
0
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I can't praise Cooke&Co too highly; excellent friendly staff; first class knowledge of the local market; they kept me informed through the sale process and I was delighted that I sold my house with them - they made the process so easy. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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You told me my offer was accepted and the property was taken off the market as a result.
You recommend your Solicitors, Mincoffs. Everything was going ahead as per your instructions, ID, mortgage, proof of funds, deposit etc..
It's not OK to say 'The vendor made a decision on who they wanted to sell the property to. As agents we are duty bound to carry out their instructions.' as you told me MY offer was accepted.
Why would you tell someone that?