54% sales valuation accuracy
57% sales fee satisfaction
Mar 01,2018
Mar 01,2018
13
people found
this helpful
this helpful
The owner, Jenny Fursman, goes to great lengths on the website to make Dunpark your family-run friendly accesible property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time she neatly alerts you to her social status by dropping dad's old friend Lord Dunpark into the deal.
She gives one of reasons for opening her business as being"Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century'. How right on. Lets choose Dunpark ..ticks all the boxes right?
Well compared to reality the website is a fairy tale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.
The staff are clearly incompetent and the owner, Jenny, is useless too. I tried contacting her directly via thee separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
My daughter rents a flat from them in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
Even the mice have left for warmer spaces...I'm not even joking here...
Dunpark is a DISGRACE.
i have two further comments regarding the 'story' of the website
1. Jenny says on the website that her company is named to remember her dad "it was a way for his memory to live on"
Well clearly not great memories of dad then.
2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
I would urge them not to. They can't even deal with the properties they already have on their books please don't expand. No-one else needs to have Dunpark inflicted on them.
This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, business like and calm buthe absolutely NOTHING seems to work with this company. So yes this is a "personal" review.
She gives one of reasons for opening her business as being"Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century'. How right on. Lets choose Dunpark ..ticks all the boxes right?
Well compared to reality the website is a fairy tale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.
The staff are clearly incompetent and the owner, Jenny, is useless too. I tried contacting her directly via thee separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
My daughter rents a flat from them in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
Even the mice have left for warmer spaces...I'm not even joking here...
Dunpark is a DISGRACE.
i have two further comments regarding the 'story' of the website
1. Jenny says on the website that her company is named to remember her dad "it was a way for his memory to live on"
Well clearly not great memories of dad then.
2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
I would urge them not to. They can't even deal with the properties they already have on their books please don't expand. No-one else needs to have Dunpark inflicted on them.
This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, business like and calm buthe absolutely NOTHING seems to work with this company. So yes this is a "personal" review.
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Mar 08, 2018
It rather typifies this letting agent's attitude towards tenants that a list as long as Leith Walk of their failures to repair someone's heating during the winter months is their idea of a defence... Mar 06, 2018
We are unwilling to engage with the hurtful and inappropriate personal attacks contained in your comment. For the true state of affairs, please see this timeline of events to date below, as per our email to you yesterday (05/03/18).06.11.17 – Report of no heating or hot water – plumber/gas engineer instructed.
07.11.17 – Plumber/gas engineer attended and fixed the boiler.
13.11.17 – Radiator in bedroom not working – plumber/gas engineer instructed.
14.11.17 – Plumber/gas engineer attended.
20.11.17 – Radiator in lounge & bedroom not working.
23.11.17 – Plumber/gas engineer attended.
05.12.17 – Plumber/gas engineer instructed to install TRV's.
05.12.17 – Emailed tenants to advise and if they hadn't heard from the plumber by the end of the week to let us know.
No word from any of the tenants to report.
15.01.18 – Lead tenant emailed to say the radiators were not working again.
15.01.18 – Emailed lead tenant to advise that the plumber was instructed and if they had not heard from the plumber by lunchtime the next day then to contact us to chase.
16.01.18 – Email from lead tenant confirming the plumber had called and needed to replace 4 x TRVs.
16.01.18 – Instructed plumber/gas engineer.
16.01.18 – Email from lead tenant to say the plumber had been in touch and would be there 19.01.18.
19.01.18 (Friday) – plumber/gas engineer attended – identified that a power flush was required – they cannot attend until 26.01.18. Instructed another plumber to attend before 26.01.18.
22.01.18 (Monday) – plumber/gas engineer instructed to Power Flush the system.
25.01.18 – plumber/gas engineer could not gain access into the building due to common door lock issues.
25.01.18 – Irate call from lead tenant's father.
25.01.18 – Plumber/gas engineer instructed to Power Flush the system.
25.01.18 - Left lead tenant a voicemail to advise of the Power Flush tomorrow.
25.01.18 – Emailed tenants to advise of the Power Flush going ahead tomorrow.
26.01.18 (Friday) – Plumber/gas engineer attended to Power Flush the system.
26.01.18 – Email to tenants to confirm Power Flush has been done and the system is now up and working again.
09.02.18 (Friday 6.09PM – office closed) – Email from lead tenant's father advising that the radiator in her room had stopped working yesterday.
12.02.18 – Irate and threatening call from lead tenant's father.
12.02.18 – Plumber/gas engineer instructed to attend.
14.02.18 – Plumber/gas engineer attended at 8am as agreed with lead tenant – radiator repaired and working.
15.02.18 – Report from lead tenant that the boiler had failed the evening before, call received later to say flat mate managed to get the boiler working and if we wanted an engineer to attend that would be our call."
15.02.18 – Office visit from lead tenant's mother stating the boiler was not working and they would pay no rent until it was back up and running properly.
15.02.18 – Plumber/gas engineer instructed.
15.02.18 – Plumber/gas engineer attended – found the valve had been shut off – re opened, tested and all heaters working. Boiler operating.
15.02.18 – Email to tenants to confirm the boiler is now working again.
26.02.18 – Call from tenant to report the boiler had failed again.
26.02.18 – Plumber/gas engineer instructed.
26.02.18 – Email to tenants to advise that we would send a plumber between 2-4pm.
26.02.18 – Plumber 5 attended, tested and system working – have advised parts may be required.
28.02.18 – Boiler is still working but requiring to be reset regularly. Plumber/gas engineer advised and instructed. Due to attend 02.03.18.
01.03.18 – Portable heaters delivered to the property from Dunpark to supplement the heating system.
02.03.18 – Plumber/gas engineer could not attend due to adverse weather – part was not available due to closures – re scheduled provisionally for 05.03.18.
02.03.18 – Contacted lead tenant via call to advise plumber unable to attend due to adverse weather. Emailed all tenants to advise.
02.03.18 – Lead tenant's mother called and was unhappy that the plumber could not attend, was very rude to member of staff.
05.03.18 – Plumber/gas engineer attended in the afternoon. Tenants emailed to advise that they would be in attendance.
05.03.18 – Plumber/gas engineer attended changed the thermostat, tested the system and system now working. Emailed tenants to confirm plumber had attended and system working.
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Opening Hours
Address
Dunpark
1 Abercromby Place
Edinburgh
City of Edinburgh
EH3 6JX
0131 557 4466
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 54% | 57% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 14 | 7 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- EH3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sep 23,2021
Sep 23,2021
0
people found
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Awful service. They take your rent money and don’t care. So many problems and bad repairs unresolved. I had to move out due to frustration. Then they kept as much deposit as they could claiming things needed fixed!! I had the property professionally cleaned ...
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Jan 27,2021
Jan 27,2021
2
people found
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I rented a flat from Dunpark for just over 18 months, and it was by some distance the best rental experience I have had (in Edinburgh or anywhere else!) The processes are all efficient (even with challenges of covid) and the team could not be more ...
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Dec 18,2020
Dec 18,2020
2
people found
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this helpful
We have been renting a flat with Dunpark for 8 years now and the team in place is absolutely fantastic: professional, responsive, competent and friendly. Their service is very personal and they deal with everything with a human touch, which is invaluable. Dunpark is without any ...
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Apr 03,2020
Apr 03,2020
3
people found
this helpful
this helpful
I just want to say in the current situation where most companies related to travel and/or accommodation are unable to be reached by phone I have been able to contact this company which uses booking.com for apartments and have received professional and efficient ...
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Feb 11,2020
Feb 11,2020
4
people found
this helpful
this helpful
Dunpark are fantastic. They have been a wonderful agency to rent with and respond to all issues immediately. I would highly recommend to anyone looking to rent in the new town vicinity and could not criticise them if I tried !...
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Nov 25,2019
Nov 25,2019
0
people found
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Apparently if you want to see a property there are only a few spaces to do so. Never heard such nonsense. Off putting from the get go. Every property Ive viewed there has been equal viewings so that it's fair. Forget it!!...
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Nov 28, 2019
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(1)
We’re sorry that you were not able to secure a viewing for the first scheduled appointment we had for the property at the Causeway. The property first went live on Thursday 21st November. By the time you contacted us on Sunday afternoon, 24th November, the viewing was already full as it is a very popular property. We schedule viewings by appointment and as this is a smaller property, there is only a limited number of spaces available on each occasion, so as not to overcrowd the property and pr ...
Mar 04,2019
Mar 04,2019
1
people found
this helpful
this helpful
We have been renting the same flat with Dunpark for over 6 years now. Although we have had our ups and downs (more downs than ups in the first 4 years due to tensed relationships with our property managers) I must say that communication has massively improved ...
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Jan 08,2019
Jan 08,2019
6
people found
this helpful
this helpful
Emma paid metriculous attention to detail in preparing the property to let, was a reassuring voice through the process to find a tenant and provided regular, proactive communication. Her calm and professional style engendered a deal of confidence....
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Comment on agent fees
Not unreasonable
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Nov 04,2018
Nov 04,2018
6
people found
this helpful
this helpful
Sarah and Victoria have been fantastic in helping us to get our flat fitted out and managed optimally for prospective guests, ourselves and owner bookings. They are super responsive to our own requests, but also perceptively proactive from their experience and expertise in regard to ...
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Comment on agent fees
We haven't benchmarked their fees. They offer a personal, tailored service managing all aspects of the let and we think this level of service is worth every penny.
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Oct 02,2018
Oct 02,2018
6
people found
this helpful
this helpful
Renting via Dunpark was a great experience, Natalie and colleagues are very responsive and friendly. From a tenant's perspective, I would recommend this company....
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Aug 21,2018
Aug 21,2018
6
people found
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this helpful
I had been looking for several weeks and was becoming very tired of agents not getting back to calls and email and not showing up at viewings!
Natalie was pleasant and professional throughout and provided a very personal service, always coming back to queries quickly....
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Comment on agent fees
N/A
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Aug 07,2018
Aug 07,2018
4
people found
this helpful
this helpful
Do not use Dunpark. Slow or late but usually both. Cannot (or will not) follow simple instructions. Do unnecessary works and then overcharge for them. Agreed refunds not repaid. Do a thorough check before engaging them. (NB. Cairnsmore Technical Ltd is NOT an independent contractor, ...
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Comment on agent fees
Inaccurate estimates. Inaccurate invoices. Grossly overcharge. Invoice same day, but respond (haha) sometime/never... Credit note? Forget it! Your worst nightmare.Attachments
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Aug 08, 2018
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No debt? Really? Not according to the Dunpark balance sheets for the last three years.
Dunpark's credibility on this forum is so low precisely because claims like "Dunpark is a no debt business" can be shown to be false and evidenced to be so, from public records.
You have your own in-house maintenance company... sure, that's fine, but Dunpark cannot ensure "prices are fair and firmly negotiated" with Cairnsmore Technical when both companies are owned and run by the same husband and wife. ...
Jul 19,2018
Jul 19,2018
5
people found
this helpful
this helpful
I have been looking for a flat for over four months, with talking to many different letting agents and not hearing back from a large amount, Dunpark were great, from booking the viewing where the information I received was excellent and then to the letting ...
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May 02,2018
May 02,2018
7
people found
this helpful
this helpful
As students it seemed to be par for the course that your lettings agent will be disorganised and leave you in the dark for weeks on end when it comes to repairs and maintenance. At the beginning of our tenancy almost 2 years ago this was ...
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May 01,2018
May 01,2018
6
people found
this helpful
this helpful
Initially the responses over email were quite slow but once they replied they were very helpful. After that I have only had good experiences with dunpark, especially our property manager Leona. They have been helpful and understanding with regards to unreasonable neighbours, as well as ...
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Apr 14,2018
Apr 14,2018
7
people found
this helpful
this helpful
Jack currently manages the tenancy of our flat in Edinburgh and we can not recommend him highly enough. As we live overseas, knowing Jack is looking after our property and that he takes ownership of resolving issues quickly, keeps abreast of regulatory requirements, while always ...
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Apr 09,2018
Apr 09,2018
5
people found
this helpful
this helpful
Probably the worst company I have ever dealt with in my life! Please, please please do not use them! Communication is terrible and they will not reply by email and very rarely answer their phone. You have to go there in person and suffer the ...
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Apr 09, 2018
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We would be grateful if you could contact us via [email protected] to provide more information about your experience so we can try to rectify any issues that you have had. ...
Apr 05,2018
Apr 05,2018
9
people found
this helpful
this helpful
As landlords we have had a relationship with Dunpark for nine years. We have valued Dunpark's support and advice from when we first sought to buy. We are pleased that it has been possible to work together to create a secure arrangement for all, with ...
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Apr 09, 2018
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Thank you very much Clare, we have been happy to assist you throughout the life cycle of managing your property. Kind regards, Dunpark. ...
Mar 19,2018
Mar 19,2018
9
people found
this helpful
this helpful
I have had a positive experience being tenants of a Dunpark property this year. Any issues we have had have been followed up by Dunpark almost immediately. They always answer the phones whenever I call and on most occasions the issue is sorted out the ...
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Comment on agent fees
Good
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Apr 09, 2018
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Thanks Ariella! Always here to help with any issues or queries you have. Kind regards, Dunpark ...
Mar 14,2018
Mar 14,2018
8
people found
this helpful
this helpful
Can't say anything negative about Dunpark. They were helpful throughout the application process, liaising with the landlord to make sure it all went smoothly, were welcoming and extremely thorough at the signing, and were overall more than pleasant to deal with.
The only negative was ...
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Mar 15, 2018
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Dear Junio, thank you very much for your review. Thank you as well for your feedback on the referencing process. We felt the same way about the referencing company and have since made the switch to Sure Tenant who are easy to use and quick to respond. Now that you are settled in the flat, if there is ever anything we can do to help please just get in touch. Best, Dunpark ...
Mar 01,2018
Mar 01,2018
13
people found
this helpful
this helpful
The owner, Jenny Fursman, goes to great lengths on the website to make Dunpark your family-run friendly accesible property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time she neatly alerts you to her ...
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Aug 14, 2024
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The _sheer number_ of calls over a problem that is neither being taken or handled seriously, followed by an almost gdpr level of data-dump shows the true face of the company.
They will _NOT_ use a certified competant company to carry repairs. I've evidence of prior experience with them where they challenge, deny and flat out refuse to cover the cost of repairs on a property they supposedly manage.
No reasonable group of people would have to request multiple 'plumbers' unless each one is a ...
Aug 26,2017
Aug 26,2017
9
people found
this helpful
this helpful
After reading such bad reviews I was apprehensive when contacting Dunpark as an investment landlord. Dunpark was recommended by an existing client who has never had an issue with the company. I had heard that they had brought in a new team with a wealth ...
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Comment on agent fees
Good
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Aug 19,2017
Aug 19,2017
5
people found
this helpful
this helpful
Worst experience I have ever had with a letting agents in Edinburgh. They ignored any email correspondence and when I called they would say the relevant member of staff would call me back (which they never did). Wish I had read the reviews before handing ...
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Comment on agent fees
Had no issue with the fees, but they find ANY excuse to take funds from the deposit.
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Aug 24, 2017
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Dear Roberta, it's unfortunate to hear that you had a negative experience as one of our tenants. However, we would like to clarify a few points that you have raised regarding the condition of the property upon exit and the fact that no renewal was offered. Firstly, having reviewed the check out photographs (which are always extensive and document as much of the property as possible in case of a dispute), the property was not clean upon exit, there were red wine stains on the walls and a bag of r ...
Aug 03,2017
Aug 03,2017
7
people found
this helpful
this helpful
After seeing the reviews on here, I was apprehensive but gave Dunpark a chance. I was relocating and anxious about my move as it was my first in over 18 years but Dunpark couldn't have been more supportive in helping me find a property and getting ...
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Comment on agent fees
Good
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Apr 30,2017
Apr 30,2017
3
people found
this helpful
this helpful
I have read all the reviews from tenants and have had exactly the same experience as a landlord. They are absolutely useless. Arrogant, rude and inept. Never reply to any communication. Slow to pay rent into your bank account and carry out no repairs-even if ...
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Comment on agent fees
Bad
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May 08, 2017
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We are very sorry that you have experienced bad service as one of our landlords. We have been listening hard to our feedback over the last few months and have made some serious changes in direct response to this. As a result our services are clearer and more cost effective, passing on the benefit to you. If you would like to discuss any issues experienced or changes to our services in private, please do not hesitate to contact us.
Kind regards, the Dunpark Team. ...
Aug 04,2016
Aug 04,2016
11
people found
this helpful
this helpful
Awful company- avoid like the plague!!! Wish i had read the reviews on this site before using them!
Rented a flat from this company who were a nightmare to deal with. Started our tenancy by giving the keys to contractors who lost them and had ...
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Oct 24,2015
Oct 24,2015
9
people found
this helpful
this helpful
I never usually leave reviews but I have had the most terrible experience with Dunpark that I had to. I have never dealt with such a useless and awful company. The staff are rude and unhelpful and will only reply to your emails if they ...
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Oct 19,2014
Oct 19,2014
8
people found
this helpful
this helpful
Firstly, I never leave reviews.
Don't be fooled by the polite professional persona they may put out initially.I genuinely cannot understand how they are even in business still as a property manager
A brief bullet point summarizing what you might expect from DUNPARK based ...
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Sep 18,2014
Sep 18,2014
8
people found
this helpful
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Dunpark are dreadful - do not use them at all. Their admin function is non-existent and we had to resubmit signed contracts three times as they 'lost them'. They take an age to arrange any repairs - there was damp in the Kitchen at Braid ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We handle complaints immediately so that we can resolve your issue as quickly as possible, usually within seven days. All members of our team are fully equipped and authorised to handle your issues to make sure that we can help you as efficiently as possible. Just speak to us, we want to help.
Last updated at 4:26 PM 08/05/2017 by victoria
They will _NOT_ use a certified competant company to carry repairs. I've evidence of prior experience with them where they challenge, deny and flat out refuse to cover the cost of repairs on a property they supposedly manage.
No reasonable group of people would have to request multiple 'plumbers' unless each one is a laxidasical workman who tapped a few things and said everything was fine.