Islington \/ East \/ Crouch Office, London, N1
4/5, 1 reviews
93% recommended
100% lettings valuation accuracy
93% lettings fee satisfaction

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“Despite being told my budget and requirements, and being assured ......”

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Jul 16,2012
Minithumbdown
By: 'NC'
Jul 16,2012
3 people found
this helpful
Despite being told my budget and requirements, and being assured on the day of the appointed viewings that these would be considered, I turned up and the agent was going to show me properties that were entirely inappropriate. He was pushing for us to change the budget, despite the fact that I had made it clear that was not feasible, and then tried to pressure me into viewing properties I definitely did not want. I was looking for a 1 bedroom flat and had explained that I would not consider studios, but still the agent pushed hard for me to view studios that were also quite far above my budget.

I attended the appointment with my (male) partner, and upon entering Black Katz, no interactions were aimed at me despite the fact that I had arranged the appointment and given the details. Having never been subject to such sexist behaviour, I was taken aback and quite offended.

Overall, this agent made no effort to listen to my requirements. There is also a section for landlords on their website in which they state that they will actively push for rent increases, despite their message to tenants about aiming for fairness and transparency.

I did not end up letting with this agent and will not consider them again.
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By: Andrew
Jul 23, 2012
Good Evening,
As promised I said I would respond today. No one in the office can remember dealing with you however what I would like to say is:
1. With strong rents and strong demand from tenants we often suggest to tenants that they may wish to consider a slightly cheaper area or type of property; for example where we may struggle to secure them a 1 bed flat at a certain rent we may suggest a studio flat.
2. I can assure you that we are NOT sexist; we have women throughout the company at all levels including managers and director level with one of the founding partners being Juliette Katz.
3. We are very fair and transparent in all out dealings which includes agreeing the best terms for our client which in law is the landlord.
If at any stage you felt we disrespected you then this was never our intention and we can only apologise. Finally, if you are still looking we would love the opportunity to amend matters and do all we can to find you a flat and as a gesture of goodwill waiver our standard Administration Fees.
Best regards,
ANDREW BLACK
By: Andrew
Jul 23, 2012
I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many good reviews. I am currently looking into the issues raised and will respond later today. Again my apologies.
Regards,
ANDREW BLACK

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reviewed by 'Isla'
“I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, ......”
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reviewed by 'Josie'
“After relocating back to the UK from Australia, my partner and I were keen to find a place and get ......”
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reviewed by 'Bobby'
“Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and ......”
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reviewed by 'Christine'
“We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (......”
16th May 2023
reviewed by '[email protected]'
“Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient ......”
24th Mar 2023
reviewed by 'Ingrida'
“It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and ......”
Opening Hours
  • Monday: 09:30 - 18:00
  • Tuesday: 09:30 - 18:00
  • Wednesday: 09:30 - 18:00
  • Thursday: 09:30 - 18:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Black Katz
22 Baron Street
Islington,London
Greater London
N1 9ES
020 7713 7337

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 93% £323 £9,000
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18 1 79 6 0 0 0 0 5 1
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Camden West Central Office, NW1
Islington \/ East \/ Crouch Office, N1
London Bridge \/ Clapham Office, SE1
West Hampstead, NW6
Featured Review
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“I had been looking for a pet friendly propert......”

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Mar 11,2022
Minithumbup
By: 'Isla'
Mar 11,2022
0 people found
this helpful
I had been looking for a pet friendly property for a couple of months in london whilst living in Newcastle, chasing up estate agents remotely and not having much success, and along the way i got in contact with black katz. Ben was fantastic - ...
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By: Andrew Black
Mar 11, 2022
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Isla, Really pleased you were happy with the service. Ben will be really pleased, a great member of the Team. Thanks. Regards, Andrew Andrew Black Director ...
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“After relocating back to the UK from Australi......”

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Nov 05,2021
Minithumbup
By: 'Josie'
Nov 05,2021
0 people found
this helpful
After relocating back to the UK from Australia, my partner and I were keen to find a place and get back to London living. Ben was extremely helpful & genuine and helped us find our ideal home in the location we wanted within a week of ...
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By: Andrew Black
Nov 08, 2021
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Josie, Many thanks for your review, much appreciated. Ben will be really pleased you were happy with the service. Thanks again, Regards, Andrew Andrew Black Director ...
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“Black Katz N8 Lettings Review...”

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Oct 01,2019
Minithumbup
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Johnny
By: 'Bobby'
Oct 01,2019
0 people found
this helpful
Me and my partner recently moved into a flat which is let by black Katz. Everything went very smoothly and all agents were very helpful. Johnny gave us the viewing which really well and he was very clear and concise with any questions we had. ...
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By: Andrew Black
Oct 07, 2019
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Bobby, Many thanks for your review. Really pleased you were happy with the service Johnny provided. Thanks again. Regards, Andrew Black Director ...
Featured Review
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“We came to Black Katz by accident, just passi......”

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Sep 27,2019
Minithumbup
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Amy
By: 'Christine'
Sep 27,2019
0 people found
this helpful
We came to Black Katz by accident, just passing by as we were looking for shared accommodation for my son (student from abroad). We were welcomed by Amy and she was amazing. The day after she drove us around and we saw 3 properties. She took ...
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By: Andrew Black
Oct 07, 2019
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Christine, many thanks for your review. Really pleased you were happy with the service provided by Amy. Thanks again. Regards Andrew Black Director ...

“Shayla was great - she contacted us and offer......”

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May 16,2023
Minithumbup
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Shayla
By: '[email protected]'
May 16,2023
0 people found
this helpful
Shayla was great - she contacted us and offered us a viewing before any other prospective tenants. She was efficient and quickly took the property off the market. At times there were lots of arbitrary deadlines set but I appreciate that they work under pressure ...
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“It was very efficient and helpful. The respon......”

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Mar 24,2023
Minithumbup
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Lisa
By: 'Ingrida'
Mar 24,2023
0 people found
this helpful
It was very efficient and helpful. The response was always kind and very helpful too. I am very pleased and thankful for Lisa’s amazing assistance....
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By: Andrew Black
Mar 27, 2023
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Ingrida, Many thanks for your review. Lisa will be really pleased you were happy with the service. Thanks again. Regards, Andrew Andrew Black Director ...

“Great service - thank you...”

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Sep 30,2019
Minithumbup
By: 'Ellie'
Sep 30,2019
1 people found
this helpful
Leigh was really helpful when I needed to move flat at short notice. Professional, friendly and got me the flat I wanted! Thank you. Would recommend....
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By: Andrew Black
Oct 07, 2019
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Ellie, really pleased you were happy with the service from Leigh. Thanks for the great review, much appreciated. Regards, Andrew Black Director ...

“Very happy with this letting agent, both prof......”

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Aug 31,2019
Minithumbup
By: 'Dan'
Aug 31,2019
1 people found
this helpful
Very happy with this letting agent, both professional and friendly. Paul is always a pleasure to deal with. Much better than some other letting agents I've had in the past....
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By: Andrew Black
Sep 05, 2019
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Dan, many thanks for your positive review. Really pleased you are happy with the service. Thanks again. Regards, Andrew Black Director ...

“Very professional agency with very good servi......”

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Aug 21,2019
Minithumbup
By: 'Alex'
Aug 21,2019
0 people found
this helpful
Very professional agency with very good service provided by William and Paul. We are very happy with everything and that`s why we keep extending the contract every year. :) Many thank Paul and William!...
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By: Andrew Black
Aug 26, 2019
View all comments (1)
Alex, many thanks for your review. William and Paul will be really pleased you have been happy with the service you have been receiving over the years. Thanks again. Regards, Andrew Black Director ...

“Black Karz were the only estate agent that re......”

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Aug 20,2019
Minithumbup
By: 'Lauren'
Aug 20,2019
0 people found
this helpful
Black Karz were the only estate agent that really listened to what we needed, and helped us find our dream rental. Their communication was good, honest and all the staff are really nice, genuine people. Would not hesitate to use them for our next move ...
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By: Andrew Black
Aug 21, 2019
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Lauren, Great to hear that you were happy with the service. Thanks for taking the time to write the review. Regards, Andrew Black Director ...

“Crouch End branch...”

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Aug 20,2019
Minithumbup
By: 'S'
Aug 20,2019
0 people found
this helpful
Crouch End branch is excellent specially our first point of contact Paul! We have been with them for 2 years now and had no issues at all....
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By: Andrew Black
Aug 21, 2019
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Many thanks for your great review, it is much appreciated. Thanks again. Regards, Andrew Black Director ...

“You guys from the Crouch End branch are amazing...”

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Jun 14,2019
Minithumbup
By: 'Katharina'
Jun 14,2019
0 people found
this helpful
William showed me only very nice flats, in fact Black Katz were the only real estate agency that did not show me mouldy flats. I so remember when Paul said, "Wouldn't you enjoy your espresso on these Juliet balconies?" I do! Thank you so much ...
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By: Andrew Black
Jun 17, 2019
View all comments (1)
Katharina, Many thanks for your positive comments, very much appreciated. Really pleased you had a good experience with Crouch End, William is a great member of the team. Thanks again. Regards, Andrew black Director ...

“Professional, honest and supportive...”

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Apr 28,2019
Minithumbup
By: 'Fatima'
Apr 28,2019
0 people found
this helpful
I am so grateful to the Black Katz team at Crouch End. Without a doubt, they have some of the most beautiful and best looked after properties in North London and they were extremely supportive in helping me find my beautiful studio. Over the past 4 ...
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By: Andrew Black
May 01, 2019
View all comments (1)
Fatima, We really appreciate your comments. We work very hard at providing the very best service so it is great to hear you have been happy with the service. Thanks again. Regards, Andrew Black Director ...

“Lack of transparency, fairness and competence...”

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Apr 17,2019
Minithumbdown
By: 'Simone'
Apr 17,2019
0 people found
this helpful
The practice was handled in the less professional manner everseen in London. The agent did not even know the legislation (what documents may be provided for a right to rent check), was never available nor reachable the days prior to entering the house, and ultimately ...
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Comment on agent fees
Fair
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Was this helpful? Yes
By: Andrew Black
May 13, 2019
View all comments (2)
Simone, We have not heard back from you. We have looked further into the matter and are sorry you are not happy but feel generally your comments are not reasonable or justified. 1. You did not transfer the monies on time so we were unable to release the keys. This is despite us advising you to do the transfer as soon as possible when the first welcome email was sent. Instead you choose to do the transfer 1-2 days before the move-in. 2. In terms of furnishings the current tenant made very c ...

“Superb Service!! Johnny found my Dream Flat!!!...”

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Apr 04,2019
Minithumbup
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Johnny
By: 'Niki'
Apr 04,2019
0 people found
this helpful
Johnny at the Crouch End branch was so totally amazing and found a property for me to rent that ticked more than all the boxes and within my time frame!! So happy with my new home and fantastic A1 service!!!...
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Comment on agent fees
Great fees!! Much lower than the competitors....more than happy!!
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By: Andrew Black
Apr 05, 2019
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Niki, Many thanks for your great review. We work really hard at providing the best possible service so it's great to receive this. Thanks again. Regards, Andrew Black Director ...

“Excellent customer service...”

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Sep 03,2018
Minithumbup
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Tom
By: 'Fahima'
Sep 03,2018
0 people found
this helpful
I would like to take some time to give a thumb up to Tom who is the Manager of Crounch end Muswell hill branch. Very friendly atmosphere, very welcoming, most importantly very reliable and honest....
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Comment on agent fees
Fair
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“The Best...”

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Jun 02,2018
Minithumbup
By: 'Clare'
Jun 02,2018
0 people found
this helpful
I am not easily impressed but I have been blown away at the service/vibe/efficiency/service from Kalina, She was on point for me and nothing was a problem. She was a pleasure to do business with - love her x The World needs ...
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Comment on agent fees
Fine
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“Both Pip and Karen were fantastic to work with in ......”

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Feb 13,2018
Minithumbup
By: 'Aminah'
Feb 13,2018
0 people found
this helpful
Both Pip and Karen were fantastic to work with in my renewal of my flat. Professional and very responsive to all inquiries. Made the entire process very easy....
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Comment on agent fees
The renewal fees were fine and what one would expect.
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“Jake was an absolute STAR in accommodating me to view ......”

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Feb 12,2018
Minithumbup
By: 'Tottenham'
Feb 12,2018
0 people found
this helpful
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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“Jake was an absolute STAR in accommodating me to view ......”

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Feb 12,2018
Minithumbup
By: 'Tottenham'
Feb 12,2018
0 people found
this helpful
Jake was an absolute STAR in accommodating me to view a property twice. He was very positive, upbeat and very helpful and responded to my text and email queries quickly and professionally....
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Comment on agent fees
Average and expected in London
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“Jake was a genuinely super friendly person to have show ......”

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Jan 31,2018
Minithumbup
By: 'Tuck'
Jan 31,2018
0 people found
this helpful
Jake was a genuinely super friendly person to have show us around the flat that we decided on taking in the end. He was not pushy at all and very understanding about our needs. A top bloke!...
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“Nik was extremely helpful during my process of making an ......”

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Nov 27,2017
Minithumbup
By: 'PAB'
Nov 27,2017
0 people found
this helpful
Nik was extremely helpful during my process of making an offer - he was proactive, easy to speak with and professional. His speed and guidance made a huge difference, and I don't think we would have been successful without his insight and thoughtfulness. Really appreciated ...
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Comment on agent fees
Not applicable
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By: Nik
Nov 27, 2017
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Thank you for such a positive review. I must say that Lorraine did much of the hard work here and I just helped in getting it over the line. ...

“This was all new to us. We cant fault the ......”

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Nov 24,2017
Minithumbup
By: 'Sara'
Nov 24,2017
0 people found
this helpful
This was all new to us. We cant fault the service we have received from Black Katz. They always kept us informed of what was happening. Thanks for getting us through this. Any question was no trouble. The timing was so quick. We completed within ...
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“Jake was very helpful and accommodated our request for a ......”

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Nov 06,2017
Minithumbup
By: 'KJ'
Nov 06,2017
0 people found
this helpful
Jake was very helpful and accommodated our request for a later viewing. He has followed up in a polite manner and was responsive to my text messages....
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Comment on agent fees
There was a mix up with the rent advertised (due to an error by the landlord) which made it unfortunate that we had to pay a much higher price than our offer. (£23 extra per wk)
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“I am entirely grateful to the whole blackkatz team for ......”

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Nov 05,2017
Minithumbup
By: 'Aurelie'
Nov 05,2017
0 people found
this helpful
I am entirely grateful to the whole blackkatz team for having been so welcoming, accommodating and kind during my search for a new home. The process was straightforward and easy !...
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Comment on agent fees
Good
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“I fell in love with the flat as soon as ......”

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Nov 02,2017
Minithumbup
By: 'Esmé'
Nov 02,2017
0 people found
this helpful
I fell in love with the flat as soon as I saw it online and did not think for one minute i'd be able to have an offer accepted in time to take it. Will was so helpful and accommodating in ensuring I was able ...
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Comment on agent fees
Reasonable.
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“Super friendly, went out of his way to try the ......”

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Nov 02,2017
Minithumbup
By: 'Ellen'
Nov 02,2017
0 people found
this helpful
Super friendly, went out of his way to try the keys himself in the lock when we were having problems!...
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“Our daughter is an International Student and when we arrived ......”

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Oct 17,2017
Minithumbup
By: 'International'
Oct 17,2017
0 people found
this helpful
Our daughter is an International Student and when we arrived In London looking for a flat we were shocked at how complicated the London rental market is. It truly was a complete maze for us until we were fortunate enough to contact Akash. He put ...
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Comment on agent fees
The Fees were reasonable considering the time and effort involved.
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“Thanks very much for all your help, William and Paul, ......”

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Sep 01,2017
Minithumbup
By: 'Liz'
Sep 01,2017
0 people found
this helpful
Thanks very much for all your help, William and Paul, we love our new house!! We found Black Katz, extremely helpful and very quick to get back to us on various queries. We would use them again....
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“I was looking for a property with a dog .I ......”

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Aug 31,2017
Minithumbup
By: 'Kalina'
Aug 31,2017
0 people found
this helpful
I was looking for a property with a dog .I found Jake very helpful and professional trying to help as much as he can , contacting landlord and trying to find the best place for me and my pet . Also Paul has helped us and search ...
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Comment on agent fees
Reasonable prices
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:17 PM 25/07/2016 by allAgents

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