100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 26,2018
Feb 26,2018
0
people found
this helpful
this helpful
In terms of communication and service the agents are respectable and professional. They are good with highlighting issues, and providing the right advise for any matter that occurs.
One thing I would point out is that the agents might need to be more strict with the tenants. My tenants have made changes in my house without my permission, the agent sent them a notice period letter which the tenants declared that they didn't receive it. Also the tenant refused inspections by us even though we gave enough time and we flexible with the date. lastly they didn't sign the contract for the second year and I would expect that the agents would follow up to ensure that the tenants do.
I Know that the agents might have their hands tied in certain cases, but for the fees one is paying one would expect that the agents would proactively try and put pressure on difficult tenants to keep them in line, especially when it comes to matters that break the legal agreement between us.
One thing I would point out is that the agents might need to be more strict with the tenants. My tenants have made changes in my house without my permission, the agent sent them a notice period letter which the tenants declared that they didn't receive it. Also the tenant refused inspections by us even though we gave enough time and we flexible with the date. lastly they didn't sign the contract for the second year and I would expect that the agents would follow up to ensure that the tenants do.
I Know that the agents might have their hands tied in certain cases, but for the fees one is paying one would expect that the agents would proactively try and put pressure on difficult tenants to keep them in line, especially when it comes to matters that break the legal agreement between us.
Comment on agent fees
I would say the fees are fine, but as a landlord maybe you would expect more reporting on the status of the house and is it being maintained by the renters.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Mar 2020
reviewed by 'Susan'
4th Feb 2015
reviewed by 'Richard'
Opening Hours
Address
Connells
158 High Street
Harborne,Birmingham
West Midlands
B17 9QE
0121 426 2800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £115,000 | £300,000 |
| Lettings | 100% | 99% | £740 | £740 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 27,2022
Jul 27,2022
0
people found
this helpful
this helpful
Absolutely DISCUSTING vile rudeness and general unprofessional behaviour from Emily right from the start unhelpful giving looks and never called back when she was suppose to . Showing general disinterest in my documentation. Absolutely vile she was . Carol and Sam both rude . This harborne connells never ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2020
Mar 05,2020
0
people found
this helpful
this helpful
Hi I found connells very good always giving feedback very nice friendly team manager Carol lovely would recommend to friends...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2018
Feb 26,2018
0
people found
this helpful
this helpful
In terms of communication and service the agents are respectable and professional. They are good with highlighting issues, and providing the right advise for any matter that occurs.
One thing I would point out is that the agents might need to be more strict with ...
read full review
read full review
Comment on agent fees
I would say the fees are fine, but as a landlord maybe you would expect more reporting on the status of the house and is it being maintained by the renters.
Was this helpful?
Yes
Yes
Feb 04,2015
Feb 04,2015
6
people found
this helpful
this helpful
If you want an estate agent that fails to return calls and emails, that sends you the wrong house details to review and approve, that forgets to pass on offers, and that sells your personal details to other companies even when you've expressly told them ...
read full review
read full review
Comment on agent fees
Connells seem no more outrageous than any other estate agent in regards to fees.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
