100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
Feb 23,2018
Feb 23,2018
5
people found
this helpful
this helpful
Poor staff, poor communication and poor customer service. From the area manager down they dont car about tenants issues or deal with problems. 4 months with a leak and damp patch where we chased on a daily basis. Not in a cheap property but a city centre 'Luxury' property. Nearly a month, over Christmas and New Year, without ANY heating - They did nothing (apart from enjoy their own festive season!. Avoid renting from them - they'll do nothing, wont deal with complaints other than cover each other's backs and then try to screw you at the end of the lease.
Comment on agent fees
Rip off! Agents fees are for service - there was none!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Apr 2024
reviewed by 'Magda Bal'
28th Feb 2023
reviewed by 'Patricia'
3rd Jan 2023
reviewed by 'Andrew'
16th Sep 2022
reviewed by 'Terry Kirkby'
9th Aug 2022
reviewed by 'Dalynn'
13th Jun 2022
reviewed by 'Christian'
Opening Hours
Address
Leaders
42 Thackerays Lane
Woodthorpe,Nottingham
Nottinghamshire
NG5 4JD
0115 926 4500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £468,000 | £468,000 |
| Lettings | 100% | 83% | £450 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 9 | 8 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 12,2024
Apr 12,2024
0
people found
this helpful
this helpful
It was very good and friendly viewing. Kully Landa was very friendly and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 28,2023
Feb 28,2023
0
people found
this helpful
this helpful
Let property - Good advice and service received throughout the letting procedure from Yvonne at Leaders Woodthorpe Nottingham
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2023
Jan 03,2023
0
people found
this helpful
this helpful
So far amazing . No complaints, so far very impressed Olivia has been very efficient. 3rd agent in just over a year - wish I had transferred to Leaders sooner....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 16,2022
Sep 16,2022
0
people found
this helpful
this helpful
Professional and personable sales service from marketing to completion. Lightly undervalued but amenable to customer requests and quick +ve sale achieved....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 09,2022
Aug 09,2022
0
people found
this helpful
this helpful
Theo has been wonderful and very helpful
He makes sure you fully understand the agreements. Is there to help in anyway....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2022
Jun 13,2022
0
people found
this helpful
this helpful
(1 star coz 0 isn't an option)
Been messed about for over 1 month.
The easy part was keeping me hanging with a deposit,
When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2022
Apr 29,2022
0
people found
this helpful
this helpful
I was a prospective tenant and contacted the Nottingham Lettings department
.Luke help me through the letting process and secured an ideal property for me.
I would recommend Luke's professionalism and knowledge and would his services to any future renter...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2022
Apr 07,2022
0
people found
this helpful
this helpful
I found a great home for myself and my son, Luke is knowledgeable, efficient, pleasant and patient, he has made my experience and my families seamless....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2022
Mar 15,2022
0
people found
this helpful
this helpful
Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 03,2022
Mar 03,2022
0
people found
this helpful
this helpful
The first call I recieved from Leaders was from Dontae,he was reassuring, found the ideal property for me to rent.. He was really helpful. I have never rented a property before, I had lots of questions.Dontae,Luke and Jameel was patient,took time ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09,2022
Feb 09,2022
0
people found
this helpful
this helpful
I've found the ideal property for me to rent. I phoned Leaders and my call was answered by Dontae. He was really helpful. Having never rented a property before, I had lots of questions. He was patient and continued to be helpful even through I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2022
Jan 12,2022
0
people found
this helpful
this helpful
Disgusting service took the money signed contracts didn't give the keys and left a 21 yr old boy on the street...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2022
Jan 04,2022
0
people found
this helpful
this helpful
I can't explain how bad my experience has been over the past 4 months. I am a university student and there are 6 of us living in a 4 man house. 2 of the bedrooms are under legal measurements. When we moved in we personally found needles and syringes. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2021
Aug 19,2021
1
people found
this helpful
this helpful
We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date ...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2021
May 28,2021
2
people found
this helpful
this helpful
Worst agency ever. Terrible service. False advertisement. Used old and misleading pictures of a property, which in reality was trashed after having nightmare tenants, while at the same times the advertised the property on various pages such as Rightmove and Zoopla showcasing the property was ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Feb 08,2021
Feb 08,2021
0
people found
this helpful
this helpful
Recently needed support and guildence on letting and licensing and the support and patience was second to none from all staff particularly Sarah Campbell dawson...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09,2021
Jan 09,2021
0
people found
this helpful
this helpful
Leaders are excellent letting agency. The staff treat their customers with utmost importance, excellent care. Their response to accommodation distress is amazing. Their agent, Owen, has been particularly amazing and wonderful...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 20,2020
Dec 20,2020
1
people found
this helpful
this helpful
- they refuse to refund overpaid rent
- terrible customer service
- GET EVRYTHING IN WRITING - they deny anything said and threaten with litigation
- you have to chase, chase and chase for months to get your deposit back.
- overall horrible...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06,2020
Aug 06,2020
0
people found
this helpful
this helpful
I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2020
May 16,2020
0
people found
this helpful
this helpful
I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 16,2019
Dec 16,2019
0
people found
this helpful
this helpful
Regards to Ashley Hancock, just to say the service he did for me was amazing especially on saturday morning when I made a mistake and he sorted it out within the hour hes an asset to the company...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 18,2019
Jan 18,2019
0
people found
this helpful
this helpful
Excellent service provided by helpful professional staff at the Woodthorpe office. Would highly recommend to use the office especially for lettings...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Dec 14,2018
Dec 14,2018
0
people found
this helpful
this helpful
I had asked another member of Leaders staff in Nottingham but did not get a reply with the info I wanted so I asked Michelle.
Her response was immediate and just what I wanted.
So thank you Michelle for your kind and quick help...
read full review
read full review
Comment on agent fees
I think they are average for letting agents
Was this helpful?
Yes
Yes
Nov 28,2018
Nov 28,2018
0
people found
this helpful
this helpful
Michelle has been excellent in dealing with my tenant ,as part of the Management service and keeping me fully informed and updated .She's professional ,conscientious and very helpful .Thank you !...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 22,2018
Jul 22,2018
5
people found
this helpful
this helpful
Needed a place desperately found one and then the problems started. The fees are ridiculously EXPENSIVE for a low key estate agent. Make you wait ages without any contact. Avoid at all cost...
read full review
read full review
Comment on agent fees
BAD BAD BAD
Was this helpful?
Yes
Yes
Mar 13,2018
Mar 13,2018
5
people found
this helpful
this helpful
This particular branch of Leaders is unprincipled. They lie and mislead their tenants, presumably justifying their unethical behaviour to please their masters, the landlords. I found them very unprofessional and would have filed a formal complaint about them if it were not for the time ...
read full review
read full review
Comment on agent fees
No view on their fees.
Was this helpful?
Yes
Yes
Jun 25, 2018
View all comments
(1)
I completely agree with this comment!! When you need them they are never there for you! Really bad management!! ...
Feb 23,2018
Feb 23,2018
5
people found
this helpful
this helpful
Poor staff, poor communication and poor customer service. From the area manager down they dont car about tenants issues or deal with problems. 4 months with a leak and damp patch where we chased on a daily basis. Not in a cheap property but a city ...
read full review
read full review
Comment on agent fees
Rip off! Agents fees are for service - there was none!
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
