94% sales valuation accuracy
96% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
Feb 21,2018
Feb 21,2018
2
people found
this helpful
this helpful
I'm really disappointed at all the agency but especially at this guy, today we were waiting and waiting for him to come back to us. We just couldn't go through with the holding fee because however was on the phone, was just not informed about us and the flat!
In the end just with a phone message they just told me that some else took the flat!
In the end just with a phone message they just told me that some else took the flat!
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Latest Reviews
16th Oct 2023
reviewed by 'Helen'
8th Apr 2022
reviewed by 'mrs k stone'
24th Feb 2020
reviewed by 'Stacey'
Opening Hours
Address
Turners Property
105 London Road
Morden
Surrey
SM4 5HP
020 8687 9787
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 96% | £36,000 | £590,000 |
| Lettings | 93% | 86% | £540 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 12 | 2 | 76 | 1 | 30 | 0 | 2 | 4 |
Areas covered
- SM4
- Morden
- SW19
- Sutton
- SM1
- Merton Park
- SM6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 16,2023
Oct 16,2023
0
people found
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Turners have sold 3 properties for me over the past few years the service I received each time has been 1st class. Rob always kept me informed throughout the selling process, giving feedback after each viewing. The last property I sold the sales market was very ...
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Sep 15,2022
Sep 15,2022
0
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We had a terrible experience with Turners. They took advantage of us by suggesting to deduct end of tenancy cleaning charges from our deposit. I thought they would act professionally and allowed them to do so. However they charged us 7 times higher than the market ...
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Apr 08,2022
Apr 08,2022
0
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Turners are definitely the best at dealing with tricky sales, and definitely go above and beyond. Just can't thank Rob and his excellent staff enough for all there help and support. Many thanks to them all....
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Feb 26,2021
Feb 26,2021
0
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We are so pleased that we chose Turners. Rob guided us through our house sale with the utmost care, professionalism and attentiveness to detail, while also remaining steadfast and cheerful throughout. We were kept well-informed throughout the whole process, with Rob confidently navigating us through ...
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Feb 24,2020
Feb 24,2020
0
people found
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I highly recommend Turners Estate Agents. Rob Davies is a credit to his profession. Rob recently sold my property, which needed to be fully renovated and Rob knew exactly the right type of buyer.
Using his expertise and knowledge of the local area he was ...
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Jun 20,2019
Jun 20,2019
0
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I cannot thank Turners Estate agents enough, completely professional and trustworthy throughout the purchase process.
I want to thank Rob Davies for keeping all parties up to date at every stage of the purchase, he was excellent throughout.
If your thinking of selling or purchasing ...
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Jun 19,2019
Jun 19,2019
0
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Thoroughly professional service from Robert Davies of Turners. Kept me informed of progress of sale throughout and dealt with any issues that arose very efficiently. I would certainly use Turners again....
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Comment on agent fees
Fees were reasonable and on par with other Agencies.
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May 01,2019
May 01,2019
0
people found
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Rob sold our house in Morden during a very difficult period in the market and got us a really good price.
I would definately use Turners again as I found them helpful, professional and honest, I can't say the same for other agents I've used ...
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Comment on agent fees
The Agents fees were reasonable and a lower than the competition offered us.
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Apr 19,2019
Apr 19,2019
1
people found
this helpful
this helpful
ROBERT DAVIES Own's this Company and writes his OWN REVIEWS HERE for Example who in their right mind would write a REVIEW about him being the 'BEST and should get First Price as he is so GOOD' No Clients would write such a Review about ...
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Comment on agent fees
BAD
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Apr 20, 2019
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Dear Mo,
It is difficult for me to respond to this review as I do not have any records of anyone listed as 'Mo' nor any recall of any viewings or contact that you have had with us.
However, if you contacted us to view a property and we have not delivered the best customer service then of course I apologise for this and would ask that you contact us directly so that we can look further into the situation. Indeed I would ask any customer who feels our service has been lacking to say so and g ...
Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
I think that Rob from Turners should be awarded Estate agent of the Century !! he has been totally fab through the whole of what turned out to be a difficult sale . He made a difficult situation into a practical solution and when problems arose at ...
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Comment on agent fees
very fair
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Nov 30,2018
Nov 30,2018
0
people found
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I cannot praise Turners Estate agents enough, completely professional and trustworthy throughout the whole house selling process.
I want to thank Rob Davies personally for his customer skills and keeping all parties up to date at every stage of the sale, he was excellent throughout.
...
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Comment on agent fees
Excellent, could not do any better.
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Nov 28,2018
Nov 28,2018
0
people found
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Exceptional service from Rob.
Nothing was too much for Rob, always kept to his word.
Polite and professional.
Also a mention to other staff members, thank you very much for your help and support....
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Comment on agent fees
Same as other agents so no issues.
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Nov 19,2018
Nov 19,2018
0
people found
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Turners are a highly profession estate agency who know the Morden area intimately. I purchased through them and had a superb experience through a protracted purchase (no fault of theirs). No hesitation in recommending Turners as the go-to agency if you're looking to buy or ...
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Comment on agent fees
Buyer so doesn't apply
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Oct 22,2018
Oct 22,2018
0
people found
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Rob and Lee at Turners sold our property and it was a slick, efficient and professional service. They are very knowledgeable about the area and had great advice when listing the property. When we experienced some delays close to the end of the sale, Rob ...
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Comment on agent fees
Fees are good and they are flexible
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Sep 21,2018
Sep 21,2018
0
people found
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Thanks to John we found a wonderful new family home, after a few nightmare weeks of looking. Both he and Nicola made the whole process very easy and smooth. Very happy with the service from Turners and would recommend them to friends and family....
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Comment on agent fees
Very fair prices
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Sep 03,2018
Sep 03,2018
0
people found
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I dealt with Rob and John for my purchase and rental over last 1 year. On both occasions, the professiaonl services offered by Turner is exceptional. Kept me up to date at all the times and everything you would need from the estate agent to ensure ...
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Sep 03,2018
Sep 03,2018
0
people found
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Working with John and his team was very easy and I would highly recommended using their services. I went with them because i felt they were the most trusted and gave me that peace of mind. Even after the service had finished John was still ...
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Comment on agent fees
Agent fees were reasonable
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Aug 24,2018
Aug 24,2018
0
people found
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Both agents were extremely helpful, this was our first time renting a flat and they made it stress free and easy....
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Comment on agent fees
Good
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Aug 24,2018
Aug 24,2018
0
people found
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Robert showed us around the property, he had a very down to earth and personable nature. He gave us all the information we needed and time and space to discuss our thoughts. Robert also gave us a chance to view the property earlier than anticipated.
...
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Comment on agent fees
Good
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“Amazing service! With my busy life I manage to buy the house with 5 star support and advice from Robert!...”
Aug 20,2018
Aug 20,2018
0
people found
this helpful
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If you have job like mine(consultant In Acute Medicine)with no time , this agency can help you to buy your dream home and help you to find mortgage advisor (equity brilliant)and the solicitor!
Please relax and enjoy your experience!
Dr Eka Nandoshvili...
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Comment on agent fees
Good
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Aug 03,2018
Aug 03,2018
0
people found
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From start to finish Rob and Lee at Turners sold our property and are by far the top estate agents in my book, very friendly with great advice and informative, in fact Rob knew more and explained what was going on much more than our ...
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Comment on agent fees
Excellent
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Jul 10,2018
Jul 10,2018
0
people found
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I reached out to Nicola regarding a personal matter that affected my tenancy and she handled the situation outstandingly, showing true compassion and doing everything she could to help my situation.
I hope management are aware that they have a lovely, compassionate and hardworking employee ...
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Comment on agent fees
Good
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Jul 10, 2018
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(1)
Hi Elliot - Thank you for your kind words regarding Nicola. She is not only a valued member of the team but also a friend and it isn't a surprise that she has shown the compassion she has towards you. I'm glad to hear that things have worked out for you ...
Jun 07,2018
Jun 07,2018
0
people found
this helpful
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Many thanks to Lee and Rob great results from both of you, is wasn't an easy job for you many up and downs but I felt you always put me at ease and tried your very hardest to sort the problems out , found you both ...
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Comment on agent fees
Good
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Apr 25,2018
Apr 25,2018
0
people found
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Turners, in particular Lee Hunt and Robert Davies, have been outstanding in the handling of the sale of my property in Morden.
From start to finish there was the care and attention put in to selling my property with the detail that I required.
Unfortunately ...
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Comment on agent fees
Very fair fees
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May 01, 2018
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That a fantastic review. well done Team Turners and thank very much James ...
Apr 09,2018
Apr 09,2018
0
people found
this helpful
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Robert was tenacious in getting the property sale deal done. He was very professional and knowledgeable, hands on and paid attention to detail. He liaised with solicitors and prospective buyers to ensure a quick sale.
He demonstrated a high level of commitment to his work ...
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Comment on agent fees
Turners fees were slightly less than other high street agents but more than the on line agents but you get value for money with Turners.
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Apr 09,2018
Apr 09,2018
0
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I chose Turners to sell my parents property after they were recommended to me by a neighbour.
My mum is poorly and I don't live locally so getting the house sold could have been quite a stressful process. However, it was far from stressful and ...
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Comment on agent fees
Good, definitely excellent value for money!
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Mar 23,2018
Mar 23,2018
0
people found
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Thank you SO much for making the whole process smooth for us (even though we were a complicated case!). Your advice, patience and support throughout was much appreciated....we finally got there, hooray! Would highly recommend you to anyone wanting to move from/to the ...
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Comment on agent fees
Very fair and average in area.
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Mar 22,2018
Mar 22,2018
2
people found
this helpful
this helpful
Lee & Rob could not have been anymore helpful. They were proactive and gave me constant feedback. Selling and buying is stressful but with their knowledge and expertise they made the process run smooth. These are most definatley the best Agents in the Morden area, already ...
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Comment on agent fees
Good
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Feb 21,2018
Feb 21,2018
1
people found
this helpful
this helpful
Excellent professional staff, they genuinely help you with advice and process. We just rented a property via Turners and would highly recommend to everyone looking for a professional property agents....
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Comment on agent fees
Reasonable and realistic fee!! They don't demand extortionate fees as other agents do.
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Feb 21,2018
Feb 21,2018
2
people found
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I'm really disappointed at all the agency but especially at this guy, today we were waiting and waiting for him to come back to us. We just couldn't go through with the holding fee because however was on the phone, was just not informed about ...
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Feb 22, 2018
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(1)
Dear Toni,
Thank you for your feedback. I am sorry to hear that you were disappointed in our service. As you may recall you had a few requests regarding the property which the landlords did not agree to, and your subsequent offer was then declined by the landlord. Unfortunately by the time you submitted a revised offer, another offer had been put to us and accepted by the landlord, with a holding deposit also being paid. So I am sorry you missed out on this particular property.
However, a ...
robert
(93)
John Kidd
(23)
Nicola
(11)
Rob
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:27 AM 29/10/2018 by Robert Davies
Thank you for your feedback. I am sorry to hear that you were disappointed in our service. As you may recall you had a few requests regarding the property which the landlords did not agree to, and your subsequent offer was then declined by the landlord. Unfortunately by the time you submitted a revised offer, another offer had been put to us and accepted by the landlord, with a holding deposit also being paid. So I am sorry you missed out on this particular property.
However, as you know you have inquired about other properties with ourselves and so I hope we can continue to help you with your search.
Kind Regards,
Robert Davies (Director Turners Property)