95% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
96% lettings fee satisfaction
Feb 20,2018
Feb 20,2018
1
people found
this helpful
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Excellent service as usual and Jenna was consistent and gave a professional service.
Good service, constant updates, all round good job
Good service, constant updates, all round good job
Comment on agent fees
Good fee as usual
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Latest Reviews
10th Oct 2024
reviewed by 'Derek Habgood'
24th Sep 2023
reviewed by 'Barbara'
21st Sep 2023
reviewed by 'Michal'
19th Jun 2023
reviewed by 'Patryk'
17th Apr 2023
reviewed by 'Michael'
Opening Hours
Address
Chase Buchanan
7 Odeon Parade, 480 London Road
Isleworth
Middlesex
TW7 4DE
020 8758 1755
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 100% | £265,000 | £850,000 |
| Lettings | 96% | 96% | £340 | £2,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 78 | 1 | 133 | 5 | 42 | 2 | 25 | 2 | 3 | 1 |
Areas covered
- TW7
- TW5
- TW3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Oct 10,2024
Oct 10,2024
0
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A few year's ago I sold my property with chase Buchanan. I remembered that the staff were professional and the transaction happened without hiccup. As a result I have recently been in touch with Alecia Witts regarding a rental opportunity. Although I’m not quite ...
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Feb 15,2024
Feb 15,2024
0
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An outstanding service in a very challenging sales from Morgan Senior. A genuine kind hearted, knowledgeable and professional person. Thank you...
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Sep 24,2023
Sep 24,2023
0
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The team members are very friendly and helpful. The sale of our house was smooth but the purchase of our new house in another area was problematic and without Donna-May's persistent efforts on our behalf it might not have happened. So a big thank you ...
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Oct 31, 2023
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(1)
Hi Barbara,
Many thanks for your 5* review, we are delighted that you found Donna-May so helpful and really appreciate your comments and recommendation.
Best wishes,
Chase Buchanan ...
Sep 21,2023
Sep 21,2023
0
people found
this helpful
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We have difficult times and without their professionalism and sheer determination I wouldn't be able to sell my property. Truly amazing team, that was always helpful. If you want something done right, do it... with TW7 team!...
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Jan 17, 2024
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Morgan has been a great support during the sales process. He guided us through, advised us and was always available to help with our questions .
Morgan was very professional and brought humanity to the process of selling a house. ...
Jun 19,2023
Jun 19,2023
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Very professional agency’s . My second house with them. Very happy...
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Jul 29, 2023
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Many thanks for your 5* review and comments, we really appreciate it.
Kind regards,
Chase Buchanan ...
Apr 17,2023
Apr 17,2023
0
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I was allowed a viewing of the flat with Leah before any other tenant. Generally OK but there was no formal check-in with the landlady....
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May 31, 2023
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Many thanks for your 4* review Michael.
Wishing you all the best!
Kind regards,
Chase Buchanan ...
Apr 13,2023
Apr 13,2023
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Special thanks to Leah who has helped us through this process and made it smooth and for her patience too. Finding a home can be challenging and the time and professionalism shown by Leah has ensured we have secured a rental property quickly....
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May 31, 2023
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(1)
Dear Stephen,
Thank you for this wonderful 5* review for Leah. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Mar 13,2023
Mar 13,2023
0
people found
this helpful
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I want to thank Abdul Miah, also Chloe Ashman and Michael Peacock for their help and assistance in dealing with a very difficult tenant. They were always prompt in answering my queries and were a great support.
Abdul Miah was a great help even when ...
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Mar 29, 2023
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(1)
Thank you for this wonderful 5* review for Abdul, Chloe and Michael. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Jan 20,2023
Jan 20,2023
0
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I have recently gone through a rental with an agent at this agency named Leah.
She has been profoundly great, helpful and understanding throughout my application.
From the time of viewing right through into the referencing and signage of the tenancy. She had been prompt ...
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Jan 30, 2023
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Dear Nick,
Thank you for this wonderful 5* review for Leah. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Dec 02,2022
Dec 02,2022
0
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Leah has been brilliant when dealing with us over the past year. She has always gone above and beyond when helping us find tenants for our property and has also been so helpful whenever we have had any questions or needed help with anything....
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Dec 09, 2022
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(1)
Dear Georgia,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan ...
Nov 27,2022
Nov 27,2022
0
people found
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Chase Buchanan was our first agency to consult for getting house on rent. And I am happy to inform that the experience was amazing. This agency has highly professional, well mannered, experienced agents who can resolve issues in no time. This is the reason why ...
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Nov 29, 2022
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Dear Sameera,
Thank you for this wonderful 5* review for our Isleworth office. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Nov 17,2022
Nov 17,2022
0
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this helpful
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Donna-May was incredible. By far the best agent we have ever used and would personally highly recommend! She provided us with updates, followed up with all parties involved and was lovely to work with!...
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Dec 09, 2022
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Dear Jasleen,
Thank you for this wonderful 5* review for Donna-May. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Nov 15,2022
Nov 15,2022
0
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Chase Buchanan were by far, the greatest agency we dealt with in the 10 months we were trying to buy a house. They were super understanding, always at the end of the phone and even helped with the sale of our flat when they weren’t ...
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Dec 09, 2022
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Dear Matt,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan ...
Nov 15,2022
Nov 15,2022
0
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this helpful
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Kris Elgar at Chase Buchanan Iselworth was amazing from start to finish. He was a great communicator and really helped speed the process of buying our new home. I could not recommend this agency more....
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Dec 09, 2022
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Dear May,
Thank you for this wonderful 5* review for Kris. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Oct 01,2022
Oct 01,2022
0
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this helpful
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Chase Buchanan has recently acted on our behalf for the sale of my property. They were instrumental in successfully introducing a suitable buyer and were exemplary in ensuring the process was followed through.
They were very good in communicating with us and the buyers and ...
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Oct 04, 2022
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Dear Victor
Thank you for your lovely 5* review! We were thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan ...
Aug 25,2022
Aug 25,2022
0
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this helpful
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Highly professional and very friendly. Chase Buchanan guided me through the valuation, marketing and sale of my parents' house with outstanding expertise. Their presentation of the property sparked enormous interest on the view day which was followed by numerous offers one of which soon proceeded ...
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Aug 30, 2022
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Dear Colin
Thank you for your lovely review for Ricky and Kris, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan ...
May 18,2022
May 18,2022
0
people found
this helpful
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Very pleased with how Adam helped me with my search for a new property, highly recommended branch and specifically the member of staff who dealed with me...
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Jun 01, 2022
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Thank you Farzad,
We are delighted that Adam found you a new property and really appreciate your comments and recommendation.
Kind regards,
Chase Buchanan ...
Mar 04,2022
Mar 04,2022
0
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excellent service, from the mortgage broker recommendations to the solicitors, couldn't have been smoother. Amy and the team were excellent. 100% recommended, made our life and purchase a positive experience...
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May 05, 2022
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Dear Imran and Alex,
Thank you for this wonderful 5* review for Amy. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience!
Kind regards,
Chase Buchanan ...
Feb 25,2022
Feb 25,2022
0
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Very friendly and professional service backed up by good negotiation skills. It didn’t take too long to sell our property after good promotion and advertising....
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Feb 28, 2022
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Dear Ben,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan ...
Feb 16,2022
Feb 16,2022
0
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Absolutely fantastic, no doubt the best Estate Agent in the area.
Benefits from multi branches.
Thanks to Kris and staff, with a special thanks to Amy.
Very Professional throughout the entire process of selling...
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Feb 28, 2022
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Dear John,
Thank you for your lovely review for Kris and Amy, they will be thrilled to read this. We really appreciate your kind words and recommendation!
Kind regards,
Chase Buchanan ...
Nov 03,2021
Nov 03,2021
0
people found
this helpful
this helpful
Excellent customer service from Leah Smith and Abdul Miah. Both were always friendly, professional, efficient and highly responsive. Big thanks to Leah !! Highly recommend Chase Buchanan...
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Nov 04, 2021
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Hi Subhash, Thanks so much for the 5 star review! It's lovely to hear that you had such a positive experience at Chase Buchanan, with Leah and Abdul in particular.
Kind regards, Chase Buchanan ...
Nov 01,2021
Nov 01,2021
0
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I have had very good customer service from this Branch from both Abdul and Leah. A big shout out in particular for Leah who has gone the extra mile in posting a large item left at the property but has also been kind enough to ...
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Nov 01, 2021
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Thank you so much for your 5 star review. It is great to here you had such a lovely experience with us, especially with both Abdul and Leah.
Kind regards,
Chase Buchanan ...
Oct 05,2021
Oct 05,2021
0
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Leah and Abdul were extremely professional and efficient in arranging the letting for us, but also so friendly and kind in their manner. They went above and beyond to help us with providing all the necessary documents, and were in touch regularly with us throughout ...
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Nov 01, 2021
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(2)
Thank you for your review Dianne. It is amazing to know you had such a great experience with us. We are very glad Leah and Abdul could make this time for you, easy and exciting.
Kind regards,
Chase Buchanan ...
Oct 05,2021
Oct 05,2021
0
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It was a very good experience dealing with Chase Bachanan! Specially Leah Smith who was very professional and patient showing me few times the property and helping me with the documentation.
All great!
Thank you Leah...
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Nov 01, 2021
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Thank you so much Cara for your 5 star review, it's great to hear that you had a great experience with Leah in particular!
Kind Regards,
Chase Buchanan. ...
Sep 20,2021
Sep 20,2021
0
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Good experience in general, but Amy Guyett was AMAZING.
Her communication skills are excellent and I think this is a fundamental aspect in this kind of situation.
We give 5 stars mainly for her professionalism, knowledge and empathy.
Thank you, Alessia & Rodrigo...
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Sep 23, 2021
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Thank you Alessia and Rodrigo for your 5 star review, it's great to hear that you had an excellent experience with Amy in particular.
Kind Regards,
Chase Buchanan. ...
Sep 17,2021
Sep 17,2021
0
people found
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Amy Guyett at the Isleworth office was our sales Negotiator and we would like to express our thanks for her dedication, hard work and commitment. She was unfailingly cheerful and optimistic during some difficult times and setbacks and the eventual sale of our house was ...
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Sep 23, 2021
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Many thanks Tim and Amanda for your 5 star review and recommendation. We are glad to hear that you have had such a great experience with Amy as your negotiator and the rest of the Isleworth team.
Kind Regards,
Chase Buchanan. ...
Jul 29,2021
Jul 29,2021
0
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Had a really positive experience with Chase Buchanan, Isleworth. Leah helped us find a rental property very quickly that met our needs whilst we are getting our house renovated. She was extremely efficient, responded to emails really quickly and went to view the property for ...
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Aug 09, 2021
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Many thanks Kamini for your 5 star review and recommendation. It is great to hear that you have had a positive experience with Chase Buchanan and Leah in particular.
Kind Regards,
Chase Buchanan. ...
Jul 27,2021
Jul 27,2021
0
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Excellent service all round. Good advice on getting the property ready, good advice on letting value, excellent advertising, good and frequent updates after prospective tenant viewings. Only one week gap between outgoing and incoming tenants....
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Jul 28, 2021
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Many thanks for your 5 star review! We are glad to hear that you have received good advice from the lettings team along with excellent advertising and updates.
Kind Regards,
Chase Buchanan ...
Jul 20,2021
Jul 20,2021
0
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From valuation to sale we had excellent service and assistance. The property was vacant so the agents took care of all viewings for us. They advised us well during the entire process they were efficient in a very difficult period given the Covid-19 pandemic....
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Jul 23, 2021
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Hi Ian,
Thank you very much for the 5 star review. We are glad to hear that you have had an excellent service especially throughout such a difficult time.
Kind regards,
Chase Buchanan ...
Jul 01,2021
Jul 01,2021
0
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Chase Buchanan is the best agent we had dealt with so far when it comes to finding the perfect home. They were with us from start to finish following through with calls and updates to ensure we had everything we need and were up to ...
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Jul 02, 2021
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Hi Valentina,
Thank you very much for the 5 star review and your kind words. It's great to hear that you found us the best agent you have dealt with in your search for a new home and that you have had such a great experience. Enjoy your new home!
Kind regards,
Chase Buchanan ...
Ricky Bajwa
(18)
Amy
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
Best Letting Agent in Isleworth 
Best Letting Agent in TW7 
Thanks a lot for leaving your review. It's great to hear that you felt you received a great service from Jenna and felt supported throughout the process. Should you need any further assistance please do not hesitate to contact us!