York Laurent
Birmingham, B1
3.4/5, 19 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
45% lettings fee satisfaction

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“Is a very bad letting agent. They take off my ......”

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Feb 17,2018
Minithumbdown
By: 'Melinday'
Feb 17,2018
0 people found
this helpful
Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean.
They simple find any holes in hidden property to charge me.
Very regret of finding this agent.
Highly not recommended.
Comment on agent fees
Bad and expensive. I know I need to pay agent fees. But why they take off my house deposit of £1,000?
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By: York Laurent
Feb 26, 2018
We note the content of your All Agents Review and would like the opportunity to investigate the content and address your complaint
All tenants vacating apartments managed by York Laurent are required to provide a professional cleaning invoice as per their signed tenancy agreement. If the professional clean is deemed to be not of the required standard then this is noted by the independent & professional inventory company carrying out the check-out report & not by York Laurent.

We are an accredited and regulated agency, we are a recognised Safe Agent" and members of the Property Ombudsman scheme and have an approved complaint procedure.

Please disclose your full details so we can recognise you as a genuine customer and contact us at contact @york-laurent.co.uk

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Latest Reviews

View all Reviews 19
11th Feb 2019
reviewed by 'Maria'
“I have never seen such a pathetic service ever. No body attended with me the handover, moreover there was no ......”
19th Dec 2018
reviewed by 'KK'
“We have been tenants for almost 4 years in a block of flat managed by YL. 2 years from that we had ......”
5th Jun 2018
reviewed by 'Freddie'
“We had an issue that started on the 24th October 2017, where the car park lighting had failed, it took until ......”
20th May 2018
reviewed by 'Catherine'
“Paola and Luke have provided a friendly and efficient service throughout the purchase of our new home. We have appreciated ......”
12th Apr 2018
reviewed by 'StPaulsSquare'
“We instructed Luke to sell our flat in the Jewellery Quarter. Luke was in constant touch via email, phone and ......”
4th Apr 2018
reviewed by 'LouiseB'
“We had a great experience dealing with York Laurent in purchasing our apartment in Birmingham. Emails were responded to promptly ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

York Laurent
12\\\/13 Frederick Street Jewellery Quarter
Birmingham
West Midlands
B1 3HE
0121 236 5757

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £175,000 £175,000
Lettings 100% 45% £725 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 3 7 3 0 3 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Birmingham, B1
Birmingham, B1
Birmingham, B5

“most pathetic...”

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Feb 11,2019
Minithumbdown
By: 'Maria'
Feb 11,2019
1 people found
this helpful
I have never seen such a pathetic service ever. No body attended with me the handover, moreover there was no description of how to operate water heating. on the top of it no water coming from the shower. Since 3 days I and my daughter are ...
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Comment on agent fees
rip off
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“Awful agency...”

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Dec 19,2018
Minithumbdown
By: 'KK'
Dec 19,2018
0 people found
this helpful
We have been tenants for almost 4 years in a block of flat managed by YL. 2 years from that we had a landlord who managed his own flat (repairs etc). The following 2 years our apartment was managed by YL, every time we had an issue it ...
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Comment on agent fees
Incredibly high even for Birmingham city centre!
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“Poor Maintenance Support...”

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Jun 05,2018
Minithumbdown
By: 'Freddie'
Jun 05,2018
1 people found
this helpful
We had an issue that started on the 24th October 2017, where the car park lighting had failed, it took until the end of January 2018 to resolve. having made several requests for an explanation from David Rochelle (West Midlands Property Manager) I had no response. The ...
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Comment on agent fees
Not checked
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“Friendly and efficient throughout....”

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May 20,2018
Minithumbup
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Luke
By: 'Catherine'
May 20,2018
0 people found
this helpful
Paola and Luke have provided a friendly and efficient service throughout the purchase of our new home. We have appreciated how easy it has been to get in touch with them and how quick, helpful and clear their responses to our questions have been. We ...
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Comment on agent fees
Fair.
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“Seller...”

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Apr 12,2018
Minithumbup
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Luke
By: 'StPaulsSquare'
Apr 12,2018
0 people found
this helpful
We instructed Luke to sell our flat in the Jewellery Quarter. Luke was in constant touch via email, phone and text to keep us updated throughout the whole process. I can't really think of any reason to fault them. Our solicitor even commented that they ...
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Comment on agent fees
They were very competitive on price in comparison to other local agents.
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“Excellent communication....”

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Apr 04,2018
Minithumbup
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Luke
By: 'LouiseB'
Apr 04,2018
0 people found
this helpful
We had a great experience dealing with York Laurent in purchasing our apartment in Birmingham. Emails were responded to promptly and even text messages were answered out-of-hours. Luke worked really hard to ensure the sale went through smoothly for both us and the sellers. I ...
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Comment on agent fees
N/A
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“Is a very bad letting agent. They take off my ......”

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Feb 17,2018
Minithumbdown
By: 'Melinday'
Feb 17,2018
0 people found
this helpful
Is a very bad letting agent. They take off my house deposit when I leave. They charge me £1,000 for cleaning even I had clean myself and ask professional cleaning to clean. They simple find any holes in hidden property to charge me. Very regret of ...
read full review
Comment on agent fees
Bad and expensive. I know I need to pay agent fees. But why they take off my house deposit of £1,000?
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: York Laurent
Feb 26, 2018
View all comments (1)
We note the content of your All Agents Review and would like the opportunity to investigate the content and address your complaint All tenants vacating apartments managed by York Laurent are required to provide a professional cleaning invoice as per their signed tenancy agreement. If the professional clean is deemed to be not of the required standard then this is noted by the independent & professional inventory company carrying out the check-out report & not by York Laurent. We are an accr ...

“I would like to send a review on York Laurent, ......”

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Jan 04,2018
Minithumbup
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Judy
By: 'jennynewman'
Jan 04,2018
0 people found
this helpful
I would like to send a review on York Laurent, especially Judy Wyatt and Luke Jones. I have dealt with this company for many years giving them the responsibility of renting and looking after my apartment in Birmingham. There professionalism and friendliness are truly the ...
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Comment on agent fees
good
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“I had a great experience with Luke from York Laurent. ......”

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Dec 15,2017
Minithumbup
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Luke
By: 'Shivani'
Dec 15,2017
0 people found
this helpful
I had a great experience with Luke from York Laurent. Communication was great the whole way through the sale process, he was extremely polite throughout and found the perfect buyers for my apartment sale. Thank you for all you're help!...
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Comment on agent fees
Good
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“Very pleasant experience with York Laurent. The whole team were ......”

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Dec 08,2017
Minithumbup
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Luke
By: 'Angela'
Dec 08,2017
2 people found
this helpful
Very pleasant experience with York Laurent. The whole team were so nice and professional. Received prompt reply whenever I had questions. Definitely will recommend to other friends!...
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“If you are considering buying or letting in the Birmingham ......”

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Dec 07,2017
Minithumbup
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Luke
By: 'Neil'
Dec 07,2017
2 people found
this helpful
If you are considering buying or letting in the Birmingham area do not hesitate to use York Laurant. The service i have received in my dealings with Luke , Judy and Cathy based in the Jewellery quarter office has been second to none both for buying ...
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Comment on agent fees
Very reasonable
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“Very poor service to us as tenants. The flat was ......”

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Sep 12,2017
Minithumbdown
By: 'EW'
Sep 12,2017
0 people found
this helpful
Very poor service to us as tenants. The flat was very dirty when we moved in (we provided photos as proof) although they insist that we have to get professional cleaners in when we move out. They are slow and unresponsive to maintenance queries, including ...
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Comment on agent fees
Very high for the service provided.
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“Excellent service throughout the sale process. Kept informed. Quick process. ......”

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Feb 10,2017
Minithumbup
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Luke
By: 'GaryT'
Feb 10,2017
2 people found
this helpful
Excellent service throughout the sale process. Kept informed. Quick process. Super result, achieving the asking price. I highly recommend YL and Luke in particular....
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Comment on agent fees
Very competitive.
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“I'm a first-time buyer and York Laurent helped and guided ......”

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Feb 09,2017
Minithumbup
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Lana
By: 'C_M_Birmingham'
Feb 09,2017
2 people found
this helpful
I'm a first-time buyer and York Laurent helped and guided me throughout the whole process. They even chased the solicitors on both sides when they were being slow to push forward my completion date. I dealt one primary contact, Lana, who was wonderful and I ...
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Comment on agent fees
N/A
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“I have rented two different properties now through these agents ......”

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Nov 17,2016
Minithumbup
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Luke
By: 'Mr'
Nov 17,2016
2 people found
this helpful
I have rented two different properties now through these agents and found their service is more than satisfactory, people complaining about maintenance issues not being resolved are unaware of the issues when trying to get the go ahead from Landlords for more expensive jobs. When ...
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Comment on agent fees
Average fees, explained well.
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“Never have a property with them. They have asked to ......”

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Feb 21,2016
Minithumbdown
By: 'Bad'
Feb 21,2016
3 people found
this helpful
Never have a property with them. They have asked to me to provide my previous landlord detailes and other required documents before i receive the key for a while, when i come to them asking for the keys and pay the rest of the money ...
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“York Laurent are the most horrendous agency I have ever ......”

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Dec 30,2014
Minithumbdown
By: 'Angrytennant'
Dec 30,2014
2 people found
this helpful
York Laurent are the most horrendous agency I have ever used, not only are their charges extortinate: admin fee, credit reference fee and an additional itinerary fee for good measure! But to top it all off god forbid anything go wrong as a response of ...
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What agent could do to change your mind?
Keep tenants informed without being chased, recruit employees with a passion for service and reduce their costs due to their incredibly poor service that is offered.
Attached Filesnbsp;
Comment on agent fees
Charge 1 fee and be transparent about what this actually pays for!
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“I was very happy with the way York Laurent treated ......”

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Jan 08,2014
Minithumbup
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Luke
By: 'Mr'
Jan 08,2014
0 people found
this helpful
I was very happy with the way York Laurent treated me. Luke showed me round a few properties, which were all very suitable to what I needed. Once I had paid my admin fee, Judy was more than accommodating in helping me with my referencing ...
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“The agents initially fell over themselves to accommodate our requirements, ......”

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Apr 26,2013
Minithumbdown
By: 'meglo'
Apr 26,2013
3 people found
this helpful
The agents initially fell over themselves to accommodate our requirements, but as soon as we signed on the dotted line, verbal agreements and assurances via email seemed to count for nothing. It took York Laurent 3 weeks longer than promised to get us into our new ...
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What agent could do to change your mind?
Professionalism. Keep promises. Respond in good time to correspondence.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by York Laurent, Birmingham B1 3HE



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