This tenant does have reason to complain, but not to the extent that they have. We were let down by a contractor who was instructed to do various jobs prior to the tenants moving in. after sending the contractor back to the property, the job was still not done to our satisfaction so in the end Linley & Simpson staff went to the property to rectify the issues, including myself picking cigarette ends out of the garden and installing missing light bulbs. My colleague also attended and picked up small pieces of broken glass. The problem with the electrics in the ensuite were not reported by the previous tenant, once they were reported by the new tenant, they were remedied. The property & carpets were professionally cleaned prior to the tenants moving in, however the tenants feel that they were not done to a good enough standard. I beleive that they were expecting to move into a brand new property where everything is immaculate. This could never have been the case as the property is not a new property and has been lived in for many years. Also this tenant has named Lindsay Watson as a staff member that they have had an issue with, however Lindsay has been on maternity leave for the last 6 months and has never dealt with this tenant.

This is a rare occurance & we have stopped using the contractor that let us down. We have apologised to the tenant for the inconvenience that this has caused them and we are currently dealing with their complaint.

Ross Harding, Branch Manager