50% lettings valuation accuracy
26% lettings fee satisfaction
Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
DO NOT TRUST THIS AGENCY! AVOID!
I had the misfortune to rent a room from this agency on september 2016, with a 1 year contract. The room and the house, at that time, looked alright. Before signing the contract, they tell people that they provide cleanings, that all the bills are included, that they take care of manteinance and so on...
Well, you discover only after signing the contract that cleanings are a courtesy service, so not included in the contract. In 1 year I think the cleaners showed up a couple of times. They also have a cap in the bills, very low, and hardly will be enough to cover the bills, especially in winter.
My deposit has not been protected. I asked them 1000 times in every possible way to protect my deposit, otherwise I would have gone to court. They did not protect my deposit and they were so smart to even try to convince me that they did. The good news about it is that there are plenty of no-win-no-fee solicitors that are more than happy to deal with cases like this, and if your deposit has not been protected in 30 days after signing the contract you are entitled to get a compensation up to 3 times the deposit you paid. Free money! :)
Our house slowly started to get covered by mould, everywhere. There were leaks everywhere, we reported the problems a million time but nothing has been done.
Only one month before our contract ended, and with no reason, they suddenly decided that they want to relocate us to another property or evict us. For several reasons we weren't able to move at that time, so we suggested to wait a month until the contract ended. Well, after few days someone entered our house and took the internet router away. So we had to live more than 1 month without the internet (that, by contract, was included).
It was a continue hassle. The staff is rude, arrogant, and incompetent. For example, we were threatened that if we didn't accept to relocate, they would have changed the lock without notice.
I had to fight for months to have my deposit back. after 2 months I left the flat and that the deposit was not returned, I had to go to thei office and refused to leave until they did the bank tranfer. It took a whole day but at least it worked.
They also keep a certain amount of money from your deposit as "inventory fee". I was lucky and in my contract this fee was only 30 pounds, but I know that now started to charge also 150 pounds. The most funny thing is that they don't do an inventory, not at the beginning nor at the end of the tenancy.
I could continue forever telling the most absurd things about how they treat customers. They are a bunch of liers, incompetent and dishonest people, trying to get the more money out of everyone.
If you had, like me, the misfortune to sign a contract with them, please be aware that there are a lot of ways you can have your rights respected.
Regarding the deposit protection, you can simply contact the deposit protection scheme they use (it is stated in your contact) and require a certificate regarding your deposit protection. If it is not protected in the legal terms, you are entitled to get a compensation, and there are a lot of no-win-no-fee solicitors that will deal with this for you.
Also, you can get informations and free legal assistance from any Citizen Advice bureau or Shelter office.
You can also contact your council trading standard office. After a certain amount of reportings, they will start an investigation.
Business like this should not be on the market. Avoid to sign a contract with them, you'll save a lot of time, money and stress.
I had the misfortune to rent a room from this agency on september 2016, with a 1 year contract. The room and the house, at that time, looked alright. Before signing the contract, they tell people that they provide cleanings, that all the bills are included, that they take care of manteinance and so on...
Well, you discover only after signing the contract that cleanings are a courtesy service, so not included in the contract. In 1 year I think the cleaners showed up a couple of times. They also have a cap in the bills, very low, and hardly will be enough to cover the bills, especially in winter.
My deposit has not been protected. I asked them 1000 times in every possible way to protect my deposit, otherwise I would have gone to court. They did not protect my deposit and they were so smart to even try to convince me that they did. The good news about it is that there are plenty of no-win-no-fee solicitors that are more than happy to deal with cases like this, and if your deposit has not been protected in 30 days after signing the contract you are entitled to get a compensation up to 3 times the deposit you paid. Free money! :)
Our house slowly started to get covered by mould, everywhere. There were leaks everywhere, we reported the problems a million time but nothing has been done.
Only one month before our contract ended, and with no reason, they suddenly decided that they want to relocate us to another property or evict us. For several reasons we weren't able to move at that time, so we suggested to wait a month until the contract ended. Well, after few days someone entered our house and took the internet router away. So we had to live more than 1 month without the internet (that, by contract, was included).
It was a continue hassle. The staff is rude, arrogant, and incompetent. For example, we were threatened that if we didn't accept to relocate, they would have changed the lock without notice.
I had to fight for months to have my deposit back. after 2 months I left the flat and that the deposit was not returned, I had to go to thei office and refused to leave until they did the bank tranfer. It took a whole day but at least it worked.
They also keep a certain amount of money from your deposit as "inventory fee". I was lucky and in my contract this fee was only 30 pounds, but I know that now started to charge also 150 pounds. The most funny thing is that they don't do an inventory, not at the beginning nor at the end of the tenancy.
I could continue forever telling the most absurd things about how they treat customers. They are a bunch of liers, incompetent and dishonest people, trying to get the more money out of everyone.
If you had, like me, the misfortune to sign a contract with them, please be aware that there are a lot of ways you can have your rights respected.
Regarding the deposit protection, you can simply contact the deposit protection scheme they use (it is stated in your contact) and require a certificate regarding your deposit protection. If it is not protected in the legal terms, you are entitled to get a compensation, and there are a lot of no-win-no-fee solicitors that will deal with this for you.
Also, you can get informations and free legal assistance from any Citizen Advice bureau or Shelter office.
You can also contact your council trading standard office. After a certain amount of reportings, they will start an investigation.
Business like this should not be on the market. Avoid to sign a contract with them, you'll save a lot of time, money and stress.
Comment on agent fees
They will try to charge you fee for everything, even illegally sometimes.
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Latest Reviews
16th Jan 2020
reviewed by 'Tenant'
12th Nov 2019
reviewed by 'Matt'
26th Sep 2019
reviewed by 'Manage'
24th Mar 2019
reviewed by 'Imran'
4th Jan 2019
reviewed by 'NICK'
20th Dec 2018
reviewed by 'Thibault'
Opening Hours
Address
CitiSide Properties
222 Bow Common Ln
London
Greater London
E3 4JN
020 3719 9487
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 26% | £580 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 4 | 35 | 0 | 0 | 0 | 0 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 16,2020
Jan 16,2020
0
people found
this helpful
this helpful
Do not use , the worst agency in London. Worst properties , dirty , smelly and old. Don t even bother to call them they will try to catch you somehow. Very unhelpfull and unfriendly staff ( the worst is Maria who can t even speak english properly and ...
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Nov 12,2019
Nov 12,2019
0
people found
this helpful
this helpful
DO NOT use this agency!!!!! Been waiting for my deposit refund for a few months to no avail and is now looking likely I’ll have to take legal action and open a court case to get my deposit back....
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Sep 26,2019
Sep 26,2019
0
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I agree with the person who says they flintons are misleading, I rent a beautiful room in the photos I paid 1200 in advance and when I went to see the room it was totally different and then when 1 month left to finish the contract they ...
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Mar 24,2019
Mar 24,2019
8
people found
this helpful
this helpful
They used to be called Citiside properties, you may notice it on streetview (before google updates it). That should be your first clue. A company that has to rebrand every few years, is not one to be trusted. The worst people in the world. DO ...
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Jul 05, 2019
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(1)
Dear Imran Ali
Thank you for your feedback. I should be grateful if you would kindly contact me, the general manager of Flintons, on my email [email protected] with your grievance.
We are working very hard to improve our service at Flintons and the management has taken strides by employing industry experts to realise our vision: 'To establish a strong brand with a good reputation in London offering comprehensive housing solution by ensuring uncompromising quality throughout the organisation ...
Jan 04,2019
Jan 04,2019
2
people found
this helpful
this helpful
DO NOT RENT WITH THEM!!!!!!
THEY INVITE YOU TO THEIR OFFICE IN BOW LANE AND THEN THEY TELL YOU THAT THE PROPERTY YOU CAME FOR IS NOT AVAILABLE ANYMORE. THEY SHOW YOU INSTEAD SOME NICE PROPERTY PHOTOS AND THEN THEY MAKE YOU PAY £500 HOLDING DEPOSIT ...
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Comment on agent fees
RIP OFF. THE WORST AGENCY
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Jul 05, 2019
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(1)
Dear Nick Stego
Thank you for your feedback. I should be grateful if you would kindly contact me, the general manager of Flintons, on my email [email protected] with your grievance.
We are working very hard to improve our service at Flintons and the management has taken strides by employing industry experts to realise our vision: 'To establish a strong brand with a good reputation in London offering comprehensive housing solution by ensuring uncompromising quality throughout the organisation ...
Dec 20,2018
Dec 20,2018
2
people found
this helpful
this helpful
This agency specialises in the art of ripping off their tenants (not sure how landlords feel about them).
Though Flintons is not as infamous as its predecessor so far, let's not forget that it is only a name-change from Citiside Properties Ltd which was the ...
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Comment on agent fees
bad
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Nov 23,2018
Nov 23,2018
7
people found
this helpful
this helpful
It has been the worst experience with an agency ! The first time I rent a room with was not available so I went in an other room for few days ! Then I finally discovered the room that I was supposed to go in but I ...
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Nov 29, 2018
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(1)
Sorry for this.
Conctact you bank directly and tell them you want a refund for this Scam. Show them the article and conversation.
And told them you have been misleaded
Good luck ...
Nov 12,2018
Nov 12,2018
6
people found
this helpful
this helpful
WARNING please avoid this letting company as i would not want anyone to experience some of the worst customer services and practices i have ever seen which resulted in my 19 year old son being homeless with no money as they still have over £1300 in deposits ...
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Comment on agent fees
bad
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Nov 02,2018
Nov 02,2018
6
people found
this helpful
this helpful
Me and two friends were moving to a new property and we seeked Flintons guidance. Worst thing that happened to us. They tricked us into paying a "holding fee" of 300 pounds each to which the assured it was refundable (words wise) and took us to ...
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Nov 02, 2018
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(1)
Hi Marielle! Another victim here. I'm gathering people to go against them with everything. Only the testimonies already could do a lot. The more people the better. Would you like to join? I'll give you my email if you are interested and let you know where I am at the moment with this. I don't know if we'll get our money back ,but we'll try, and we can make them hurt for what they are doing. Thanks! ...
Oct 19,2018
Oct 19,2018
3
people found
this helpful
this helpful
They do not return emails & phonecalls.
They will tell you that if you want your deposit back, you have to contact their deposits team. It is allegedly based in a different location. The only contact is via email. You will never hear from them!
They ...
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Comment on agent fees
The worst experience in 15 years in the UK!!
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Oct 01,2018
Oct 01,2018
3
people found
this helpful
this helpful
Absolute scum of the earth. I found a room with them and paid them £500 deposit. Tjen when i came to collect my keys they told me the property was no longer available. So i was forced to pick a random room in a location that ...
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Nov 20, 2018
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Hi, i am also in the same boat 500 down the drain, i can not believe this is legal.
Would we be able to get in contact in the case that either of us gets anywhere regarding this matter? ...
Sep 12,2018
Sep 12,2018
5
people found
this helpful
this helpful
THEY ARE A SCAM. STAY AWAY. Went there to find a room in central. The nice rooms that they advertise on Spareroom are fake and they say to customers that "that one's gone but I'll find you a new one". After Hoscine only showed me 3 ...
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Comment on agent fees
BAD. THEY SHOULD BE SHUT
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Sep 17, 2018
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This exactly same happen with me, even the place is also same. I paid £500 to view the room, the manager asked me to send mail to some mail ID. He didn't reply to my mail, its more than 14 days. I want to raise a legal complaint against this firm, can you please guide me. you can send me the mail on [email protected] ...
Sep 11,2018
Sep 11,2018
5
people found
this helpful
this helpful
I am a victim of Flinton's scam. same as all, they have taken £600 from me and didn't show me the room and not giving my money back. After reading all the reviews I decided to raise the legal complaint against this agency to get their ...
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Comment on agent fees
bad
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Jul 07,2018
Jul 07,2018
8
people found
this helpful
this helpful
Sleep on the street but DO NOT rent a property through this agency. It took me 7 months to get my deposit back from this agency through DPS...
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Comment on agent fees
They will never repair anything
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Nov 18, 2018
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(6)
Yes city side and flintons are the same company
They just changed their name for owful misconduct business ...
Jul 02,2018
Jul 02,2018
5
people found
this helpful
this helpful
Sara was our agent. Initially, she was very proactive in looking forproperties that suit our needs. But she never let us view the property. Once we become insistent to view the property we have a holdng deposit for (we put down a deposit for a 3...
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Comment on agent fees
Very expensive and inappropriate for the kind of service they provide.
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Jun 23,2018
Jun 23,2018
6
people found
this helpful
this helpful
As many of you know CitiSide has renamed themselves as Flintons.
I and my flatmates have been the victim of their scams and bad practices. Please if you wish to bring them to justice and join our Ombudsman claim to shut them down then contact ...
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Jun 20,2018
Jun 20,2018
2
people found
this helpful
this helpful
Do not use this service. They are a totally unethical organisation that take advantage of the urgent need for housing in London. I cannot stress enough NOT to use their service. They took 6 months to give back our deposit after months of hounding them....
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May 03,2018
May 03,2018
2
people found
this helpful
this helpful
worst agency EVER. do not rent with them. 1st we went to see the room, the day we had to move we arrive there to get the keys and room was not ready!!! the other girls were still there so they offered us another room (...
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Apr 19,2018
Apr 19,2018
6
people found
this helpful
this helpful
Guys. I was wondering if you can help me.
A dear friend of mine has recently had the misfortune of dealing with this agency.
After a month of calls regarding the lack of heating and internet she decided to cut her losses (deposit) and just ...
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Jun 23, 2018
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Hi Rik! My flatmates just went thru the same thing. We were able to contact the police and they are helping us. Please contact me on [email protected] and we can help you too! ...
Apr 10,2018
Apr 10,2018
3
people found
this helpful
this helpful
Citiside Apartments agents will sometimes ask you for a "refundable" deposit to show you some apartments. In our case, we paid 300 pounds to view an apartment, but after paying the money, Javel (one of their agents) told us the apartment wasn't available. Then he gave ...
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Nov 02, 2018
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(4)
Hi all! Different issues, but same company. Did you ever get in touch? They are still doing the dame things, and I'm pretty pissed off with them at this moment. If any of you want to come together to try to shut them down, send .e an email at gio4 @ hotmail com ...
Mar 29,2018
Mar 29,2018
1
people found
this helpful
this helpful
I had a very bad experience with Sara's agent. She is not professional and unreliable ! It was a nightmare for me. Hopefully, Mike an another agent is very helpful, honest and professional ! I recommend you going to see him if you need are looking for ...
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Mar 21,2018
Mar 21,2018
9
people found
this helpful
this helpful
DO NOT, under any circumstances, rent a room from Citiside. Complete and utter scam artists!!! They do not merit even one star....
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Feb 12, 2019
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I went to that address last week and now they operate as Flintons now. Super suspicious, so didn't close any deal with them. There's a BBC article about it, you should Google it. Maybe it can help you... ...
Mar 16,2018
Mar 16,2018
5
people found
this helpful
this helpful
Firstly showed the wrong rooms to us. Looked online and saw our room on 4 different ads in different houses. Then put instead of putting down just the deposit we paid the first months rent too and the little weasel wrote that as the holding deposit ...
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Apr 14, 2018
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Dear co-victim
I have been the victim of a non-refunded deposit, for a sum Mar 15,2018
Mar 15,2018
1
people found
this helpful
this helpful
I'd like to compliment for a good customer service if you need the right place in London, all the agents at Citiside Properties can provide. They spent quite a bit of time with me and even coached me where to look. I have always been ...
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Comment on agent fees
Good quality.
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Mar 13,2018
Mar 13,2018
0
people found
this helpful
this helpful
According to my experience, I love my actual room in Canary Wharf, in front of the square, I had highly expectations and my agent have done a beautiful job about all that I need.
Absolutely satisfied.
I recomend Alessio....
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Comment on agent fees
I recomend Alessio as a good agent.
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Mar 12,2018
Mar 12,2018
0
people found
this helpful
this helpful
I rented a room a few months ago in Citiside Properties. I found a huge variety of beautiful rooms to rent at a very convenienti price. I found kindness and great professionality , especialyy in the letting agent I knew there , Alessio.
Thumbs up for him.
...
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Comment on agent fees
Highly recommended.
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Feb 28,2018
Feb 28,2018
0
people found
this helpful
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I've found a room with citiside. There room was very nice , the service was very high quality , very polite agents will definitely recommend it ....
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Comment on agent fees
Good
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Mar 04, 2018
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(3)
This review is certainly added by one of their agents. Please see other real reviews below. Please do not encourage business like this. Do not use this agency. ...
Feb 28,2018
Feb 28,2018
2
people found
this helpful
this helpful
Scammers, do not use. They flaunt the law by breaching contract, failing to protect deposits and not returning deposits to tenants. Do not rent from them, they are under investigation by Trading Standards for illegal practices. If anyone else has a complaint about them email ...
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Comment on agent fees
Awful, incredibly expensive and unwarranted for the amount of work they actually do!
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Apr 14, 2018
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(7)
Oliver, unfortunately citiside has gone into liquidation, I suggest you contact the liquidator Edge Recovery (edgerecovery.com) about this. I also recommend you check with MyDeposit about this as they are the deposit protection company that CitiSide used. Your deposit should have been protected so it should be possible to get it back. ...
Feb 14,2018
Feb 14,2018
3
people found
this helpful
this helpful
The worst of the worst. They are a scam business. The apartments they show you in photos on their computer are nothing like the real ones. All their properties are dirty and poorly maintained, with broken furniture, heating issues and infested with worms. They try ...
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Apr 14, 2018
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Dear co-victim
I have been the victim of a non-refunded deposit, for a sum Feb 13,2018
Feb 13,2018
3
people found
this helpful
this helpful
DO NOT TRUST THIS AGENCY! AVOID!
I had the misfortune to rent a room from this agency on september 2016, with a 1 year contract. The room and the house, at that time, looked alright. Before signing the contract, they tell people that they provide cleanings, that ...
read full review
read full review
Comment on agent fees
They will try to charge you fee for everything, even illegally sometimes.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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