Elliot Oliver
Cheltenham, GL50
4.4/5, 29 reviews
86% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
92% lettings fee satisfaction

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“It's simple really, having worked as a letting agent myself ......”

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Feb 08,2018
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By: 'Laura'
Feb 08,2018
5 people found
this helpful
It's simple really, having worked as a letting agent myself and having dealt with many, this was the worst agency I've ever come in to contact with.

After paying a deposit over the phone as advised last year with no mention of "non refundable" and nothing in writing, the agency pulled out on me days before I was due to move in and threatened I'd receive none of the roughly 350 pounds back. As you can imagine, stress levels were already high and this took the biscuit. The reason I was given was the my referencing hadn't been completed in 48 hours but as I had explained, I was having issues with the site to complete it on. Finally I got it across but was then told it was too late and "the landlord doesn't think you're committed". The girl I dealt with who's name I've forgotten was rude and argumentative throughout. Eventually the manager returned our deposit £60 less for the referencing fee which wasn't even processed!! I'm fairly certain after checking all documentation with no mention of "non refundable" that what they did was illegal.

All I can say is that if you choose to go with these crooks then good luck! I make sure I advise everyone against them that I can.
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Awful
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Latest Reviews

View all Reviews 29
14th Jun 2024
reviewed by 'Chizu'
“Elliot Oliver lettings was very poor, from rude communication, to very unkind and inconsiderate service: I recall my first bad ......”
16th Feb 2023
reviewed by 'Rebecca'
“Fantastic Team, best in Cheltenham. Absolutely brilliant every step of the way and will go above and beyond, wouldn't use ......”
25th Nov 2021
reviewed by 'Donna and Tim'
“I would be very careful before renting a property from Elliot Oliver, ensure that you take pictures of the state ......”
1st May 2021
reviewed by 'Jack P'
“Super job done by Zaf and the Elliot Oliver team in relation to buying a house. Very professional and responsive.......”
1st Feb 2021
reviewed by 'Craig'
“Terrible letting agent. We had two of their staff member who misled use into signing a year contract. We were ......”
23rd Feb 2020
reviewed by 'Yasmin'
“Best estate agents I have ever dealt with! They got me moved into my property last year so fast & helped ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Elliot Oliver
101 Promenade
Cheltenham
Gloucestershire
GL50 1NW
01242 321091

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £128,000 £500,000
Lettings 93% 92% £690 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 7 3 2 0 1 0 1 1
Areas covered
  • GL50
  • GL51
  • GL52
  • GL53
  • GL54
  • GL20
  • SN1
  • B1
  • WR1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Elliot Oliver lettings was very poor, from ru......”

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Jun 14,2024
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By: 'Chizu'
Jun 14,2024
3 people found
this helpful
Elliot Oliver lettings was very poor, from rude communication, to very unkind and inconsiderate service: I recall my first bad experience with this letting was just the day after I moved in. They didn't tell me and I hadn't figured that the door to the ...
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“Fantastic Team, best in Cheltenham. Absolutel......”

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Feb 16,2023
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Karolina
By: 'Rebecca'
Feb 16,2023
0 people found
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Fantastic Team, best in Cheltenham. Absolutely brilliant every step of the way and will go above and beyond, wouldn't use anyone else....
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“I would be very careful before renting a prop......”

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Nov 25,2021
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Karolina
By: 'Donna and Tim'
Nov 25,2021
7 people found
this helpful
I would be very careful before renting a property from Elliot Oliver, ensure that you take pictures of the state of the property and ensure you include dates on the photos. We moved into the rented property, there was damaged furniture that had been missed ...
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“Super job done...”

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May 01,2021
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Zaf
By: 'Jack P'
May 01,2021
0 people found
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Super job done by Zaf and the Elliot Oliver team in relation to buying a house. Very professional and responsive. Highly recommended....
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“Worst letting agent ever...”

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Feb 01,2021
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Phil
By: 'Craig'
Feb 01,2021
4 people found
this helpful
Terrible letting agent. We had two of their staff member who misled use into signing a year contract. We were looking for a property that allowed a cat. Phil had already showed use around a few properties. This time we had Jessica show use around. ...
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By: Oliver Bishop
Feb 02, 2021
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Dear Craig, I am sorry you felt the need to leave us a 1 star negative review. I have investigated this with the team and I understand during the viewing you asked about the possibility of having a cat to which my colleague Jessica advised “Maybe”. When you then proceeded to take the property, Phil asked (as we do to all applicants) who would be moving into the property and do you have any pets, the notes on the system reflect you having said no to pets, but you may want to get one in the f ...

“Best estate agents!...”

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Feb 23,2020
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John
By: 'Yasmin'
Feb 23,2020
0 people found
this helpful
Best estate agents I have ever dealt with! They got me moved into my property last year so fast & helped me every step of the way. Karolina was amazing and Vanessa has continued with the support. I also initially dealt with John who was equally ...
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“Quick and efficient...”

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May 30,2019
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Karolina
By: 'Linda'
May 30,2019
0 people found
this helpful
Amazing service, super quick and efficient. That agency has been nothing else than proactive and very nice. Everything was done within 2 days and it took me less than a week to view and move to my new accommodation:) Merci beaucoup!...
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“Great service...”

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May 14,2019
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Phil
By: 'Jill'
May 14,2019
0 people found
this helpful
I really can't speak highly enough of the service I have received from Phil. In all my dealings with him he has shown himself to be highly motivated and dynamic while maintaining a sense of humour and commitment to service. He has demonstrated careful judgement ...
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Comment on agent fees
Competitive
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“Relief!...”

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Mar 18,2019
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Phil
By: 'Katie'
Mar 18,2019
0 people found
this helpful
Leaving ones home, ones most valuable asset in the hands of an agent is a worrying prospect. I, as a landlord am probably up there in the highly anxious, verging on neurotic end of the spectrum, so frankly Elliot Oliver had their work cut out. ...
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“Speed...”

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Mar 12,2019
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Karolina
By: 'Jj'
Mar 12,2019
0 people found
this helpful
I had to change the moving date sooner.. I asked for help and within 2 hours everything was agreed and signed could not of gone any smoother.. Great friendly service highly recommend karolina hastle free experience...
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Good
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“Excellent Service...”

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Feb 20,2019
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Phil
By: 'Peter'
Feb 20,2019
0 people found
this helpful
Phil, ably supported by Karolina, rented out my property within a month. The clients they found seem very suitable and the whole process (preparing the house, getting all the paperwork together) has been seamless and hassle free. Phil and Karolina have been helpful and generous ...
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Comment on agent fees
Competitive
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“First Time Renters - Excellent Service...”

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Jan 11,2019
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Phil
By: 'King'
Jan 11,2019
0 people found
this helpful
Very professional and prompt service right from initial enquiry through to tenancy agreement. It is all very daunting for a newby renter, but our liaison and response to endless questions have been dealt with very professionally by Karolina. We feel at ease asking endless questions! ...
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Comment on agent fees
new to renting so had nothing to compare with really,
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“Support...”

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Dec 19,2018
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Vanessa
By: 'M'
Dec 19,2018
0 people found
this helpful
Vanessa helped us successfully locate our current home and has been nothing but supportive since, answering any queries with clarity and friendliness ....
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Acceptable
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“Great agent...”

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Dec 18,2018
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Vanessa
By: 'Andy'
Dec 18,2018
0 people found
this helpful
I have five properties with EO and have always found them to be helpful and responsive, regardless of the challenges. I would be happy to recommend them as a quality letting agent....
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“I have 2 properties which are let by Elliot Oliver and have received an excellent service from Karolina....”

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Dec 17,2018
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Karolina
By: 'Amanda'
Dec 17,2018
0 people found
this helpful
Karolina has been there from when we purchased our property and helped to guide us as new landlords. She is always at the end of the phone when any problems arise. She is very helpful and reliable....
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Comment on agent fees
The fees are acceptable.
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“Caroline...”

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Dec 14,2018
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Vanessa
By: 'Caroline'
Dec 14,2018
0 people found
this helpful
We worked with Vanessa and the team at Elliot Oliver firstly as tenants and now as landlords. Vanessa is extremely professional and goes above and beyond to make sure both her clients are happy. Vanessa manages everyones expectations and gets things organized quickly and efficiently. ...
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Good
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“Professional...”

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Dec 14,2018
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Karolina
By: 'Dan'
Dec 14,2018
0 people found
this helpful
I found EO staff to be energetic and very quick to reply to any issues. Also great at getting things done...
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Comment on agent fees
Reasonable, average across the board
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“Excellent...”

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Dec 14,2018
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Karolina
By: 'NG'
Dec 14,2018
0 people found
this helpful
I am a Property Manager who has had plenty of experience dealing with agents and I highly recommend Elliot Oliver. Everyone is a pleasure to deal with and nothing is too little or too much for them. I know that the properties I manage are ...
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Comment on agent fees
Reasonable for the service
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“Fast, Friendly, Efficient...”

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Nov 19,2018
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Karolina
By: 'Rick'
Nov 19,2018
0 people found
this helpful
Karolina, from the beginning of my search and through the vetting and leasing was always quick to answer thoroughly any questions I had. I'm from Canada and new to the market here and appreciate very much the friendly efficient response from Karolina in particular and ...
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Comment on agent fees
The fees seem competitive for what I have seen in my searches with other agents.
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“Excellent seervice...”

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Nov 13,2018
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Phil
By: 'Claire'
Nov 13,2018
0 people found
this helpful
Phil had my flat advertised and a tenant found within 3 days of me contacting him. As a first-time landlord I found him to be extremely helpful, efficient and easy to communicate with. I wouldn't hesitate to recommend Elliot Oliver, they are an excellent agent....
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Comment on agent fees
Fees are very competitive, and flexible to suit individual requirements
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“Efficient,pleasant and thorough...”

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Nov 12,2018
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By: 'Jan'
Nov 12,2018
0 people found
this helpful
Really pleased with the efficient way application was dealt with and the consideration of the staff. Always polite and helpful. pleased with the outcome too-great flat....
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Comment on agent fees
Reasonable -on a par with other agents.
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“Excellent all round service...”

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Nov 08,2018
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Vanessa
By: 'Louise'
Nov 08,2018
0 people found
this helpful
Elliot Oliver have been looking after the letting side of 7 residential properties for me for nearly two years. They have always been an extremely professional team - committed, diligent and acting swiftly to solve any problem from either the landlords or the tenants position. Vanessa ...
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Comment on agent fees
Very fair.
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“Superb team...”

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Oct 16,2018
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By: 'Serena'
Oct 16,2018
0 people found
this helpful
Appointed Elliot Oliver to market three apartments I had recently purchased and what a fabulous team — really impressed with Phil and Oliver when they came out to meet me and within 10 days of their appointment, they had all three of my apartments rented out — follow ...
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“Great service...”

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Jul 31,2018
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Phil
By: 'Janey'
Jul 31,2018
0 people found
this helpful
These agents were particularly efficient, they came up with the strongest price for the house and they stuck with it and achieved it, so a matter of good judgement....
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Comment on agent fees
If you want the job doing well when the market is difficult, then you have to pay for an outfit that can do it, Phil held his nerve and attained a good price, so I have no complaints over the price.
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“high quality service from EO...”

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Jul 29,2018
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Phil
By: 'Mark'
Jul 29,2018
0 people found
this helpful
my experience is that all staff at EO are helpful, positive and efficient - including Phil, Georgy, Simon, Vanessa and the rest...
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Comment on agent fees
Fees are acceptable
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“So happy with our result...”

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Jul 28,2018
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Phil
By: 'Sarahgig'
Jul 28,2018
0 people found
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We have bought and sold several properties over the years, but never before have we had so much help and understanding from an estate agent, and in particular Phil. From the very first meeting Phil. has gone to the extreme to help us with our ...
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Comment on agent fees
They were prepared to negotiate their fees.
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“Above & beyond...”

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Jul 27,2018
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Audrey
By: 'Happy'
Jul 27,2018
0 people found
this helpful
I had a property sitting empty with another local agent for two months, EO left a marketing mail shot which invited me to call them as they had noticed property had not been let, I made an appointment it was let in 2 days, they used ...
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Comment on agent fees
Normal fees but service much better than normal.
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“Vanessa Brooks...”

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Jul 21,2018
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By: 'Chris'
Jul 21,2018
0 people found
this helpful
Elliot Oliver have provided an excellent management service for 15 Landsdown Crescent Lane in Cheltenham. They have looked after every aspect, collection of rent, maintenance issues and dealing with the tenants needs with a no fuss and efficient conclusion. I would recommend them highly for anyone ...
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Good
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“It's simple really, having worked as a letting agent myself ......”

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Feb 08,2018
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By: 'Laura'
Feb 08,2018
5 people found
this helpful
It's simple really, having worked as a letting agent myself and having dealt with many, this was the worst agency I've ever come in to contact with. After paying a deposit over the phone as advised last year with no mention of "non refundable" and ...
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Comment on agent fees
Awful
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Vendor Fees

No fees set.

Landlord Fees

Rent Guarantee Service15.6% Fully Managed Rent Protection (13% + Vat)£390 Set up fee (£325 + Vat)Managed Service13.8 % Fully Managed (11.5% + VAT)£390 Set up fee (£325 + Vat)Inventory: (required for rent guarantee a

Tenant Fees

Holding Deposit: A holding fee equivalent to 1 weeks rent will be taken to secure the property. (This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-t
Last updated at 03/01/2023, 1:39 PM by Ross
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:39 PM 03/01/2023 by Ross

Awards won by Elliot Oliver, Cheltenham GL50 1NW



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