0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Feb 06,2018
Feb 06,2018
5
people found
this helpful
this helpful
I have been renting for 5 years and Leaders are now ranked among the worst agents I have had to deal with. We have had a water leak in our flat for almost 3 months now and have been lied to repeatedly about when it would be fixed. When we signed the contract, they assured us the leak would be fixed within a week. It is now 2 and a half months later. We had someone come into our flat without our permission when we were away, breaching our contract, to which the agent offered vapid apologies but did not see the severity of a stranger entering our flat without our knowledge or consent. The amounts of times we have received an email including the words 'sorry there was a mix-up/miscommunication/misunderstanding' is absurd. They are incredibly unprofessional, clearly do not communicate with each other in the office, have staff that complains to you as their customer how they are not qualified for their own role and one particular person has initially responded to our emails with a defensiveness I have rarely come across. Since we signed the contract, they have been complacent and we, as tenants, had to correspond with the property manager ourselves to arrange any works taking place, which makes me wonder why we had to pay tenancy fees in the beginning. Whenever we contact them, they have no updates for us, and only chase the relevant party after being prompted by us again. They often leave days before replying to urgent emails. I would strongly advise against dealing with them. They might seem professional when you first interact with them at the viewings stage, but if you ever have an issue with your rented property, you will soon realise you are on your own.
Comment on agent fees
They made us false promises to get us to sign the tenancy agreement (fixed term), then it later turned out the issue they had deemed fixable within a week was going to take months to be fixed. Asking for agent's fees given they offered no assistance is ridiculous.
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Latest Reviews
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reviewed by 'Emanuele'
24th Jun 2020
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8th Aug 2019
reviewed by 'william'
Opening Hours
Address
Leaders
32 The Broadway
Haywards Heath
West Sussex
RH16 3AL
01444 450580
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 50% | £950 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 9 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- RH16
RH17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Estate agents
Latest Properties
Jun 05,2024
Jun 05,2024
0
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This company is only interested in taking as much money off the renter as they possibly can by any means they can, beware read the check-in report and highlight everything down to a screw not tightened up properly, they will attempt charge you for it, ...
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Oct 17,2023
Oct 17,2023
0
people found
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Where do I start! Sammie at leaders is absolutely amazing and has made this journey of getting my first tenancy on a flat so calm and smooth going. I would highly recommend this company and if you have a choice, have Sammie to deal with ...
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Apr 07,2022
Apr 07,2022
0
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I had a such good experience with Thomas he look after me very well. Thank you so much very kind...
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Jun 24,2020
Jun 24,2020
0
people found
this helpful
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I have been impressed with Leaders in Haywards Heath who despite a pandemic have been easy to deal with, informative and have made the whole process a lot easier. Gail has been our point of contact and I couldn't fault the service received....
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Dec 16,2019
Dec 16,2019
0
people found
this helpful
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The team was very quick and professional, we found a property to rent in less than 3 hours. I highly recommend them....
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Aug 08,2019
Aug 08,2019
0
people found
this helpful
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I dealt with Gail at the Haywards Heath branch and found her service excellent. She tried really hard to find somewhere that suited our needs.
Would recommend....
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May 29,2019
May 29,2019
0
people found
this helpful
this helpful
Gail listened to what I was looking for and put together a portfolio of properties for me to review that all matched my needs. She then arranged viewings within one time slot that was convenient for me. She also took me through the no deposit ...
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Feb 06,2018
Feb 06,2018
5
people found
this helpful
this helpful
I have been renting for 5 years and Leaders are now ranked among the worst agents I have had to deal with. We have had a water leak in our flat for almost 3 months now and have been lied to repeatedly about when it would be ...
read full review
read full review
Comment on agent fees
They made us false promises to get us to sign the tenancy agreement (fixed term), then it later turned out the issue they had deemed fixable within a week was going to take months to be fixed. Asking for agent's fees given they offered no assistance is ridiculous.
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Yes
Yes
Feb 10,2014
Feb 10,2014
0
people found
this helpful
this helpful
The team at Leaders,Haywards Heath, were excellent in my search for a new home - they really listened to what I needed and what was important to me, they were helpful and professional, and they replied extremely promptly to all communication. All admin was ...
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Jun 28,2013
Jun 28,2013
3
people found
this helpful
this helpful
We have been renting through Leaders in Haywards Heath for the past 2 years and have had nothing but a bad experience of them - thankfully our property was managed by our awesome landlord and not by Leaders. We have experienced everything from lost paperwork with ...
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Nov 06, 2013
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(1)
Hi,
My name is Neil Simmons I am the lettings manager at the Haywards Heath office. I am sorry you feel you have had nothing but a bad experience during your time as a Leaders tenant. I would be interested to find out some more about the issues you have experienced especially if you are still a tenant of ours. Did you make any official complaint to the office so that we could have dealt with the problems you had? Our fees are all up front and on our website for transparency, an information s ...
Jan 29,2013
Jan 29,2013
0
people found
this helpful
this helpful
We have a number of properties placed with Leaders, some our investments but one is our home which we are renting out whilst we are abroad. The service levels provided by Leaders is excellent, they always find tenants promptly and they are of a high ...
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Nov 16,2012
Nov 16,2012
0
people found
this helpful
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First time we've ever rented out a property and first came into contact with Vicki at Leaders around 18 months ago. Lots of work to be done to bring the place upto a rentable standard, hence why the long delay. After most jobs scheduled or completed ...
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Nov 06,2012
Nov 06,2012
0
people found
this helpful
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Following initial discussion on the telephone I met the agent at the property and was shown around. I needed to make a decision quickly as there was a waiting list, and was given excellent information about the documents and initial funds I would need to ...
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Nov 06,2012
Nov 06,2012
0
people found
this helpful
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I highly recommend Leaders as letting agents. I used them amongst others when looking for property as I was moving from Cornwall to West Sussex. Mary in particular was helpful and informative, having to rent property mainly on an arms length arrangement and within a ...
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Nov 02,2012
Nov 02,2012
0
people found
this helpful
this helpful
We have flats in the Haywards Heath area and have used Leaders for around five years
They have always found excellent tenants whenever letting is concerned
Back up is professional and efficient
Very happy with them...
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Oct 30,2012
Oct 30,2012
1
people found
this helpful
this helpful
The above propertu has been let through Leaders since March 2008 and during this time Sarah Gregg and her team have handled the tenancy with the utmost efficiency on behalf of both the Landlord and the Tenants. I am always advised immediately of any issues arising ...
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Sep 17,2012
Sep 17,2012
1
people found
this helpful
this helpful
I have used Leaders for 3 years as a Landlord. I have always found them easy and reliable to deal with. Their staff have always been good, helpful and prompt in any dealings I have had. They have been helpful with finding contractors and at good ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
