0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 13,2012
Jul 13,2012
5
people found
this helpful
this helpful
I saw a property on Rightmove it was a detached property in St Georges part of Telford. I'd arrange to go and look at the property one afternoon taking time off work to do so. I arrived at the property to find someone else looking around the property. By the end of my first visit I made it clear that I was interested in the property and was told what I had to do. I promptyl went home to get the necessary paper work and back to work to get proof of income. Upon my arrival in the Oakengates office I was helped by a very extremely friendly lady. Having filled in the details. I left and wanted to have a second viewing this was arranged, so I was told. The following day I arrived at the property and luckily for me the same lady who showed me round the previous day was there showing other people around. This didn't bother me as she had explained to the people viewing the property an offer was already in. She had no record of my appointment. A few days past and I had a phone call from DB Roberts saying they had already been an offer in on the property. At no point had I been informed of this. I'm also amazed that people were being shown around when other people had turned up for viewings. Although the people I dealt with at DB Roberts were very nice and pleasant. I felt as though the right hand didn't know what the left one was doing.
What agent could do to change your mind?
Better communication! Stop having viewings that overlap and make sure the staff showing a possible tenant around a property aware if an offer is already on the table.Attached Filesnbsp;
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Jan 12, 2021
The rudest man answered the phone today. Not very helpful and sniggered down the phone. I feel in this environment and way of the world right now you need to focus on your customers and how you come across to people, he was so rude and made me feel very little. He needs some manners and some talking and advice skills in the role he does.
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Latest Reviews
18th Feb 2017
reviewed by 'Happy'
26th Nov 2012
reviewed by 'Notahappytenant'
13th Jul 2012
reviewed by 'Mr'
Opening Hours
Address
D B Roberts & Partners
6 Oxford Street
Oakengates,Telford
Telford and Wrekin
TF2 6AA
01952 620021
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £575 | £575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Feb 18,2017
Feb 18,2017
6
people found
this helpful
this helpful
Letting from Db Roberts has been a terrible experience. Staff are rude and incompetent. Any issues with the property took weeks to be looked at and repeated phone calls only for them to not fix issues correctly. I had two inspections and named several issues ...
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read full review
Comment on agent fees
Same as any other
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Yes
Yes
Nov 26,2012
Nov 26,2012
9
people found
this helpful
this helpful
I am currently a tenant in a house managed my DB Roberts. When I first moved in three and a half years ago I found the staff friendly & helpful, Totally the opposite now I'm afraid. I have regular inspections and I bring up the same ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 13,2012
Jul 13,2012
5
people found
this helpful
this helpful
I saw a property on Rightmove it was a detached property in St Georges part of Telford. I'd arrange to go and look at the property one afternoon taking time off work to do so. I arrived at the property to find someone else looking ...
read full review
read full review
What agent could do to change your mind?
Better communication! Stop having viewings that overlap and make sure the staff showing a possible tenant around a property aware if an offer is already on the table.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jan 12, 2021
View all comments
(1)
The rudest man answered the phone today. Not very helpful and sniggered down the phone. I feel in this environment and way of the world right now you need to focus on your customers and how you come across to people, he was so rude and made me feel very little. He needs some manners and some talking and advice skills in the role he does. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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