0% lettings valuation accuracy
33% lettings fee satisfaction
Feb 05,2018
Feb 05,2018
2
people found
this helpful
this helpful
Not sure where to start really. We were lied to from the beginning about why our electric gates were open all day, a request to have them closed was either ignored or reasons made up for keeping them open. We debunked these reasons as lies and had to force Denfords to close them (that's right we had no right to close our own paid for gates). We attempted to clean up all the brambles, weeds and ivy around the grounds (ivy kills trees and then we pay), but were told it was illegal practise. Over the years there have been many arguments both with the guy before and Daniel. I had to question why a fencepost cost £700+ and really just got nowhere, makes me wonder where the £10,000 a year is going, especially as they now want us to pay for painting of hallways on top. That was a year and a half ago (2 residents have refused to pay the extra charge, so no painting). One resident has asked for the money to be refunded, this has been refused?. We the residents have now been accused of installing a receiver in the electric gate system (I wouldn't know how to) by 'Automatic Gate Systems' and Daniel himself. Having owned this property for 10 yrs and using my own £5 a time key fobs, I am a little dubious about this claim as I now have to purchase a 3"x2" fob at £35 a time (stinks of foul play to me) directly from the gate repair company. Luckily there is a witness to the other claims made by the gate systems operative.
I was also reliably informed by Daniel that we couldn't remove Denfords as property managers as we don't own the freehold, this is correct. But luckily, the freeholders are willing to back us in the removal after a majority vote.
I was also reliably informed by Daniel that we couldn't remove Denfords as property managers as we don't own the freehold, this is correct. But luckily, the freeholders are willing to back us in the removal after a majority vote.
Comment on agent fees
Terrible. What I want to say would probably be illegal and without full accounts and costs (including independent quotes) it would be hard to prove.
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Latest Reviews
5th Feb 2018
reviewed by 'Mark'
2nd Aug 2017
reviewed by 'Sarah'
25th Jul 2017
reviewed by 'Shower'
21st Jul 2017
reviewed by 'Ms'
17th Jul 2017
reviewed by 'Eric'
Opening Hours
Address
Denfords Property Management
Equity Court, 73-75 Millbrook Road East
Southampton
Hampshire
SO15 1RJ
02380386970
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 5 | 2 |
Areas covered
- Hampshire
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 05,2018
Feb 05,2018
2
people found
this helpful
this helpful
Not sure where to start really. We were lied to from the beginning about why our electric gates were open all day, a request to have them closed was either ignored or reasons made up for keeping them open. We debunked these reasons as lies ...
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Comment on agent fees
Terrible. What I want to say would probably be illegal and without full accounts and costs (including independent quotes) it would be hard to prove.
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Aug 02,2017
Aug 02,2017
1
people found
this helpful
this helpful
Working with Daniel has made my role of Director effective. Daniel has been central to ensuring that the property is well maintained and has advised , organised , and negotiated appropriately .
Aside from doing the necessary tasks, he has added a personal touch so that we can ...
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Comment on agent fees
Good value
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Jul 27,2017
Jul 27,2017
0
people found
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this helpful
Brilliant service - fast response.
Email response in under an hour of contacting.
Team arranged for electrician to come and assess the same day.
Rare these days to get a person let alone a resolution so quickly!...
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Comment on agent fees
N/A Indirect
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Jul 25,2017
Jul 25,2017
0
people found
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this helpful
We have been with Denfords for a number of years, as Denfords manage the block of flats, and we own a flat in the block.
I have to admit that I have not been over enthused by the service offered by Denrods, in that nothing ...
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Comment on agent fees
Any agents fees are too high as a matter of normality. It is the results one gets from the service offered which justifies or otherwise, the fees. In this case, just about works.. !
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Jul 21,2017
Jul 21,2017
0
people found
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this helpful
Denfords oversee the managent company for the estate where I live, on behalf of all residents and owners. As a member of the Board of that company we have a relatively simple task in being responsible for the area between the estate and the local ...
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Comment on agent fees
Reasonable considering the size of the development and their responsibilities.
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Jul 17,2017
Jul 17,2017
4
people found
this helpful
this helpful
I would have given zero stars or less if it had been possible. The service we are receiving from this company is zero, communication is non existent. We are receiving next to nothing for the fees we pay. In all a total waste of space....
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Comment on agent fees
Waste of money!
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Feb 16,2017
Feb 16,2017
0
people found
this helpful
this helpful
Denfords took over the management of my property in 2016 and since then I have seen a dramatic increase in the service levels, Denfords are friendly, reliable and go out of their way to do what they say they will. In particular Cheryl who has been ...
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Jan 30,2017
Jan 30,2017
2
people found
this helpful
this helpful
I would have selected Zero stars if the option was available.
Unhelpful, unfriendly and complete failure in resolving important issues in any sort of timely fashion. Communication is non-existent. Disgraceful Service...
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Feb 01, 2017
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I am sorry you have not been satisfied with our service if you would like to contact me direct I would be happy to discuss the issues you have with the building. ...
Apr 30,2013
Apr 30,2013
2
people found
this helpful
this helpful
I wish they managed all of our properties because they are :On the Ball Helpful Polite reliable. All agents are expensive but at least you get a good service for the outlay....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 8:57 AM 17/02/2017 by paul Denford
