75% sales valuation accuracy
89% sales fee satisfaction
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
A very negative and upsetting experience...
My personal experience of selling a house with Haybrook.
A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the rest of it (the contract)'.
**We were presented with a much larger bill than we had originally agreed as VAT is excluded . It does state this on the contract but were led to believe this was waived - Yes we were very naive. Ensure you get clarification of any agreement in writing as our conversation was denied as ever being mentioned.
Our property was over priced by nearly 40K and had two price reductions in as many months.
**This does not install confidence in potential buyers. We knew what our property was worth thereabouts but these guys 'know the market better than you and are going to achieve the best possible price for your house' -
An offer was accepted after these reductions - it was a low offer (but more realistic) and we were encouraged to accept. The branch manager suggested a condition of sale as 'quick completion'. He gave the timescale of 6 weeks.
** Same manager denied all knowledge of this conversation when it became obvious completion was going to take months.
We resorted to emailing our buyer directly as information was not being passed on. Our buyer confirmed by email that this condition of sale was not mentioned to them by the branch.
I was contacted on social media by a further party who had made unsuccessful attempts at making an offer on our property.
They stated they had presented an offer two weeks previously but had been 'discouraged from following up on our property' by the branch and said they were certain' their offer had not even been recorded at the branch.
This party made a further offer to the branch. We were not informed of this offer either, I had to bring it to the attention of the branch that we had been contacted externally. The branch were given ample opportunity to inform us, they did not and I believe they were never going to.
I feel Haybrook took advantage of our personal situation as we were out of the country (or Mars as apparently we could not be easily contacted) and did not act in our 'best interests'.
,
My personal experience of selling a house with Haybrook.
A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the rest of it (the contract)'.
**We were presented with a much larger bill than we had originally agreed as VAT is excluded . It does state this on the contract but were led to believe this was waived - Yes we were very naive. Ensure you get clarification of any agreement in writing as our conversation was denied as ever being mentioned.
Our property was over priced by nearly 40K and had two price reductions in as many months.
**This does not install confidence in potential buyers. We knew what our property was worth thereabouts but these guys 'know the market better than you and are going to achieve the best possible price for your house' -
An offer was accepted after these reductions - it was a low offer (but more realistic) and we were encouraged to accept. The branch manager suggested a condition of sale as 'quick completion'. He gave the timescale of 6 weeks.
** Same manager denied all knowledge of this conversation when it became obvious completion was going to take months.
We resorted to emailing our buyer directly as information was not being passed on. Our buyer confirmed by email that this condition of sale was not mentioned to them by the branch.
I was contacted on social media by a further party who had made unsuccessful attempts at making an offer on our property.
They stated they had presented an offer two weeks previously but had been 'discouraged from following up on our property' by the branch and said they were certain' their offer had not even been recorded at the branch.
This party made a further offer to the branch. We were not informed of this offer either, I had to bring it to the attention of the branch that we had been contacted externally. The branch were given ample opportunity to inform us, they did not and I believe they were never going to.
I feel Haybrook took advantage of our personal situation as we were out of the country (or Mars as apparently we could not be easily contacted) and did not act in our 'best interests'.
,
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
7th Apr 2023
reviewed by 'Alan & Carol Wheldon'
6th Feb 2019
reviewed by 'Joanne'
30th Apr 2018
reviewed by 'Fran'
30th Apr 2018
reviewed by 'Fran'
Opening Hours
Address
Haybrook
4 Peak Square
Crystal Peaks,Sheffield
South Yorkshire
S20 7PH
0114 2511055
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 89% | £335,000 | £355,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 0 | 7 | 1 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 07,2023
Apr 07,2023
0
people found
this helpful
this helpful
WOW is all we can say property sold yery quickly and the way nicola has dealt with us is superb...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06,2019
Feb 06,2019
1
people found
this helpful
this helpful
1st class service, we had 3 offers on our house within 1st week and sold by second week. All staff were excellent but dealt mainly with Dan, who was always very helpful....
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Sep 17,2018
Sep 17,2018
0
people found
this helpful
this helpful
How refreshing to be able to recommend a really fantastic service from start to finish-from first visit to completion-we were always kept up-to-date and everyone was friendly and efficient would have no hesitation in recommending there service...
read full review
read full review
Comment on agent fees
Well worth the fees
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the ...
read full review
read full review
Comment on agent fees
Reasonable fees
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
Would highly recommend Haybrook if you are wanting sell your property, the consultants I have dealt with have been very professional, helpful and consistent. My property was sold in under 1 week which I think is outstanding. If I was to sell another property in the ...
read full review
read full review
Comment on agent fees
Reasonable fees
Was this helpful?
Yes
Yes
Apr 05,2018
Apr 05,2018
0
people found
this helpful
this helpful
Thanks to Haybrook for assisting me with my enquires, they were dealt with very professionally. I cant recommend them enough...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 06, 2018
View all comments
(1)
Hi J Chann,
Thank you for the kind words about our Crystal Peaks branch, we're pleased to hear they delivered a professional service throughout. We will pass this feedback on.
Regards
Ross ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
A very negative and upsetting experience...
My personal experience of selling a house with Haybrook.
A %commission was agreed with the agent with a reassurance that they had checked with their manager and it could be offered at said rate 'just the %rate, ignore the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Feb 01,2018
Feb 01,2018
0
people found
this helpful
this helpful
The service was excellent lots of help and feedback. Special thanks to Dan, Vanessa and Sam Also Nicola. The team worked exceptionally hard to achieve the best sale possible. We would definitely
Recommend them to anyone seeking an Estate Agent....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Oct 09,2017
Oct 09,2017
1
people found
this helpful
this helpful
The whole team at the Crystal Peaks branch have been extremely helpful and supportive throughout the whole process of selling my house. They are always prompt and efficient and every one of them has a positive happy demeanour and nothing is ever too much trouble. ...
read full review
read full review
Comment on agent fees
Agents fees are worth the quality of service that is provided
Was this helpful?
Yes
Yes
Mar 09, 2018
View all comments
(1)
Hi there,
Thanks for your kind words and thank you for the 4-star feedback.
Have a wonderful day,
Regards
Ross ...
Mar 16,2015
Mar 16,2015
2
people found
this helpful
this helpful
When renting out this property , nothing could be better. Prompt very good service. Found for me the right tenant. I was that pleased that I took out a fully manage agreement with them, this giving me peace of mind, and time to enjoy my retirement. ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 14, 2015
View all comments
(1)
Hello
I'm so sorry to hear about this. Please email [email protected] so we can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Estate Agent in S20 
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross