Stratford Upon Avon, CV37
3.6/5, 14 reviews
64% recommended
67% sales valuation accuracy
75% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction

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“I was a tenant at the mercy of this outfit ......”

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Feb 02,2018
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By: 'Edward'
Feb 02,2018
0 people found
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I was a tenant at the mercy of this outfit and believe me, they are close to useless. Incompetence is not the word. Laziness, ignorance and I would even suggest plain spite, given they received four emails from me without even an acknowledgement. Okay at taking your money, after that, zilch... They fail to respond to messages, even important ones, leaving the customer wondering if anybody works there any more. Our tenancy was temporary but they hung on to the deposit to the point I had to threaten legal action. I did complain to the Property Ombudsman yet even the threat of this did not wake them up.

In a word, never mind the couple of satisfied customers in these reviews; believe me when I say, your chances of being one of them is close to zero...
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Latest Reviews

View all Reviews 14
12th Mar 2021
reviewed by 'Paul Gates'
“As ever Connels have provided me with an exceedingly slick and professional service. From finding me a quality tenant, taking ......”
5th Jan 2021
reviewed by 'Sara'
“Olivia in the letting department was very helpful and she ensured that we find a suitable tenant to meet our ......”
2nd Jul 2020
reviewed by 'tony'
“Leigh was so very helpful in advising us about raising a mortgage against our existing property. He could not have ......”
8th Feb 2019
reviewed by 'Kerry'
“After originally speaking with other independent mortgage advisors and not being filled with confidence we were introduced to Leigh. Leigh ......”
1st Jun 2018
reviewed by 'M'
“After many problems with the call centre Clodagh has worked extremely hard to ensure Connells kept the management of our ......”
24th Apr 2018
reviewed by 'Martin'
“Washing machine appliance in my rented out property was reported as faulty by my tenants. Clodagh informed me, she arranged ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Connells
11b Meer Street
Stratford Upon Avon
Warwickshire
CV37 6QB
01789 266204

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 75% £160,000 £350,000
Lettings 75% 67% £600 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 0 3 2 1 1 0 1 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Slick and Professional...”

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Mar 12,2021
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By: 'Paul Gates'
Mar 12,2021
0 people found
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As ever Connels have provided me with an exceedingly slick and professional service. From finding me a quality tenant, taking care of all the paperwork, tenancy agreement to providing an inventory. They definitely take the strain out of renting...
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“Very Good Service...”

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Jan 05,2021
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Olivia
By: 'Sara'
Jan 05,2021
0 people found
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Olivia in the letting department was very helpful and she ensured that we find a suitable tenant to meet our requirements....
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“Leigh was so very helpful in advising us abou......”

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Jul 02,2020
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Leigh
By: 'tony'
Jul 02,2020
0 people found
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Leigh was so very helpful in advising us about raising a mortgage against our existing property. He could not have been more helpful and we had very little to do other than sign the paperwork that Leigh organised for us. I would not hesitate to ...
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“Excellent service...”

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Feb 08,2019
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Leigh
By: 'Kerry'
Feb 08,2019
0 people found
this helpful
After originally speaking with other independent mortgage advisors and not being filled with confidence we were introduced to Leigh. Leigh filled us with confidence from the very first meet. He continued to be very helpful and professional throughout the whole process making it all very ...
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“Excellent customer service...”

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Jun 01,2018
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Clodagh
By: 'M'
Jun 01,2018
0 people found
this helpful
After many problems with the call centre Clodagh has worked extremely hard to ensure Connells kept the management of our properties, She responds quickly to issues and always follows up with us....
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“Excellent professional service...”

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Apr 24,2018
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Clodagh
By: 'Martin'
Apr 24,2018
0 people found
this helpful
Washing machine appliance in my rented out property was reported as faulty by my tenants. Clodagh informed me, she arranged an engineer to visit and once they confirmed it could not be repaired she organised a replacement model to be fitted. Whilst I realise I ...
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“I was a tenant at the mercy of this outfit ......”

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Feb 02,2018
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By: 'Edward'
Feb 02,2018
0 people found
this helpful
I was a tenant at the mercy of this outfit and believe me, they are close to useless. Incompetence is not the word. Laziness, ignorance and I would even suggest plain spite, given they received four emails from me without even an acknowledgement. Okay at ...
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Bad
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“These ladies are a brilliant team.professional hard working and ......”

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Mar 17,2017
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Helen
By: 'Cathy'
Mar 17,2017
0 people found
this helpful
These ladies are a brilliant team.professional hard working and friendly. Couldn't have asked for more from start to finish. Sold our home for more than we expected which was already more than two other agents said we could ask. Definitely recommend connells stratford upon ...
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Worth every penny.
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“I don't normally leave reviews, but I feel the need ......”

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Feb 11,2017
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Leigh
By: 'Nigel'
Feb 11,2017
0 people found
this helpful
I don't normally leave reviews, but I feel the need to let people know how professional the guys at Connells in Stratford are. I'm going through a messy divorce which I won't bore you with the details of! But both Helen the branch manager and ...
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Value for money in my book.
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“We had put our property up for sale with Connells ......”

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Jan 11,2016
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By: 'uni1'
Jan 11,2016
0 people found
this helpful
We had put our property up for sale with Connells after their impressive promise that our house would sell quickly and a board was swiftly put up, 2 weeks had gone and we heard nothing, so we had to contact them, was told we had lots ...
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they dont earn it!!!!!
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“Awful! Awful experience with Connells Stratford upon Avon. Two estate ......”

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Nov 11,2015
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Liam
By: 'Pierre'
Nov 11,2015
2 people found
this helpful
Awful! Awful experience with Connells Stratford upon Avon. Two estate agents Liam O'Keefe & Jonny (not sure of the surname) were two faced, unprofessional and rude. They do not do there job properly and have been caught out. After being caught out they have managed to ...
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Thieving so & so's compared to other estate agents we've used.
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“I deal with many bad company in my work life ......”

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Jul 31,2014
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By: 'Dissatisfied.'
Jul 31,2014
0 people found
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I deal with many bad company in my work life but I have never dealt with a company as terrible as this one. They have made the last 6 months of my life hell and my landlord feels the same. They lie, they don't return calls, ...
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Comment on agent fees
They told me specific amounts when I viewed and then tried to charge more than double that after I'd already taken the first step so I couldn't really back out. I complained and they agreed to reduce but this is the only time they've settled a problem.
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“In the late Spring of 2013 I purchased a studio flat ......”

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Feb 04,2014
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By: 'R'
Feb 04,2014
0 people found
this helpful
In the late Spring of 2013 I purchased a studio flat in Stratford-Upon-Avon as a buy-to-let. The flat was being marketed by Connells. The sales department of the Stratford branch expedited their part in the purchasing process with admirable efficiency. The rental department then agreed to ...
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“Agent was apathetic and not interested. Always wanted me to ......”

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Feb 26,2013
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By: 'Newbold'
Feb 26,2013
5 people found
this helpful
Agent was apathetic and not interested. Always wanted me to do the viewings. I always had to chase for feedback 5-6 times. Still waiting to here back from the girl at the office via my last viewing although she promised to my face would call ...
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What agent could do to change your mind?
ON the whole they could have just done their job properly and actually be bothered. Train their staff . Give feedback - not expect the client to chase.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Connells, Stratford Upon Avon CV37 6QB



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