I'm currently having exactly the same problems with the return of my deposit. I have challenged them over the retentions, asked for evidence of works, and haven't had a response in days.

Whether you are a landlord or a tenant - avoid Andrews letting.

same thing happened to me too, They didn\'t even do an inventory when we moved in and whilst doin the inspection when we left they blaimed us for so many things that we didn\'t even do. Not sure how to get this issue sorted as we are still dealing with them about the deposit. Andrews are absolutely terrible with service and everything!

We use Andrews in Bristol to manage our block in Clifton. They were OK for a while. They have gone down hill rapidly. Incompetent clueless baffoons. You need to stand on their necks all the time. They still get it wrong. Avoid avoid avoid.

Interesting. I had the exact same experience with the Oxford and Abingdon branches. The inventory we were presented when I moved in was laughable. So, I made the agent go around the house and add every single nick and scratch to the inventory.

On check out, an "independent" (i.e. someone who relies on half their income from Andrews) inventory checker came around, and there were quibbles about the difference between the meaning of a scuff and a chip. (This is a 30 year old house that had been rented for years and hadn't been redecorated!)

Luckily, I had photos of all the scuffs (or were they chips?) and the state the house from when we moved in, otherwise I suspect we would have lost a good chunk of our deposit instead of having it returned in full.

In short, they were okay to deal with for most things, but make sure you view the inventory through the eyes of a maiden aunt who keeps the plastic on her furniture, and make sure you are there with the assessor at checkout. Be polite but firm, and have records of everything.