“Richard Candy is the most unprofessional person I have EVER ......”
1 Star Review
Jul 13,2012
By:
'Marney'
Jul 13,2012
Branch: Frome, 8 Harris Close
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Frome, 8 Harris Close
Lettings (as a Tenant)
Postcode:
35
people found
this helpful
Richard Candy is the most unprofessional person I have EVER met, that also goes for the Letting Agency & I use that title VERY loosely.. I let my house from LettingsRus. He lied about ...parking..its terrible, double glazing....its not, the boiler...it doesn't give you constant hot water, , He did not tell me that the view from my dining room & living room was a brick wall approximately 3 foot away from the window...it was Feb, we viewed in the evening, it was very dark & the curtains were closed,.... When confronted he said he didn't know about the view & we were advised that we could have moved back into our old home on the moving day,..Would this be the one that we had given up the tenancy on & another tenant was moving into?! Also it was our own fault for not looking, ...Errr IT WAS DARK! As there's a wall in the way we wouldn't have seen anything anyway..and not his for misleading us or having the decency to suggest we re view in the day time?!..Oh sorry.. no, because he didn't know about the wall... He lied about how much would be taken from our bank account for the credit check, £97 each & approx £ 240 went out of our account.. There is NO complaints procedure, they are NOT a member of ARLA or any other guidance legislation agency to protect the tenant. He was rude & abusive when I called him to try to put in a complaint, the correspondence I received from the LettingsRus office was also rude & very upsetting when I tried to complain to them in writing &was told not to contact them again. In a letter sent on my behalf by David Heath our local M.P. saying the reason he didn't tell me the view was good from the dining & bedroom was because that would be a lie..Hold on I thought you didn't know about the view Richard?? The local Council WONT recommend them, the YMCA wont recommend them the CAB wont recommend them. I have since has an article in the Somerset Standard media coverage on radio & I'm in talks with other Government bodies about letting agents, I requested people to send me their experiences of letting agents & I have received local horror stories of terrible practice, 98% relating to the unprofessional behaviour of Richard Candy & LettingsRus.
What agent could do to change your mind?
Tell the truth, be professional, become a member of a legislative body, took responsibility for his VERY bad practice. Learnt some manners.
Attached Filesnbsp;
35
people found
this helpful
Was this helpful?
Yes
On my veiwing of my property he had the cheek to ask me out ? what was he thinking the slime bag! ??♀️ I had a leak that I called about that was running down my wall and got told that as it’s covid no one can come out!! I had to pay someone, but because I couldn’t afford a real trades man I had no receipts I was not reimbursed!! it was actually the toilet leaking so not something that can wait!
They called my dying dad who was my guarantor and had 3 months to live because I was late paying the rent due to all the heartache! I’d been here for year and half no problems!!
I had a breakdown due to trauma year and half ago and the house got in a bit of a state as I couldn’t and wouldn’t leave my room, my boys were my rocks but not the tidiest!!
The veiwing didn’t go to well, they didn’t appreciate the state of the houses and i wouldn’t come out my room!! so I then had 6 months to leave.
In my mental state I buried my head for another 2 months but then got up and cleaned this place from top to bottom for my boys!and our pride! I got rid of any rubbish cut the hedge fixed fences all the things That had accumulated from me having a break down and I was ready for the next veiwing!
In they came well impressed ? I conformed and licked ass. I was even contemplating on giving him 20 mins of my time for a drink ?? I didn’t want to keep the house, I wanted to leave and I was looking anyway! I have not had any luck in this house!! I done it so I could hold my head up when I left, because this was my home and I had neglected it , I was struggling and those boys done the best they could whilst watching there mum break!! And I’m Proud of them. They might be messy but there more men then Richard candy will ever be! ? Do you know your a pompous slimy prick with no compassion??? not for me! my children! or my dying dad??!! All the money in the world ain’t going to change what an ugly person you are!! Stop sliming on your clients Richard!! Your the brunt of all our jokes!!
I wouldn’t even let you breathe on me!!
I’m not being thrown out for untidiness and hand prints on the wall I had a Bloody breakdown!! ? well they said I could stay anyway ? not that I wanted to, I just needed time to leave but once they said I could I stopped the search a bit and concentrated on trying to get better!
I had an incident here with one of my sons with the police baring in mind no one has been convicted!!
I have now had a possession order and in have to be out very soon I’ve had 3 weeks!! I have 7 days left!!! When they put the notice in 6 months ago they didn’t cancel it when they said I could stay!! So the notice was in Oct so I would have to be out April (if they hadn’t said I can stay!) But then because the incident with the police I had the accelerated possession order!! So they had used the notice from October! Said I could stay so I didn’t look and now I’ve had 3 weeks to pull myself together find a house which is nearly impossible ? But... I have one !!!! ?
Let’s not forget Magda.. seems to get the upmost pleasure in people failing! Thanks Magda for leaving it 5 days til you returned my call? I mean I was only waiting to see if the landlord would drop the court action As I had no problem leaving, i wanted to go.
I just needed bit more time to find somewhere as you did say I could remain there so I didn’t look for 3 of the months!! And I couldn’t afford to move and pay 400 court fees! I sat in such hope as it’s just decency! But no call! I called again on day 3 and you hadn’t spoke to them ?then had to call again on day 5 for you to tell me that “ oh I was just going to call you and no they are proceeding!!” 5 days wasted, we were going to be homeless in 3 weeks!! A family and you just snub it off like it don’t matter! Take 5 days !! You make me sick!!
Well I hope one day the storms come down on you both and my landlord because mental health is not a joke. I have no rent arrears it was all things that could be fixed!! just things!! and you took those things over being a decent humans! I feel sorry for you! I know it’s your job but don’t say I can stay then 3 months later send a court order giving me 3weeks!! And 400 pound court fees!! I’m a reasonable person! You only had to ask!! My mental health has plummeted again! But everything has a silver lining and we are relocating to start our new life!
So In a weird kinda way I want to thank them as well ? for being such a cold callous creepy wannabe business man!! and thank you Magda for being you? Just a * in training!! Richards monkey!! .. I’m going to leave this room for the last time!! Oh and to my landlord try and smile now and again and remember things can be fixed and painted over !! hearts can’t.. have some compassion and human decency we can’t all be strong all the time ! but time is needed sometimes to heal! We can’t all be born perfect!
So yea my rating is 10/10 for being a* h* and leading such a crap letting agent with crap staff!! All the best to you all xx?( not for you rich don’t get excited) ?
Hayley