Shirley, Solihull, B90
1.2/5, 490 reviews
6% recommended
39% sales valuation accuracy
22% sales fee satisfaction
46% lettings valuation accuracy
22% lettings fee satisfaction

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“This agency should be avoided at all costs. Very very ......”

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Jan 29,2018
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By: 'Munro'
Jan 29,2018
36 people found
this helpful
This agency should be avoided at all costs. Very very poor, in 6 months failed to get one single offer on the sale of my property. Whilst other similar ones in the area at a similar price sold.
More than one complaint from the viewers regarding attitude and information. This included the agent telling one of the viewers, that she believed there was someone "rough sleeping/squatting" in the property. Untrue!
So I had to resort back to re letting my house with them. Another complete DISASTER, it seemed they just want to find any tenant, one who didn't meet my specific requests of "No pets No benefits". Messed up the contents of the rental contract, then double charged me for the Letting service fee.
Although I had the Fully Managed Service at £60 per month, my tenant could not get any response from them and I had to find, arrange and pay for a plumber and other works to be carried out. Although I live 8,000 miles away Overseas.
The Tenant was on a 12 month "Fixed Term" rental with a no break clause contract, with a Guarantor on the contract. Purplebricks failed to pursue the Tenant or Guarantor for rent arrears, then allowed and gave permission to the tenant to leave the property early and without asking my permission. Also ignored my expressed request that she does not.
Now 3 weeks after the tenant had left, I dont know what my legal situation is regards the rent owed, the Guarantors responsiblity and if t deposit can be held or if its been returned. I dont know who has the keys, there has been no Inventory check or Inspection of the property conducted, but Purplebricks re listed the house without my consent.
I hold one person and one person only responsible, Michelle Flint in the Head Office in Birmingham, she never replied to one single email since October.
I have tried sunce October to have my complaints addressed via their Internal Complaint Proceedure, no one even answered. I made a complaint online over 2 weeks ago, they said this would be responded to within 48 hours. NOTHING !?!?
Thete is NO communication at all, very poor customer care or support. They are simply USELESS.
Now I ve employed Solicitors to take legal action.
Comment on agent fees
Money wasted, I should be refunded my fees.
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By: Munro Arnold
Mar 08, 2018
STILL FIGHTING after 6 weeks to review and investigate my complaint, PBs report was far from thorough and incomplete, missing many items.
But they admitted failures and accepted blame, but made a totally unacceptable offer of £1,000. I ve lost £1,350 in rent since January, next week it will be another month.
The tenant left the house in a poor state, items were lost or missing, plus damages, but PBs were not able to do a Post Tenancy and Inventory check until 3 weeks after the tenant had left. The cost to fix and replace the damage was more than £1400, but the tenant refused to psy out of her deposit of £900. PBs wont assist in the dispute with TDS. I must pay them £160 to do this on my behalf.

Purplebricks have no local contractors to quote for the repairs and as the property is too far from Birmingham for their contractors to travel, PBs are unable to provide workmen to reoair my home. I must organise this also by myself, from Overseas!!!
What a total bunch of ****s ! AVOID.

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Latest Reviews

View all Reviews 490
12th Nov 2024
reviewed by 'Susan Dearden'
“If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after ......”
16th Sep 2024
reviewed by 'Kate'
“Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They ......”
2nd Jul 2024
reviewed by 'David'
“Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't ......”
10th Jun 2024
reviewed by 'Paul'
“Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to ......”
13th May 2024
reviewed by 'Alan'
“AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out ......”
30th Apr 2024
reviewed by 'Sarah Lewis'
“I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off ......”
Opening Hours
  • Open: 24/7
Address

Purplebricks
Suite 7 First Floor, Cranmore Place, Cranmore Drive
Shirley,Solihull
West Midlands
B90 4RZ
0800 810 8008

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 39% 22% £23,000 £3,500,000
Lettings 46% 22% £390 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 55 0 51 23 197 1 40 2 119
Areas covered
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“If I could give zero stars I would, conned my......”

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Nov 12,2024
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By: 'Susan Dearden'
Nov 12,2024
0 people found
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If I could give zero stars I would, conned my elderly mother out of nearly £1000 the rang her 6 months after advising it to tell her they were taking off the market as they were only advising for 6 months SHE WAS NOT TOLD THIS WHEN SHE ...
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“Please don't use them!...”

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Sep 16,2024
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By: 'Kate'
Sep 16,2024
1 people found
this helpful
Please don't use them! They are incompetent. You'll never get to speak to anyone after you've paid the fee. They don't try and keep hold of buyers. Buy cheap buy twice. We didn't think it would happen to us but it did....
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“Avoid avoid avoid...”

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Jul 02,2024
Minithumbdown
By: 'David'
Jul 02,2024
2 people found
this helpful
Told by the advisor who came Reece that it was a few of £899 for a boost advert package. This didn't have a time limit we was told. Checked the contract and it's 6 months time period which wasn't state in initial conversation. For this since February ...
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“Purplebricks failed to sell my flat and then ......”

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Jun 10,2024
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By: 'Paul'
Jun 10,2024
0 people found
this helpful
Purplebricks failed to sell my flat and then dropped me like a stone. Even worse though was the failure to return my keys and fob. During Christmas and New Year someone entered my flat. Only one person could have done that and that was the ...
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“AVIOD AVIOD AVIOD - The organization was a co......”

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May 13,2024
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By: 'Alan'
May 13,2024
1 people found
this helpful
AVIOD AVIOD AVIOD - The organization was a complete mess, with pricing so unrealistic (50K) that it pushed me out of the market and caused my sale to collapse. They consistently misled me on pricing, and despite my repeated requests to lower the price, I ...
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“TOTAL WASTE OF TIME AND MONEY- AVOID AT ALL COSTS...”

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Apr 30,2024
Minithumbdown
By: 'Sarah Lewis'
Apr 30,2024
5 people found
this helpful
I listed my property with Purplebricks and paid £900 to do so. After 4 months I had to de-list and write off the £900 cost due to the following reasons. 1. There is virtually no method of trying to communicate with potential buyers. You have to send 'Messages' through ...
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“The heartbreak purple bricks have caused myse......”

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Apr 29,2024
Minithumbup
By: 'Marie Wardle'
Apr 29,2024
1 people found
this helpful
The heartbreak purple bricks have caused myself has literally brought me to my knees, My Partner passed away and through my bereavement/grief I started to look for properties as I couldn't bare to live with those final sad memories at home, I made an ...
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“Poor experience - just wants the money then y......”

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Apr 16,2024
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By: 'Chris Marais'
Apr 16,2024
0 people found
this helpful
Poor experience - just wants the money then you never hear from them! Dont use - there is a reason why they are now free - you wont get feedback from veiwings and you wont get many viewings...
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“Property damaged in Purplebricks' care, yet no response...”

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Apr 02,2024
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By: 'Alessandra'
Apr 02,2024
0 people found
this helpful
The sale of my property has yet to complete, and I don't like to leave negative feedback publicly, but Purplebricks has stopped responding to me since my property was damaged in their care, so unfortunately resolving the issue directly no longer seems to be an ...
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“Currently selling my house with Purple Bricks......”

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Feb 12,2024
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By: 'Wendy'
Feb 12,2024
1 people found
this helpful
Currently selling my house with Purple Bricks and it's terrible service. So far I've had a valuer, 2 different viewing agents who both live half an hour away in different directions, an account manager and now a negotiator who doesnt reply to my calls or emails ...
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“Don't get burned like I did! Check the small ......”

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Jan 22,2024
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By: 'Monica'
Jan 22,2024
1 people found
this helpful
Don't get burned like I did! Check the small print before signing up. If your sale falls through you are liable to pay the full fee and trust me, if that happens, PB won't put any further effort in selling your property! Stay well clear....
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“Unprofessional and Waste of Time...”

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Jan 12,2024
Minithumbdown
By: 'Archana'
Jan 12,2024
0 people found
this helpful
Unprofessional and Waste of Time This agent is not motivated to carry out viewings/ negotiate with the buyers/ sell the property as they receive their commission upfront. On multiple occasion Cathy from Purplebricks kept on cancelling the confirmed appointments on short notice, not considering that ...
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“Absolutely horrific in every which way and an......”

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Jan 09,2024
Minithumbdown
By: 'Hayli Carmichael'
Jan 09,2024
0 people found
this helpful

Absolutely horrific in every which way and angle!! I have honestly run out of words to describe this shambles of a “company”

Oh sold.. oh sold for £1, oh liquidised, oh now strike.. oh shareholders voted to liquidise again.. whatever next?

...
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“Purplebricks is a scam...”

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Jan 09,2024
Minithumbdown
By: 'M'
Jan 09,2024
0 people found
this helpful
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they ...
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“Shocking unprofessional agent.Take the money......”

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Dec 12,2023
Minithumbdown
By: 'Stevie'
Dec 12,2023
3 people found
this helpful
Shocking unprofessional agent. Take the money and run. We switched to a local agent and sold in days. Please read reviews on social media. Don't be tempted, this company are awful....
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By: Hayli
Jan 02, 2024
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Absolutely agree - they need taking down!!!! ...

“Avoid avoid avoid...”

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Nov 20,2023
Minithumbdown
By: 'Chris'
Nov 20,2023
4 people found
this helpful
Once they have taken their fee they're not interested. Calls go unanswered, emails take days to be replied to and they don't arrange viewings and/or don't show up for them. This has happened to me and my friends who listed with them. Estate agents ...
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“Pay cheap expect nothing in return!!!!...”

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Nov 09,2023
Minithumbdown
By: 'Hayley'
Nov 09,2023
2 people found
this helpful
AVOID AVOID AVOID I'm annoyed I've had to give them a star at all. Avoid avoid avoid. They don't call back, they're call q's are terrible and even when an “area manager” gets involved it can't be resolved. It's a terrible company and it's a ...
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“Purple Bricks are dishonest and incompetent.......”

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Nov 08,2023
Minithumbdown
By: 'Chris Miller'
Nov 08,2023
3 people found
this helpful
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding ...
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“DON'T BE FOOLED!!!...”

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Nov 02,2023
Minithumbdown
By: 'Jordan'
Nov 02,2023
1 people found
this helpful
DON'T BE FOOLED!!! If you are a considering letting PurpleBricks manage your tenancy agreement - DON'T! You may save a few £ on the tenant find service but you will most certainly lose lots more ££££ during the tenancy due to their unprofessional and incapable service. However, ...
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“After encountering numerous hurdles, they fin......”

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Nov 01,2023
Minithumbdown
By: 'Kal Hashemi'
Nov 01,2023
1 people found
this helpful
After encountering numerous hurdles, they finally scheduled an appointment for me to view a property. However, when I arrived, there was nobody present to show me the property, and they didn't bother to notify me of the cancellation. This is incredibly unprofessional and unethical....
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“Shoddy...”

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Oct 28,2023
Minithumbdown
By: 'John Bamber'
Oct 28,2023
1 people found
this helpful
Shoddy. Unprofessional and unresponsive. You get what you pay for I suppose and Purple Bricks are certainly cheap My experience was post the sale. 2 months after completion they started chasing me for non payment of their fees even though everyone knows that estate agent fees ...
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“Purplebricks get paid to NOT sell your property...”

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Oct 23,2023
Minithumbdown
By: 'Mary'
Oct 23,2023
3 people found
this helpful
Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, ...
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“Not responding to potential buys or my complaints!...”

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Sep 28,2023
Minithumbdown
By: 'Graeme'
Sep 28,2023
2 people found
this helpful
3 individual potential buyers have left feedback saying that Purplebricks haven't even responded to their enquiries to view our property. And that's the ones who bothered to comment. One person refused to engage with them further and we had to show the property ourselves! We are ...
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“Miss sold and miss lead...”

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Sep 28,2023
Minithumbdown
By: 'John ruane'
Sep 28,2023
1 people found
this helpful
I have had to terminate my contract with purplebricks, has from the start nearly 12 months ago, they did not get a single viewing or person interested. The only contact from them was to request reductions in price to the tune of £50k lower than they ...
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“Don't waste your time or money. Zero communic......”

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Sep 28,2023
Minithumbdown
By: 'Joanna'
Sep 28,2023
1 people found
this helpful
Don't waste your time or money. Zero communication from them, when they tell you your account manager will be in touch every two weeks! Two months and four requests to remove board and still waiting. Still waiting for account manager to get in touch despite ...
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“Simply awful ! communication utterly terrible......”

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Sep 15,2023
Minithumbdown
By: 'Avoid'
Sep 15,2023
1 people found
this helpful
Simply awful ! communication utterly terrible both on text and whatsapp - avoid avoid avoid says a lot when i cannot tag the agent through here...
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“No communication, no professionalism!...”

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Aug 29,2023
Minithumbdown
By: 'Berzan'
Aug 29,2023
4 people found
this helpful
Purple Bricks advert properties on sites such as Zoopla, Rightmove, etc. They provide a number and when you call, an automated voice asks you to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up ...
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“Worst service ever received from an Estate Agent...”

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Aug 24,2023
Minithumbdown
By: 'Dawn'
Aug 24,2023
4 people found
this helpful
Booked an online appointment for a valuation of my property. This was confirmed and booked in so I travelled from Newcastle to Dunfermline for the appointment to receive a call 1/2hr before the appointment to be told that they were not coming out to the ...
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“Stole £2000!...”

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Jul 24,2023
Minithumbdown
By: 'Hayley Louise Macdiarmid'
Jul 24,2023
3 people found
this helpful
We signed up to PB just before Christmas 2021 because we thought by using an online-based estate agent it would mean a more personal experience when communicating about selling etc. And it saved on all of the commission! However we were absolutely wrong and our experience ...
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“The worst experience ever, do not use them or do business with them!!!...”

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Jul 17,2023
Minithumbdown
By: 'Galyna'
Jul 17,2023
3 people found
this helpful
Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:49 PM 13/12/2017 by allAgents

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