0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jan 28,2018
Jan 28,2018
2
people found
this helpful
this helpful
I have just been to check into my new flat in Chiswick, managed by KFH only to find the heating doesn't work, the cleaning was substandard with food debris still in the fridge and dishwasher, cupboards were left full of the previous tenants rubbish, a faulty sink plug in the bathroom, the living room blind lying on the floor and other issues. Very unhappy, if I could leave I would as this is clearly an indication of how my tenancy will be managed for the next few years. Am still to find a property agent in Chiswick which can live up to the standard of similar agencies in Hong Kong and Australia.
15/01/18. Despite the following reply from KFH nothing has been done and we have been without hot water since 11/01/17. All issues, up to twenty of them, remain outstanding. In over twenty years of renting in four countries this is our worst experience ever, including a developing country. I am a landlord in two countries and despite working full time, time zones and distances, I always ensure my tenants' problems are addressed within 24 hours. I also ensure my properties are clean and everything is in full working order before handing over to tenants. My properties are not just my investments, they are my tenants' homes and I treat them with respect. As someone who works on a daily basis with a large number of professionals and their families in the Chiswick area, I will not be recommending KFH.
25/01/18 So this is where we are at two weeks after moving in:
Fixed:
Debris left in cupboards has been collected
Heating is now working
Hot water is now working
Heating is now connected in the second bedroom
Still outstanding:
Landlord's furniture has still not been removed
Hot water timer is faulty
Dishwasher is faulty
Mixer taps in bathroom and kitchen are faulty and there is a problem with water pressure so it is difficult to wash dishes by hand
Mixer tap in bath has come off
Bathroom sink plug won't go up and down
Bathroom window will not open to release steam
Shower screen seal is old and brittle (as identified by check-in agent) and leaks water onto the floor
Toilet seat needs replacing and toilet itself is loose
Pilot light button is missing on hob
Fridge bulb is not working
Bottle shelf in fridge was cracked and as a result fell off smashing two bottles of housewarming champagne (don't feel like house warming anyway!)
Living room blinds still uninstalled
We still do not have a functioning key for the front entrance of the block
Pipes under kitchen sink blew overnight and whole kitchen and kitchen cupboards flooded
Added bonuses:
TV antenna jack does not work
No phone jack in the living area
Have discovered the landlord is flouting a number of building management regulations
Apparently we are waiting for landlord approval for all the outstanding issues. In my previous experience this has always been given within a forty-eight hour period, unless a request is unreasonable. However, checking everything was in working order before we moved in would have no doubt made a significant difference to our current situation. Lets see what the next two weeks bring.
15/01/18. Despite the following reply from KFH nothing has been done and we have been without hot water since 11/01/17. All issues, up to twenty of them, remain outstanding. In over twenty years of renting in four countries this is our worst experience ever, including a developing country. I am a landlord in two countries and despite working full time, time zones and distances, I always ensure my tenants' problems are addressed within 24 hours. I also ensure my properties are clean and everything is in full working order before handing over to tenants. My properties are not just my investments, they are my tenants' homes and I treat them with respect. As someone who works on a daily basis with a large number of professionals and their families in the Chiswick area, I will not be recommending KFH.
25/01/18 So this is where we are at two weeks after moving in:
Fixed:
Debris left in cupboards has been collected
Heating is now working
Hot water is now working
Heating is now connected in the second bedroom
Still outstanding:
Landlord's furniture has still not been removed
Hot water timer is faulty
Dishwasher is faulty
Mixer taps in bathroom and kitchen are faulty and there is a problem with water pressure so it is difficult to wash dishes by hand
Mixer tap in bath has come off
Bathroom sink plug won't go up and down
Bathroom window will not open to release steam
Shower screen seal is old and brittle (as identified by check-in agent) and leaks water onto the floor
Toilet seat needs replacing and toilet itself is loose
Pilot light button is missing on hob
Fridge bulb is not working
Bottle shelf in fridge was cracked and as a result fell off smashing two bottles of housewarming champagne (don't feel like house warming anyway!)
Living room blinds still uninstalled
We still do not have a functioning key for the front entrance of the block
Pipes under kitchen sink blew overnight and whole kitchen and kitchen cupboards flooded
Added bonuses:
TV antenna jack does not work
No phone jack in the living area
Have discovered the landlord is flouting a number of building management regulations
Apparently we are waiting for landlord approval for all the outstanding issues. In my previous experience this has always been given within a forty-eight hour period, unless a request is unreasonable. However, checking everything was in working order before we moved in would have no doubt made a significant difference to our current situation. Lets see what the next two weeks bring.
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Latest Reviews
9th Jan 2019
reviewed by 'Unhappy'
28th Jan 2018
reviewed by 'Libby'
22nd Jul 2013
reviewed by 'Jo'
20th Jun 2013
reviewed by 'Edensorman'
Opening Hours
Address
Kinleigh Folkard & Hayward
64 Turnham Green Terrace
Chiswick,London
Greater London
W4 1QN
020 8742 8686
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,750 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 2 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- TW8, TW7, W3, W4, W12, W5, W3, W13, W6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 09,2019
Jan 09,2019
1
people found
this helpful
this helpful
Watch out for the fees from KFH - many of which are NOT highlighted within your Contract.
For example, Cost for resigning a new lease agreement (via digital signature) cost was £210 last year.
Upon leaving my property before end of contract, I was charged £900 in ...
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Jan 28,2018
Jan 28,2018
2
people found
this helpful
this helpful
I have just been to check into my new flat in Chiswick, managed by KFH only to find the heating doesn't work, the cleaning was substandard with food debris still in the fridge and dishwasher, cupboards were left full of the previous tenants rubbish, a ...
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Jul 22,2013
Jul 22,2013
0
people found
this helpful
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I dealt with almost every estate agent in Chiswick when looking for a property to buy recently.
Some agents were good, some were terrible (Foxtons never, ever returned my calls), but Richard and Paul from KF&H were outstanding.
They were both really proactive. They ...
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Jun 20,2013
Jun 20,2013
0
people found
this helpful
this helpful
I had a very good valuation of the potential price of my property. The agency rate was very competitive and the office seemed small with staff who were keen to sell. I never felt pushed to sell at a certain level and was able to ...
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Dec 17,2012
Dec 17,2012
0
people found
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I was very impressed with service at KFH. Both Paul and Mark were very personable, professional, consultative and got us the right result. As a family with small children they made the experience pain free and were a good business partner....
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No fees information available
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