100% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
75% lettings fee satisfaction
Jan 26,2018
Jan 26,2018
1
people found
this helpful
this helpful
My experience as a tenant has been very successful thanks to the competency of the agent, Courtney West. The agent has made us feel welcomed into our rented home and listened attentively to any queries we have had. Although there are issues that still need attending to in regard to the property, my partner and I are confident that the wheels are in motion for the resolving of these issues. The agent has ensured that the contractors who have completed work at the property are also compentent, who, on her behalf have proven the ethics of the company. From having an awful experience with another letting agency, it has been a breath of fresh air to be treated with understanding and a demeanour or professionalism. The agent is a prime example of what others in the profession should aim to be like, conveying fairness and an extreme pro-active approach to customers.
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Dec 2022
reviewed by 'Michelle'
27th Jun 2022
reviewed by 'Emily'
2nd Feb 2022
reviewed by 'ΑΝDI'
28th Jul 2020
reviewed by 'Jennifer'
23rd Oct 2019
reviewed by 'Risha'
27th Sep 2018
reviewed by 'Natasha'
Opening Hours
Address
William H Brown
9 Bridge Street
Northampton
Northamptonshire
NN1 1NH
01604 632322
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £84,000 | £238,500 |
| Lettings | 33% | 75% | £850 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 2 | 1 | 1 | 0 | 1 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 23,2022
Dec 23,2022
0
people found
this helpful
this helpful
Andreea Crisan - what a star!
Andreea went above and beyond her current role at William H Brown in order to help serve her client. She was efficient and her communication skills are second to none. She was basically used as a translator throughout the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2022
Jun 27,2022
0
people found
this helpful
this helpful
Molly Hancock and Makayla Lawson are 2 angles in disguise .not only have they been so professional helpfull and worked so hard to get our tenancy trough quick due to our circumstances they have also showed kindness and support and understanding . Also spoken to as an ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 02,2022
Feb 02,2022
0
people found
this helpful
this helpful
Ask your office in my city I am to inform you ... Because if I write comments only good that will not be .... Thank...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Mixed feelings about the estate agents if I’m honest. When I was looking to rent, they couldn’t be more helpful. However, it felt as though the minute they had my money, the customer care disappeared. I had to chase up on issues which ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2019
Oct 23,2019
2
people found
this helpful
this helpful
I am a 1st time buyer. I found a property that William H Brown in Northampton (town centre) were representing.
I was told to meet the agent at the property but they hadn't specified which entrance of the flat. They also don't have mobile phones ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27,2018
Sep 27,2018
0
people found
this helpful
this helpful
Leanne Jesse has assisted us with numerous 'issues' in respect of our home. She has been very helpful and efficient - and proved to be very reliable. Appreciate all her efforts!...
read full review
read full review
Comment on agent fees
Fair
Was this helpful?
Yes
Yes
May 04,2018
May 04,2018
2
people found
this helpful
this helpful
Listed property for one week. Got dimensions of almost every room wrong and listed my property as detached instead of semi-detached.
The agent took the Rightmove listing down but could not relist it as new several days later, losing vital views.
I did not receive ...
read full review
read full review
Comment on agent fees
The fees were good.
Was this helpful?
Yes
Yes
Jan 26,2018
Jan 26,2018
1
people found
this helpful
this helpful
My experience as a tenant has been very successful thanks to the competency of the agent, Courtney West. The agent has made us feel welcomed into our rented home and listened attentively to any queries we have had. Although there are issues that still need ...
read full review
read full review
Comment on agent fees
Average
Was this helpful?
Yes
Yes
Jul 23,2017
Jul 23,2017
2
people found
this helpful
this helpful
Literally the worst lettings agent I have ever had the misfortune of using. Do not use. They were supposed to be 'managing' a rental property for me but apart from taking their fee every month, there was no 'managing' being done. Queries went unanswered for ...
read full review
read full review
Comment on agent fees
Not worth the money
Was this helpful?
Yes
Yes
Aug 01, 2018
View all comments
(1)
This company has lost me return deposit money of nearly £400 pounds due to their staff not even bothering to back up my claim. Also they claim that they have checked contractors and in most cases did not put forward more than one quote for a job at exorbitant prices. I sourced my own suppliers even though I live 199 miles away. Tried to charge me £120 for an annual expenditure sheet. The 'competent' contractor they sent out to fix a like for like hob took 7 hours of the poor tenants time for a ...
Sep 15,2016
Sep 15,2016
2
people found
this helpful
this helpful
My first experience at being a landlady, first experience with a letting agency, and to say the least I have been appalled with the service I have received. Pure negligence from them, false information given to me, and stuck with tenants that didn't fit the ...
read full review
read full review
Comment on agent fees
Over rated! Not worth it, hence I got a full refund
Was this helpful?
Yes
Yes
Jul 29,2016
Jul 29,2016
1
people found
this helpful
this helpful
Ashleigh James provided a great level of service regarding all queries and issues relevant to our rental household. Especially during a period of technical difficulty regarding our tenancy she demonstrated an exemplary attitude and professionalism with a prompt and organised manner providing the service required ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2012
Aug 13,2012
4
people found
this helpful
this helpful
William H Brown at Rothwell are the worst estate agents I have ever had the misfortune to meet. They make false promises about reduction in fees and then say they didn't make those promises. They are not proactive in marketing and they often asked me ...
read full review
read full review
What agent could do to change your mind?
Tell the truth and actually deliver promisesAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
