100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 12,2012
Jul 12,2012
2
people found
this helpful
this helpful
To put it simply - they were managing agents only when it came to taking the fee. From the outset I was not confident with these agents. To make it clear I did not instruct White Estates but ended up dealing with them due to a system called Lonres which all the estate agents use in the area. So..., they found me a tenant, claimed to have referenced the tenant, then went on to sign a shoddy tenancy agreement which they charged a fortune for. So I thought I had a tenant and a managing agency. Long story short, tenants were never referenced, the deposit was eventually paid into a scheme (it took ages and many calls) but then the problems commenced. This agency is not competent at all - just look at their accounts, their shop front, their marketing (I can't find them on Rightmove!!), their website, etc., etc. From Landlord to landlord and to tenants - STAY AWAY!
What agent could do to change your mind?
The agent should have done what they charged for.Attached Filesnbsp;
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Latest Reviews
1st Aug 2014
reviewed by 'Patrick'
12th Jul 2012
reviewed by 'One'
12th Jan 2012
reviewed by 'Stuart'
9th May 2011
reviewed by 'Dank'
Opening Hours
Address
White Estates
176 Old Brompton Road
South Kensington,London
Greater London
SW5 0BA
020 7370 4343
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 99% | £1,800 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 1 |
Areas covered
- SW3
- SW5
- SW7
- SW10
- W8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Aug 01,2014
Aug 01,2014
4
people found
this helpful
this helpful
I've been renting a property through White Estates and recently moved out. We had lots of little repairs and maintenance whilst in our flat. They always acted so quickly in dealing with repairs. They were very helpful, and even organised our broadband when we first ...
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Aug 01,2014
Aug 01,2014
3
people found
this helpful
this helpful
I bought a property through White Estates and they helped me through the entire process. After I purchased the property, I asked them to advise me on what to do to get tenants in. The owner Veronica White was very helpful and provided me with ...
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Comment on agent fees
The fees were more than reasonable and was value for money.
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Jul 12,2012
Jul 12,2012
2
people found
this helpful
this helpful
To put it simply - they were managing agents only when it came to taking the fee. From the outset I was not confident with these agents. To make it clear I did not instruct White Estates but ended up dealing with them due to ...
read full review
read full review
What agent could do to change your mind?
The agent should have done what they charged for.Attached Filesnbsp;
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Jul 25, 2014
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(1)
In response to this review from researching our records we cannot find evidence to authenticate this transaction and would kindly ask the reviewer to get in touch so we can address this matter. We do not act for clients unless we have a signed copy of our terms and conditions.
Our tenancy agreements are professionally drafted and sanctioned by the Letting Centre, an organisation with a strong legal team servicing the lettings industry.
Our charge for the agreement is standard in the in ...
Jan 12,2012
Jan 12,2012
3
people found
this helpful
this helpful
Found them to be very helpful and offering a much more personal level of service. Having previously instructed Foxtons, decided to go for an independent and very pleased I did. I found them to be courteous and they gave me constant updates on the progress ...
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May 09,2011
May 09,2011
5
people found
this helpful
this helpful
This must be by far the worst estate agent in South Kensington! Do not waste your time instructing them. They constantly look as if they are closed (saving electricity), the office is messy, staff have no clue about marketing or selling properties. If you want ...
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Jul 25, 2014
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(1)
We were not aware at the time of the posting of these reviews. We are flabbergasted and bewildered at the malicious content and erroneous accusations levied at White Estates. Hopefully discerning prospective customers will be able to make up their own minds and see that this is not at all genuine. The review is non-specific with sweeping defamatory remarks. Unfortunately the writer is hiding behind the cloak of anonymity which hinders the ability to address the complaint fairly and candidly. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:50 PM 05/01/2018 by William
Our tenancy agreements are professionally drafted and sanctioned by the Letting Centre, an organisation with a strong legal team servicing the lettings industry.
Our charge for the agreement is standard in the industry and is by no means excessive in terms of what other agents charge. In fact many customers find our fees to be competitive.
In reference to our office, website and marketing, please visit our website, www.white-estates.co.uk. It can be seen that we adopt a high profile marketing approach.
At White Estates every effort is made to deliver a service where the clients will be satisfied. However, if the client’s requirements are not fulfilled we make all endeavours to rectify the issue and to reach a satisfactory resolution as swiftly as possible.